Qureos Mentor

Swank Motion Pictures

<div>Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more!
The Digital Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities:<ul>
<li>
Manage daily K12 Streaming customer support communications</li>
<li>Review, respond and triage streaming support inquiries</li>
<li>Provide clear, timely, and accurate resolutions to technical and account-related issues</li>
<li>Support new customer onboarding via streaming platform setup, content booking, renewal updates, and training information</li>
<li>Deploy scheduled onboarding touchpoints for accounts including check-ins and surveys</li>
<li>Maintain weekly data reports to track account health and identify at-risk accounts</li>
<li>Review and analyze metrics</li>
<li>Provide insights to support proactive engagement and retention strategies</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree required
</li><li>Experience in customer service or digital support</li>
<li>Strong technical troubleshooting and problem-solving abilities</li>
<li>Proficiency with CRM systems and digital platforms</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to manage multiple priorities and meet deadlines</li>
</ul>
Benefits<ul>
<li>
Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products</li>
<li>401(k) plan with employer match</li>
<li>Competitive paid time off: vacation, personal time, holidays, and winter break</li>
<li>Company sponsored volunteer &amp; community outreach opportunities</li>
<li>Organizational growth potential through our company sponsored online learning platform</li>
<li>Hybrid work environment</li></ul> 
EOE, including IWD and Veterans</div>

Digital Support Specialist

Join Swank Motion Pictures and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swank Motion Pictures

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Digital Support Specialist