Qureos Mentor

SWITS DIGITAL Private Limited

<div>
 
 Job Title:
 
 OPERATION MANAGER
 
 
 
 Location:
 
 Pan india
 
 
 Experience : 5 - 8 Years
 
 
 
 Position Summary
 
 
 
 The Service Management Manager is responsible for implementing and maintaining a customer-centric Service Management framework to ensure high-quality service delivery and support. The role focuses on strengthening client relationships, ensuring operational excellence, and driving continual improvement throughout the service lifecycle to deliver exceptional customer experiences.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Service Management &amp; Delivery
 </li>
 <li>
 Manage day-to-day service operations, ensuring delivery excellence and compliance with defined SLAs.
 </li>
 <li>
 Lead onsite customer operations, managing Etisalat teams and performance reporting.
 </li>
 <li>
 Monitor and enhance service efficiency, reliability, and customer satisfaction.
 </li>
 <li>
 Ensure service continuity while minimizing risks of disruption or underperformance.
 </li>
 <li>
 Strategy &amp; Planning
 </li>
 <li>
 Develop a clear understanding of customer strategies and align Etisalat&rsquo;s services to support their business goals.
 </li>
 <li>
 Manage the service portfolio, identify growth opportunities, and maintain account success metrics.
 </li>
 <li>
 Conduct regular stakeholder meetings to address ongoing engagement and support needs.
 </li>
 <li>
 Service Level &amp; Supplier Management
 </li>
 <li>
 Define, negotiate, and monitor service level agreements (SLAs) with customers.
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 <li>
 Prepare and present regular service review reports.
 </li>
 <li>
 Oversee third-party supplier performance to ensure compliance with contractual and service obligations.
 </li>
 <li>
 Incident, Problem &amp; Request Management
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 <li>
 Ensure smooth resolution and closure of incidents to prevent SLA breaches.
 </li>
 <li>
 Collaborate with teams to identify root causes and implement corrective actions.
 </li>
 <li>
 Oversee the fulfillment of service requests in coordination with relevant internal and external teams.
 </li>
 <li>
 Operations Control
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 <li>
 Drive operational efficiency and effectiveness across all service delivery processes.
 </li>
 <li>
 Control and manage changes in service design, scale, scope, and levels.
 </li>
 <li>
 Support operations through new architectures and delivery models, leading technical and functional teams.
 </li>
 <li>
 Continual Service Improvement
 </li>
 <li>
 Collaborate with support teams to ensure adherence to approved policies and procedures.
 </li>
 <li>
 Monitor performance against service level goals and identify areas for improvement.
 </li>
 <li>
 Lead initiatives to enhance service delivery quality, customer satisfaction, and operational performance.
 </li>
 <li>
 Relationship Management
 </li>
 <li>
 Build strong relationships with customers, fostering trust and collaboration.
 </li>
 <li>
 Act as the key escalation point for service-related issues and disputes.
 </li>
 <li>
 Maintain transparent communication through formal and informal reporting mechanisms.
 </li>
 <li>
 Organize regular customer engagement activities such as forums, workshops, and training sessions.
 </li>
 <li>
 Ensure consistent documentation of customer communications and progress on agreed actions.
 </li>
 <li>
 Project Management
 </li>
 <li>
 Develop and manage project plans for large-scale service delivery initiatives.
 </li>
 <li>
 Apply best practices in project management (initiating, planning, execution, monitoring, and closure).
 </li>
 <li>
 Ensure delivery of services within agreed KPIs, timelines, and quality standards.
 </li>
 <li>
 Track and report on project and operational performance on a weekly, monthly, and quarterly basis.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 
 Qualifications :
 
 
 
 <ul>
 <li>
 ITIL Expert, MBA (Marketing / Customer Service focus)
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Strong customer relationship management and communication skills.
 </li>
 <li>
 In-depth understanding of ITIL frameworks and service lifecycle processes.
 </li>
 <li>
 Proven ability to manage complex service operations and cross-functional teams.
 </li>
 <li>
 Analytical mindset with excellent problem-solving and reporting abilities.
 </li>
 <li>
 Ability to balance technical oversight with customer engagement and satisfaction focus.
 </li>
 </ul>
</div>

OPERATION MANAGER

<div>
 
 Job Title:
 
 Junior Java Engineer
 
 
 
 Location:
 
 Gurugram
 
 
 
 Experience Level:
 
 3+ Years
 
 
 
 Job Summary
 
 
 
 We are seeking
 
 motivated Junior Java Engineers
 
 who are passionate about developing and running industry-leading
 
 Fraud Prevention and Investigation Platforms
 
 . The role involves building resilient, scalable, and secure systems in a rapidly evolving fraud landscape, ensuring protection for customers and colleagues.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Analyze, design, and implement new features that enhance business and customer experience.
 </li>
 <li>
 Automate operational processes, including change deployment, application resilience, monitoring/alerting, and self-service capabilities.
 </li>
 <li>
 Collaborate with the Engineering Manager to ensure design consistency, workload distribution, and process alignment within the Scrum team.
 </li>
 <li>
 Take ownership of production systems &mdash; handle incident resolution, root cause analysis, and permanent fixes.
 </li>
 <li>
 Participate in change management, executing controlled deployments, verification, and communications.
 </li>
 <li>
 Contribute to code reviews, unit testing, and debugging to maintain high-quality deliverables.
 </li>
 <li>
 Ensure proper documentation and adherence to agile development practices.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years of software engineering experience in a complex, enterprise-grade environment.
 </li>
 <li>
 Strong programming skills in Java 8+ and Spring Boot.
 </li>
 <li>
 Hands-on experience designing and developing RESTful APIs and microservices-based architectures.
 </li>
 <li>
 Experience with distributed systems and event-driven architecture (preferably using Apache Kafka or similar messaging middleware).
 </li>
 <li>
 Exposure to cloud computing platforms such as AWS or Azure.
 </li>
 <li>
 Good understanding of software development lifecycle (SDLC) and agile methodologies.
 </li>
 <li>
 Excellent English communication skills (verbal and written) for collaboration in a global development setup.
 
 
 </li>
 </ul>
 
 Good To Have
 
 
 
 <ul>
 <li>
 Experience with CI/CD pipelines, containerization (Docker), or Kubernetes.
 </li>
 <li>
 Exposure to monitoring tools and automated deployment frameworks.
 </li>
 <li>
 Awareness of fraud detection systems or financial domain applications.
 </li>
 </ul>
</div>

Junior Java Engineer

Join SWITS DIGITAL Private Limited and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SWITS DIGITAL Private Limited

ABOUT_COMPANY

OPERATION MANAGER

Junior Java Engineer