Qureos Mentor

Surveying Corp

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 The Customer Care Specialist will support the team in managing client accounts, coordinating proposals, and ensuring smooth execution of property management operations, with a focus on legal sector clients. This role requires excellent communication, strong organizational skills, and knowledge of compliance to maintain client relationships and ensure regulatory adherence.
 
 
 
 
 
 
 Candidate Must Have:
 
 
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 Excellent written and verbal communication skills in English
 
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 At least 1 year of relevant experience in coordination &amp; client servicing (Investment Companies experienced preferred)
 
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 Strong organizational and multitasking abilities.
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 Basic knowledge of compliance requirements (KYC, AML, contracts)
 
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 Key Responsibilities:
 
 
 
 
 Support &amp; Coordination-Property management
 
 
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 Handle leaseholder and tenant enquiries (calls, emails, letters) promptly and professionally
 
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 Resolve customer issues and complaints effectively while maintaining a positive and empathetic approach.
 
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 Maintain detailed records of customer interactions and feedback.
 
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 Escalate complex issues to relevant departments when necessary.
 
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 Log and resolve enquiries, liaising with the maintenance and accounts department.
 
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 Support preparation of budgets, reports, and maintenance packs.
 
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 Coordinate with clients/leaseholders and issue required notices.
 
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 Maintain accurate records of correspondence, contracts, and compliance documents.
 
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 Prepare Quarterly reports for submission to clients.&nbsp;
 
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 Achieve performance targets, including response times, resolution rates, and customer satisfaction.
 
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 Provide general office/admin support for the management team.
 
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 Legal Compliance
 
 
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 Ensure all activities comply with , financial, and legal regulations.
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 Work closely with legal and compliance teams to review contracts and documents.
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 Support KYC/AML processes for onboarding new clients.
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 Relationship Management
 
 
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 Build and maintain strong client relationships, understanding their needs.
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 Resolve client queries efficiently and escalate complex matters as required.
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 Support account managers in client retention and upselling efforts.
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 Reporting &amp; Administration
 
 
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 Keep accurate records of agreements, invoices, and compliance documents.
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 Prepare regular sales performance reports for management.
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 Assist in preparing bids and tenders for banking or legal sector projects.
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 Qualifications:
 
 
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 Education:
 
 BA, O Levels, or BBA.
 
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 Experience: Minimum 1 year in sales coordination, client servicing, or business support
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 Skills: Proficient in MS Office Suite, CRM systems, and document management tools.
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 Skills and Competences:
 
 
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 Industry knowledge of property management and legal processes.
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 Strong organizational and administrative abilities.
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 High attention to detail, especially in compliance and documentation.
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 Client-focused approach with strong relationship-building skills.
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 Analytical mindset for reviewing contracts and data.
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 Collaborative and team-oriented.
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</div>

Customer Service Specialist - Property management

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Surveying Corp

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Customer Service Specialist - Property management