Qureos Mentor

Strategic Resources Inc

<div><div><div><div><div>Location: Norfolk; Little Creek; Oceana; Yorktown; Northwest; New London; Portsmouth, NH; Portsmouth, VA; Great Lakes; Bethesda NNMC; Annapolis; Fort Meade; Jacksonville; Jacksonville; Mayport; Kings Bay; Gulfport; Kingsville; Meridian; Millington; Yokosuka; Rota; Bahrain; Guam; Metro San Diego; Kitsap; Whidbey Island; Everett; New Orleans; Fort Worth; Whiting Field; Corpus Christi; NSA Anderson.
Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years&rsquo; experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical Customer Service/Administrative Support Services to the Navy&rsquo;s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.
Overview: We are seeking a dedicated and organized Customer Service/Administrative Support Specialist to join our team. This role is essential in ensuring smooth operations and providing high-quality support to our customers and staff. The ideal candidate will have strong customer service skills, a solid understanding of office automation software, and the ability to manage multiple administrative tasks efficiently. If you thrive in a fast paced environment and enjoy helping others, this position offers an exciting opportunity to contribute to a team that supports our military community.
Tasks and Responsibilities: In this role, you will be the first point of contact for customers, providing general information and referrals, and ensuring they are directed to the appropriate staff members. You will also support the administrative needs of the team, including scheduling, correspondence, and data entry. Additionally, you will participate in emergency preparedness and response activities, ensuring all related services are documented accurately.
Essential Duties and Responsibilities:<ul><li>Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff.</li><li>Provide general information and referrals to military and community resources.</li><li>Enroll and schedule customers in briefs, workshops, classes, and individual appointments.</li><li>Perform administrative and clerical services, including finalizing correspondence, preparing military messages, and managing files.</li><li>Assist in making travel arrangements and distributing mass mailings.</li><li>Ensure all information and referral services are entered and tracked in FFSMIS.</li><li>Provide administrative support for the Counseling and Advocacy Program, including data entry, scheduling appointments, and managing sensitive customer interactions.</li><li>Participate in emergency response exercises and facilitate FFSP participation in public awareness campaigns.</li></ul>
Supervisory Responsibilities:<ul><li>None.</li></ul>
Other Skills and Abilities:<ul><li>Excellent customer service skills with the ability to handle potentially difficult or distraught clients.</li><li>Proficient in the use of office automation software, including word processing, spreadsheets, and email.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Effective communication skills, both oral and written.</li></ul>
Competencies:<ul><li>Customer Focus: Demonstrates a commitment to meeting the needs of internal and external customers.</li><li>Communication: Clearly and effectively communicates with customers and team members.</li><li>Attention to Detail: Ensures accuracy in administrative tasks and data entry.</li><li>Teamwork: Works well with others and contributes to a positive team environment.</li></ul> 
Required Education and Experience:<ul><li>High school diploma or GED.</li><li>Demonstrated customer service experience.</li><li>Working knowledge of computers and office automation software.</li><li>Experience in an administrative support role is preferred.</li></ul>
This position offers an excellent opportunity to play a vital role in supporting the operations of a program dedicated to serving our military community. If you have the skills and experience required and are eager to contribute to a mission-driven organization, we encourage you to apply.</div></div></div></div></div>

CS Administrative Support Specialist

<div><div>Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years&rsquo; experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical ECRC Family Readiness Coordination Services to the Navy&rsquo;s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.
Overall Contract Overview
Commander, Navy Installations Command (CNIC) requires comprehensive services, programs, personnel and administrative support for Fleet and Family Support Programs (FFSPs) located throughout CONUS and OCONUS. The overall goal is to implement and evaluate established services and programs designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. We are required to develop concepts, structures, processes, procedures, and practices for meeting these objectives. The purpose of this contract is twofold: one, to provide global staffing to augment existing FFSP and personnel; and two, to provide FFSP with webinar hosting, production and facilitation services through a learning management system. The primary mission of each FFSP is to assist commands in achieving operational readiness, superior performance, member retention, and a reasonable quality of life for military personnel and their families. Commands and FFSPs share the common goals of keeping individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.
Overview:
Commander, Navy Installations Command (CNIC) is seeking a highly motivated and experienced Program Manager to lead and oversee comprehensive services, programs, personnel, and administrative support for Fleet and Family Support Programs (FFSPs) across the globe. The ideal candidate will manage the implementation and evaluation of programs designed to enhance the well-being of active-duty personnel, retirees, civilians (OCONUS), and their families. This role requires a dynamic leader with a strategic vision and the ability to adapt service delivery methods to meet evolving needs while ensuring compliance with all regulatory requirements.
Tasks and Responsibilities:
The Program Manager will be responsible for managing day-to-day client services, including information and referral, education and training, counseling, and advocacy. This role includes non -medical case management, crisis response, individual consultations, and administrative support. The Program Manager will also oversee the development and implementation of service concepts, structures, processes, procedures, and best practices to support the Navy&rsquo;s FFSP mission effectively. The role requires a strong emphasis on adaptability, innovative thinking, and a deep understanding of the unique challenges faced by military personnel and their families.
Essential Duties and Responsibilities:<ul><li>Oversee and coordinate global staffing to support FFSP and personnel augmentation.</li><li>Manage the delivery of FFSP services including information and referral, counseling, advocacy, and crisis response.</li><li>Ensure compliance with all regulatory and instructional guidance related to FFSP certification standards.</li><li>Develop and implement effective service delivery methods and adjust as needed to meet evolving program requirements.</li><li>Coordinate with FFSP leadership to ensure service delivery aligns with the Navy&rsquo;s mission and objectives.</li><li>Facilitate webinars and training sessions through a learning management system, ensuring effective knowledge transfer and participant engagement.</li><li>Manage data and information technology needs, including maintaining compliance with security and data management protocols.</li><li>Complete Background Investigations and Clinical Credentials Review and Approval processes as required for all positions.</li></ul>
Supervisory Responsibilities:<ul><li>Lead a diverse team of professionals, providing guidance, mentoring, and performance management.</li><li>Ensure all team members are trained and compliant with CNIC and FFSP standards and regulations.</li><li>Develop and implement staffing plans to meet program needs and adjust resources as priorities change.</li></ul>
Other Skills and Abilities:<ul><li>Strong leadership and organizational skills with the ability to manage complex, multi-faceted programs.</li><li>Exceptional communication and interpersonal skills, with the ability to interact effectively with military personnel, families, and diverse stakeholders.</li><li>Proficiency in using learning management systems and webinar production tools.</li><li>Ability to adapt quickly to changing program requirements and deliver innovative solutions.</li></ul>
Competencies:<ul><li>Strategic thinking and problem-solving abilities.</li><li>Ability to manage and implement large-scale programs.</li><li>Strong understanding of military culture and the unique challenges faced by military personnel and their families.</li><li>High level of professionalism and ethical standards.</li></ul> 
Required Education and Experience:<ul><li>Bachelor&rsquo;s degree in Social Work, Psychology, Counseling, or a related field (Master&rsquo;s preferred).</li><li>Minimum of 5 years of experience in program management, preferably in a military or government setting.</li><li>Experience managing large, multi-disciplinary teams.</li><li>Strong knowledge of military family support programs and services.</li><li>Certification or licensure in a relevant field is preferred.</li></ul></div></div>

Program Manager

<div><div>Strategic Resources, Inc. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years&rsquo; experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical ECRC Family Readiness Coordination Services to the Navy&rsquo;s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families.
Overall Contract Overview
Commander, Navy Installations Command (CNIC) requires comprehensive services, programs, personnel and administrative support for Fleet and Family Support Programs (FFSPs) located throughout CONUS and OCONUS. The overall goal is to implement and evaluate established services and programs designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. We are required to develop concepts, structures, processes, procedures, and practices for meeting these objectives. The purpose of this contract is twofold: one, to provide global staffing to augment existing FFSP and personnel; and two, to provide FFSP with webinar hosting, production and facilitation services through a learning management system. The primary mission of each FFSP is to assist commands in achieving operational readiness, superior performance, member retention, and a reasonable quality of life for military personnel and their families. Commands and FFSPs share the common goals of keeping individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.
Overview
We are seeking an enthusiastic and skilled Education Services Facilitator to join our team, providing high-quality non-clinical education, training, and support services to military personnel, families, and communities. As an Education Services Facilitator, you will develop and deliver workshops, seminars, and training sessions on various topics, including deployment and mobilization support, life skills education, family advocacy, and emergency preparedness. Your role will involve interpreting program evaluations and feedback to enhance the effectiveness of educational programs, while also utilizing advanced presentation technologies.
Tasks and Responsibilities
The Education Services Facilitator will design, develop, and deliver group programs and educational services tailored to the unique needs of military personnel and their families. These services include deployment readiness, family support, relocation assistance, and financial management. You will facilitate public speaking events and group presentations, ensure the use of appropriate educational technologies, and engage in continuous improvement by reviewing needs assessment data and program evaluations. Your work will directly impact the well-being and readiness of Navy service members and their families.
Essential Duties and Responsibilities<ul><li>Develop and deliver training sessions, workshops, and seminars on topics such as deployment, repatriation, relocation, family advocacy, and personal financial management.</li><li>Interpret program evaluations, needs assessments, and feedback to continuously improve educational offerings.</li><li>Facilitate group programs for military personnel and families, targeting at-risk groups such as first-term service members, socially isolated families, single parents, and special needs families.</li><li>Provide pre- and post-deployment briefings, ensuring that materials are tailored to the needs of each command.</li><li>Conduct public awareness campaigns and prevention education in support of Family Advocacy Program (FAP) initiatives, such as National Child Abuse Prevention and National Domestic Violence Awareness months.</li><li>Serve as the designated point of contact for individual service members or families in need of case management services.</li><li>Train staff and colleagues in effective presentation and facilitation techniques.</li><li>Ensure all program data and services are properly documented and tracked in the FFSMIS system.</li></ul>
Supervisory Responsibilities<ul><li>N/A</li></ul>
Other Skills and Abilities<ul><li>Proficient in using program presentation technologies and software to create impactful, interactive training experiences.</li><li>Strong public speaking and group facilitation skills, with the ability to engage diverse audiences.</li><li>Skilled in interpreting program data and feedback to implement educational improvements.</li><li>Ability to develop comprehensive training materials tailored to the unique needs of military families.</li><li>Exceptional time management and organizational skills.</li></ul>
Competencies<ul><li>Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly.</li><li>Problem-solving: Ability to analyze data and feedback to develop effective, innovative solutions.</li><li>Adaptability: Ability to tailor educational materials and approaches to the specific needs of military communities.</li><li>Collaboration: Strong interpersonal skills, with the ability to work effectively with military personnel, families, and support staff.</li><li>Attention to Detail: Meticulous in maintaining accurate records of training and educational services provided.</li></ul> 
Required Education and Experience<ul><li>Bachelor&rsquo;s degree in adult education, social science, behavioral science, or a related field, or a combination of equivalent experience and education.</li><li>Minimum of two years&rsquo; experience in training development, public speaking, and group presentation.</li><li>Proficiency in interpreting data from program evaluations and needs assessments to enhance educational delivery.</li><li>Experience using presentation technology to deliver engaging, interactive programs.</li><li>Prior experience working in a military or educational setting is highly desirable.</li></ul></div></div>

Education Services Facilitator

Join Strategic Resources Inc and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.