Urwah Admin

Sybrid Pvt Ltd - A Lakson Group Company

Key Responsibilities:<ul><li>Supervise and guide a team of sales representatives to achieve daily, weekly, and monthly sales targets.</li><li>Provide ongoing training, mentoring, and performance feedback to enhance skills and productivity.</li><li>Foster a positive and motivating team culture that emphasizes collaboration and accountability.</li><li>Sales Performance Management</li><li>Monitor individual and team KPIs, such as conversion rates, call quality, and sales revenue.</li><li>Analyze sales reports and identify areas for improvement.</li><li>Implement strategies to boost sales performance and meet organizational goals.</li><li>Operational Excellence</li><li>Ensure adherence to call center policies, scripts, and compliance standards.</li><li>Manage daily workflow, including scheduling, shift management, and resource allocation.</li><li>Handle escalated customer issues to ensure timely and effective resolution.</li><li>Reporting &amp; Communication</li><li>Prepare regular performance reports for management.</li><li>Communicate updates, promotions, and product knowledge to the team.</li><li>Act as a liaison between management and frontline staff.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in a call center sales role, with at least 2&ndash;3 years in a supervisory or team lead position.</li><li>Hands-on experience selling TV, Internet, and Phone services (e.g., Spectrum, Xfinity, Frontier, and other major providers) in an inbound call center environment.</li><li>Well-versed with industry-standard portals such as Updater, All Connect, and DSI, with the ability to train and guide team members on proper usage.</li><li>Strong leadership and people management skills.</li><li>Excellent verbal and written communication abilities.</li><li>Ability to analyze performance data and apply insights to drive improvements.</li><li>High level of resilience and adaptability in a target-driven environment.</li><li>Proficiency in CRM systems and call center software.</li></ul>Apply at careers@sybrid.com<ul><li>Shift Timings: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Experience: 0&ndash;2 years in sales</li><li>Location: Karachi</li></ul>Job Type: Full-timeWork Location: In person

Team Leader/Supervisor

Shifts TimingFlexible to work in shifts within a 24/7 operation.Office LocationKarachiQualificationIntermediate / A level (Excellent English communication skills)Experience&middot; 1-2 years of customer support (email/chat)&middot; Excellent English communication skills (spoken and written).Apply atcareers@sybrid.comRequirements:&middot; Excellent written communication skills for handling chat and email support.&middot; Strong comprehension skills to understand nuanced content and complex guidelines.&middot; Exceptional attention to detail and ability to stay focused on repetitive tasks.&middot; Prior experience in non-voice customer support (chat/email) or content review/annotation is an advantage.Skills&middot; Proficiency in written English with good grammar and clarity.&middot; Time management and ability to handle multiple tasks simultaneously.&middot; Problem-solving skills with a customer-first mindset.Job Type: Full-timeWork Location: In person

Chat & Email Support Executive

Join Sybrid Pvt Ltd - A Lakson Group Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sybrid Pvt Ltd - A Lakson Group Company

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Team Leader/Supervisor

Chat & Email Support Executive