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Streamax Mena

Technical Support EngineerLocation: Riyadh, Saudi ArabiaEmployment Type: Full-timeJob OverviewTechnical Support Engineers provide professional technical support to clients. Pre-sales responsibilities include gathering client needs, explaining technical solutions, and collaborating with the sales team to produce proposals. Post-sales responsibilities include troubleshooting and resolving various issues related to products and services. Ideal candidates should possess solid technical skills, excellent comprehension and problem-solving abilities, and the ability to clearly communicate complex technical information to clients. This position is ideal for individuals who enjoy solving technical problems in a customer-facing environment.ResponsibilitiesUnderstand customer needs, communicate and convey requirements to product managers, and deliver solutions;Cooperate with sales to explain solutions and deliver proposals;Participate in understanding tender documents and confirming technical compliance, compiling requirements, and delivering technical proposals;Provide advanced troubleshooting and technical support for customers' products and services;Resolve technical issues via phone, email, and remote access tools;Act as the primary contact for technical consultations, ensuring timely and effective problem resolution;Accurately record customer issues, actions taken, and solutions;Assist customers with product setup, installation, and configuration;Guide customers in using the system, understanding system functions, and best practices;Work closely with engineering and product teams to resolve complex issues and share customer feedback;Monitor customer systems. Identify potential issues and proactively maintain the system to minimize downtime.Key RequirementsEducation: Bachelor's degree in Computer Science, Electrical Engineering, or a related field.Language: Fluent in English is required; Arabic proficiency is a plus.Experience: 3+ years of pre-sales and after-sales technical support experience; ITS experience is a plus.Experience in CCTV and ITS hardware installation and troubleshooting.Tools and Skills:Familiar with databases such as MySQL and cloud services such as AWS, and possess basic knowledge of TCP/IP network protocols.Familiar with remote troubleshooting tools such as TeamViewer and remote desktop.Excellent communication skills to explain technical concepts to non-technical users.Experience using customer relationship management systems (e.g., Salesforce).Interested candidates please apply through our official website www.streamax.meJob Type: Full-timeWork Location: In person

Technical Support Engineer

Join Streamax Mena and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Streamax Mena

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Technical Support Engineer