Qureos Mentor

T.G.I Fridays

<div>ROLE PURPOSE
Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the companys policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.
KEY RESPONSIBILITIES &amp; ACCOUNTABILITIES<ul><li>
Maintains a warm, welcoming , Corner Bar atmosphere.</li><li>
ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.</li><li>
Properly and promptly prepare, garnish, and serve drinks to Guests.</li><li>
Engages with Guests by making drinks in front of the Guest using working flair.</li><li>
Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.</li><li>
Upsells Guests on food or drink items when appropriate.</li><li>
Keeps a clean, organized bar area.</li><li>
Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.</li><li>
Following all relevant brand standards for service.</li><li>
Builds Guests count by promoting specials and building a regular clientele.</li><li>
Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.</li></ul>
KEY DECISIONS
Influences:<ul><li>
Following standards for Responsible Alcohol Service</li><li>
Guest Experience</li></ul>
MEASURES OF SUCCESS<ul><li>
Consistently fulfill the Key Responsibilities and Accountabilities above</li><li>
Guest satisfaction scores</li><li>
Successfully complete revalidation as outlined in the annual World Bartender Championship CompetitionManual</li><li>
Keeping a clean and presentable Bar area</li><li>
100% Recipe adherence</li><li>
100% Cash handling adherence per company policy</li></ul>
QUALIFICATION REQUIREMENTS<ul><li>
Must be dressed neatly and well groomed in company approved dress code at all times</li><li>
Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment</li><li>
Must follow standards of Responsible Service of Alcohol</li><li>
Must meet local jurisdiction requirements, including but not limited to obtaining required certifications</li><li>
Must be able to operate P.O.S. system , make change correctly and make credit card transactions</li><li>
Must be able to calmly respond to angry Guests and notify a Manager</li><li>
Must be able to pass initial and annual validation</li><li>
Must be able to respond clearly to Guests requests</li><li>
Must be able to hear well amongst loud background noise</li><li>
Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs</li><li>
Must be able to stand during entireshift</li><li>
Must be able to reach, bend, stoop, shake, stir and wipe</li><li>
Must be able to hear well amongst loud background noise</li><li>
Must be able to frequently immerse hands in hot water (every 5 minutes)</li></ul>
COMPETENCIES
EXPERT INSTIGATORS Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.<ul><li>
Creates a strong first impression promptly greeting Guests, even if they are not coming to the bar area.</li><li>
Remembers the names and favorite drinks of regular Guests.</li><li>
Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.</li><li>
Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcomeand appreciated.</li><li>
Makes the bar an attractive and exciting place to visit.</li><li>
Establishes a strong rapport with all Guests to create Fridays fans and repeat business.</li><li>
Able to read Guests needs and feelings and tailors their approach to match their mood.</li></ul>
COMMUNICATION Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.<ul><li>
Interacts in an open, sincere manner to build rapport with Guests and Team Members.</li><li>
Uses tact in their interactions with Guests and keeps conversation positive and productive.</li><li>
Listens attentively and actively and responds appropriately.</li><li>
Asks open-ended thoughtful questions to create two-way conversations.</li><li>
Makes communication with the team an ongoing process through formal and informal meetings before, during,and after the shift.</li></ul>
FLAIR &amp; SALESMANSHIP Sells the TGI Fridays experience by creating an entertaining show in the bar.<ul><li>
Demonstrates a unique, irreverent style that is personal and memorable.</li><li>
Confidently makes and serves enticing drinks Guests want.</li><li>
Possesses a contagious energy that translates to Guests and Team Members.</li><li>
Knows TGI Fridays drinks and menu items and speaks knowledgeably to make personal recommendations.</li><li>
Grows the business and expertly upsells menu items where appropriate.</li><li>
Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.</li></ul>
PERSONAL OWNERSHIP &amp; ACCOUNTABILITY Takes ownership for the bar area, demonstrates a strong sense of personal accountability.<ul><li>
Knows and abides by all applicable laws and regulations around serving alcohol.</li><li>
Consistently executes on standards of responsible service of alcohol.</li><li>
Effectively sets up the bar before their shift in order to have everything they need on hand.</li><li>
Keeps the bar area clean, presentable, and engaging to the Guests.</li><li>
Demonstrates global awareness by knowing what is happening throughout the bar at all times.</li><li>
Admits mistakes and takes prompt action to correct them.</li><li>
Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.</li><li>
Delivers consistent quality of service and energy and encourages fellow staff to do the same.</li></ul>
FLEXIBILITY &amp; STRESS TOLERANCE Knows that anything can and will happen and is willing to mix things up anyway.<ul><li>
Addresses daily challenges and obstacles with confidence and a positive attitude.</li><li>
Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered.</li><li>
Promptly anticipates and reacts to potential Guest needs and problems.</li><li>
Dives into peak service situations with energy and ease.</li><li>
Maintains an even-tempered demeanor and stays in control of situations at all times.</li><li>
Proactively handles escalating situations in a calm, mature, and tactful manner.</li></ul>
TEAMWORK &amp; COLLABORATION Fuels an environment where everyone pitches in and gets along.<ul><li>
Recognizes the importance of working together to accomplish goals.</li><li>
Eagerly accommodates Guest overflow from the dining area.</li><li>
Actively promotes cooperation, respect, and acceptance of all Team Members.</li><li>
Establishes positive and supportive working relationships with team to maintain a productive environment.</li><li>
Works seamlessly with the bar and BOH staff to stay on top of Guest needs.</li><li>
Serves as a role model and mentor for Team Members.</li></ul>
 
Brand: TGI Fridays
 
Address: 160 Southview Dr Bridgeport, WV - 26330
 
Property Description: 2555 - TGI Fridays - Bridgeport, WV
 
Property Number: 2555</div>

Bartender

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T.G.I Fridays

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Bartender