Urwah Admin

Sweater

<div>As our operations continue to expand across regions, we are seeking a proactive and detail-oriented Field Monitor (Quality Control) to play a vital on-ground role in ensuring service excellence and operational compliance.
This position is essential in strengthening field supervision, enhancing biker performance, reducing customer complaints, and ensuring adherence to operational standards. The Field Monitor will conduct direct site visits, evaluate real-time performance, document findings, and collaborate closely with internal teams to drive continuous improvement in service quality and customer experience.
Key Responsibilities1. Field Monitoring &amp; Compliance<ul><li>
Conduct daily field visits to monitor bikers&rsquo; adherence to approved quality standards.
</li><li>Ensure compliance with operational policies, procedures, and regulations.
</li><li>Identify, document, and report violations and operational observations using approved templates.
</li><li>Conduct customer visits when required to evaluate service quality.
</li></ul>2. Performance Evaluation &amp; Quality Improvement<ul><li>
Assess biker performance based on defined KPIs and quality standards.
</li><li>Analyze evaluation outcomes to identify strengths and improvement areas.
</li><li>Provide actionable recommendations to enhance performance and reduce operational errors.
</li><li>Propose practical solutions for issues identified during field inspections.
</li></ul>3. Reporting &amp; Documentation<ul><li>
Prepare detailed periodic reports on field visits and performance evaluations.
</li><li>Submit structured reports including findings and recommendations to management and relevant departments.
</li><li>Maintain and update records within approved systems in line with company policies.
</li></ul>4. Follow-Up &amp; Implementation<ul><li>
Follow up on corrective actions in coordination with concerned departments.
</li><li>Verify implementation of recommendations and ensure measurable performance improvement.
</li><li>Contribute to enhancing operational procedures based on field observations.
</li></ul>5. Coordination &amp; Collaboration<ul><li>
Coordinate with Operations, Quality, and Support teams to address daily challenges.
</li><li>Collect necessary data and documentation from relevant departments.
</li><li>Promote a culture of quality, compliance, and accountability within field teams.</li></ul> 

Requirements 
<ul><li>
Ability to conduct on-ground inspections and apply approved quality standards accurately.
</li><li>Willingness and ability to relocate temporarily to Riyadh for a two-week training program prior to full deployment.</li></ul></div>

Field Monitor - Quality Control (On-Ground Operations)

<div>The Operations Quality Coordinator plays a pivotal role in ensuring the quality and efficiency of operational processes across the organization. This role is responsible for monitoring the implementation of approved policies and procedures, assessing compliance with quality standards, and coordinating cross-functional efforts to enhance operational performance.
The position focuses on analyzing performance indicators, documenting operational procedures, supporting continuous improvement initiatives, and addressing non-conformities to ensure operational sustainability and improved service outcomes.
Key ResponsibilitiesStrategic Planning &amp; Management<ul><li>
Develop operational plans and departmental strategies aligned with company objectives.
</li><li>Set work priorities and define performance indicators to measure progress and achievement.
</li><li>Develop and enhance operational policies and procedures to ensure sustainable quality standards.
</li></ul>Oversight &amp; Governance<ul><li>
Supervise team leaders and monitor their performance to ensure smooth daily operations.
</li><li>Ensure service quality and compliance with established standards.
</li><li>Review performance reports and recommend necessary improvements.
</li></ul>Team &amp; Resource Management<ul><li>
Lead, motivate, and develop team leaders and specialists.
</li><li>Allocate resources effectively to achieve operational goals.
</li><li>Address departmental challenges and provide root-cause solutions.
</li></ul>Process Development &amp; Continuous Improvement<ul><li>
Analyze operational data to identify improvement opportunities.
</li><li>Implement modern tools and technologies to enhance efficiency and streamline processes.
</li><li>Lead customer experience improvement initiatives and monitor satisfaction metrics.
</li><li>Identify and manage non-conformities and corrective actions.
</li></ul>Communication &amp; Coordination<ul><li>
Coordinate with other departments to ensure operational alignment and integration.
</li><li>Represent the department before senior management and relevant external stakeholders.
</li><li>Prepare and present periodic performance reports highlighting achievements, challenges, and improvement plans.
</li></ul>Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Quality Management, Operations Management, or a related field.
</li><li>Proven experience in operations quality, process improvement, or a similar role.
</li><li>Strong knowledge of quality standards, internal audit processes, and compliance frameworks.</li></ul> 

Requirements 
<ul><li>
Strong communication skills with the ability to collaborate effectively across multidisciplinary teams.
</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms.
</li><li>Professional-level English proficiency (written and spoken).
</li><li>Ability to adapt to evolving work environments and effectively utilize digital tools.
</li><li>Strong understanding of quality auditing tools and procedures.
</li><li>Experience in designing and implementing quality KPIs and measuring customer satisfaction metrics.
</li><li>Analytical mindset with strong problem-solving capabilities.</li></ul></div>

Operations Quality Coordinator

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Field Monitor - Quality Control (On-Ground Operations)

Operations Quality Coordinator