Qureos Mentor

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

Customer Support Engineer

<div><div>Qualification:-10+2</div><div>
Experience:-1-5 Years</div><div>
Job location:-Sangrur</div><div>
Roles and Responsibilities:-Network engineer/ Need to visit sites for network calls like ATM, modem installation, V SAT installation/field activity</div><div>
Job Type:-Network engineer</div></div><div></div>

V-SAT Engineer

<div><div><b>Profile/Role</b></div><div><b>
Service Desk Executive/Remore Support</b></div><div><b>
Level
</b></div><div><b>L1</b></div><div><b>
Communication</b></div><div>
Good (Verbal/Written)</div><div><b>
Email</b></div><div>
Email Writing skills</div><div><b>
Experience Range</b></div><div>
2 -3 Years</div><div><b>
Required Skills Set</b></div><div>
Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident requerst, Call Priority P1, P2, P3 &amp; P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN
</div><div><b>Qualification</b></div><div>
Graduation</div><div><b>
Certification</b></div><div>
Any Technical Certificate (e.g. Hardware Networking Course, Computer course)</div></div><div></div>

Trainee Engineer

<div><div><b>Level
</b></div><div><b>L2</b></div><div><b>
Communication</b></div><div>
Good</div><div><b>
Email</b></div><div>
Good</div><div><b>
Experience Range</b></div><div>
4 - 5 Years</div><div><b>
Required Skills Set</b></div><div>
Win 10, Win 11, MAC support Remote Support, Domain joining, Meeting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request, Incident request, Call Priority P1, P2, P3 &amp; P4), Printers (Local, Network) , Basic DNS, DHCP, Subnet mask, Gateway, Access point, Wi-Fi, LAN, WAN, Manage all DSS Engineers,Monitor Service Now IT Incident and IT Tasks, Ensure SLA of IT incidents, Ensure SLA for Service Now IT Tasks, Ensure ticket Closing as per resolution SLA, Handling user Escalation, DSS Operations lead must generate weekly reports,
</div><div><b>Qualification</b></div><div>
Graduation</div><div><b>
Certification</b></div><div>
Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA)</div></div><div></div>

TEAM LEADER

Senior Customer Support Engineer

<div><div><b>Logistic Coordinator
</b></div><div><b>Objective:
</b></div><div>To ensure person takes ownership of all End to End part transaction Logistics and Courier Service. Candidate must have recovered defective spare from field and &gt; 10 days field pending parts count is 0.</div><div>
</div><div><b>
1. </b><b>AMC/ACER/Lenovo/Asus:</b></div><div>
a. Ensure branch LC dispatch part of available demand same day.</div><div>
b. Branch LC ensure &gt; 10 days no parts pending in field.</div><div>
c. Branch LC share daily update on field pending parts with branch engineers/Branch manager and reporting manager.</div><div><b>
2. </b><b>Courier Process:</b></div><div>
d. Branch LC need to manage daily Courier transaction and maintain daily transaction report of courier part dispatch.</div><div>
e. Branch LC do courier end to end courier parcel tracking.</div><div>
f. Branch LC will do courier vendor monthly invoice validation.</div><div>
g. Branch LC will ensure, courier vendor submit invoice on VBM portal by 7th of Every month.</div><div>
h. Help identifying local courier vendor.</div><div>
i. Record keeping of parcel transaction of system and manual transaction.
</div><div><b>3. </b><b>Audit of branch ops:</b></div><div>
j. Branch LC do self-audit of Branch Stock as well as Project Stock parts and share with reporting manager.
</div><div>k. Spares Management</div><div>
l. Branch Hygiene</div><div><b>
</b></div><div><b>
Required skill</b></div><div>
1 Logistics Operation Support</div><div>
2 Time-management
</div><div>3 Verbal and written communication
</div><div>4 Quick-learning
</div><div>5 Team working</div><div>
6 Problem solving attitude</div><div>
7 Stock part management
</div><div>8 Courier Service operation</div><div><b>
</b></div><div><b>
Reporting Structure
</b></div><div>1 Report to Operation Manager Ajay Kumar</div><div><b>
</b></div><div><b>
No of position</b><b> &ndash;</b><b> </b>1</div></div><div></div>

Executive Logistic

<div><div><b>Logistic Coordinator
</b></div><div><b>Objective:
</b></div><div>To ensure person takes ownership of all End to End part transaction Logistics and Courier Service. Candidate must have recovered defective spare from field and &gt; 10 days field pending parts count is 0.</div><div>
</div><div><b>
1. </b><b>AMC/ACER/Lenovo:</b></div><div>
a. Ensure branch LC dispatch part of available demand same day.</div><div>
b. Branch LC ensure &gt; 10 days no parts pending in field.</div><div>
c. Branch LC share daily update on field pending parts with branch engineers/Branch manager and reporting manager.</div><div><b>
2. </b><b>Courier Process:</b></div><div>
d. Branch LC need to manage daily Courier transaction and maintain daily transaction report of courier part dispatch.</div><div>
e. Branch LC do courier end to end courier parcel tracking.</div><div>
f. Branch LC will do courier vendor monthly invoice validation.</div><div>
g. Branch LC will ensure, courier vendor submit invoice on VBM portal by 7th of Every month.</div><div>
h. Help identifying local courier vendor.</div><div>
i. Record keeping of parcel transaction of system and manual transaction.
</div><div><b>3. </b><b>Audit of branch ops:</b></div><div>
j. Branch LC do self-audit of Branch Stock as well as Project Stock parts and share with reporting manager.
</div><div>k. Spares Management</div><div>
l. Branch Hygiene</div><div><b>
</b></div><div><b>
Required skill</b></div><div>
1 Logistics Operation Support</div><div>
2 Time-management
</div><div>3 Verbal and written communication
</div><div>4 Quick-learning
</div><div>5 Team working</div><div>
6 Problem solving attitude</div><div>
7 Stock part management
</div><div>8 Courier Service operation</div><div><b>
</b></div><div><b>
Reporting Structure
</b></div><div>1 Report to Operation Manager Ajay Kumar</div><div><b>
</b></div><div><b>
No of position</b><b> &ndash;</b><b> </b>1</div></div><div></div>

Join Sysnet Global Technologies Pvt.Ltd and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sysnet Global Technologies Pvt.Ltd

ABOUT_COMPANY

Customer Support Engineer

V-SAT Engineer

Trainee Engineer

TEAM LEADER

Senior Customer Support Engineer

Executive Logistic

Executive Logistic