Qureos Mentor

T&R Properties

<div>Description:

SUMMARY
The Leasing Agent is accountable for showing and leasing apartments and/or condominiums to prospective residents by performing the following essential job functions.
RESPONSIBILITIES
The Leasing Agent is accountable for showing and leasing apartments/condominiums, renewing leases to existing residents and performing promotional tasks and timely follow-up with prospective residents to maximize revenue generation to meet or exceed established budget parameters. This includes, but is not limited to, the following:<ul><li>
Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors. Be responsive and respectful. Be friendly and helpful.</li><li>
Be prompt and complete: Get it right the first time.</li><li>
Always wear company uniform and nametag. Professional, business-like attire for men within an office setting includes suits, blazers and/or sports jackets, pants such as dress slacks and/or khakis, collared dress shirts, and dress shoes. Clothing must be clean and pressed. Professional, business-like attire for women within an office setting includes suits, blazers and/or sports jackets, pants such as dress slacks and/or khakis, collared dress shirts, blouses, sleeveless blouses and/or skirts if business appropriate, and dress shoes. Clothing must be clean and pressed.</li><li>
Perform, or ensure performance, of all leasing and renewal activities to maximize revenue and retention goals.</li><li>
Ensure there is appropriate entryway signage and/or balloons to draw in traffic.</li><li>
Answer the phone unless with another customer. A missed call is lost revenue.</li><li>
Check phone messages several times throughout each day and return calls promptly.</li><li>
Check email several times throughout each day for electronic inquiries/leads.</li><li>
Keep Marketing Path and Models/Target Units fresh and presentable each day utilizing the Daily Marketing Checklist.</li><li>
Ensure excellent curb appeal. All employees are expected to pick up trash when walking by.</li><li>
Build rapport with prospective residents over the phone and in person.</li><li>
Complete the guest card and confirm accuracy upon completion. Record necessary information to ascertain needs and qualifications, including the prospect&rsquo;s email address and cell phone number. This should be done on a daily basis.</li><li>
Accompany prospects to model/target units and discuss the features, benefits, size and layout of rooms. Tour the community to show the available amenities, such as a swimming pool, workout facility, playgrounds, laundry center, etc.</li><li>
Follow up with prospective residents via phone, email, and mail, 5-7 times per prospect.</li><li>
Lease renewal letters and/or contact should occur at 90, 60, 45 and 30 days prior to expiration.</li><li>
All pending renewals must be closed out no less than 30 days prior to lease expiration.</li><li>
Review and obtain all necessary information on Rental Application, Term Sheet and all applicable Lease Addenda, and collect rent, deposits and fees under the direction of the Property Manager.</li><li>
Be neat, professional and presentable. Smile. More residents RENT and STAY at a property because of YOU.</li><li>
Assist in the planning and execution of marketing strategy to qualified sources to increase traffic to the community and/or property.</li><li>
A detailed marketing plan should be created by the Property Manager and implemented each month relating to advertising, outreach marketing, resident retention and community events.</li><li>
A minimum of 4 hours per week of outreach marketing is to be done weekly. Outreach marketing is a combination of personal contact with local business professionals and distribution of marketing collateral where it will be readily available to the most people.</li><li>
The outreach marketing log is to be sent to the OPS Facilitator on the 14th and 28th of each month.</li><li>
Craigslist Ads should be updated, at the minimum, on a daily basis, and all other free sources of internet advertising should be updated at least twice weekly.</li><li>
Market Surveys are to be completed semi-monthly and submitted by the 14th and the 28th of each month.</li><li>
All other duties as assigned.</li></ul>
Requirements:

QUALIFICATIONS AND SKILLS REQUIRED<ul><li>
High school diploma or G.E.D.; 6 months related experience and/or training; or equivalent combination of education and experience.</li><li>
Must have superior verbal communication skills, high enthusiasm and proven sales techniques.</li><li>
Must be familiar with a computer and keyboard.</li><li>
Must be available two evenings per week and weekends.</li><li>
Ability to read and interpret documents such as Rental Application, Term Sheet, Residential Apartment Lease, safety rules, operating and maintenance instruction and Best Practices manuals.</li><li>
Ability to effectively present information and respond to questions from groups of prospects, residents, co-workers and the general public.</li><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram or schedule form.</li><li>
Ability to deal with problems involving several concrete variables in situations where only limited standardization exists.</li></ul>
ACCOUNTABILITY CERTIFICATION
I certify that I have read this job description and understand my accountability. I understand that this
is a summary of the position and I am responsible for complying with all policies and procedures as documented in the Policy and Procedure and Yardi manuals.</div>

Central Leasing Professional

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T&R Properties

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Central Leasing Professional