Qureos Mentor

Summit Federal Credit Union

<div><p><b>STATUS: </b><b>Full Time </b>/ Non-Exempt
</p><p><b>REPORTS TO:</b> Branch Manager</p><p><b>
LOCATION: Delaware Hertel Branch</b>
</p><p><b>HOURS:</b> 37.50 hours per week</p><p><b>
COMPENSATION: </b>The starting hourly wage for this position is expected to be between $23.50-$24.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.</p><p><b>
SCHEDULE*:</b> Monday 8:30 &ndash; 4:15 / Tuesday 8:30 &ndash; 4:15 / Wednesday 9:30 &ndash; 4:15 / Thursday 8:30 &ndash; 5:15 / Friday 8:30 &ndash; 6:15 / Saturday 8:30 &ndash; 1:15</p><ul><li><i>Must be available to work 2-3 Saturdays per month, with day off during the week.</i></li></ul><div></div><div><b><br>
Position Overview</b></div><div></div><div><br>
The primary function of the <b>Senior Member Service Specialist (Sr. MSS)</b> is to uncover members&rsquo; needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. The Sr. MSS must be well versed in all branches operational procedures related to The Summit. It is essential that the Sr. MSS provides members with accurate information on the credit union&rsquo;s products and services and responds to any questions, concerns, and/or complaints, in an effective and professional manner.</div><div></div><div><b><br>
Essential Functions</b></div><ul><li>
Display excellent interpersonal and telephone skills being able to interact professionally and effectively with members face to face and over the telephone.</li><li>
Promote and cross-sell credit union products and services that best suit our members&rsquo; needs.</li><li>
Meet sales goals as determined by management.</li><li>
Initiate contact with members to discuss unaddressed needs.</li><li>
Ask for business referrals from satisfied members.</li><li>
Develops member connections and increases member loyalty. Conducts new account follow-ups, utilizes cross-sell methods by creating opportunity, counseling members, etc.</li><li>
Process member transaction requests accurately and efficiently. Transactions at the Sr. Member Service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc.</li><li>
Research and resolve member questions, problems and complaints by either telephone, written correspondence or in person.</li><li>
Ability to perform Head Teller Duties, such as directing daily activities of teller line (i.e., balancing, complete necessary logs).</li><li>
Maintain knowledge of daily operations of the ATM, including balancing, replenishment, and maintenance.</li><li>
Assist with the coordination of day-to-day operations of the branch in conjunction with the branch management.</li><li>
Assist staff in accurately completing monthly tracking reports.</li><li>
Assist in mentoring new Member Service Specialists.</li><li>
Responsible for balancing daily work.</li><li>
Adhere to credit union and departmental policies and procedures.</li><li>
Work flexible schedule and overtime as requested.</li><li>
Update and document information learned about members on the system.</li></ul><div></div><div><b><br>
Other</b></div><ul><li>
Recommend changes to products/services as a member advocate.</li><li>
Assume the responsibilities of Acting Branch Manager when directed by management.</li><li>
Notarize documents when needed.</li><li>
Participate in any special projects, as assigned by management.</li><li>
Assist others in various duties upon management's request.</li><li>
Work overtime when requested by management.</li><li>
Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day.</li></ul><div></div><div><b><br>
Qualifications</b></div><div><b><i>
Education/Experience:</i></b> An equivalent combination of the following:</div><ul><li>
High School Diploma/Equivalency required.</li><li>
Minimum two-three years&rsquo; prior Sr. Teller/MSS experience.</li><li>
Prior leadership experience.</li><li>
Excellent knowledge of credit union policies and procedures.</li></ul><div></div><div><b><i><br>
 Skills</i></b></div><ul><li>
Effective communication skills, including listening skills, to build relationships and member loyalty.</li><li>
Excellent interpersonal skills to create positive member experience.</li><li>
Ability to cross-sell products and services.</li><li>
Strong attention to detail and excellent organizational skills.</li><li>
Strong math and keyboarding skills.</li></ul><div></div><div><b><br>
Working Environment</b></div><ul><li>
Must be able to sit and or stand for extended periods of time.</li><li>
Occasional lifting required.</li></ul><div></div><div><b><br>
Licensure Requirements</b></div><div><ul><li>
In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute&rsquo;s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li></ul></div><p><b><i>
EQUAL OPPORTUNITY EMPLOYER: </i></b><i>The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.</i></p><p></p><p><i><br>
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.</i></p></div>

Senior Member Service Specialist I

<div><p><b>Status: Full-Time/Non-Exempt</b></p><p><b>
Reports to: </b>Director, Real Estate Lending</p><p><b>
Location: </b>Rochester, Corporate Office</p><p><b>
Compensation: </b>$32.00-$35.00 per hour</p><p><b>
Schedule: </b>Monday-Friday, 8:30AM-5pm</p><p><b>
Hours: </b>37.5 hours per week</p><div><b><br>
Position Overview</b><br>
<br>
The <b>Mortgage Underwriter</b> is responsible for rendering credit decisions on mortgage and home equity loans in accordance with credit union policies and procedures and with secondary market guidelines. The Mortgage Underwriter also interacts with vendors, attorneys, members and realtors to ensure a quick and efficient approval and closing process.<br>
<br>
<b>Essential Functions</b><br>
<ul><li>Underwrite mortgages and home equity loans in accordance with applicable policies and procedures; issue commitments for such loans and clear loans for closing.</li></ul><br>
<ul><li>Cross sell credit union products, including non-real estate products. Participation in employee incentive program is required. Must meet or exceed sales goals established by management.</li></ul><br>
<ul><li>Monitor the status of mortgages and home equities in process. Follow-up with members, member's attorneys, appraisers, etc. in an effort to expedite the processing of applications.</li></ul><br>
<ul><li>Evaluate loan applications to determine eligibility, acceptability, and compliance with federal and state regulations, secondary market guideline and credit union requirements.</li></ul><br>
<ul><li>Examine property appraisals for compliance with federal and state regulations, secondary market guidelines and credit union requirements.</li></ul><br>
<ul><li>Superior analytical, organizational and problem solving skills.</li></ul><br>
<ul><li>Ability to work independently, analyze data, take and recommend appropriate actions with minimal supervision.</li></ul><br>
<ul><li>Coordinate with credit union real estate attorneys, PMI companies, investors and other vendors, when necessary, to facilitate mortgage approvals and closing.</li></ul><br>
<ul><li>Approve modification requests, subordination agreements, PMI removal requests and release of liability agreements when requested by members.</li></ul><br>
<ul><li>Prepare home equity commitments and home equity loans for closing.</li></ul><br>
<ul><li>Support mortgage department staff with member walk-in's and telephone contact.</li></ul><br>
<ul><li>Assist management with other various duties, as assigned.</li></ul><br>
<b>
Other Responsibilities</b><br>
<ul><li>Participate in special assignments and projects as requested by the manager.</li></ul><br>
<ul><li><i>Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</i></li></ul><br>
<b>
Qualifications</b><br>
<b>Knowledge &amp; Experience</b>: Applicants must possess the following qualifications or an equivalent combination of education and experience:<br>
<ul><li>Education: Associates degree or equivalent combination of education and experience.</li><li>Experience:</li></ul>
o A minimum of 5 years&rsquo; experience at a senior level in mortgage processing, underwriting and closing of mortgage loans.<br>
o A minimum of 5 years&rsquo; experience underwriting mortgage loans for secondary market investors.<br>
<br>
<b><i> Skills</i></b><br>
<ul><li>Ability to effectively communicate and interact with internal and external contacts including members, processors, loan originators, managers, staff, realtors, vendors and other clients.</li></ul><br>
<b><i>
Other Skills</i></b><br>
<ul><li>Ability to work with basic mathematical concepts such as percentages, ratios and fractions.</li><li>Ability to analyze complex data and determine.</li><li>Ability to define problems, collect data and draw conclusions.</li><li>Demonstrated ability to handle large volumes of work effectively and to work within prescribed deadlines.</li><li>Must be a licensed New York State notary public or be willing to take the necessary steps to obtain the notary public license within six months of hire.</li><li>Assist Training Department or other staff with mortgage or home equity education.</li><li>Government underwriting experience preferred.</li></ul><br>
<b>
Working Environment</b><br>
<ul><li>Must be able to sit or stand for extended periods of time in an office.</li><li>Must be available to work overtime when warranted.</li></ul><br>
<b>
Licensure Requirements</b><br>
<ul><li>In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute&rsquo;s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li></ul><br>
<b>
Employment Expectation</b><br>
Perform all responsibilities in a manner that serves The Summit&rsquo;s Mission &ldquo;We&rsquo;re here to improve our members&rsquo; lives&rdquo; and upholds the credit union&rsquo;s values of Respect, High Standards, Inspire, Integrity, and Care.<br>
<br>
<b>Safe Work Performance Expectations</b><br>
We expect our employees to follow all objectives for safe work performance and be responsible for their own actions and conduct. Our workers also play a significant role in the success or failure of our program.<br>
<br>
<b><i>EQUAL OPPORTUNITY EMPLOYER:</i></b><i> The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.</i></div></div>

Mortgage Underwriter

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Summit Federal Credit Union

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Senior Member Service Specialist I

Mortgage Underwriter