Qureos Mentor

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div> 
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div> 
Job summary</div><div>
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.</div><div></div><div> 
The expected pay rate is $24.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div> 
Your activities
</div><ul><li>Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint</li><li>
Ensure available resources are used to the optimum level (monitor and control overtime payments)</li><li>
Support and identify training needs and where required train, coach and mentor the team</li><li>
Create and maintain a progressive, open feedback culture by managing the performance of employees</li><li>
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers</li><li>
Strict implementation of Passenger Service budget</li><li>
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience</li><li>
Ensure all safety and security processes and procedures are complied with at all times</li><li>
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities</li><li>
Any other duties that may be required</li></ul><div>
Your profile</div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Leadership and people management skills</li><li>
A proven ability to problem solving and decision making experience</li><li>
Planning and organizing skills</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Commitment to continuous improvement</li><li>
Computer literate (Office Word, Excel, PowerPoint)</li><li>
A good understanding of all regulatory and recommended procedures that relate to the airport environment</li></ul><div>
What we offer</div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

SEA Passenger Service Supervisor - Qatar

<div>
 
 As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
 
 
 
 
 Our mission is simple:
 
 
 
 
 
 &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;
 
 
 
 
 
 We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values: Show You Care, Do the Right Things, and Win as a Team.
 
 
 
 
 We are currently seeking a dedicated and motivated individual to join our team as: Airside Manager - Riyadh Saudi Arabia.
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements. Ensure strong business relations are built with excellent customer service.
 </li>
 <li>
 Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment and facilities. Continual review and adjustment of expenditure to meet fluctuations in demand to deliver savings against budget and forecasts.
 </li>
 <li>
 Ensure the safety of staff, equipment and facilities in accordance with corporate, local and international standards. Promotion of a safety culture within the business unit to continually raise awareness and motivate safe behaviours.
 </li>
 <li>
 Continual review and adjustment of the plan to accommodate change.
 </li>
 <li>
 Ensure staff are trained and equipped with the resources needed to carry out their duties to the requirements of Swissport Jeddah Airport Operations and the customer airlines. Maintain proficiencies through a programme of refresher training and audit
 </li>
 <li>
 Represent Swissport Airside Operations as directed and in line with stakeholders at Jeddah Station in line with consultative committees and with other external bodies. Continuously develop and promote Swissport working relationships.
 </li>
 <li>
 Responsible for the formulation of departmental plans. Proactively recommend strategies for the medium to long term (3 years) with contingencies aligned to the overall Swissport strategy. Communicate at all levels the performance of the business unit using all available channels.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop and implement a long-term strategy for manpower needs and succession planning. Create an environment which is conducive to the growth of a national workforce
 </li>
 <li>
 Drive innovative solutions through team creativity and ensure a collaborative approach with other Swissport business units within Jeddah Airport Operations.
 </li>
 <li>
 Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Planning
 
 </li>
 <li>
 Assist in the preparation of the operating budgets for prior approval by the Station Manager
 </li>
 <li>
 Efficient Resource Planning (manpower, equipment) including vacation scheduling
 </li>
 <li>
 Ensure compliance with Swissport&rsquo;s standard operating procedures (SOPs) and policies
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quality Management
 
 </li>
 <li>
 Ensure service levels are achieved
 </li>
 <li>
 Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs and Immigration
 </li>
 <li>
 Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment
 </li>
 <li>
 Ensure adherence to QHSE policies and procedures.
 </li>
 <li>
 Encourage early reporting of occurrences.
 </li>
 <li>
 Act as a role model by demonstrating safe work behaviours.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Controlling &amp; Reporting
 
 </li>
 <li>
 Monitor and control performance KPIs such as baggage delivery/handling, on time arrivals/departures, etc. and ensure they are within established targets
 </li>
 <li>
 Ensure records of all transactions relating to the operation are maintained
 </li>
 <li>
 Ensure administrative and control policies and procedures are maintained
 </li>
 <li>
 Lead manage and ensure employees comply with company rules and procedures and other authority requirements
 </li>
 <li>
 Develop, maintain and own business continuity plans. Responsible for the formulation of departmental plans for short and medium term aligned to the overall organizations strategy.
 </li>
 <li>
 Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
 </li>
 <li>
 Evaluate employees' job performance and conformance to regulations and recommend appropriate actions.
 </li>
 <li>
 Take disciplinary action where needed
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Supporting
 
 </li>
 <li>
 Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
 </li>
 <li>
 Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
 </li>
 <li>
 Solves conflicts/irregularities
 </li>
 <li>
 Assist in recruitment and assessment of staff liaising with HR and Training departments respectively.
 </li>
 <li>
 Participate in meetings internally and externally as may be required
 </li>
 <li>
 Develop, implement and monitor the local emergency plan
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications and Competencies
 
 
 
 
 
 
 Senior management experience with an international airline or ground handling agency. Effective inter-personal skills, business finance awareness while demonstrating a passion for service excellence. Displaying focus on achieving set targets and improving results.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's Degree from a recognized university, or relevant industry experience with a major airline or ground handling company.
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 Relevant industry experience preferably with a major airline or ground handling company
 
 <ul>
 <li>
 Collaboration
 </li>
 <li>
 Engaging Others
 </li>
 <li>
 Providing Direction
 </li>
 <li>
 Developing Talent
 </li>
 <li>
 Delivering
 </li>
 <li>
 Business Thinking
 </li>
 <li>
 3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes
 </li>
 <li>
 Extensive &amp; strong Ramp Operations experience is an added advantage
 </li>
 <li>
 Proven ability to work independently and as part of a team
 </li>
 <li>
 Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines
 </li>
 <li>
 Excellent organizational skills with attention to detail.
 </li>
 <li>
 Outstanding communication skills including written, oral, interpersonal and presentation
 </li>
 <li>
 Ability to be &ldquo;on call&rdquo; 24/7 for emergencies
 </li>
 <li>
 The nature of this position demands discretion, good judgment and prompt, accurate decision-making, as well as the management of complex situations
 </li>
 <li>
 Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel
 </li>
 <li>
 Valid driver&rsquo;s license
 </li>
 <li>
 Above average ability to work under pressur
 </li>
 </ul>
 
 
</div>

Airside Manager

<div>
 
 
 About Swissport
 
 
 
 
 
 
 We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
 
 
 
 
 
 In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
 
 
 
 
 
 The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
 
 
 
 
 
 
 "Show You Care"
 
 underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
 
 
 
 
 
 
 &ldquo;Doing the right things&rdquo;
 
 means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
 
 
 
 
 
 
 "Win as a Team"
 
 highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
 
 
 
 
 
 These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 We are looking for a talented and skilled
 
 Global Key Account Manager
 
 to lead the development and execution of the commercial strategy for one or several the company&rsquo;s largest and most important customers.
 
 
 You will focus on the successful implementation and delivery of agreed customer programs and projects globally, by ensuring that the execution of such services fulfil the customer promise at a country and cluster (region) levels, in line with the established plan.
 
 
 Additionally, you will identify, mature and gain new revenue opportunities within your assigned customer(s), define the &ldquo;Win-plan&rdquo; for each proposal, serve as the overall proposal champion and negotiate the required contractual terms and conditions, according to company guidelines and stakeholder approvals; you will manage all contract renewal processes.
 
 
 
 
 
 The ideal candidate should be comfortable developing and maintaining long-term relationships with high-ranking and key staff within the customer&rsquo;s organization and have the ability to translate their business requirements into an actionable service roadmap for Swissport.
 
 
 The goal is to contribute towards sustaining all existing business and accelerating our new business growth to achieve long-term success.
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead the CEMEA regional commercial strategy process for a defined Chinese customer(s) by aligning the customer requirements with Swissport&rsquo;s regional capabilities and service offering
 </li>
 <li>
 Serve as the &ldquo;voice of the customer&rdquo; to bring together the appropriate internal stakeholders to support retaining existing business and to accelerate revenue growth
 </li>
 <li>
 Act as customer (airline) key account central point of contact (PoC) across the region and business lines
 </li>
 <li>
 Organize, prepare and lead client meetings (regular and ad-hoc) and interactions
 </li>
 <li>
 Organize, provide input and prepare meetings of Swissport leadership with the airlines
 </li>
 <li>
 Manage together with the country commercial managers the tender processes for the Chinese carriers and support the contract negotiations.
 </li>
 <li>
 Represent Swissport at conferences and events in the region for the Chinese customers.
 </li>
 <li>
 Support the Marketing and Communication teams with announcements and posts in Chinese in the relevant Chinese platforms.
 </li>
 <li>
 Closely liaise with China cargo office on potential new customers via regular exchange
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Competencies
 
 
 
 
 
 <ul>
 <li>
 University degree, with post-graduate degree a plus.
 </li>
 <li>
 In-depth industry know-how, preferably in aviation (airline, ground handling, cargo or logistics)
 </li>
 <li>
 Min. 7 to 10 years of proven experience as Key Account Manager or Commercial Manager (or in a similar role) in an international and matrix organisation
 </li>
 <li>
 Familiarity with CRM tools (e.g. Salesforce) would be a plus
 </li>
 <li>
 Strong relationship-building capabilities to all internal and external key decision makers and influencers
 </li>
 <li>
 Ability to become a brand ambassador and excels in working in a dynamic, fast paced and evolving commercial environment
 </li>
 <li>
 Highly goal oriented, assertive and a hands-on problem solver
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to manage several accounts simultaneously
 </li>
 <li>
 Strong command of English as the corporate language (written and verbal),
 </li>
 <li>
 
 Mandarin language is required
 
 </li>
 <li>
 Willingness to travel 30%.
 </li>
 </ul>
</div>

Regional Account Manager, Chinese Customers

Join Swissport and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swissport

ABOUT_COMPANY

SEA Passenger Service Supervisor - Qatar

Airside Manager

Regional Account Manager, Chinese Customers