Qureos Mentor

Supportstraw Technologies Private Limited

Location: Ghatkopar West, Mumbai Work Days: Monday - Saturday (6 days a week) Shift Timings: 10:00 am - 7:00 pm IST Salary Range: From Rs. 20,000 to Rs. 22,000 per monthCompany Overview: Datastraw is committed to delivering exceptional backend support to our clients, ensuring seamless operations across various channels. Our mission is to leverage technology to enhance the efficiency and effectiveness of our services.Job Description: We are seeking a proactive Trainer &amp; Quality Assurance Analyst to join our team and help us maintain high standards of performance and customer satisfaction.Responsibilities: &#9679; Conduct onboarding training for new hires across support and voice processes. &#9679; Develop and update training materials, SOPs, and knowledge bases. &#9679; Maintain training records and track the progress of new hires. &#9679; Identify training needs based on performance trends and quality assessments, implementing corrective actions where necessary. &#9679; Organise refresher training sessions based on process updates or performance gaps. &#9679; Monitor agent performance across voice and non-voice channels to meet KPIs. &#9679; Ensure prompt, professional communication across calls, chats, and emails. &#9679; Use AI tools to streamline workflows and improve efficiency. &#9679; Conduct audits and provide feedback to ensure compliance with company standards. &#9679; Collaborate with stakeholders to identify improvement areas and training needs. &#9679; Generate performance reports with actionable insights and recommendations. &#9679; Manage quality assurance processes to uphold excellence. &#9679; Utilize Google Workspace for documentation and reporting. &#9679; Stay updated on industry trends and AI advancements to enhance practices.Requirements: &#9679; Proven experience as a Trainer/ Quality Analyst/ SME or in a similar role for a year and above. &#9679; Excellent communication skills, both verbal and written. &#9679; Proactive attitude with a strong ability to take ownership and accountability. &#9679; Good understanding of technology and ability to implement tech solutions into processes. &#9679; Familiarity with AI tools and their application in quality assurance is a plus. &#9679; Strong analytical skills and attention to detail. &#9679; Ability to work collaboratively in a team environment.What We Offer: &#9679; Opportunity to work with a diverse range of clients across industries, including exposure to the rapidly growing D2C (Direct-to-Consumer) businesses. &#9679; Collaborate closely with management, gaining insights into strategic decision-making and day to day business operations. &#9679; Opportunity to work with cutting-edge technology and AI tools. &#9679; A collaborative and dynamic work environment. &#9679; Professional growth and development opportunities.Note: The job description is a general outline and subject to change based on company requirements.Job Types: Full-time, PermanentPay: &#8377;240,000.00 - &#8377;264,000.00 per yearBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you currently based in Mumbai or comfortable working in a hybrid setup from Ghatkopar West, Mumbai?</li><li>Which tools or platforms have you used for performance monitoring or quality audits?</li><li>Tell us about a time you used data or performance reports to suggest process improvements or training interventions.</li><li>What&rsquo;s one quality metric you always track while reviewing an agent&rsquo;s performance?</li></ul>Experience:<ul><li>Quality assurance: 1 year (Preferred)</li><li>Customer support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Trainer & Quality Assurance Analyst

Location: Ghatkopar West, Mumbai Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: &#8377;16,000 - &#8377;20,000 in-handAbout Datastraw Technologies: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.About the Opportunity: We are looking for proactive and empathetic individuals to join our growing Customer Support Team. This role is ideal for candidates who enjoy problem-solving, communication, and building strong relationships with customers. You&rsquo;ll be managing interactions across multiple channels and ensuring every customer receives a smooth and positive experience.Key Responsibilities:<ul><li>Handle customer queries through WhatsApp, Instagram, Facebook, and other social media channels.</li><li>Respond to comments, chats, and direct messages in a timely and professional manner.</li><li>Manage inbound and outbound calls as required for order confirmations or escalations.</li><li>Log all customer interactions accurately in the CRM system.</li><li>Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions.</li><li>Manage 100+ daily customer interactions across multiple platforms with efficiency and accuracy.</li></ul>Eligibility Criteria:<ul><li>Candidates with at least 3 months of customer service experience are welcome.</li><li>Strong communication skills in English and Hindi (both written and verbal).</li><li>Ability to stay calm under pressure and handle diverse customer emotions with empathy.</li><li>Good computer literacy and ability to work with CRM tools.</li><li>Must have a personal laptop and stable internet connection for hybrid work setup.</li><li>Should be punctual, responsible, and a strong team player.</li></ul>What We Offer:<ul><li>Paid training to help you understand tools, communication protocols, and CRM software.</li><li>Hands-on experience with multichannel customer support in a fast-paced environment.</li><li>A hybrid work model - work 3 days from office and 3 days remotely.</li><li>Career growth opportunities based on performance and learning.</li></ul>Why Join Us:<ul><li>Opportunity to interact with customers from fast-growing D2C brands.</li><li>Develop communication, problem-solving, and multitasking skills.</li><li>Work in a structured yet friendly environment that values your growth.</li><li>Be part of a team that celebrates success and supports each other.</li></ul>Interview Process: Shortlisted candidates will receive a call for screening, followed by virtual or in-person interview rounds.Job Types: Full-time, PermanentPay: &#8377;16,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai?</li><li>Are you comfortable handling both chats and calls (inbound &amp; outbound)?</li><li>Describe a time when you had to handle a difficult or upset customer. How did you resolve the issue?</li><li>If a customer&rsquo;s order is delayed and the logistics team isn&rsquo;t responding quickly, how would you handle the situation?</li></ul>Experience:<ul><li>Customer support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Customer Support Associate (Hybrid)

Location: Ghatkopar West, Mumbai (Hybrid) Shift Timings: 10 AM - 7 PM IST Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off) Salary: &#8377;16,000 - &#8377;20,000 in-hand + Incentives up to &#8377;2,000About the company: Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.Role Overview: We are hiring Customer Support Executives for a chat-based process. You will manage customer interactions on platforms such as Facebook, Instagram, WhatsApp, and social media comments, providing accurate information, resolving queries, and maintaining high-quality written communication. The role requires excellent grammar, typing skills, and professional writing style.Key Responsibilities:<ul><li>Respond promptly and professionally to customer queries via chat and social media comments.</li><li>Assist customers with order-related queries, discounts, and general guidance.</li><li>Handle follow-ups, feedback collection, and resolution of complaints through chat.</li><li>Maintain an empathetic, friendly, and professional tone while managing multiple conversations simultaneously.</li><li>Coordinate efficiently with internal teams, logistics partners, and clients to resolve issues.</li><li>Document all interactions accurately in the CRM and keep relevant stakeholders updated.</li><li>Achieve daily quality and response targets while ensuring customer satisfaction.</li></ul>Requirements:<ul><li>Minimum 6 months of experience in chat support, customer support, or BPO processes.</li><li>Strong written communication skills in Hindi and English; grammar, spelling, and typing accuracy are essential.</li><li>Ability to manage multiple chats simultaneously with a professional and empathetic approach.</li><li>Comfortable coordinating with cross-functional teams and clients.</li><li>Tech-savvy with basic knowledge of chat tools, social media platforms, and CRM systems.</li><li>Must have a laptop/desktop with webcam and reliable internet for WFH days.</li><li>Willingness to work hybrid shifts, including rotational weekends and public holidays.</li></ul>Perks &amp; Benefits:<ul><li>Performance-based incentives.</li><li>Exposure to working with fast-growing D2C brands.</li><li>Opportunity to enhance skills in customer engagement, written communication, and team coordination.</li></ul>Job Types: Full-time, PermanentPay: &#8377;16,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai?</li><li>Do you have a personal laptop/desktop with webcam and a stable internet connection?</li><li>How would you handle a customer who is upset about a delayed order?</li><li>Why do you want to work in a chat-based customer support role?</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>chat support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In person

Customer Care Associate (Hybrid)

Join Supportstraw Technologies Private Limited and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Supportstraw Technologies Private Limited

ABOUT_COMPANY

Trainer & Quality Assurance Analyst

Customer Support Associate (Hybrid)

Customer Care Associate (Hybrid)