Qureos Mentor

Study Hotels

<div>Dear Charles is currently seeking a Restaurant General Manager to oversee all Front-of-House restaurant operations under the direction of the General Manager. This position will train team members to provide exemplary guest service and supervise all aspects of the hotel's restaurant operations while maintaining profitable F&amp;B operations. The ideal candidate enjoys entertaining, meeting new people and has an engaging, big personality that thrives in a team environment.
The Restaurant operations operate seven days a week for breakfast, lunch, dinner, and late-night. Therefore, operational demands require variations in shift days, starting and ending times, and hours worked in a week.
To be successful in this role, your must be able to provide excellent restaurant service and be a hands-on presence and leader in all aspects of the restaurant. You will need to recruit, hire, train and develop a high functioning FOH team in a high-profile environment. Additionally, you should look forward to being appropriately visible and engaging with all guests, PR and Marketing
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities<ul><li>
Provide the highest and most efficient level of hospitality and customer service expected by our guests. Ensure that the hospitality and service standards set forth by Study Hotels' operating principles are consistently implemented.</li><li>
Supervise all aspects of the hotel's restaurant operations: restaurant, lounge, to-go area, room service, and living room caf&eacute;.</li><li>
Engage and supervise Front-of-House team members, set clear expectations, and establish accountability in a team setting. Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.</li><li>
Oversee daily activities such as side work, purchasing, and receiving daily inventories. Check beverage purchases for proper ordering and pricing structures. Ensure beverage costs are appropriately controlled.</li><li>
Ensure total awareness of in-house VIP&rsquo;s and review names with staff members during pre-service briefing.</li><li>
Work with the management to establish thriving food and beverage marketing programs, artfully leverage revenue management, driving profit to the bottom line with solid financial control.</li><li>
Develop Beverage Menu items that are priced with sensitivity to beverage costs and profitability, cocktail recipes have been thoroughly tested, presentations and portions control are carefully reviewed before placing items on bar menu.</li><li>
Liaise and assist with Marketing and Communications teams to manage online reputation and communicate with guests through review sites and social channels.</li><li>
Comply with all federal, state, and local legal requirements, including food safety certification. Ensure application of procedures and regulations to staff concerning hygiene and sanitation, fire and safety, and emergency protocols.</li></ul>
Fundamentals<ul><li>
Education: High school diploma or general education degree (GED).</li><li>
Experience: 3+ years of related experience in a fine dining or upscale casual environment, and recently employed in a restaurant management position.</li><li>
Certifications: ServSafe and TIPS Alcohol Training.</li><li>
Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.</li><li>
Flexibility to work any shift, including evenings, weekends, and holidays.</li><li>
Excellent verbal and written interpersonal communication skills.</li><li>
Proficiency in English required. A second language is desirable.</li><li>
Strong organizational skills, including follow-up, time management, multitasking, and managing multiple priorities in a fast-paced environment.</li><li>
Ability to positively communicate and interact with all hotel departments.</li><li>
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.</li><li>
Ability to stand for long periods indoors with a thematically climate-controlled workstation.</li><li>
Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.</li></ul>
About Us
The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University&rsquo;s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Dear Charles is Study Hotels latest culinary offering opening inside The Study at Johns Hopkins. Situated proudly at the crest of the hill, as Charles Village rises to the center of the campus, Dear Charles is ideally positioned to instantly become the place for spirited conversations, local gatherings, and celebrations. With a welcome personality, Dear Charles will engage the community in a positive social dialogue, expressed through a singular informed voice and endearing sense of humor.
Dear Charles will feature a menu offering cuisine influenced by its Mid-Atlantic location with the warmth and everyday expectations of a village tavern. Elevated but not fussy, our goal is to offer familiar dishes, using locally sourced ingredients, with a range of robust and health-conscious options to meet the needs of a diverse community.
Skillfully carved out of the street level of the hotel as part of our adaptive reuse development of a one-hundred-year-old building, the space provides a direct link to the active pedestrian circulation of the village and soon to be opened campus student center. Intimate in scale and warmly furnished with a subtle patina, the 85-seat restaurant is a perfect complement to the open-air, inspired energy of the hotel&rsquo;s public space.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
BA3mUOkJ0F</div>

Restaurant General Manager

<div>The Study at University City is currently seeking a Hotel General Accountant, who will be responsible for the following financial accounting duties for hotel and food &amp; beverage operations: processing, billing, and collecting accounts receivables, processing purchase orders and accounts payables (including cutting checks), completing the daily income Audit, and performing general cashiering (including daily deposits), posting journal entries, and preparing some general ledger account reconciliation and analysis. They support the hotel Controller and Study Hotels accounting team, ensuring compliance with hotel policies and procedures and providing guidance and feedback to the night audit and department teams to ensure proper revenue and expense reporting. This position is akin to an &lsquo;Accounting Clerk&rsquo; or &lsquo;Staff Accountant&rsquo;. 
Responsibilities include, but are not limited to: 
Accounts Receivable / Guest Inquires:<ul><li>
Each day, monitor the Guest Ledger open guest, group master, and house accounts to ensure they are correct and are billed or cleared in a timely manner. Collaborate with department teams to ensure that all charges are captured and correctly posted. Provide feedback on posting/routing issues to team leaders and provide guidance and training as needed.
</li><li>Ensure that City Ledger receivable balances are accurate, properly supported, and billed in a timely manner (This requires reviewing group resume billing instructions against group master account charges). Collaborate with department teams to investigate issues and post billing adjustments if necessary.</li><li>
Monitor Expedia Collect guest stays to ensure they are correctly captured and submitted to Expedia via prepared template.</li><li>
Perform credit inquiries on direct bill applications pending approval and ensure properly completed and approved university and government purchase orders are on file for all relevant accounts prior to their arrival/function date.
</li><li>Investigate and respond to all customer receivable billing inquiries.</li><li>
Accurately process and apply payments received in a timely manner.</li><li>
Prepare month-end accounts receivable aging analysis and delinquency status reports.</li><li>
Assist Sales Department with group and catering billings, as needed.</li><li>
Manage Tax exemption certification forms, ensuring each tax-exempt qualifying guest/group has appropriate tax-exempt documentation on file and that tax has been appropriately charged or omitted.</li></ul>
Travel Agency &amp; 3rd OTA Reservation Receivable Billing Validation and Submittal<ul><li>
In coordination with sales and revenue management, verify Travel Agent or Booking Agent Request for commission against guest/group stays and commissionable rates.</li><li>
Verify Expedia and online travel agent bookings against PMS systems to ensure routing and billing accuracy. Bill Expedia and online travel agents in a timely manner.</li></ul>
Purchasing &amp; Accounts Payables<ul><li>
Ensure that there is a properly coded and pre-approved purchase order for qualifying purchases, reporting any issues to the Controller.</li><li>
Ensure invoices, expense reports, and other similar obligations are received, approved, correctly entered, and paid in a timely manner per policy. Review the accounts payables aging report for obligations that are due.
</li><li>Review/reconcile vendor and credit card billing statements weekly. Investigate and resolve past due statement balances and vendor inquiries in a timely manner.</li><li>
Prepare and process vendor check or ACH payments.</li><li>
Ensure required regulatory documents (e.g., 1099, legal permits, etc.) and proof of liability insurance are received and on file for each qualifying vendor prior to the hotel engaging them.</li></ul>
Income Audit<ul><li>
Audit the daily income journal to ensure its accuracy and completeness, ensuring it balances each day (includes income, cash, cash equivalents, credit cards, receivables, taxes, etc.). Make adjustments/corrections if necessary. This includes verifying the income journal to source hotel/property management, F&amp;B point-of-sale system, and other relevant reports for accuracy.</li><li>
Prepare the Daily Income Journal Revenue Report and prepare any ad hoc analysis and reports.</li><li>
Review front desk manual postings, adjustments, and cash paid outs/refunds. Review food &amp; beverage complimentary checks, refunds, no-sales, and other relevant checks for accuracy, completeness, and compliance.</li><li>
Maintain tax exempt backup.</li><li>
Create and manage Guest Ledger house accounts for promotional/barter &amp; trade, package, and in-house use, ensuring charges are accurately captured and posted and surfacing any issues to the Controller.</li><li>
Prepare monthly gift card ledger and other reconciliations and analysis as required.</li></ul>
General Cashier<ul><li>
Reconcile cash/checks dropped daily and prepare bank deposits for armored car pickup. Document and track all cash overages/shortages and discrepancies observed.</li><li>
Provide operating cashiers change needed to sustain guest service standards.</li><li>
Prepare change orders for Controllers approval and ensure they are picked up and received in a timely manner.</li><li>
Issue house banks to operating cashiers and managers. Independently audit house banks monthly. Document and track all cash overages/shortages observed.</li><li>
Issue petty cash to cashiers and managers as required by policy. Reconcile petty cash at least monthly, submitting it to the Controller for approval and reimbursement.</li></ul>
Additional Duties/Expectations<ul><li>
Respond to non-sufficient fund checks and credit card disputes in a timely manner using banking/merchant portals.</li><li>
Train department personnel if necessary.</li><li>
Perform any other accounting duties, analyses, and reconciliations as required and assist Controller as needed.</li><li>
Ensure adherence to all systems and control procedures as set forth in the policy and procedures manual.</li></ul>
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty to expectations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
 
Education/Experience: 
High school diploma or general education degree (GED) required. Working towards or possessing an associate or bachelor&rsquo;s degree in financial accounting (or related field) is preferred. Note, experience demonstrating sound, practical, hands-on financial accounting experience in hotels/restaurants will be considered in lieu of associate or bachelor's degree. 
Knowledge of GAAP and USALI is preferred. 
Systems experience: Proficiency in using Microsoft Office Suite (Excel, Word, Planner, OneNote, etc.) is required with preference given to those who have used one or many of the following systems: Hotel management systems (Infor HMS), food &amp; beverage point-of-sale systems (Aloha or Toast), financial accounting system (M3), procurement-to-pay systems (Birchstreet), ProfitSword financial reporting &amp; analysis system. 
About Us 
The Study at University City, operating under the Study Hotels brand, is a vibrant boutique hotel designed around the needs of university academia, researchers, and travelers that is nestled in the heart of University City in Philadelphia, near the University of Pennsylvania and Drexel University. The hotel features 212 signature studies and suites, a caf&eacute; bookstore, the Co-Op Restaurant &amp; Bar, and 7,000 square feet of versatile, inviting meeting space, all designed for purposeful guest discovery, connection, and interaction. Guest rooms and public spaces are designed with a bright, uplifting palette, reflective of contemporary residential living. 
Study Hotels is a drug-free workplace. Pre-employment drug test and background check required. Please note:<ul><li>
Only local candidates need to apply; no relocation provided.</li><li>
No third-party hiring agencies.</li><li>
This is a work on-site position only; no remote/virtual options available.</li></ul>
Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurance, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. 
Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
efVVmJJBoi</div>

Hotel General Accountant

<div>Position: Controller 
Department: Finance &amp; Accounting 
Location: Philadelphia, PA
The Study at University City is seeking an experienced Controller to lead the hotel&rsquo;s accounting and finance function in partnership with hotel and restaurant leadership. This role oversees the Accounting Department and serves as the property&rsquo;s financial expert, providing reporting, analysis, and guidance while ensuring strong internal controls and regulatory compliance.
As a key member of the property's senior leadership team, the Controller partners closely with the General Manager and department leaders to support financial performance, operational decision-making, and strategic planning. The role reports up to the Study Hotels&rsquo; Home Office to ensure accurate financial reporting, maintain compliance with accounting standards, and support informed business decisions.
Our caring and attentive associates reinforce our belief that guest service and internal partnership are our highest priorities. We seek a results-oriented finance professional who values accuracy, integrity, and collaboration in a dynamic hospitality environment.
Reporting Structure<ul><li>
Reports To: Regional Controller</li><li>
Dotted Line: General Manager</li><li>
Works Closely With: Hotel Department Leaders, Restaurant Leadership, Study Hotels Home Office</li></ul>
Responsibilities<ul><li>
Manage the day-to-day operations of the Accounting Department and supervise accounting staff.</li><li>
Oversee procurement, accounts payable, disbursements, and cash handling.</li><li>
Manage accounts receivable billing and collections.</li><li>
Oversee daily income reporting, general cashiering, and cash management processes.</li><li>
Perform general ledger reconciliations and oversee month-end and period-end closings.</li><li>
Implement and enforce finance and accounting policies, procedures, and systems in coordination with Study Hotels Home Office.</li><li>
Prepare and file required state and local taxes, maintain permits and licenses, and complete regulatory reporting.</li><li>
Review revenue adjustments, cash paid-outs, petty cash disbursements, complimentary charges, and purchases for accuracy and compliance.</li><li>
Partner with the General Manager and department leaders to develop the annual budget and maintain a rolling financial forecast.</li><li>
Monitor departmental spending and assist leaders in managing expenses against budget and forecast.</li><li>
Provide timely financial reporting, operational analysis, and management insights to hotel leadership and Home Office.</li><li>
Train and support department leaders in understanding financial processes and performance metrics.</li><li>
Coordinate with the Information Technology team on system efficiency, updates, and implementations.</li></ul>
Fundamentals<ul><li>
Education: Bachelor&rsquo;s degree in Accounting, Finance, or related field required.</li><li>
Professional Knowledge: Thorough knowledge of financial accounting practices including GAAP and the Uniform System of Accounts for the Hotel Industry (USALI).</li><li>
Professional Experience: Minimum of four years of hotel accounting or similar hospitality financial management experience.</li><li>
Experience with budgeting, forecasting, and financial analysis in a hospitality environment preferred.</li><li>
Strong leadership, organizational, and communication skills with the ability to manage multiple priorities.</li><li>
Advanced proficiency in Microsoft Excel and Microsoft Office Suite.</li><li>
Experience with hospitality systems including property management systems, POS platforms, and financial accounting software preferred.</li><li>
Experience with systems such as M3, Birchstreet, ProfitSword, Hotel Effectiveness, or ADP is beneficial.</li><li>
Knowledge of hotel-related state and local tax compliance preferred.</li><li>
Ability to work collaboratively with operational leaders to improve financial performance.</li></ul>
About Us
The Study at University City is a 212-room hotel located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia. Designed as a place of discovery and connection, the hotel blends thoughtful hospitality with contemporary residential-inspired guest rooms and welcoming public spaces.
The property is home to CO-OP Restaurant &amp; Lounge, a lively 120-seat restaurant and lounge known for spirited hospitality and seasonal menus. The hotel also features 7,000 square feet of meeting and event space, hosting university functions, corporate meetings, conferences, and private events supported by the culinary team.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, and paid holidays. Team members may also participate in our 401(k) retirement savings plan and Employee Assistance Program.
Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.
Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. 
Keywords: Controller, Hospitality Controller, Finance Manager, Hotel Accounting, Financial Controller, Hospitality Finance, Hotel Accounting Manager
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Hotel Controller

<div>Dear Charles is currently seeking a Bartender to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate enjoys entertaining, meeting new people and has an engaging, big personality that thrives in a team environment.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities<ul><li>
Provide the highest and most efficient level of hospitality and customer service expected by our guests.</li><li>
Create an engaging and memorable bar and lounge service setting.</li><li>
Have a professional knowledge base of classic and creative cocktails.</li><li>
Have a desire to build knowledge of traditional cooking, wine, beer, and cocktails.</li><li>
Maintain accurate knowledge of all menu items and beverage programs.</li><li>
Maintain a safe and clean work environment.</li></ul>
Fundamentals<ul><li>
Ability to maintain a friendly, cheerful, and courteous demeanor at all times.</li><li>
Education: High school diploma or general education degree (GED).</li><li>
Experience: 2+ years bartending experience in a fine dining or upscale casual environment.</li><li>
Flexibility to work any shift, including evenings, weekends, and holidays.</li><li>
Excellent verbal and written interpersonal communication skills.</li><li>
Proficiency in English required. A second language is desirable.</li><li>
Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.</li><li>
Ability to positively communicate and interact with all hotel departments.</li><li>
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.</li><li>
Ability to stand for long periods indoors with a thematically climate-controlled workstation.</li><li>
Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.</li></ul>
About Us
CO-OP Restaurant &amp; Lounge, connected to The Study at University City, is an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets.
The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA.
The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired caf&eacute;. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
UaM2FzmdY7</div>

Bartender

<div>
 
 The Study at Yale
 
 is currently seeking a
 
 
 G
 
 uest Service Agent
 
 to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Front Office Manager, the
 
 Guest Service Agent
 
 is responsible for the daily operation of the Front Desk and Living Room.
 
 
 Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide the highest and most efficient level of hospitality and customer service expected by our guests
 </li>
 <li>
 Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment
 </li>
 <li>
 Maintains room inventory of vacancies, reservations, and assignments
 </li>
 <li>
 Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue
 </li>
 <li>
 Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area
 </li>
 <li>
 Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints
 </li>
 <li>
 Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
 </li>
 <li>
 Provide assistance to other team members to contribute to the best overall performance of the department and the hotel
 </li>
 <li>
 Perform accordingly to the company handbook in regard to policies, procedures, and regulations
 </li>
 <li>
 Ensure total awareness of in-house VIPs
 </li>
 <li>
 Maintain a safe and clean work environment
 
 
 </li>
 </ul>
 
 Fundamentals
 
 
 
 <ul>
 <li>
 Ability to maintain a friendly, cheerful, and courteous demeanor at all times
 </li>
 <li>
 Education: High school diploma or general education degree (GED)
 </li>
 <li>
 Experience: 1 year within a customer-facing role
 </li>
 <li>
 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
 </li>
 <li>
 Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel
 </li>
 <li>
 Flexibility to work any shift, including evenings, weekends, and holidays
 </li>
 <li>
 Excellent verbal and written interpersonal communication skills
 </li>
 <li>
 Proficiency in English required. A second language is desirable
 </li>
 <li>
 Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment
 </li>
 <li>
 Ability to positively communicate and interact with all hotel departments
 </li>
 <li>
 Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs
 </li>
 <li>
 Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation
 </li>
 <li>
 EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
 </li>
 <li>
 Study Hotels is a drug free workplace. Pre-employment drug test and background check required
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 The Study at Yale
 
 , the first property of the
 
 Study Hotels
 
 brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University&rsquo;s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University&rsquo;s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.
 
 
 Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
 
 
 
 Study Hotels
 
 is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
 
 
 Powered by JazzHR
 
 
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</div>

Guest Service Agent