Qureos Mentor

Swissport

Swissport is a leading provider of airport ground services and air cargo handling, trusted globally to keep airports running and airlines flying. With a commitment to operational excellence, Swissport offers a wide range of services including ground handling, cargo services, fueling, and aviation security across more than 300 airports worldwide. The company is dedicated to enhancing the passenger experience and supporting airlines with reliable and efficient operations.

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div><b><br>
Job summary</b></div><div>
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.</div><div></div><div><br>
The expected pay rate is $24.63/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div><b><br>
Your activities
</b></div><ul><li>Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage</li><li>
Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint</li><li>
Ensure available resources are used to the optimum level (monitor and control overtime payments)</li><li>
Support and identify training needs and where required train, coach and mentor the team</li><li>
Create and maintain a progressive, open feedback culture by managing the performance of employees</li><li>
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers</li><li>
Strict implementation of Passenger Service budget</li><li>
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience</li><li>
Ensure all safety and security processes and procedures are complied with at all times</li><li>
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities</li><li>
Any other duties that may be required</li></ul><div><b>
Your profile</b></div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Leadership and people management skills</li><li>
A proven ability to problem solving and decision-making experience</li><li>
Planning and organizing skills</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Commitment to continuous improvement</li><li>
Computer literate (Office Word, Excel, PowerPoint)</li><li>
A good understanding of all regulatory and recommended procedures that relate to the airport environment</li><li>
Additional languages desirable.</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

AUS Bilingual Passenger Service Supervisor

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div><b><br>
Job summary</b></div><div>
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.</div><div></div><div><br>
The expected pay rate is $21.36/hour.</div><div><b><br>
Your activities</b></div><ul><li>
Inspect and verify passenger documentation</li><li>
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations</li><li>
Manage passenger baggage processing including handling and fee calculation if applicable</li><li>
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>
Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>
Make public address announcements as required</li><li>
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies</li><li>
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software</li><li>
Produce all required, work-related documentation</li><li>
Other duties as assigned</li></ul><div><b>
Your profile</b></div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Additional languages desirable</li><li>
Commitment to continuous improvement</li><li>
Self motivated and able to work independently</li><li>
Attentive to detail and numerate</li><li>
Ability to follow processes and procedures and apply flexible approach when required</li><li>
Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>
Willingness to work in inclement weather</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

AUS Bilingual Passenger Service Agent

<div>
 Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;
 <br/>
 <br/>
 We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Cargo Office Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.
 <br/>
 <br/>
 The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.
 <br/>
 <br/>
 The expected pay rate is $21.00 - $23.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
 <br/>
 <br/>
 <strong>
  Your activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise/control staff assignment, reporting and absences
  </li>
  <li>
   Control of staff overtime and compensation management
  </li>
  <li>
   Maintain applicable safety and quality standards
  </li>
  <li>
   Maintain, up-date company&rsquo;s and customer manuals and documentation
  </li>
  <li>
   Keep up to-date with local emergency plan
  </li>
  <li>
   Maintain good relations with customers and airport authorities
  </li>
  <li>
   Report any irregularity and take appropriate action
  </li>
  <li>
   Attend and contribute to internal meetings
  </li>
  <li>
   Comply with company&rsquo;s Standard Operating Procedures (SOP) and policies
  </li>
  <li>
   All other duties as assigned
  </li>
  <li>
   Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED equivalent
  </li>
  <li>
   Good command of the English language both verbal and written
  </li>
  <li>
   Minimum of 2 years leadership experience
  </li>
  <li>
   Ability to deal with conflicts
  </li>
  <li>
   Strong oral and written communication skills
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Customer focus and quality awareness
  </li>
  <li>
   High standards in quality and service level agreements
  </li>
  <li>
   Must be able to work flexible working hours
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Retirement plan
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
   <br/>
   <br/>
  </li>
 </ul>
 At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 <br/>
 <br/>
 Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
 <br/>
 <br/>
 Join Swissport today and be part of a team that connects the world of aviation!
</div>


Cargo Office Supervisor

<div>Overview:<div></div><div><br>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div><br>
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div><br>
</div><div><div><b>Job Summary</b></div><div>
Cargo Office Supervisor is responsible for warehouse and storage facilities, loading and unloading air cargo, ensuring cargo related documentation is prepared timely and accurately, and regulatory requirements are adhered to and executed against appropriately.</div><div>
The Supervisor is responsible for leading a team during a turnaround / in a specific area / on a specific task while ensuring compliance of safety, security and operational performance in line with policies and brand values.</div><div></div><div><br>
The expected pay rate is $21.00 - $23.00/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.</div><div></div><div><b><br>
Your activities
</b></div><ul><li>Supervise/control staff assignment, reporting and absences</li><li>
Control of staff overtime and compensation management</li><li>
Maintain applicable safety and quality standards</li><li>
Maintain, up-date company&rsquo;s and customer manuals and documentation</li><li>
Keep up to-date with local emergency plan</li><li>
Maintain good relations with customers and airport authorities</li><li>
Report any irregularity and take appropriate action</li><li>
Attend and contribute to internal meetings</li><li>
Comply with company&rsquo;s Standard Operating Procedures (SOP) and policies</li><li>
All other duties as assigned</li><li>
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage</li></ul></div><div><div><b>
Your profile</b></div><ul><li>
High school diploma or GED equivalent</li><li>
Good command of the English language both verbal and written</li><li>
Minimum of 2 years leadership experience</li><li>
Ability to deal with conflicts</li><li>
Strong oral and written communication skills</li><li>
Ability to work under pressure</li><li>
Customer focus and quality awareness</li><li>
High standards in quality and service level agreements</li><li>
Must be able to work flexible working hours</li></ul><div><b>
What we offer</b></div><ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Retirement plan</li><li>
Tuition reimbursement</li><li>
Vision insurance</li></ul><div><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div></div><div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div></div><div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div></div></div>

ATL Cargo Office Supervisor

Join Swissport and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swissport

About Company

AUS Bilingual Passenger Service Supervisor

AUS Bilingual Passenger Service Agent

Cargo Office Supervisor

ATL Cargo Office Supervisor