Qureos Mentor

Superbottoms

About the company - SuperBottoms is on a strong growth trajectory, operating at a healthy run rate with plans to achieve EBITDA positivity in the next fiscal year. Originally a cloth diaper company, we have evolved into a full kids' bottom wear brand offering diapers, underwear, joggers, and more. Our vision is to become the pioneer of kids bottom wear a one-stop destination for functional, stylish, and comfortable essentials. As a category-creating brand, we thrive on innovation and offer an exciting, dynamic workplace for those who love experimentation and solving real-world challenges.About the RoleWe are looking for a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will have prior experience in handling calls and emails for a brand, ensuring customer satisfaction and delivering a delightful support experience.Key Responsibilities<ul><li>Handle inbound and outbound calls, and email support to resolve customer queries efficiently.</li><li>Provide product information, order updates, return/exchange assistance, and post-purchase support.</li><li>Maintain a high level of professionalism, empathy, and customer-first attitude.</li><li>Troubleshoot issues and collaborate with internal teams (logistics, operations, tech, etc.) for timely resolutions.</li><li>Ensure SLA adherence and meet defined KPIs (response time, resolution rate, CSAT, etc.).</li><li>Document customer interactions and feedback in CRM tools.</li><li>Contribute to process improvements by identifying recurring customer pain points.</li></ul>Requirements<ul><li>2+ years of customer support experience in an E-commerce brand (via calls &amp; Emails).</li><li>Strong communication skills (verbal &amp; written) in English and [local language, if applicable].</li><li>Hands-on experience with CRM, support tools, or ticketing systems.</li><li>Ability to multitask, prioritize, and remain calm under pressure.</li><li>Problem-solving skills with a customer-first mindset.</li><li>Willingness to work in rotational shifts (if required).</li></ul>Preferred Skills<ul><li>Exposure to E-commerce processes (order lifecycle, returns/refunds, shipping, etc.).</li><li>Strong rapport-building and empathy-driven communication.</li></ul>What We Offer<ul><li>Opportunity to work with a fast-growing D2C brand.</li><li>A collaborative, customer-obsessed work culture.</li><li>Growth opportunities in customer experience and related domains.</li><li>Competitive compensation and benefits.</li></ul>Job Type: Full-timePay: &#8377;10,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: In person

Customer Support Executive (CSE)

About usSuperBottoms is on a strong growth trajectory, operating at a healthy run rate with plans to achieve EBITDA positivity in the next fiscal year. Originally a cloth diaper company, we have evolved into a full kids' bottom wear brand offering diapers, underwear, joggers, and more. Our vision is to become the pioneer of kids bottom wear, a one-stop destination for functional, stylish, and comfortable essentials. As a category-creating brand, we thrive on innovation and offer an exciting, dynamic workplace for those who love experimentation and solving real-world challenges.About the role-<ul><li>Assist in daily balance position reporting and manage cash inflows and outflows.</li><li>Monitor and track bank accounts and assist in short-term cash forecasting to ensure adequate liquidity.</li><li>Process and record Payments, and receipts transactions accurately.</li><li>Coordinate with banking partners for services such as transfers, payments, and access controls.</li><li>Prepare regular treasury reports, including daily cash positions, funding needs, and liquidity analysis.</li><li>Maintain accurate and up-to-date records of treasury transactions and documentation for audit purposes.</li><li>Support automation of treasury processes to increase efficiency.</li><li>Assist in the evaluation and implementation of new treasury management software or systems.</li><li>Payroll processing</li><li>Direct and indirect taxation</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Economics, or a related field.</li><li>Proficiency in Microsoft Excel &amp; Tally (Advanced level preferred).</li><li>Strong communication skills, both written and verbal.</li><li>Ability to work effectively in a team and manage multiple tasks.</li><li>Prior internship or experience in finance or treasury is a plus but not required</li></ul>Job Type: Full-timePay: &#8377;300,000.00 - &#8377;400,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: In person

Accounts Executive - Finance & Accounts

Join Superbottoms and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Superbottoms

ABOUT_COMPANY

Customer Support Executive (CSE)

Accounts Executive - Finance & Accounts