Qureos Mentor

Sunrise Cafe

Pay: 2,500.00 (AED) - 2800 (AED) per monthUrgently hiring for HEAD BARISTACore ResponsibilitiesPrimary Functions<ul><li>Oversee and guarantee the exceptional quality and consistency of all coffee and other beverages served, including daily dialing-in of espresso grinders and calibration of brewing equipment to precise specifications.</li><li>Lead the barista team by example, fostering a positive, motivating, and collaborative work environment while managing shift schedules, break rotations, and daily task assignments.</li><li>Develop and implement comprehensive training programs for new and existing baristas, covering everything from espresso extraction theory and milk texturing to customer interaction protocols and brand ethos.</li><li>Manage inventory for all coffee-related products, including beans, milk alternatives, syrups, and paper goods, by placing orders, tracking stock levels, and minimizing waste through effective forecasting.</li><li>Act as the primary point of contact for customer feedback and concerns, resolving issues with professionalism and grace to ensure a consistently high level of guest satisfaction and retention.</li><li>Maintain impeccable standards of cleanliness and organization for the bar area, service stations, and all coffee-related equipment in strict adherence to health and safety regulations.</li><li>Collaborate with management to develop and launch new seasonal drink specials and menu items, from conceptualization and recipe testing to staff training and promotional execution.</li><li>Perform regular preventative maintenance and deep cleaning on all coffee equipment, including the espresso machine, grinders, and brewers, and troubleshoot minor technical issues to prevent downtime.</li><li>Actively monitor daily sales performance and key performance indicators (KPIs), working with the team to implement upselling strategies and initiatives to achieve revenue targets.</li><li>Conduct regular quality control checks and sensory analysis (cuppings) to assess new coffee offerings, maintain consistency, and deepen the team's product knowledge and palate.</li><li>Uphold and champion the caf&eacute;'s brand standards, culture, and values, ensuring every customer interaction and every drink served reflects our commitment to excellence.</li><li>Manage cash handling procedures for the bar, including opening/closing till counts, float management, and ensuring accurate transaction processing throughout the shift.</li><li>Foster strong relationships with key suppliers, particularly coffee roasters, to stay informed about new offerings, sourcing stories, and to provide valuable feedback.</li><li>Guide customers through our coffee menu, providing detailed information about origin, flavor profiles, and brewing methods to enhance their experience and build loyalty.</li><li>Create and manage the weekly or bi-weekly staff rota, ensuring adequate coverage for peak times while accommodating staff availability and managing labor costs effectively.</li><li>Conduct regular performance check-ins and formal reviews for the barista team, providing constructive feedback and setting goals for their professional growth within the company.</li><li>Ensure all staff are fully trained on and consistently follow all food safety, hygiene, and workplace safety policies and procedures.</li><li>Coordinate with the kitchen or food service team to ensure a seamless and efficient flow of service between beverage and food orders, maintaining excellent communication.</li><li>Drive a culture of continuous improvement by actively seeking feedback from staff and customers and identifying opportunities to enhance workflow, product quality, and service.</li><li>Plan and lead coffee-related events, such as public cuppings, brewing workshops, or latte art throwdowns, to engage the community and promote the brand.</li></ul>Secondary Functions<ul><li>Support the Cafe Manager with administrative tasks such as reporting on waste, sales trends, and staff performance metrics.</li><li>Contribute to the organization's social media channels by capturing and providing high-quality visual content of beverages, latte art, and the general cafe atmosphere.</li><li>Collaborate with the management team to brainstorm and implement local marketing initiatives and community outreach programs.</li><li>Participate in the recruitment process for new baristas, including reviewing applications and conducting practical skill assessments during interviews.</li></ul>Required Skills &amp; CompetenciesHard Skills (Technical)<ul><li>Expert Espresso &amp; Extraction: Master-level proficiency in dialing in grinders and operating commercial espresso machines to pull consistently perfect shots.</li><li>Advanced Latte Art: Demonstrable skill in free-pour latte art, including the ability to create complex and symmetrical designs (rosettas, tulips, swans).</li><li>Manual Brewing Expertise: Comprehensive knowledge and practical skill with various manual brewing methods such as V60, AeroPress, Chemex, and French press.</li><li>Coffee Knowledge: A deep and thorough understanding of coffee origins, varietals, processing methods, roast profiles, and their impact on flavor.</li><li>Sensory Skills: Experience in formal or informal coffee cupping and the ability to articulate flavor notes and assess coffee quality objectively.</li><li>POS &amp; Cash Handling: Proficiency with modern Point-of-Sale (POS) systems and meticulous cash management procedures.</li><li>Inventory Management: Experience with stock control, ordering from suppliers, and using systems to track inventory and minimize waste.</li></ul>Soft Skills<ul><li>Leadership &amp; Mentorship: A natural ability to lead, inspire, and motivate a team, with a strong focus on coaching and developing the skills of others.</li><li>Exceptional Communication: Clear, professional, and warm communication style suitable for interacting with customers, team members, and management.</li><li>Problem-Solving: The capacity to think on your feet, handle unexpected challenges during a busy service, and resolve customer issues effectively and calmly.</li><li>Impeccable Attention to Detail: A keen eye for detail in all aspects of the job, from the quality of a drink to the cleanliness of the bar.</li><li>Genuine Hospitality: A deep-seated passion for customer service and creating a welcoming, positive, and memorable experience for every guest.</li><li>Time Management &amp; Prioritization: Excellent organizational skills and the ability to manage multiple priorities in a dynamic, fast-paced environment.</li></ul>Education &amp; ExperienceEducational BackgroundMinimum Education:<ul><li>High School Diploma or equivalent. Food Handler's Certification.</li></ul>Preferred Education:<ul><li>Vocational training in Hospitality or Business. Specialty Coffee Association (SCA) certifications or similar.</li></ul>Relevant Fields of Study:<ul><li>Hospitality Management</li><li>Culinary Arts</li></ul>Experience RequirementsTypical Experience Range: 3-5 years of experience in a specialty coffee caf&eacute; environment.Preferred: A minimum of 1-2 years of experience in a leadership role, such as Senior Barista, Shift Lead, or Assistant Manager, is highly preferred.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personPay: AED2,500.00 - AED2,800.00 per monthWork Location: In person

Senior barista head barista

Join Sunrise Cafe and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sunrise Cafe

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Senior barista head barista