Urwah Admin

Supertech Group

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for. is Saudi's event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.We are looking for a talented Business Development Specialist to join our team. Responsibilities <ul><li>Conduct market research to help identify potential growth opportunities for the business, the product and the client base.</li><li>Assist in developing strategies to expand Webook presence.</li><li>Help build a pipeline of business opportunities.</li><li>Qualify inbound leads and create a comprehensive list for outbound leads.</li><li>Establish and maintain relationships with sports organizations, event organizers, and corporate partners.</li><li>Assist in negotiating business agreements and partnerships.</li><li>Assist in developing and executing sales and growth strategies.</li><li>Monitor sales & business development performance and suggest improvements.</li><li>Collaborate with marketing to drive user / client acquisition.</li><li>Support business development initiatives to align with company goals.</li><li>Provide regular reports on business development activities and market trends.</li><li>Work with other departments to ensure cohesive execution of strategies.</li><li>Support and learn from senior team members.</li></ul> Requirements <ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>1+ years of experience in business development or sales in the entertainment, hospitality technology or IT industry in the UAE.</li><li>Strong communication and negotiation skills.</li><li>Self-motivated and organized with the ability to thrive in a fast-paced, dynamic environment.</li><li>Fluent in both Arabic and English.</li></ul>

Business Development Specialist

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for, - Saudi's event ticketing and experience booking platform. Role Overview We are seeking a proactive and detail oriented Facilities & Procurement Manager to oversee all aspects of our office environments across multiple countries. The role covers management of office facilities, supplies, vendors, procurement of office assets, and administrative services to ensure smooth day to day operations and a safe, efficient, and positive workplace for our teams. Key Responsibilities <ul> <li>Office & Facilities Management <ul> <li>Oversee the maintenance, upkeep, and functionality of all office spaces.</li> <li>Ensure health, safety, and security compliance across all locations.</li> <li>Manage space planning and seating arrangements in collaboration with HR and Ops.</li> <li>Coordinate office expansions, moves, and renovations.</li> </ul> </li> <li>Procurement & Asset Management <ul> <li>Lead procurement of office assets such as laptops, IT hardware, furniture, and equipment.</li> <li>Develop and manage vendor relationships to ensure cost effective purchasing with quality assurance.</li> <li>Oversee asset lifecycle management: purchasing, deployment, tracking, and retirement/disposal.</li> <li>Maintain accurate inventory records of IT and non IT office assets.</li> <li>Establish procurement policies and approval workflows in line with governance and finance.</li> </ul> </li> <li>Office Supplies & Vendor Management <ul> <li>Manage inventory and timely procurement of office consumables (supplies, stationery, refreshments).</li> <li>Negotiate and manage contracts with vendors and service providers (cleaning, security, utilities, maintenance).</li> <li>Implement cost effective purchasing strategies while maintaining quality.</li> </ul> </li> <li>Administration & Employee Experience <ul> <li>Develop and enforce facilities and procurement policies, processes, and standards across countries.</li> <li>Manage relationships with landlords, building management, and external contractors.</li> <li>Ensure the office environment supports productivity and well being.</li> <li>Coordinate with HR on office services for onboarding, events, and employee engagement.</li> </ul> </li> <li>Governance & Reporting <ul> <li>Maintain facilities and procurement budget, tracking spend across offices and categories.</li> <li>Develop dashboards and reports on facility and asset KPIs (utilization, costs, incident response, inventory health).</li> <li>Support compliance with local labor, health & safety, and regulatory requirements in each market.</li> </ul> </li> </ul> Qualifications <ul> <li>Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field.</li> <li>4+ years of experience in facilities, office, or property management (experience in Saudi Arabia preferred).</li> <li>Strong knowledge of building systems, maintenance best practices, and workplace safety standards.</li> <li>Proven ability to manage vendors, negotiate contracts, and control budgets.</li> <li>Excellent organizational, problem solving, and communication skills.</li> <li>Proficiency with MS Office Suite and familiarity with facility management software/tools.</li> <li>Ability to work independently and manage multiple priorities in a fast paced environment.</li> <li>Fluent in English and Arabic.</li> </ul>

Facilities & Procurement Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you are looking for , webook. com is Saudi's event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. We are seeking a highly skilled and experienced Software Quality Assurance (QA) Manager to join our team. As the QA Manager, you will be responsible for overseeing and managing the quality assurance process for our software development projects. Your primary goal will be to ensure that our software meets the highest quality standards and fulfills all functional and non-functional requirements. You will lead a team of QA engineers, collaborate with cross-functional stakeholders, and implement best practices to drive continuous improvement in our software development lifecycle. Key Responsibilities: <ul><li>Develop and implement the overall QA strategy, policies, and procedures to ensure the delivery of high-quality software products.</li><li>Lead and manage a team of QA engineers, providing guidance, mentoring, and support to ensure efficient and effective QA practices.</li><li>Collaborate with cross-functional teams, including development, product management, and operations, to establish quality benchmarks, requirements, and performance goals.</li><li>Define and execute test plans, test cases, and test scripts to validate software functionality, performance, usability, and security.</li><li>Oversee the creation and maintenance of test environments, test data, and test automation frameworks to streamline the testing process.</li><li>Conduct risk assessments and implement risk mitigation strategies to ensure product reliability and stability.</li><li>Monitor QA schedule, analyze QA metrics and key performance indicators (KPIs) to identify trends, patterns, and areas for improvement.</li><li>Drive continuous improvement initiatives to enhance QA processes, tools, and methodologies, ensuring optimal efficiency and effectiveness.</li><li>Coordinate with project stakeholders to prioritize and manage testing efforts based on project timelines and resource allocation.</li><li>Stay up-to-date with industry trends, best practices, and emerging technologies in QA and software testing, sharing knowledge and insights with the team.</li></ul> Qualifications: <ul><li>Proven experience in a QA management or leadership role, with a track record of successfully delivering high-quality software products.</li><li>Strong knowledge of QA methodologies, tools, and best practices, including test planning, test case development, and test execution.</li><li>Experience in managing and leading a team of QA engineers, with excellent leadership, mentoring, and coaching skills.</li><li>Solid understanding of software development life cycle (SDLC) and agile methodologies, such as Scrum or Kanban.</li><li>Proficiency in test automation frameworks and tools, such as Selenium, Appium, or JUnit, to drive efficient and reliable test automation.</li><li>Familiarity with continuous integration and continuous delivery (CI/CD) practices and tools, such as Jenkins, GitLab, or CircleCI.</li><li>Strong analytical and problem solving skills, with the ability to identify and troubleshoot complex software issues.</li><li>Excellent communication and collaboration skills to work effectively with cross functional teams and stakeholders.</li><li>Detail oriented mindset with a focus on delivering high quality products and ensuring adherence to quality standards.</li><li>Experience with defect tracking and management tools, such as JIRA.</li><li>Required Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).</li><li>Proven professional experience in software quality assurance, with a strong background in manual and automated testing.</li><li>Experience in testing web applications, mobile applications, and backend systems.</li><li>Familiarity with programming languages commonly used in software development, such as Java, Python, or JavaScript.</li><li>Certification in software testing or quality assurance, such as ISTQB certification, is a plus.</li><li>Experience with performance testing, security testing, or accessibility testing is desirable.</li><li>Knowledge of software development tools and technologies, such as version control systems (e.g., Git) and issue tracking systems.</li><li>Strong understanding of software quality metrics and the ability to analyze and interpret data to drive quality improvements.</li></ul>

Quality Assurance Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for, Saudi's event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. Key Responsibilities <ul> <li>Manage the complete sales process from initial identification of a prospect, through scoping requirements to successful contract negotiation and close.</li> <li>Prepare sales pitches & proposals to present at the Director level.</li> <li>Identify and pursue new business opportunities, including new markets, products, services, or partnerships.</li> <li>Design and implement sales strategies that ensure we meet our revenue objectives.</li> <li>Prospect new opportunities through networking, cold calling, and other lead generation techniques.</li> <li>Use insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business.</li> <li>Analyze market trends, competitor strategies, and industry shifts to identify opportunities for growth.</li> <li>Research prospective organizations to identify the right customer stakeholders to sell to.</li> <li>Independently and collaboratively strategise for solving deal level challenges.</li> <li>Work closely with internal implementation and development teams to develop an implementation approach and quote, and assure smooth delivery and customer satisfaction.</li> <li>Oversee the business development budget and provide accurate forecasting for revenue and profit margins.</li> <li>Represent the company at industry events, conferences, and networking opportunities to enhance visibility and build relationships.</li> <li>Report account activity, opportunity status and other details.</li> </ul> Other Sales and Marketing Related Activities / Qualifications <ul> <li>8-10+ years of experience in business development, sales, or a related role, with at least 3 years in a leadership position.</li> <li>A passion for innovative technologies and an understanding of design processes.</li> <li>Excellent verbal and written communication skills in Arabic and English.</li> <li>Ability to systematically solve problems and hypothesise possible customer pain points and implicit needs.</li> <li>Independent and self directed, and takes initiative with minimal direction or supervision.</li> <li>Strong analytical skills and attention to detail.</li> <li>Proficiency in CRM and business development tools.</li> <li>Demonstrated ability to lead and manage multiple opportunities at the same time.</li> <li>Ability to travel.</li> </ul> Key Performance Indicators (KPIs) <ul> <li>Revenue growth from new and existing clients.</li> <li>Number of new business opportunities identified and pursued.</li> <li>Success rate of proposals and pitches.</li> <li>Expansion of client base and partnerships.</li> <li>Team performance and development.</li> </ul>

Director Of Business Development

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people&rsquo;s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you&rsquo;re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi&rsquo;s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.
Key Responsibilities:<ul><li><ul><li><ul>
<li>
Manage CI/CD pipelines for Node.js and React-based applications. Solid understanding of Github and Bitbucket pipelines and development staging, production, and dev setups, including databases, development environments</li>
<li>Automate deployments to GCP (Netlify or High available hosted app platforms)</li>
<li>Monitor system health and security, respond to alerts and incidents. Solid experience with New Relic, Datadog and APM setting up APM cadence, APM alerts, and rules and policies for support and disaster management</li>
<li>Containerize applications using Docker and orchestrate using Kubernetes (optional)</li>
<li>Implement and maintain infrastructure as code (Terraform, CloudFormation)</li>
<li>Ability to learn fast, understand the world of LLM, complex CI/CD setups in the future, such as AI machine learning and AI coding</li>
<li>Excellent experience of cloud-based vpc and networking</li>
<li>Excellent experience working on Kubernetes clusters (GKE/AKS)</li>
</ul></li></ul></li></ul>
Requirements<ul><li><ul><li><ul>
<li>
6+ years of DevOps experience across cloud platforms. Engineering background in PHP or a good programming background would be beneficial and solid JavaScript or Python - must have a good programming background</li>
<li>Proficiency with GCP and AWS (must have experience in both). Must be solid in CDNs, CloudFlare, configuration of complex caching in Redis and more. GCP certified would be very, very advantageous as Saudi prefer to work with GCP</li>
<li>Understanding of database setup, high scaling, high traffic sites in CloudFlare and without - complex setups of database optimisation, DFD, migration</li>
<li>VPC and networking within load balancing, orchestration</li>
<li>Experience with Vercel for front-end deployment workflows</li>
<li>Solid understanding of CI/CD pipelines and automation scripting. Solid at quickly setting up servers in Node.js, whitelisting IPs and providing Docker and secure environments for developers, production and testers</li>
<li>Familiarity with Node.js environments, Linux, and monitoring tools</li></ul></li></ul></li></ul></div>

Senior Devops Engineer

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Role Overview:
The Internal Communications Specialist is responsible for creating and maintaining clear, consistent, and engaging communication between leadership and employees across the organization. This role ensures that everyone, from new joiners to senior management, stays informed, aligned, and motivated. 
They will lead internal communication initiatives, manage engagement campaigns, and organize company-wide events that strengthen culture, transparency, and belonging.
Key Responsibilities
1. Internal Communications Strategy<ul>
<li>
Coordinate and execute the internal communications strategy that aligns with the company&rsquo;s mission, brand tone of voice, values, and HR objectives.</li>
<li>Maintain a clear, unified voice for all internal messages, ensuring alignment with leadership tone and organizational culture.</li>
<li>Create an internal communication calendar covering announcements, campaigns, milestones, and key cultural moments.</li>
</ul>
2. Company-wide Communications<ul>
<li>
Draft, edit, and distribute all internal messages including announcements, newsletters, leadership updates, and HR policies.</li>
<li>Manage internal communication channels (e.g., intranet, email newsletters, Slack, Teams, internal screens, or Workplace).</li>
<li>Ensure employees understand company initiatives, benefits, policy updates, and organizational changes through clear, friendly, and consistent communication.</li>
</ul>
3. Employee Engagement &amp; Culture<ul>
<li>
Plan and execute engagement campaigns and activities such as employee challenges, appreciation programs, cultural celebrations, and recognition days.</li>
<li>Partner with HR Business Partners to promote well-being, inclusion, and recognition across all departments.</li>
<li>Track participation, feedback, and engagement levels to refine future initiatives.</li>
</ul>
4. Leadership Messaging<ul>
<li>
Support executives and senior management in preparing internal speeches, emails, and presentations for company-wide communication.</li>
<li>Manage leadership updates such as &ldquo;From the CEO&rsquo;s Desk&rdquo; or &ldquo;Weekly Wrap-Ups&rdquo; ensuring tone and content reflect transparency and empathy.</li>
</ul>
5. Events &amp; Townhalls<ul>
<li>
Lead the organization and coordination of quarterly townhalls, All-Hands meetings, All-minds meetings, and internal events.</li>
<li>Collaborate cross-functionally with IT, Facilities, and Operations to ensure flawless execution of internal events.</li>
<li>Develop creative post-event summaries and internal spotlights to highlight achievements and foster pride.</li>
</ul>
6. Feedback &amp; Continuous Improvement<ul>
<li>
Conduct employee pulse surveys, polls, and engagement feedback forms to measure sentiment and communication effectiveness.</li>
<li>Analyze results and present actionable insights to HR leadership.</li>
<li>Continuously refine internal communication tools and practices to enhance reach, inclusivity, and participation.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Communications, Human Resources, Journalism, Marketing, or related field.</li>
<li>3&ndash;5 years of experience in Internal Communications, Employee Engagement, or HR Communications.</li>
<li>Exceptional writing and editing skills in English (Arabic proficiency is a strong plus).</li>
<li>Experience using internal communication and survey tools (e.g., Workplace, Slack, Teams, SurveyMonkey, Notion, etc.).</li>
<li>Skilled in presentation tools such as PowerPoint or Canva.</li>
<li>Strong organizational and project management skills with attention to detail.</li></ul></div>

Internal Communications Specialist

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Job Overview
The Director of Experience will lead the design, delivery, and continuous improvement of customer and user experiences across all webook.com touchpoints. This role blends strategy, design thinking, and operational excellence to ensure seamless, engaging, and consistent experiences for both B2B and B2C audiences.
You will collaborate closely with all relevant departments to translate user insights into impactful experience improvements that drive satisfaction, loyalty, and business growth.
Key Responsibilities:
Experience Strategy &amp; Execution<ul>
<li>
Translate the company&rsquo;s customer experience vision into actionable plans and measurable outcomes.</li>
<li>Lead initiatives to enhance end-to-end customer and user journeys across digital and service channels.</li>
<li>Stay ahead of experience trends, best practices, and emerging technologies to guide innovation.</li>
<li>Develop and manage the experience roadmap and related budgets.</li>
</ul>
Team Leadership &amp; Development<ul>
<li>
Collaborate with multidisciplinary team of UX designers, researchers, and journey specialists.</li>
<li>Manage The customer support leads to enhance service standards and ensure alignment with experience goals.</li>
<li>Foster a culture of empathy, collaboration, and innovation within the experience function.</li>
</ul>
Experience Design &amp; Research<ul>
<li>
Lead customer journey mapping, persona development, and service blueprinting activities.</li>
<li>Oversee research programs to uncover user needs, pain points, and opportunities for improvement.</li>
<li>Define and monitor experience KPIs and customer satisfaction metrics (CSAT, NPS, CES).</li>
</ul>
Customer Support &amp; Operations<ul>
<li>
Manage the Support team to enhance self-service capabilities and streamline customer interactions.</li>
<li>Support implementation of new tools and automation to improve efficiency and response times.</li>
<li>Ensure consistent communication standards and escalation processes are in place.</li>
</ul>
Technology &amp; Experience Tools<ul>
<li>
Partner with IT and Product teams to implement and optimize CX and UX tools (CRM, chatbots, analytics, feedback systems).</li>
<li>Support the integration of AI-driven customer support tools, personalization, automation, and sentiment analysis tools.</li>
<li>Champion data-informed decision-making by leveraging experience analytics and insights.</li>
</ul>
Cross-functional Collaboration<ul>
<li>
Work closely with Product, Marketing, and Operations to ensure experience strategy aligns with business priorities.</li>
<li>Translate customer insights into actionable recommendations that influence product and service design.</li>
<li>Establish feedback loops across departments to ensure continuous improvement.</li>
</ul>
Requirements<ul>
<li>
8+ years of experience in customer or user experience, service design, or related field.</li>
<li>3&ndash;5 years of leadership experience managing cross-functional or design-focused teams.</li>
<li>Proven record of improving customer experience within digital platforms (SaaS, e-commerce, or tech-driven organizations).</li>
<li>Strong understanding of UX, journey mapping, and design thinking methodologies.</li>
<li>Experience implementing experience measurement frameworks (NPS, CSAT, CES, VOC).</li>
<li>Solid grasp of omnichannel experience management and digital experience technologies.</li>
<li>Excellent stakeholder management, communication, and presentation skills.</li>
<li>Bachelor&rsquo;s degree required; Master&rsquo;s in a related field preferred.</li>
<li>Familiarity with agile delivery environments.</li>
<li>Experience working in fast-paced, high-growth environments is a plus.</li></ul></div>

Director of Experience

Join Supertech Group and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.