Qureos Mentor

Synovus

<div>Job Summary
Serves as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model. Consults with consumer and small business customers to identify, understand, and prioritize financial needs and to deepen relationships. Refers customers to internal and external partners for additional opportunities. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day.
Job Duties and Responsibilities
<ul><li>Engages and consults with consumer and small business customers to identify, understand, and prioritize financial needs. Champions the customer's financial success through positioning product solutions and engaging appropriate partners.</li>
<li>Assists the branch RMM with developing and maintaining a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate.</li>
<li>Pursues new business using sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence.</li>
<li>Partners with branch RMM to prepare for sales calls to add value and strengthen personal relationships with customers. Conducts outside calling to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships.</li>
<li>Works proactively and closely with bankers to maintain a consistent deposit and loan pipeline. Develops referral sources to generate business. Meets or exceeds individual performance sales, referral and activity goals while supporting the goals of the branch and company. Establishes and maintains relationships with community based organizations in support of bank goals and programs.</li>
<li>Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Champions products and shares specific product information and sales tips. Performs proactive outreach to customers and prospects during sales campaigns and promotions.</li>
<li>Opens and services accounts. Interviews consumer and small business loan applicants to identify loan opportunities and may process and close loans. Follows established policies and procedures with minimal exceptions. Ensures all operational tasks are completed and all exceptions are cleared in a timely manner.</li>
<li>Reads, comprehends and complies with all communications and directives in a timely manner. Follows ethical practices in all activities related to the branch including operations, customer treatment and sales activities. Effectively communicates with leadership and coworkers to promote a positive and collaborative team environment.</li>
<li>Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time.</li>
<li>Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.</li>
<li>Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.</li>
<li>Performs other related duties as required.</li>
</ul>The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an equal opportunity employer committed to fostering an inclusive work environment. 
 
Minimum Education:
High school diploma or equivalent.
Minimum Experience:
1+ years job-related experience, preferably in a banking, sales or customer service environment. May consider relevant college related programs in lieu of job experience.
Required Knowledge, Skills, &amp; Abilities:
<ul><li>Knowledge of bank services and products</li>
<li>Aptitude for consultative selling</li>
<li>Ability to establish, maintain and deepen customer relationships</li>
<li>Knowledge of state and federal banking compliance regulations</li>
<li>Strong interpersonal and communication skills</li>
<li>Strong customer service skills</li>
<li>Strong listening skills and a positive communicator</li>
<li>Proficiency using Microsoft Office software products</li> 
</ul> 
<div><div>Preferred Knowledge, Skills, &amp; Abilities:
<ul><li>Bachelor's degree</li></ul></div></div></div>

Relationship Banker or Sr - Founders Centre

<div>Job Summary
Serves as the front-line point of contact for retail branch customers executing activities required to meet sales and service needs of customers and branch goals and objectives. Operates as a multi-functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus. Identifies customer needs as well as cross-selling and up-selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 60% of time performing Teller functions and 40% of time performing Relationship Banker functions.
Job Duties and Responsibilities
<ul><li>Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Lobby Leadership, welcoming and greeting customers as they enter the branch, providing a warm and friendly atmosphere.</li>
<li>Assesses customer needs, shares and educates the digital strategy and directs them to the appropriate service areas or banking representatives.</li>
<li>Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assists customers with inquiries and provides issue resolution in a professional and composed manner. Thanks each customer for their business and treats every individual as a valued Synovus customer. Assists customers with routine inquires regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances. Prepares official checks and money orders. Refers customer to an officer for authorization to cash check when needed.</li>
<li>Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.</li>
<li>Listens carefully to customers to understand their financial priorities and promotes bank products, digital options and services accordingly. Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.</li>
<li>Opens and services accounts. Interviews consumer and small business loan applicants to identify loan opportunities and may process and close loans. Follows established policies and procedures with minimal exceptions. Ensures all operational tasks are completed and all exceptions are cleared in a timely manner.</li>
<li>Optimizes the customer relationship referring customer to branch team members and/or Synovus partners for cross selling opportunities. Promotes Synovus products such as consumer deposits, loans, IRAs, certificate of deposits, travelers checks and credit cards. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.</li>
<li>May serve as back-up to the Branch Service Supervisor or Relationship Banker, providing coaching and guidance to junior tellers. Serves as the IBS Teller Insight Branch Administrator as needed, including updating profiles for users, assigning authority, and other IBS Teller Insight Administration tasks. Performs vault teller responsibilities as needed.</li>
<li>Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips. Champions the digital strategy and utilizes, shows and engages customers with the in-branch digital tools.</li>
<li>Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion. Completes compliance and other assigned training on time.</li>
<li>Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.</li>
<li>Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.</li>
<li>Performs other related duties as required.</li>
</ul>The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
<div>Synovus is an equal opportunity employer committed to fostering an inclusive work environment. 
</div> 
<div>Minimum Education:
<ul><li>High school diploma or equivalent</li>
</ul>Minimum experience:
<ul><li>One (1)+ years of experience in the banking industry including cash handling, sales and customer service;
 
OR
 
Six (6) months successful sales experience where defined goals and accountabilities were routinely met.
 
May consider relevant college-related programs in lieu of some, not all job experience.</li>
</ul>Certifications or Licenses:
<ul><li>This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.</li>
</ul><div>Required Knowledge, Skills, &amp; Abilities:
<ul><li>Knowledge of bank operations, policies and procedures and federal bank regulations</li>
<li>Knowledge of bank products and services</li>
<li>Strong customer service skills</li>
<li>Aptitude for consultative selling</li>
<li>Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives</li>
<li>Strong interpersonal skills to establish rapport with customers</li>
<li>Careful attention to detail with ability to manage time and multi-task</li>
<li>Mathematical skills</li>
<li>Proficiency using Microsoft Office software products</li> 
</ul></div></div> 
<div>Preferred Knowledge, Skills, &amp; Abilities:
<ul><li>Familiarity with Synovus line of business partners including mortgage, private wealth management and merchant services</li>
<li>Knowledge of consumer lending</li></ul></div></div>

Personal Banker II or Sr - Downtown Ft. Lauderdale

Join Synovus and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Synovus

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Relationship Banker or Sr - Founders Centre

Personal Banker II or Sr - Downtown Ft. Lauderdale