Qureos Mentor

Sysnet Global Technologies Pvt.Ltd

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

Customer Support Engineer

Installs configures, upgrades, tunes, and maintains production, development and test in oracle database. Creates application database objects (tables indexes, view) and grants/revokes security. Participates in application outage incidents to ensure database integrity and functionality. Participates in the creation and maintenance of back-up jobs. Defines and maintains database problem reporting, tracking, and resolution procedures. DR Configuration, sync issues and perform DR Flip activity. Provides proactive input into design issues/constraints, and impact analysis of changes. Supports, enforces and improves upon existing database development, architecture and naming standards. Basic Knowledge in MSSQL, Postgres,MongoDB database will be advantage.

Database Administrator

<div><div><b>Communication</b></div><div>
Good</div><div><b>
Email</b></div><div>
Good</div><div><b>
Experience Range</b></div><div>
3-5 Years</div><div><b>
Required Skills Set</b></div><div>
Perform SoD and EoD of NSDL/CDSL/RTGS/SFMS/CCIL/Cash &amp; other banking applications.., Process batch jobs including uploads and downloads required to be performed on various applications as a process or on need basis based on the SOP, SOD/EOD activities based on the SOP provided and as per cut off time on daily basis except when informed by regulator / application teams on account of national holidays &amp; Sundays., Perform Backup support as per SOP, Schedule processes including the processes that need to be executed on a daily, monthly and yearly basis on applications and its databases, Execute the monthly and yearly processes as per schedule , Hand and Feet Support for the devices hosted in PDC, Manage File Transfer jobs- Schedule the given Scripts for file transfer and monitor, Backup Media management &ndash; Hands and feet support for Backup and Restoration and Media movement..</div><div></div><div><b><br>
Qualification</b></div><div>
Graduation</div><div><b>
Certification</b></div><div>
Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA)</div><div><b>
Technical Question</b></div><div>
Can you describe your experience with data center infrastructure components such as servers, storage systems, networking equipment, and cooling systems?</div><div>
</div><div>
What monitoring tools have you used to oversee data center operations? How do you use these tools to ensure up-time and performance?</div><div>
</div><div>
How do you manage and maintain power distribution units (PDUs) and uninterruptible power supplies (UPS) in a data center?</div><div>
</div><div>
What are the key considerations when planning and implementing cable management in a data center?</div><div>
</div><div>
Can you explain the importance of environmental controls (temperature, humidity) in a data center, and how do you ensure optimal conditions?</div><div>
</div><div>
Can you describe your experience with data center infrastructure components such as servers, storage systems, networking equipment, and cooling systems?</div><div>
</div><div>
What monitoring tools have you used to oversee data center operations? How do you use these tools to ensure up-time and performance?</div><div>
</div><div>
How do you manage and maintain power distribution units (PDUs) and uninterruptible power supplies (UPS) in a data center?</div><div>
</div><div>
What are the key considerations when planning and implementing cable management in a data center?</div><div>
</div><div>
Can you explain the importance of environmental controls (temperature, humidity) in a data center, and how do you ensure optimal conditions?</div><div>
</div><div>
How do you prioritize and manage tasks in a high-pressure data center environment?</div><div>
</div><div>
Can you describe your approach to managing change requests and implementing updates in a live data center?</div><div>
</div><div>
What procedures do you follow for routine maintenance and inspections of data center equipment?</div><div>
</div><div>
How do you handle capacity planning and scalability in a data center?</div><div>
</div><div>
What steps do you take to ensure compliance with operational standards and best practices in a data center?</div><div>
</div><div>
Describe a critical incident you managed in a data center. What was the issue, and how did you resolve it?</div><div>
</div><div>
How do you prepare for and respond to power outages or cooling system failures in a data center?</div><div>
</div><div>
What protocols do you follow in the event of a fire alarm or other emergency situation in a data center?</div><div>
</div><div>
Can you explain your approach to disaster recovery planning and testing?</div><div>
</div><div>
How do you conduct root cause analysis for data center incidents, and what steps do you take to prevent recurrence?</div><div>
</div><div>
How do you communicate operational status and issues to stakeholders and management?</div><div>
</div><div>
Describe a time when you collaborated effectively with other teams (IT, facilities, security) to resolve a data center issue.</div><div>
</div><div>
How do you handle conflicts or disagreements within your team or with other departments?</div><div>
</div><div>
What strategies do you use to ensure effective communication and coordination during maintenance or upgrades in a data center?</div><div>
</div><div>
A critical server in the data center is experiencing performance issues. Walk me through your troubleshooting approach.</div><div>
</div><div>
You receive a notice of an impending power outage due to external factors. What steps do you take to ensure data center up time and safety?</div><div>
</div><div>
A new equipment upgrade needs to be deployed urgently in the data center. How do you plan and execute this without disrupting ongoing operations?</div><div>
</div><div>
You notice an unusual spike in temperature readings from one section of the data center. How do you investigate and address this issue?</div><div>
</div><div>
During a routine inspection, you discover a security vulnerability in the data center's physical access controls. How do you respond and mitigate this issue?</div></div>

Data Center Operator

<div><div>Key Responsibilities:</div><div></div><div><br>
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process</div><div></div><div><br>
2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.</div><div>
3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .</div><div>
4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.</div><div>
5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.</div><div>
6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.</div><div>
7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .</div><div></div><div><br>
Qualifications</div><div></div><div><br>
Diploma/Degree</div><div></div><div><br>
Knowledge &amp; Technical Skills</div><div></div><ul><li><br>
knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .</li><li>Proficiency in hardware installation, troubleshooting, and maintenance.</li></ul><div>
. Printer/Desktop/Laptop Hardware Knowledge,
</div><ul><li>Familiarity with networking concepts, protocols, and troubleshooting.</li><li>Experience with software installation, configuration, and support.</li><li>Knowledge of antivirus software, firewalls, and security best practices.</li></ul><div></div><div><br>
Experience ( Relevant )</div><div></div><div><br>
1-3 Yrs</div></div>

Join Sysnet Global Technologies Pvt.Ltd and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sysnet Global Technologies Pvt.Ltd

ABOUT_COMPANY

Customer Support Engineer

Customer Support Engineer

Database Administrator

Data Center Operator

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer