Qureos Mentor

Strada

Join us on a journey of endless possibilities
 At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
 
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
 
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
 
Learn more at www.stradaglobal.com
 
Strategic Account Executive
 
The Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives.
 
Responsibilities
 
Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
 
Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
 
Serve as the main point of contact for client inquiries, concerns, and feedback.
 
Analyze customer data and behavior to identify trends and opportunities for improvement.
 
Develop and implement CRM strategies to enhance customer engagement and retention.
 
Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
 
Monitor and report on customer satisfaction metrics and KPIs.
 
Manage CRM systems and ensure data accuracy and integrity.
 
Lead initiatives to personalize customer interactions and improve service delivery.
 
The Requirements
 
Bachelor’s degree in business, Technology, or related field
 
10+ years of experience in Client Management / Account Management
 
Proven experience in Customer Success, Account Management, or SaaS implementation
 
Strong understanding of SaaS business models and customer lifecycle
 
Excellent communication and relationship-building skills
 
Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
 
Analytical mindset with the ability to interpret customer data and trends
 
Ability to manage multiple accounts and prioritize effectively
 
At Strada, our values guide everything we do: 
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
 
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
 
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
 
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
 
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
 
Benefits
 At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
 
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
 
Our commitment to Diversity and Inclusion
 Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
 
Diversity Policy Statement
 Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
 
Authorization to work in the Employing Country
 To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
 
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
 #LI-Remote
 
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 
Salary Pay Range
 Minimum - Maximum: $0.00 - $0.00
 
Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
 
DISCLAIMER: 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
 Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.

Strategic Account Executive

Join us on a journey of endless possibilities
 At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
 
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
 
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
 
Learn more at www.stradaglobal.com
 
Payroll Delivery Manager
 Overall objective of the Role
 The Payroll Delivery Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal standard processes, as well as listening point to anticipate, prevent and manage any staffing issues. You will need to perform active management, understand the levels of progress and specific needs for each individual whilst recognizing how the team fit into the larger delivery picture. As the Payroll Delivery Manager you are expected to display decision-making skills that support all company and service policies while maintaining a professional environment for all team members
 
Key responsibilities: 
Supports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues
 Effectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards
 Coordinate training on ticket management as needed
 Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up
 Ability to utilize the hrX suite of tools as it relates to the scope of their team
 Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
 Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed
 Understand global standard processes as well as contractual scope of service for their team
 Detect and solve possible inefficiencies in processes
 To support Specialist activities for specific accounts when the need arises
 Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
 Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked
 Manage accesses on all applicable systems for their team and support on logistical issues
 Ensure compliant use of all systems and Company properties
 Perform performance review for their team in collaboration with the Operation Manager
 Support and manage the team to ensure SOC compliance
 Ensure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation. Monitor the periodic review of DWIs and ensure that DWIs are completed, stored as per standards, and up to date
 Manage TRS and all time-related standard processes for their team: back-ups, shifts, holiday coverage, absences, presence in trainings, overtime, work at home, etc. Based on the standard process requirements, inform/consult with the Operation Manager
 Manage schedule adherence, team productivity, capacity and utilization
 Ability to recognize and deal appropriately with sensitive and confidential information
 Support and adhere to all security compliance procedures while managing security incidents as per the defined process
 Support technical issue coordination and resolution
 Maintain a professional environment; correct behaviours and enforce the use of business etiquette​
 Work in very strict, positive and flexible collaboration with the Operation Manager
 Liaise and collaborate with other departments as appropriate, including QA, Service Readiness, AS, reception
 Participates in other projects and activities compatible with own skills as needed and assigned
 Key Criteria to monitor performance
 Adherence to all Security and Compliance procedures
 100% on time and proper tracking of customer SLA agreements
 Adherence to quality standards
 Team retention
 Team Performance within defined standards and customer contracts
 
Required experience: 
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
 Flexibility to support a global and fast paced environment
 Attention to detail
 Excellent written and verbal skills
 Self-motivated and a willingness to learn
 Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
 Academic Degree
 Education and Training
 Essential
 BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience
 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
 HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
 Desirable
 Experience working with HR and payroll data
 Experience managing a team
 
At Strada, our values guide everything we do: 
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
 
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
 
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
 
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
 
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
 
Benefits
 At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
 All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
 Our commitment to Diversity and Inclusion
 Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
 
Diversity Policy Statement
 Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
 
Authorization to work in the Employing Country
 To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
 Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
 
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 
DISCLAIMER: 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

Payroll Delivery Manager

Join Strada and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Strada

About Company

Strategic Account Executive

Payroll Delivery Manager