Qureos Mentor

Swoon

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 Human Resources and Operations Manager
 
 
 
 
 
 
 Swoon is seeking an experienced and proactive HR Operations Manager to lead our HR Operations function and ensure seamless, compliant, and high-quality experience for employees. This role is central to building a best-in-class global HR operation, maintaining compliance, driving efficiency, and supporting a strong, engaging culture.
 
 
 
 
 
 The ideal candidate excels in fast-paced environments, is detail-oriented, compliance-focused, and passionate about improving efficient processes that support a growing organization. This role will:
 
 
 
 
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 Serve as the primary escalation point and coverage resource for contractor onboarding, ensuring alignment with client compliance requirements and on-time start dates
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 Own successful and on-time completion of client onboarding audits, maintaining an annual passing score above 95%
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 Manage and delegate ownership of HR shared inboxes, ensuring employee and contractor inquiries related to onboarding, HR policies, and benefits are responded to within 24 business hours
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 Review, manage, and ensure enrollment accuracy and annual compliance for Swoon&rsquo;s health benefit programs across the U.S., Canada, and Mexico, as well as Swoon&rsquo;s 401(k) Plan
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 Lead, coach, and develop a team of HR Coordinators and HR Specialists, providing ongoing guidance, feedback, and development support
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 Drive special projects focused on improving efficiency, strengthening compliance, and building a top-notch global HR Operations team
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 Own the internal employee lifecycle, including onboarding new hires, delivering required HR trainings, supporting leaders with performance management, and managing terminations and exit interviews
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 Provide weekly and monthly reporting on HR team goals, performance, and on-time project completion, taking a proactive managing-up approach with leadership
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 Actively engage in and support Swoon&rsquo;s culture by planning, coordinating, executing, and attending company events across all offices
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field, or equivalent experience
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 5+ years of HR Operations or HR Generalist experience, including at least 2 years in a people leadership role
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 Strong knowledge of HR compliance, onboarding workflows, and operational best practices
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 Experience supporting multi-country HR programs, with the U.S., Canada, and Mexico preferred
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 Excellent communication, organizational, and problem-solving skills
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 Proven ability to manage high-volume workflows and drive continuous process improvement
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 Ability to work onsite in Chicago Monday through Wednesday
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 What Success Looks Like
 
 
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 Consistently meeting client onboarding deadlines and maintaining audit scores
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 Efficient, compliant, and scalable HR processes
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 Timely and high-quality responses to employee and contractor inquiries
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 Clear, accurate reporting that supports leadership decision-making
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 Strong participation in company culture initiatives and events
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 </ul>
 
 
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Human Resources Operations Manager

Join Swoon and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Swoon

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Human Resources Operations Manager