Qureos Mentor

Stony Brook University

<div><div>Regional Admissions Counselor (Remote- Los Angeles/Santa Clara area)</div><div> 
Required Qualifications (as evidenced by an attached resume): 
Master&rsquo;s Degree (foreign equivalent or higher). One year of full-time professional experience in a college or university setting (Student work experience may be considered). Proficiency with technology, office software and communication systems. This position will be based from a home office in the Los Angeles/Santa Clara, California area. Must have, keep and maintain the appropriate valid Driver&rsquo;s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (***Out-of-State Applicants, see &quot;Special Notes&rdquo;). 
 
Preferred Qualifications: 
Experience in admissions counseling and recruitment. Experience in reviewing applications for admission and making recommendations for admission. Experience working with diverse populations and working independently. Experience and knowledge with higher education technology platforms, i.e., SLATE. Experience with program planning, implementation, assessing and innovating to enhance programs. 
 
Brief Description of Duties: 
The Regional Admissions Counselor will represent the university, based out of a home office in the Los Angeles/Santa Clara, California area with responsibility for the California and broader west coast territory. Working with senior leaders in admissions, this position assists in developing and expanding recruitment initiatives to increase enrollment from identified territories and support university-wide goals. This includes working with internal and external university partner offices to assist in student recruitment and yield activities. The successful candidate will have excellent customer service and interpersonal skills, exercising strong organizational and time management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Vital to this position is experience with conflict resolution, collaboration and relationship building. 
 
Duties:<ul><li>
Travel and represent the University at college fairs, high school visits, community college visits, and other outreach programs in assigned recruitment territory and as needed in additional identified territories. Travel may include multiple weeks in one given time period. Building relationships with school counselors, CBO advisors, and other education representatives will be a top priority.</li><li>
Build territory outreach plans based on office and university goals that may include in person and virtual or correspondence through email, phone, and paper follow up.</li><li>
Engage with students, families, school counselors, IECs, and university partner offices to provide information on admissions and enrollment processes and policies, may require research to provide appropriate resolution.</li><li>
Provide university and program information sessions for students, parents, and school counselors through the entire admissions cycle; these may be in person and virtual and may be delivered in various settings to various group sizes.</li><li>
Engage in holistic evaluation of admissions applications to the university and make recommendations on applicants; populations may include domestic, transfer, international, honors and other special populations. Conduct follow up to increase application completion and yield rates from targeted schools and student groups.</li><li>
Support targeted recruitment program or efforts which may include alumni engagement, student development and volunteer program, electronic communications, recruitment technologies, parent engagement, fly-in programs, counselor tours, advisory board, or other priorities as determined by office leadership.</li><li>
Assist with and coordinate as identified targeted population recruitment and on and off campus and virtual programs, projects, and events hosted by the office or university partner offices; engage regularly with state and regional admission associations, and regional, state, and national recruitment networks.</li><li>
View and interpret data and reports based on territory performance and create and make recommendations for appropriate follow up actions.</li><li>
Complete special assignments or duties or projects as assigned as appropriate to rank and departmental mission and engage in office and unit committees.</li><li>
Other duties or projects as assigned as appropriate to rank and departmental mission.</li></ul> 
Special Notes: 
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA. 
 
In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly. 
 
This position will be based from a home office in the Los Angeles/Santa Clara, California area and will travel to campus periodically throughout the year.<div> 
Early morning, evening, and weekend hours will be required throughout the year to support recruitment efforts. 
 
For this position, we are unable to sponsor candidates for work visas. 
 
***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain an appropriate license within 30 days of start date. 
 
Resume/CV and cover letter should be included with the online application. 
 
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. 
 
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA. 
 
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here. 
 
Visit our WHY WORK HERE page to learn about the total rewards we offer.</div><div> 
</div></div><div>
Job Number: 2600739</div><div>
Official Job Title: Admissions Assistant</div><div>
Job Field: Administrative &amp; Professional (non-Clinical)</div><div>
Primary Location: US-NY-Stony Brook</div><div>
Department/Hiring Area: Admissions</div><div>
Schedule: Full-time Shift :Day Shift Shift Hours: 8:30-5:00</div><div>
Posting Start Date: Mar 17, 2026</div><div>
Posting End Date: Apr 7, 2026, 10:59:00 PM</div><div>
Salary:$65,000 - $70,000</div><div>
Appointment Type: Term</div><div>
Salary Grade:SL2</div><div>
SBU Area:Stony Brook University</div></div>

Regional Admissions Counselor (Remote- Los Angeles/Santa Clara area)

<div>
 
 Required Qualifications (as Evidenced By An Attached Resume)
 
 
 
 Bachelor's Degree (or foreign equivalent or higher). In lieu of a degree, a combination of education and relevant experience totaling six (6) full-time years may be considered or a combination of higher education and experience may be considered. Two (2) years of full-time experience providing technical support (such as supporting computer and device hardware and software).
 
 
 
 Preferred Qualifications
 
 
 
 Advanced Degree. Experience working in higher education or a government entity. Working knowledge of two-factor authentication. Experience with a ticketing system, such as ServiceNow or TeamDynamix. Experience with remote support tools such as Beyond Trust or ScreenConnect.
 
 
 
 Brief Description Of Duties
 
 
 
 The Service Desk Agent will serve as the first point of contact for end-users seeking technical assistance and will mainly be providing Tier 1 support in Customer Engagement and Support to end-users. This individual will be assisting users exclusively over the phone and via email with computer issues; therefore, exceptional listening and questioning skills are essential. Tier 2 support is provided on an as-needed basis. Strong organizational and time management skills with exceptional attention to detail, and str ategic and analytical thinking skills with an ability to solve problems and make effective decisions is essential . The Service Desk Agent is expected to provide excellent customer service utilizing clear verbal and written communication.
 
 
 <ul>
 <li>
 Provide 1st and 2nd level technical support for end users for university owned hardware, software, peripherals and mobile technology via phone, email, Google &amp; IVY chat or in person. This includes but is not limited to diagnosing various operating systems and application issues, as well as hardware related problems as needed.
 </li>
 <li>
 Research and document resolutions to technical support issues in the departmental knowledgebase and ticket system. In addition, the incumbent will be required to research and understand new technologies as they develop in order to make recommendations for improving the computing experience of the campus community.
 </li>
 <li>
 Responsible for acting as an escalation and troubleshooting support for the Customer Engagement and Support student assistants as they diagnose and repair technical related issues.
 </li>
 <li>
 Maintaining service desk metrics. These include first call resolution, time to resolution, abandon rates and customer satisfaction ratings.
 </li>
 <li>
 All other duties as assigned.
 
 
 </li>
 </ul>
 
 Special Notes
 
 
 
 This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.
 
 
 
 For this position, we are unable to sponsor candidates for work visas.
 
 
 
 SUNY implemented a hybrid telecommuting pilot program. This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period
 
 
 Resume/CV and cover letter should be included with the online application
 
 
 
 
 Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
 
 
 
 
 If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA .
 
 
 
 In accordance with the Title II Crime Awareness and Security Act
 
 a
 
 copy of our crime statistics can be viewed
 
 
 here
 
 
 .
 
 
 
 Visit our
 
 WHY WORK HERE
 
 page to learn about the
 
 total rewards
 
 we offer.
 
 
 
 SUNY Research Foundation: A Great Place to Work.
 
 
 
 The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU&rsquo;s good faith and reasonable estimate of the range of possible compensation at the time of posting.
 
 
 
 Official Job Title
 
 
 
 Programmer-Analyst
 
 
 
 Job Field
 
 
 
 Information Technology
 
 
 
 Primary Location
 
 
 
 US-NY-Stony Brook
 
 
 
 Department/Hiring Area
 
 
 
 Division of Information Technology - Customer Engagement &amp; Support
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Posting Start Date
 
 
 
 Mar 10, 2026
 
 
 
 Posting End Date
 
 
 
 Mar 24, 2026, 3:59:00 AM
 
 
 
 Salary
 
 
 
 55,000 - 65,000
 
 
 
 Appointment Type
 
 
 
 Term
 
 
 
 Salary Grade
 
 
 
 SL2
 
 
 
 SBU Area
 
 
 
 Stony Brook University
</div>

Service Desk Agent

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Regional Admissions Counselor (Remote- Los Angeles/Santa Clara area)

Service Desk Agent