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Superior National Bank

Superior National Bank, established in 1890 and headquartered in Hancock, Michigan, serves clients in the Upper Peninsula and Southeast Michigan. With over 250 employees, the bank offers a comprehensive range of banking services for individuals, businesses, municipalities, and corporations, including lending, deposit accounts, online and mobile banking, retirement plans, and trust and wealth management services.

<div>Department: Retail Banking
Reports To: Branch Manager
Supervises: None
Last Updated: 11.20.2024
Summary: Serves as a point of contact for customer experience-related activity for the branch, including teller transactions as well as proactive sales and service, for personal and business customers.
Major Duties &amp; Responsibilities:
<ul><li>Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records</li>
<li>Cash checks and process withdrawals after verification of signatures and balances</li>
<li>Receive, verify, and enter loan and other payments</li>
<li>Provide a complete range of customer services, including opening, maintaining, and closing accounts</li>
<li>Count, check, package, and order coins and currency</li>
<li>Balance cash drawer at the end of the shift/day</li>
<li>Relationship Building:
<ul><li>Drives branch growth through outbound prospecting and community engagement.</li>
<li>Consults with and advises customers about all bank products and services.</li>
<li>Uncovers needs for personal and business deposit accounts and loans after thorough needs-based consultation.</li>
<li>Interviews and gathers customer information, opens new deposit accounts.</li>
<li>Creates an enhanced customer experience with an &ldquo;all-in-one&rdquo; approach to relationship building.</li>
</ul></li><li>Electronic Banking:
<ul><li>Makes recommendations for personal and business electronic products, enrolling both personal and business customers</li>
<li>Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.)</li>
<li>Assists customer with self-service devices, whether in-person or remotely in a virtual capacity.</li>
<li>Other duties as assigned.</li>
</ul></li></ul>Education, Experience &amp; Requirements:
<ul><li>Bachelor&rsquo;s or Associate&rsquo;s Degree in finance field preferred or related experience</li>
<li>Successful completion of in-house training program</li>
<li>Experience in a banking/lending environment preferred</li>
</ul>
Physical &amp; Mental Demands:
<ul><li>Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls</li>
<li>Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail</li>
<li>Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions</li>
<li>Learn duties/tasks in a reasonable amount of time</li>
<li>Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability</li></ul></div>

Universal Banker

Join Superior National Bank and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Superior National Bank

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Universal Banker