Qureos Mentor

Swissôtel Hotels & Resorts

<div>
 
 Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
 
 
 
 
 All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of &agrave; la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
 
 
 
 
 Join our motivated and vibrant Team and build your career with us.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 
 
 <ol>
 <li>
 Be well groomed to the standards laid down.
 </li>
 <li>
 To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company standard and regulations.
 </li>
 <li>
 To promote a helpful and professional image to the guests and give full cooperation if requiring assistance with the prompt, caring and helpful attitude.
 </li>
 <li>
 To anticipate the needs of the guests whenever possible, to enhance quality service and in turn enhance customer satisfaction.
 </li>
 <li>
 Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests
 </li>
 <li>
 Ensures that all guests are greeted upon the arrival &amp; departure of the hotel
 </li>
 <li>
 Offer consistently professional, friendly, warm and engaging service
 </li>
 <li>
 Coordinate and manage communication between guests and staff
 </li>
 <li>
 Be available for guests at all times as a point of contact
 </li>
 <li>
 Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
 </li>
 <li>
 Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
 </li>
 <li>
 Maintain continuous contact with hotel guest to ensure that any problems or complaints are handled efficiently &amp; courteously.
 </li>
 <li>
 Ensure the cleanliness and neatness of front office area.
 </li>
 <li>
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel operation, occupancy, functions, groups, VIPs.
 </li>
 <li>
 File daily guest relations reports and documents systematically.
 </li>
 <li>
 To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
 </li>
 <li>
 Encourage and participate in Corporate Social Responsibility (CS
 
 
 </li>
 </ol>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 <ul>
 <li>
 
 Diploma and Degree from preferably hospitality or related field.
 
 </li>
 <li>
 
 Minimum 1 year relevant experience.
 
 </li>
 <li>
 
 Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills.
 </li>
 <li>
 Contributes in the team, work punctually and effectively.
 </li>
 <li>
 Ascertains and addresses guest/colleague needs.
 </li>
 <li>
 Motivates individuals and creates and maintains a cohesive team.
 </li>
 <li>
 Focuses on service with an eye for detail and an approachable attitude.
 </li>
 <li>
 Works well under pressure, analyzes and resolves problems, and exercises good judgment.
 </li>
 <li>
 Prioritises and organises work assignments and work effectively.
 </li>
 <li>
 Self-motivates and shows good initiative in a dynamic environment.
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information.
 </li>
 <li>
 Possesses good computer and property management system skills.
 </li>
 <li>
 Embraces and responds to change effectively.
 </li>
 </ul>
</div>

Lobby Ambassador

Join Swissôtel Hotels & Resorts and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swissôtel Hotels & Resorts

About Company

Lobby Ambassador