Qureos Mentor

Syracuse University

<div><div><div><div><b>Job #</b></div> <div>042149</div>
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<div><div><b>Department Code</b></div> <div>35006-7100</div>
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<div><div><b>Department</b></div> <div>Parking and Transportation Services</div>
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<div><div><b>Job Title</b></div> <div>Dispatcher</div>
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<div><div><b>Location</b></div> <div>Syracuse, NY</div>
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<div><div><b>Campus</b></div> <div>Syracuse, NY</div>
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<div><div><b>Commitment to On-Campus Experience</b></div>
<div>Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.</div>
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<div><div><b>Pay Range</b></div> <div>$22.12 - $26.92 Per Hour</div>
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<div><div><b>Pay Determination</b></div>
<div>Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate&rsquo;s education, training, work experience and key competencies; the university&rsquo;s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.</div>
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<div><div><b>Staff Level</b></div> <div>S4</div>
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<div><div><b>FLSA Status</b></div> <div>Non-exempt</div>
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<div><div><b>Hours</b></div>
<div>Standard Hours are:<br>
Thursday through Sunday, 7:00PM &ndash; 5:30AM.<br>
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This schedule may vary due to operational needs around holiday breaks and during the summer.</div>
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<div><div><b>Job Type</b></div> <div>Full-time</div>
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<div><div><b>Unionized Position Code</b></div> <div>Not Applicable</div>
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<div><div><b>Job Description</b></div>
<div>The Dispatcher is a full-time staff member who reports to the Transportation Manager. This position will work with our Transportation drivers, mostly the On-Demand drivers as they transport Syracuse University students from campus to a location or a location to campus. This person will work closely with all the Transportation and Parking management team, the Transportation drivers, our Department of Public Safety (DPS) Team, and our students. This person must have excellent customer services skills, attention to detail and the ability to multi-task is required. The person will dispatch between drivers, students, and DPS, will inspect vehicles, will complete audits, will submit work-orders, will work on schedules on the computer along with other various tasks.</div>
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<div><div><b>Education and Experience</b></div>
<ul><li>Two-year degree or similar in transportation dispatch or logistics.</li></ul>
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<div><div><b>Skills and Knowledge</b></div>
<ul><li>Proficiency in dispatching.</li>
<li>Knowledge of transportation services.</li>
<li>Proficient with Microsoft Office software.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Knowledge of DOT regulations and safety standards.</li>
<li>Must be able to learn and retain information quickly.</li>
<li>Willingness to work as part of a team.</li>
<li>Able to work weekends and special events.</li>
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<div><div><b>Responsibilities</b></div>
<ul><li>The Transportation Dispatcher is responsible for coordinating the scheduling, routing, and tracking of the transportation vehicles to ensure timely and efficient delivery of students to their set location.</li>
<li>Dispatch calls to drivers, troubleshoot phone calls from students and DPS.</li>
<li>Troubleshoot delays and maintenance issues. Process work orders for maintenance.</li>
<li>Review and submit billed service requests which include phone calls, emails and Maximo requests.</li>
<li>Decipher information provided and seek out additional information as needed to process the Grocery shuttle schedule and other shuttle request.</li>
<li>Interact with campus partners and students to provide the best information and service.</li>
<li>Other duties as assigned.</li>
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<div><div><b>Physical Requirements</b></div>
<ul><li></li></ul>
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<div><div><b>Tools/Equipment</b></div>
<ul><li></li></ul>
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<div><div><b>Application Instructions</b></div>
<div>In addition to completing an online application, please attach a resume and cover letter.</div>
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<div><div><b>About Syracuse University</b></div>
<div>Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.<br>
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The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University&rsquo;s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.</div>
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<div><div><b>About the Syracuse area</b></div>
<div>Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.</div>
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<div><div><b>EEO Statement</b></div>
<div>Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.</div>
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<div><div><b>Commitment to Supporting and Hiring Veterans</b></div>
<div>Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University&rsquo;s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.</div>
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<div><div><b>Commitment to a Respectful and Welcoming Community</b></div>
<div>Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.</div></div></div></div><div></div>

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