Qureos Mentor

Sweetser

<div>Join our Certified Community Behavioral Health Clinic team, as an Access Coordinator in our Sanford location!<br>
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The Access Coordinator is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. Our ideal candidate will be knowledgeable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.<br>
<div><b>ESSENTIAL FUNCTIONS:
</b><br>
&bull; Receive and process all incoming calls using a multiline phone.
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<ul><li>Collect and input into Electronic Health Record all required registration, demographic and insurance information.</li><li>Answers phone calls quickly and professionally, assists callers and transfers if necessary.</li><li>Assist clients with scheduling and rescheduling appointments on the phone and in person.</li><li>Check clients in for appointments, verify client information, and make necessary updates.
</li><li>Gather information from clients, which may include scanning documents.</li><li>Process clients paperwork including release of information and collection of copays as appropriate.
</li><li>Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
</li><li>Perform all other duties as assigned</li></ul></div>
<div><b>
EDUCATION:
</b><br>
<ul><li>High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.
</li></ul></div><div><b>CERTIFICATES, LICENSES, REGISTRATIONS:
</b><br>
<ul><li>Valid state driver's license.
</li></ul></div><div><b>EXPERIENCE &amp; SKILLS:</b>
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<ul><li>Experience in a healthcare setting, working with insurance companies, referral sources.
</li><li>Experience working in a call center environment a plus.
</li><li>Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
</li><li>Strong communication skills.
</li><li>Ability to provide exceptional customer service.
</li><li>Ability to multi-task and to be flexible.
</li><li>Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.</li></ul></div></div>

Access Coordinator (Sanford CCBHC)

Join Sweetser and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sweetser

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Access Coordinator (Sanford CCBHC)