Qureos Mentor

Synapse Analytics

<div>About the Role
This is a deliberate growth role &mdash; one that Synapse Analytics is building from the ground up to develop a specialist at the intersection of client delivery, risk policy, and AI-powered financial analysis. As a Junior Risk &amp; Delivery Analyst, you will sit within the Delivery &amp; Success team and work directly under the Senior Risk Analysis SME, gaining structured, hands-on exposure to both project delivery and the analytical world of banking credit and risk policy.
On one side of this role, you will learn to translate client credit and risk policies into structured configurations within Konan &mdash; Synapse's proprietary AI decision-making platform &mdash; building the technical fluency to turn a bank's underwriting logic into a working, testable implementation. On the other side, you will support the delivery and coordination work that keeps client engagements running smoothly: organising workstreams, tracking progress, preparing materials, and keeping internal and client stakeholders aligned.
Over time, you will grow into someone who can sit in a client workshop, understand a risk policy discussion, translate it into a Konan implementation, and communicate the implications back to both technical and business audiences. We are not hiring for what you know today &mdash; we are hiring for your ability to learn, think critically, and grow into a rare hybrid profile that does not exist off the shelf.
What You Will Do
Konan Policy Configuration &amp; Implementation<ul><li>Learn Konan's platform architecture, decision engine logic, and configuration framework under the direct guidance of the Senior Risk Analysis SME.</li><li>Translate client credit and risk policies &mdash; including scorecards, decision trees, eligibility rules, and workflow logic &mdash; into structured Konan configurations.</li><li>Work closely with the SME to validate that implemented policies accurately reflect client intent and perform as expected under test scenarios.</li><li>Maintain clear, version-controlled documentation of all policy configurations, changes, and rationale for each client implementation.</li><li>Participate in client policy workshops and implementation reviews, progressively taking on more active roles as your Konan fluency develops.</li></ul>
Risk &amp; Banking Domain Learning<ul><li>Develop a working understanding of credit risk fundamentals, risk policy frameworks, and the role of decision engines in banking and lending operations &mdash; guided by the Senior Risk Analysis SME.</li><li>Study client policy documents, underwriting guidelines, and risk frameworks to build the contextual knowledge needed to implement them accurately in Konan.</li><li>Support the SME in preparing analytical inputs, client-facing insights, and consultation materials derived from Konan's outputs.</li><li>Gradually contribute to risk consultation discussions with clients, building the confidence and knowledge to participate as a credible voice over time.</li></ul>
Delivery Support &amp; Project Coordination<ul><li>Support the delivery of client engagements by maintaining project trackers, preparing meeting agendas and minutes, managing action item logs, and coordinating follow-ups across internal teams.</li><li>Help keep multiple concurrent client workstreams organised and on track, flagging risks or delays to the relevant PM or SME promptly.</li><li>Prepare structured client-facing materials including status updates, implementation summaries, and configuration documentation.</li><li>Coordinate logistics for client calls and working sessions, ensuring the right people, materials, and context are in place ahead of every engagement.</li></ul>
Internal Collaboration &amp; Communication<ul><li>Work closely with Project Managers, Forward Deployed Engineers, and the Senior Risk SME to ensure Konan implementations are aligned with both client expectations and Synapse's technical delivery standards.</li><li>Communicate clearly and consistently across internal teams &mdash; translating between the risk/policy world and the delivery/technical world as your cross-functional understanding deepens.</li><li>Document learnings, reusable configuration patterns, and process improvements as you grow in the role, contributing to Synapse's internal knowledge base.</li></ul> 
What We Are Looking For
We are not looking for a finished product. We are looking for raw ingredients: intellectual curiosity, structured thinking, genuine enthusiasm for learning, and the discipline to grow into a role that is still being defined. The right candidate does not need to know what a scorecard is on day one &mdash; they need to be the kind of person who, once shown, will not stop until they understand it completely.
Background &amp; Experience<ul><li>0&ndash;2 years of professional experience in a structured, analytical, or client-facing role &mdash; this could include internships, graduate programmes, or early-career positions in consulting, banking, finance, technology delivery, or data analysis.</li><li>A degree in Finance, Economics, Business, Engineering, Computer Science, or a related quantitative or analytical discipline is preferred, but we care more about how you think than what you studied.</li><li>Any prior exposure to banking, lending, credit, or risk &mdash; even academic or through internships &mdash; is a meaningful advantage.</li></ul>
Critical Thinking &amp; Analytical Ability<ul><li>Demonstrably strong analytical and logical thinking skills &mdash; comfortable breaking down complex documents, rules, or processes into structured, implementable components.</li><li>Ability to read a dense policy or rule-based document and extract its underlying logic accurately and completely.</li><li>Attention to detail that borders on obsessive &mdash; policy implementation errors have real downstream consequences, and this role demands precision.</li><li>A natural problem-solver who asks good questions, checks their own assumptions, and does not stop at a surface-level understanding.</li></ul>
Organisation &amp; Work Ethic<ul><li>Highly organised and self-disciplined; able to manage multiple tasks, track their own progress, and meet commitments without constant supervision.</li><li>Eager to learn and comfortable with ambiguity &mdash; this role will evolve as you grow, and the right person should find that exciting rather than unsettling.</li><li>Takes initiative: identifies what needs to be done and does it, rather than waiting to be told.</li></ul>
Communication Skills<ul><li>Full professional fluency in both English and Arabic (written and spoken) &mdash; mandatory.</li><li>Clear, concise written communication; able to produce well-structured notes, summaries, and documentation.</li><li>Comfortable in client-facing settings &mdash; not necessarily as the lead, but present, engaged, and articulate.</li></ul>
Nice to Have<ul><li>Familiarity with decision engine concepts, rule-based systems, or business process logic &mdash; even from academic projects or personal curiosity.</li><li>Prior experience using project management or collaboration tools (Notion, Jira, Asana, or similar).</li><li>Exposure to data analysis tools such as Excel (advanced), SQL, or Python &mdash; not required, but a strong signal of analytical inclination.</li><li>Interest in AI and its applications in financial services.</li></ul></div>

Junior Risk & Delivery Analyst

<div>About the Role
As a Senior Customer Success Manager at Synapse Analytics, you are the primary owner of the client relationship from the moment a product goes live. You are the face of Synapse to our clients post-deployment &mdash; a trusted advisor who ensures they are continuously extracting value from our AI-powered credit and risk products, that the product is performing as expected, and that the relationship is healthy, growing, and built on confidence in Synapse as a long-term partner.
This is not a passive relationship-maintenance role. You will be deeply embedded in your clients' day-to-day realities, proactively identifying friction points, product gaps, and expansion opportunities. You will serve as the critical bridge between the client and Synapse's internal teams &mdash; translating client feedback into structured, actionable input for Product and Engineering, coordinating the rollout of updates and new features, and surfacing the right commercial opportunities at the right moments. You will carry a portfolio of post-live clients and be accountable for their retention, satisfaction, and growth.
Responsibilities
Client Relationship Ownership<ul><li>Serve as the single, accountable point of contact for all assigned clients post go-live, owning the health, depth, and continuity of each relationship.</li><li>Build trusted, senior-level relationships with client stakeholders across IT, business, risk, and executive functions at banking and financial institution clients.</li><li>Conduct regular structured touchpoints &mdash; quarterly business reviews, monthly check-ins, and ad hoc sessions &mdash; ensuring clients feel heard, informed, and supported at all times.</li><li>Navigate complex, multi-stakeholder client environments with professionalism and political awareness, managing competing priorities without losing client trust.</li><li>Maintain a deep understanding of each client's business context, goals, and constraints so that your engagement is always relevant, timely, and value-driven.</li></ul>
Product Health &amp; Operational Oversight<ul><li>Own the post-live health of Synapse products within each client environment &mdash; actively monitor product performance, usage patterns, and delivery of promised outcomes.</li><li>Coordinate with Forward Deployed Engineers and Product teams to ensure product updates, patches, and new feature rollouts are communicated clearly, planned collaboratively with the client, and executed without disruption.</li><li>Act as the first line of triage for client-reported product issues: assess impact and urgency, set accurate client expectations, and drive internal resolution with a clear sense of ownership.</li><li>Ensure clients are consistently onboarded to new capabilities and that product adoption translates into measurable value for their business.</li></ul>
Client Feedback &amp; Internal Advocacy<ul><li>Systematically capture, document, and synthesise client feedback &mdash; feature requests, pain points, workflow gaps, and product observations &mdash; into structured, prioritised input for Product and Engineering teams.</li><li>Act as the internal voice of the client: represent client needs clearly and credibly in internal product roadmap discussions, sprint reviews, and delivery planning sessions.</li><li>Distinguish between noise and signal in client feedback; apply critical thinking to identify which inputs should influence product direction versus which require client-side education or expectation management.</li><li>Close the feedback loop with clients &mdash; communicate what was heard, what will be acted on, and why, building transparency and trust in Synapse's responsiveness.</li></ul>
Retention, Growth &amp; Commercial Awareness<ul><li>Own client retention for your portfolio: proactively identify and address risk signals &mdash; disengagement, recurring issues, unmet expectations &mdash; before they escalate.</li><li>Identify and pursue upsell and expansion opportunities within existing client accounts, including additional Synapse products, features, modules, or expanded use cases, when the timing and context are right.</li><li>Partner with the commercial team to progress expansion conversations, supporting commercial proposals and client business cases where needed.</li><li>Contribute to renewal planning and executive relationship management ahead of contract milestones.</li></ul>
Organisation &amp; Portfolio Management<ul><li>Manage a portfolio of post-live clients simultaneously, maintaining equally high standards of engagement, documentation, and responsiveness across all accounts.</li><li>Maintain up-to-date, structured account records covering relationship health, open issues, upcoming milestones, feedback logs, and commercial signals.</li><li>Build and manage client success plans for each account: defining objectives, success metrics, engagement cadence, and growth targets.</li><li>Report portfolio health and account status clearly and regularly to the Head of Delivery &amp; Customer Success.</li></ul> 
Experience<ul><li>4&ndash;7 years of experience in customer success, account management, client delivery, or a senior client-facing role within a technology, SaaS, fintech, or enterprise software environment.</li><li>Proven track record owning post-live client relationships and driving measurable retention, satisfaction, and growth outcomes across a portfolio of accounts.</li><li>Experience working with banking, financial institutions, or regulated enterprise clients is strongly preferred.</li><li>Familiarity with technical product environments &mdash; you do not need to be an engineer, but you must be comfortable engaging on product, integration, and operational topics with credibility.</li></ul>
Client Management &amp; Communication Skills<ul><li>Full professional fluency in both English and Arabic (written and spoken) &mdash; mandatory.</li><li>Highly credible and confident in senior and executive client-facing settings; able to lead structured meetings, facilitate difficult conversations, and build lasting trust.</li><li>Exceptional written communication; able to produce polished, professional client-facing artefacts including account plans, QBR decks, meeting summaries, and escalation briefs independently.</li><li>Strong active listening and stakeholder management instincts &mdash; attuned to what clients say, what they mean, and what they need.</li></ul>
Critical Thinking &amp; Problem Solving<ul><li>Strong analytical and critical thinking skills; able to assess complex client situations, identify root causes, and design structured responses that balance client expectations with Synapse's operational realities.</li><li>Comfortable holding ambiguity &mdash; not every client issue has an immediate answer, and this role requires calm, methodical problem-solving under pressure.</li><li>Able to distinguish client feedback that should drive product change from feedback that requires expectation management, and articulate that distinction clearly to both sides.</li></ul>
Organisation &amp; Attention to Detail<ul><li>Exceptionally organised; able to manage a multi-client portfolio without letting any account fall through the cracks.</li><li>Disciplined in documentation &mdash; maintains accurate, structured, and up-to-date records for every account in the portfolio.</li><li>Strong prioritisation instincts; able to triage competing client needs and internal demands without losing quality or responsiveness.</li><li>Proficient with CRM, project tracking, or customer success tools (e.g. Salesforce, HubSpot, Gainsight, Notion, or equivalent).</li></ul>
Commercial Awareness<ul><li>Understands the commercial dimensions of client relationships &mdash; renewal cycles, expansion signals, and the difference between a healthy account and an at-risk one.</li><li>Comfortable identifying and progressing upsell and expansion opportunities in a thoughtful, client-interest-first manner.</li><li>Able to partner effectively with commercial teams and contribute to renewal and growth conversations without overstepping the CS remit.</li></ul>
Nice to Have<ul><li>Familiarity with AI, data analytics, or machine-learning product deployments in a client-facing context.</li><li>Exposure to credit, risk, compliance, or digital transformation workflows within financial institutions.</li><li>Experience building or formalising customer success processes, playbooks, or account management frameworks.</li></ul></div>

Senior Customer Success Manager

<div>About the Role
As a Project Manager &ndash; Client Delivery at Synapse Analytics, you will be responsible for managing the end-to-end delivery of Synapse's AI-powered products inside banking and financial-institution client environments. You will own project health, coordinate across internal functions and technical teams, build client-facing deliverables, run client calls, and nurture day-to-day client relationships. This role sits at the heart of our Delivery &amp; Success function, acting as the operational backbone that ensures our clients experience a smooth, value-driven deployment from kick-off through go-live and beyond.
You will work closely with Forward Deployed Engineers, Solutions Architects, and internal Product and Data teams to translate complex technical and business requirements into structured delivery plans, resolve blockers, and keep all stakeholders&mdash;client and internal&mdash;aligned and informed.
Responsibilities
Project Delivery &amp; Health<ul><li>Own the end-to-end delivery lifecycle of assigned client projects, from kick-off planning through go-live and post-launch stabilisation.</li><li>Build and maintain detailed project plans, milestone trackers, risk registers, and status dashboards, ensuring full visibility into project health at all times.</li><li>Proactively identify delivery risks, dependencies, and blockers; escalate and resolve issues before they impact timelines or client satisfaction.</li><li>Manage scope, timeline, and resource expectations across concurrent client engagements.</li></ul>
Client Relationship Management<ul><li>Serve as the primary day-to-day point of contact for assigned clients during the delivery phase.</li><li>Plan, prepare, and lead structured client calls including kick-offs, weekly check-ins, milestone reviews, and steering-committee updates.</li><li>Build trusted relationships with client project owners, IT leads, and business stakeholders by demonstrating responsiveness, clarity, and accountability.</li><li>Capture and document client feedback, decisions, and action items; follow through diligently to close open items.</li></ul>
Internal Coordination<ul><li>Act as the connective tissue between client teams and internal Synapse functions including Engineering, Forward Deployed Engineers, Product, QA, and Leadership.</li><li>Translate client requirements and context into clear, actionable briefs for technical teams, and translate technical constraints back to clients in business language.</li><li>Coordinate cross-functional delivery tasks, ensuring each team understands their responsibilities, deadlines, and dependencies.</li><li>Contribute to sprint planning, delivery retrospectives, and continuous improvement of delivery processes.</li></ul>
Client Deliverables &amp; Documentation<ul><li>Build and maintain client-facing project artefacts including project plans, delivery roadmaps, meeting minutes, status reports, and handover documents.</li><li>Prepare clear, professional presentations and written updates tailored to both technical and executive client audiences.</li><li>Ensure all project documentation is accurate, version-controlled, and accessible to relevant stakeholders.</li></ul> 
Experience<ul><li>2&ndash;3 years of experience in project management, client delivery, implementation management, or a closely related client-facing role, ideally within a technology, SaaS, fintech, or enterprise software environment.</li><li>Demonstrated track record of managing structured delivery projects end-to-end with multiple internal and external stakeholders.</li><li>Experience working with or delivering to banking, financial institutions, or regulated enterprise clients is a strong plus.</li></ul>
Project Management Skills<ul><li>Solid command of project management fundamentals: scope management, work breakdown structures, milestone planning, risk and issue management, and change control.</li><li>Ability to build and manage structured project plans using tools such as Jira, Asana, Notion, MS Project, or equivalent.</li><li>Comfortable managing multiple concurrent projects and shifting priorities in a fast-moving delivery environment.</li></ul>
Communication &amp; Interpersonal Skills<ul><li>Full professional fluency in both English and Arabic (written and spoken) &mdash; mandatory.</li><li>Confident and credible in client-facing settings; able to lead calls, facilitate workshops, and present to technical and non-technical audiences.</li><li>Strong written communication skills; able to produce polished reports, decks, and project artefacts independently.</li><li>Active listener with strong stakeholder management instincts &mdash; knows when to escalate, when to reassure, and how to navigate competing interests.</li></ul>
Analytical &amp; Problem-Solving Skills<ul><li>Strong critical thinking skills; able to break down complex, ambiguous delivery situations into structured action plans.</li><li>Comfortable asking the right questions to surface assumptions, risks, and hidden dependencies early.</li><li>Data-driven approach to tracking and communicating project progress.</li></ul>
Nice to Have<ul><li>Familiarity with AI, data, software or analytics product deployments.</li></ul>
&bull; Exposure to enterprise integration, API-based projects, or data platform implementations. &bull; PMP, CAPM, Prince2, or equivalent project management certification.</div>

Project Manager I - Client Delivery

<div>About the Role
As a Project Manager II &ndash; Client Delivery at Synapse Analytics, you will own the strategic and operational delivery of Synapse's AI-powered products across our most complex and high-value banking and financial-institution client engagements. You will lead projects end-to-end, manage senior client relationships, drive cross-functional internal alignment, and act as a delivery authority within the Delivery &amp; Success team. Beyond running your own portfolio, you will mentor junior PMs, define delivery standards, and contribute directly to how Synapse scales its client delivery capability.
You will operate at the intersection of client success, product implementation, and business growth &mdash; translating complex technical deployments into structured, value-driven outcomes for clients while shaping the internal systems and processes that make repeatable delivery possible.
Responsibilities
Strategic Project Delivery &amp; Governance<ul><li>Lead end-to-end delivery of complex, multi-workstream client projects involving AI products, data integrations, and credit/risk policy digitalisation across banking and enterprise environments.</li><li>Design and own delivery frameworks, governance structures, and escalation paths appropriate to each client context and project scale.</li><li>Manage interdependencies across parallel workstreams and internal functions; ensure no single dependency becomes a delivery-stopping risk.</li><li>Drive structured project closure: go-live sign-off, lessons learned, handover to customer success, and post-launch health reviews.</li><li>Maintain accurate, real-time visibility into portfolio health; report project status, risks, and decisions clearly to internal leadership and client stakeholders.</li></ul>
Senior Client Relationship Management<ul><li>Own senior-level client relationships throughout the delivery phase, including C-suite, IT leadership, and business champions at financial institution clients.</li><li>Lead and facilitate executive steering-committee meetings, milestone reviews, executive briefings, and escalation resolution sessions.</li><li>Anticipate client concerns before they surface; proactively build confidence through transparency, consistency, and follow-through.</li><li>Navigate politically complex, multi-stakeholder client environments &mdash; balancing client priorities with Synapse delivery commitments and commercial boundaries.</li><li>Identify expansion and upsell opportunities through deep client engagement; collaborate with the commercial team to progress them appropriately.</li></ul>
Internal Leadership &amp; Cross-Functional Coordination<ul><li>Serve as the senior delivery point of coordination between client environments and Synapse's Engineering, Forward Deployed Engineering, Product, QA, and Leadership teams.</li><li>Own delivery-readiness assessments: ensure internal teams are prepared, resourced, and aligned before client commitments are made.</li><li>Lead cross-functional delivery ceremonies, sprint reviews, and retrospectives; drive accountability and continuous improvement across teams.</li><li>Partner with Forward Deployed Engineers and Solutions Architects on technical feasibility, integration scoping, and environment planning.</li></ul>
Delivery Methodology &amp; Team Development<ul><li>Define, document, and continuously improve Synapse's client delivery playbook, including templates, processes, escalation frameworks, and onboarding practices.</li><li>Identify recurring delivery patterns across client engagements and convert them into standardised, reusable delivery assets.</li><li>Mentor and guide junior Project Managers, providing hands-on support, structured feedback, and delivery coaching.</li><li>Contribute to hiring, onboarding, and capability-building within the Delivery &amp; Success team.</li></ul>
Client Deliverables &amp; Executive Communication<ul><li>Own the production of high-quality, executive-ready client deliverables including delivery roadmaps, status reports, steering-committee decks, risk summaries, and post-launch reviews.</li><li>Communicate complex delivery situations clearly and confidently to both technical and non-technical audiences in English and Arabic.</li><li>Set and uphold a high bar for documentation quality across the delivery function.</li></ul> 
Experience<ul><li>3&ndash;6 years of experience in project management, client delivery, or implementation management within a technology, SaaS, fintech, AI, or enterprise software environment.</li><li>Proven track record owning complex, multi-stakeholder delivery projects end-to-end in client-facing settings.</li><li>Experience delivering to or within banking, financial institutions, or regulated enterprise environments is strongly preferred but not necessary.</li><li>Prior experience managing or mentoring junior delivery or project management professionals.</li></ul>
Project Management &amp; Delivery Skills<ul><li>Advanced command of project management methodologies (Agile, Waterfall, hybrid); ability to adapt the right approach to each client context.</li><li>Deep experience building and managing complex, multi-track delivery plans with cross-functional resource dependencies.</li><li>Strong risk and issue management instincts; ability to structure ambiguous delivery situations into clear, actionable resolution paths.</li><li>Experience defining delivery frameworks, templates, and playbooks from scratch, not just following existing ones.</li></ul>
Communication &amp; Stakeholder Management<ul><li>Full professional fluency in both English and Arabic (written and spoken) &mdash; mandatory.</li><li>Highly credible in senior and executive client settings; proven ability to lead steering committees, navigate difficult conversations, and build lasting client trust.</li><li>Exceptional written communication; independently produces polished, executive-ready reports, presentations, and project artefacts.</li><li>Strong influencing skills &mdash; able to align diverse internal and client stakeholders without direct authority.</li></ul>
Critical Thinking &amp; Problem Solving<ul><li>Strong analytical thinker; able to diagnose root causes of delivery challenges and design structured solutions under pressure.</li><li>Comfortable holding delivery tension between client expectations, technical constraints, and internal capacity realities.</li><li>Sound commercial awareness; understands how delivery decisions affect client satisfaction, renewals, and business outcomes.</li></ul>
Nice to Have<ul><li>Familiarity with AI, data analytics, or machine-learning product deployments.</li><li>Exposure to credit, risk, or compliance workflows within financial institutions.</li><li>PMP, Prince2 Practitioner, or equivalent advanced project management certification.</li></ul></div>

Project Manager II - Client Delivery

<div>We are looking for an Engineering Manager to lead high-performing product engineering teams at Synapse Analytics.
This role is responsible for building and managing engineers, improving execution quality, partnering with Product and Delivery, and ensuring that product squads deliver reliable, scalable, and reusable software.
The Engineering Manager is not only a people leader, but also an operating leader: someone who can create clarity, improve delivery discipline, coach engineers, manage priorities, and protect product teams from unplanned work while still supporting customer outcomes.
You will work closely with Product Managers, Tech Leads, DevOps, Delivery/Professional Services, QA/QE, and executive leadership.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Create a healthy engineering culture based on ownership, accountability, learning, and high standards.</li><li>
Run regular 1:1s, feedback cycles, performance reviews, and growth conversations.</li><li>
Help engineers progress through Synapse&rsquo;s career levels and promotion paths.</li></ul><ul><li>
Own engineering execution for assigned product squad(s), ensuring roadmap commitments are delivered predictably.</li><li>
Improve sprint planning, estimation, prioritization, and delivery visibility.</li><li>
Ensure teams balance product roadmap work, technical debt, quality, and operational needs.</li><li>
Remove blockers and escalate cross-team dependencies early.</li></ul><ul><li>
Raise engineering standards for code quality, architecture, testing, maintainability, and reliability.</li><li>
Work with Tech Leads and senior engineers to improve system design and technical decision-making.</li><li>
Ensure squads follow agreed engineering practices, review processes, and release standards.</li><li>
Partner with QA/QE to improve release confidence, regression coverage, and defect prevention.</li></ul><ul><li>
Work closely with Product Managers / Product Owners to align technical execution with product outcomes.</li><li>
Support customer escalations through the right escalation path without allowing ad hoc delivery work to consume roadmap capacity.</li></ul><ul><li>
Help define hiring needs for product engineering teams.</li><li>
Interview and evaluate engineering candidates.</li><li>
Contribute to engineering career paths, leveling calibration, and performance expectations.</li></ul><h4 class="jobSectionHeader"> 
Required Qualifications</h4><ul><li>
7+ years of software engineering experience.</li><li>
Strong background in building and operating production software systems.</li><li>
Experience leading backend, frontend, full-stack, ML, or platform engineering teams.</li><li>
Strong understanding of agile/scrum delivery, roadmap planning, estimation, and engineering execution.</li><li>
Proven ability to coach engineers and manage performance with clarity and empathy.</li><li>
Ability to partner effectively with Product, QA, Delivery, DevOps, and business stakeholders.</li><li>
Strong communication skills and ability to create clarity in ambiguous environments.</li><li>
Comfortable working in a fast-growing company where structure is being built while the business scales.</li></ul><h4 class="jobSectionHeader">
Preferred Qualifications</h4><ul><li>
Experience in B2B SaaS, fintech, AI/ML products, enterprise software, or regulated industries.</li><li>
Experience working with cloud and/or on-prem enterprise deployments.</li><li>
Experience supporting products that require customer-specific integrations.</li><li>
Familiarity with DevOps, CI/CD, observability, incident management, or SRE practices.</li><li>
Experience scaling engineering teams from startup stage to more structured growth stage.</li><li>
Experience with AI, machine learning, data platforms, OCR, decisioning systems, or financial services technology.</li><li>
Prior experience building career ladders, promotion frameworks, or engineering operating models.</li></ul></div>

Engineering Manager