Abrar Admin

SYAND CORPORATION

<div>Description:

The Service Technician II at SYAND plays a critical role in the day-to-day management of service desk operations, with a focus on resolving escalated support tickets through to completion. This position is part of a collaborative team that delivers technical support to a diverse portfolio of managed service clients across multiple industries. Success in this role requires strong troubleshooting skills, a customer-focused mindset, and the ability to thrive in a dynamic, fast-paced environment. SYAND seeks motivated professionals who are passionate about technology and committed to delivering high-quality service.
Requirements:

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual<ul><li>
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.</li><li>
Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.</li><li>
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.</li></ul>
Interpersonal<ul><li>
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.</li><li>
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.</li><li>
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.</li></ul>
Leadership<ul><li>
Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.</li></ul>
Organization<ul><li>
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.</li><li>
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.</li><li>
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.</li><li>
Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.</li><li>
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths &amp; weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.</li></ul>
Self-Management<ul><li>
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.</li><li>
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li><li>
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.</li><li>
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.</li><li>
Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.</li><li>
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.</li></ul>
Technical<ul><li>
Fundamentals of operating systems</li><li>
Understanding of systems and network virtualization technologies</li><li>
Familiarity with cloud services usage and administration</li><li>
Administration of network services (IPv4, IPv6, DHCP, DNS)</li><li>
Basic administration of Group Policy, including printer, file share, and file access policies</li><li>
Understanding of network protocols, including routing and switching configuration and troubleshooting</li><li>
Basic knowledge of security requirements in a Windows domain environment</li><li>
Foundational understanding of network security and threat mitigation strategies</li></ul>
EDUCATION AND/OR EXPERIENCE<ul><li>
AS or BS in IT Related field preferred.</li><li>
2 to 5 years&rsquo; experience in a desktop support, software support or system administration role.</li><li>
Experience working for a managed services provider preferred.</li><li>
Experience with the following technologies required:</li><li>
Hands-on experience with?Windows 11?desktop operating systems</li><li>
Proficiency in managing and maintaining?Windows Server?environments</li><li>
Working knowledge of?Microsoft Active Directory,?Microsoft Entra ID, and?Microsoft 365?administration</li><li>
Familiarity with?desktop and workgroup printing devices, including setup and troubleshooting</li><li>
Experience with?server and desktop backup solutions, including configuration and monitoring</li></ul>
Experience with some of the following technologies preferred<ul><li>
Proficient in Microsoft 365 suite, including Exchange Online, Teams, SharePoint, OneDrive, and integrated telephony systems</li><li>
Hands-on experience with Microsoft Azure for server and network infrastructure management</li><li>
Strong knowledge of Microsoft SQL Server administration and maintenance</li><li>
Experience configuring and managing Ruckus and Cisco Meraki wireless networking solutions</li><li>
Skilled in deploying and maintaining SonicWALL and Cisco Meraki firewall appliances</li><li>
Proficient in virtualization technologies including Microsoft Hyper-V and VMware</li><li>
Familiarity with Dell and Lenovo desktop and server hardware</li><li>
Experience with SAN/NAS storage solutions from Lenovo, Dell, and Synology</li><li>
Working knowledge of Professional Services Automation (PSA) tools such as ConnectWise, Autotask, and Kaseya BMS</li><li>
Proficient in Remote Monitoring and Management (RMM) platforms including Kaseya, ConnectWise Manage, and Datto RMM</li><li>
Experience with Acronis Cyber Protect for cybersecurity and data protection</li><li>
Knowledge of Datto backup and disaster recovery solutions</li></ul>
The following certifications or requisite experience required:<ul><li>
CompTIA A+</li><li>
CompTIA N+</li></ul>
The following certifications are highly preferred<ul><li>
Microsoft Certified: Azure Fundamentals</li><li>
Microsoft 365 Certified: Fundamentals</li><li>
Microsoft Certified: Azure Administrator Associate</li><li>
Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>
JAMF Administrator</li></ul>
SYAND provides its technicians with opportunities for training and certification on our core vendors and technologies.
Primary Responsibilities<ul><li>
The following are the key areas of responsibility for this position.</li><li>
Diagnose and resolve issues related to desktop, server, and network environments, including third-party hardware and software components</li><li>
Collaborate with senior technical staff by escalating complex issues appropriately and maintaining clear communication with clients regarding ticket status and resolution progress</li><li>
Deliver on-site technical support for infrastructure, systems, and end-user devices as required</li><li>
Gain proficiency in SYAND&rsquo;s internal tools and workflows, contributing to continuous improvement initiatives through feedback and process refinement</li><li>
Participate in the on-call rotation as scheduled by service management, providing after-hours support during assigned periods throughout the year</li></ul></div>

Service Technician II

Join SYAND CORPORATION and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SYAND CORPORATION

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Service Technician II