Qureos Mentor

Superior Court of California, County of Sonoma

<div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2></div>
<div><p>The Extra-Help Information Technology Assistant will support the Business Systems Analyst (BSA) team on Case Management initiatives. This temporary role is ideal for individuals with strong problem-solving skills, attention to detail, and an interest in public sector technology or legal systems. Students planning to pursue a career in law are especially encouraged to apply, as the role offers exposure to court operations, processes, and justice-related technology.<br>
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This is a temporary, non-benefited position. Work will be performed on-site. Flexible scheduling available within standard business hours.</p></div>
<div><h2 class="jobSectionHeader"><b>Typical Duties</b></h2></div><br>
<p></p><div><br>
<ul><li>Assist in gathering and documenting business and functional requirements</li><li>
Support system testing, including test case execution and defect tracking</li><li>
Help prepare user guides, training materials, and process documentation</li><li>
Perform data entry, validation, and cleanup tasks</li><li>
Assist with user support and troubleshooting under BSA guidance</li><li>
Participate in meetings with stakeholders and vendors</li><li>
Track and report progress on assigned tasks</li><li>
Evaluate chatbot interactions for unanswered or misrouted questions across various case types (e.g., civil, criminal, family, traffic)</li><li>
Collaborate with operational units to improve chatbot accuracy and expand its knowledge base</li><li>
Support case management process documentation and help identify opportunities for automation or user self-service</li><li>
Gain exposure to case management workflows and court technology systems</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p>Education and Experience:<br>
<i>Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:</i></p><br>
<ul><li>
A four-year degree from an accredited college or institution</li></ul>
OR<br>
<ul><li>
Students currently pursuing or planning to pursue a degree in law, public administration, or a related field are encouraged to apply</li></ul><br>
Prior experience working in a trial court operational setting is nice to have, but not required<br>
<br>
Knowledge, Skills, and Abilities<br>
<ul><li>
Interest in legal systems, public service, or technology</li><li>
Ability to analyze and document workflows and system behavior</li><li>
Strong written and verbal communication skills</li><li>
Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams)</li><li>
Ability to learn new systems and tools quickly</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to work independently and collaboratively in a team environment</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Process to Apply</b></h2></div>
<p></p><div><p><b>Please apply online at: </b><b>http://sonoma.courts.ca.gov/info/jobs</b></p><p><b>
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.</b></p><p>
The selection procedure will consist of an application with supplemental questionnaire screening and a panel interview process.</p><p>
Please list all employers and positions held within the last ten years in the work history section of the application and be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position.</p><p>
Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, and knowledge and abilities which relate to the position. Candidates possessing the most appropriate job-related qualifications will be invited to an interview.</p><p><b>
The Superior Court of California, County of Sonoma is committed to creating a diverse environment and an open, inclusive culture free from bias. We are an Equal Opportunity Employer.</b></p><p><b><i>
Accommodation:</i></b></p><p><i>
Applicants with a disability who may require special assistance in any step of the selection process should advise Human Resources by emailing </i>humanresources@sonomacourt.org<i> upon submittal of application.</i></p><p><b><i>
Background Investigation:</i></b></p><p>
Employment is contingent upon successful completion of a thorough background check, including verification of prior employment, and the provision of appropriate identifying documents to certify eligibility to work in the United States. Please be advised that finalist(s) must be fingerprinted for criminal record check purposes and that continued employment is contingent upon information received in the report. Convictions, depending upon the type, number and date, may be disqualifying. False statements or omission of facts regarding background or employment history may result in disqualification or dismissal.</p></div></div></div><p></p>
<br><div></div><div><div><div><p>Retirement Plan:<br>
Tax deferred contributory system under the County Retirement Act of 1937. This is a defined benefit plan fully integrated with Social Security.<br>
<br>
Vacation Leave:<br>
Permanent, full-time Court employees accrue vacation at the following rates:<br>
00 - 02 years = 10 days<br>
02 - 03 years = 12 days<br>
03 - 04 years = 13 days<br>
04 - 05 years = 14 days<br>
05 - 10 years = 15 days<br>
10 - 15 years = 19 days<br>
15 - 20 years = 21 days<br>
More than 20 = 24 days.<br>
<br>
Sick Leave:<br>
Twelve days per year with no limit on accumulation. <br>
<br>
Holidays:<br>
Thirteen paid fixed holidays per year, plus nineteen miscellaneous floating holiday hours, granted via compensatory time off.<br>
<br>
Insurance:<br>
Family vision care and an employee long term disability plan is paid by the Court. Family dental coverage available at a minimal employee cost per pay period. Choice of three health plans Kaiser Permanente, Health Net HMO or Health Net PPO. The Court's contribution is approximately 85% of the premium for the health plan selected.<br>
<br>
$10,000 Term Life Insurance is provided at Court Cost, additional life insurance may be purchased.<br>
<br>
Dependent and Medical Care Assistance Programs:<br>
Sonoma County Court employees may participate in these tax exempt programs which allow certain personal expenses to be paid from pre-tax salary and thus reduces taxable income and social security.<br>
<br>
Short and Long Term Disability Insurance,<br>
<br>
Employee Assistance Program</p></div></div></div>

Information Technology Assistant - Extra Help

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Superior Court of California, County of Sonoma

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Information Technology Assistant - Extra Help