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Sysnet Global Technologies Pvt.Ltd

<p>Job Summary:</p><p>The Logistics Coordinator is responsible for managing, tracking, and coordinating the movement of IT assets, equipment, and materials between vendors, warehouses, service locations, and client sites. The role ensures timely delivery, proper documentation, inventory accuracy, and smooth coordination with internal IT teams and external partners.</p><p>Key Responsibilities:</p><ul><li>Coordinate <b>dispatch, delivery, and pickup of IT assets</b> (laptops, desktops, servers, networking devices, spares, etc.)</li><li>Manage <b>inbound and outbound logistics</b> for IT equipment</li><li>Track shipments and ensure <b>on-time delivery</b> to engineers, branches, and customer locations</li><li>Maintain <b>asset movement records</b>, challans, invoices, PODs, and courier documents</li><li>Coordinate with <b>courier partners, transport vendors, and warehouses</b></li><li>Support IT teams for <b>deployment, replacement, and RMA logistics</b></li><li>Maintain and update <b>inventory records</b> in ERP / Excel / Asset Management tools</li><li>Ensure proper <b>packing, labeling, and safety compliance</b> for IT equipment</li><li>Follow up on <b>delays, damages, shortages, or mismatches</b></li><li>Coordinate with <b>vendors and procurement team</b> for material availability</li><li>Support <b>audit and compliance requirements</b> related to logistics and assets</li><li>Prepare periodic <b>logistics and inventory reports</b></li><li>Ensure adherence to <b>SLA, TAT, and company policies</b></li></ul><p>Job Type: Full-time</p><p>Pay: ₹15,000.00 - ₹20,000.00 per month</p><p>Work Location: In person</p>

Logistics Coordinator

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process<br>
</div><div></div><br>
<div>2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

Sr. Customer Support Engineer

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3><div><b>
Experience: 1-2 Years</b></div><div><b>
Job Responsibility:</b></div><ul><li>
1-2 years of Industry Experience in handling end user support List them in order of importance.</li><li>
Desk side (Win7/Win8/Win10) Troubleshooting experience.</li><li>
OS &amp; Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience</li><li>
Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting</li><li>
Good experience for managing desktops / Laptops / Network Printers etc.</li><li>
Having Average communication skills.</li></ul></div><div></div>

Remote Support Engineer

Customer Support Engineer

Join Sysnet Global Technologies Pvt.Ltd and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sysnet Global Technologies Pvt.Ltd

ABOUT_COMPANY

Logistics Coordinator

Sr. Customer Support Engineer

Remote Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer