Qureos Mentor

SURVEILLANCE SECURITY SERVICES

About the Role: We are seeking a dynamic and detail-oriented Digital &amp; E-Commerce Executive to join our team. The ideal candidate will be responsible for driving the hotel&rsquo;s online presence, optimizing direct booking performance, and ensuring seamless digital integration across platforms. This role requires a strong understanding of hospitality e-commerce, CRM management, and digital marketing strategies that align with revenue objectives.Key Responsibilities:<ul><li>Manage and configure the hotel&rsquo;s CRM system, ensuring automation, segmentation, and guest journey flows are optimized.</li><li>Oversee hotel website creation, configuration, and content management to maintain accuracy, brand compliance, and SEO optimization.</li><li>Manage the hotel booking engine setup, updates, and integration with PMS/CRS/Channel Manager.</li><li>Ensure smooth integration between digital platforms and revenue systems, working closely with the Revenue team.</li><li>Maintain OTA and third-party extranet content, ensuring parity and consistency across all distribution channels.</li><li>Monitor and analyze website analytics, digital campaigns, and booking performance to drive conversion and ROI.</li><li>Collaborate with Marketing to execute email marketing (EDM) strategies, upselling campaigns, and loyalty initiatives.</li><li>Support the implementation of digital marketing campaigns including SEO, SEM, paid ads, and meta-search integrations.</li><li>Ensure all content and campaigns comply with data protection and privacy regulations (GDPR, CAN-SPAM, etc.).</li><li>Conduct regular competitor benchmarking and provide recommendations to enhance digital presence and revenue performance.</li></ul>Skills &amp; Qualifications:<ul><li>Proven experience in hotel digital marketing or e-commerce (hospitality industry background preferred).</li><li>Strong knowledge of CRM platforms, booking engines, PMS/CRS integrations, and channel managers.</li><li>Proficient in website management systems (CMS) and SEO best practices.</li><li>Familiarity with Google Analytics 4 (GA4), Tag Manager, and digital tracking tools.</li><li>Understanding of OTA extranets, rate parity, and distribution strategies.</li><li>Hands-on experience with email marketing automation tools and campaign reporting.</li><li>Strong analytical skills with the ability to translate data into actionable insights.</li><li>Excellent communication and project management skills, able to coordinate cross-functional teams.</li><li>Creative mindset with attention to detail and ability to work in a fast-paced environment.</li></ul>Job Type: Full-time

Digital & E-Commerce Agent

Join SURVEILLANCE SECURITY SERVICES and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SURVEILLANCE SECURITY SERVICES

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Digital & E-Commerce Agent