Abrar Admin

Sunwell America. Inc

Job DescriptionMust Have Technical/Functional Skills<ul><li>Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).</li><li>Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.</li><li>High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams</li><li>Ideal: Systems &amp; Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).</li></ul>Roles &amp; Responsibilities<ul><li>This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.</li><li>Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.</li><li>8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.</li><li>Mandarin Fluency (Spoken &amp; Written) for direct engagement with enterprise customers and stakeholders.</li><li>Generic Managerial Skills, If any</li><li>Stakeholder management</li><li>Escalation handling</li><li>Cross-functional collaboration</li><li>Communication skills</li><li>Problem-solving</li><li>Ownership &amp; accountability</li></ul>Pay: $90,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li></ul>Work Location: In person

GenAI Support Engineer / Google Cloud AI Specialist

Join Sunwell America. Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sunwell America. Inc

About Company

GenAI Support Engineer / Google Cloud AI Specialist