Urwah Admin

Tabby

<div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;">Concept, prototype and execute brand and marketing experiences for Tabby's Financial Services products, our growing product stream, across web, app, social, email, paid media and in-store materials.</span></div><div><span style="font-size: 11px;">Collaborate with cross-functional teams including marketing, product and design to have a deep understanding of our products and customers, and ensure visual consistency, high-quality storytelling, and a user-centric approach across all touch points.</span></div><div><span style="font-size: 11px;">Craft compelling stories and visuals for seasonal campaigns and creative launches in close collaboration with the wider Brand Studio.</span></div><div><span style="font-size: 11px;">Own the visual consistency of the Financial Services brand stream, making sure all outputs reflect Tabby's tone, look and feel.</span></div><div><span style="font-size: 11px;">Contribute to a cohesive Tabby brand identity platform and system (palette, components, type, motion, etc.)</span></div><div><span style="font-size: 11px;">Use data and insights to inform design decisions and continually improve creative effectiveness.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Skills, Knowledge &amp; Expertise</b></span></div><div><span style="font-size: 11px;">You have 4+ years of experience in brand, marketing or visual design, ideally in a fast-paced tech or consumer brand.</span></div><div><span style="font-size: 11px;">You have deep experience in Figma and Adobe Creative Cloud (Illustrator, Photoshop); motion design is a strong advantage.</span></div><div><span style="font-size: 11px;">You have experience building and optimising CRM/email campaigns through drag-and-drop editors</span></div><div><span style="font-size: 11px;">You've worked on a variety of asset types, including OOH, paid ads, in-store branding and digital media.</span></div><div><span style="font-size: 11px;">You're a systems thinker who knows how to balance brand consistency with creative flexibility.</span></div><div><span style="font-size: 11px;">You can manage multiple priorities and stakeholders and you're comfortable leading projects from start to finish.</span></div><div><span style="font-size: 11px;">You have excellent communication skills, with the ability to clearly present your ideas and rationale to both creative and non-creative partners.</span></div><div><span style="font-size: 11px;">You are fluent in English design work; Arabic design skills are a bonus.</span></div>

Senior Brand Designer B2B

<div><span style="font-size: 11px;"><b>Service Designer</b></span></div><div><span style="font-size: 11px;">Service Designer</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Department</b>: Training and Quality</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Employment Type: </b>Full Time</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Location</b>: Remote</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Reporting To:</b> Mariam Aerabe</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>About us:</b></span></div><div><br></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;">Agent Enablement &amp; Content Design:</span></div><div><span style="font-size: 11px;">Create high-quality, actionable content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning modules).</span></div><div><span style="font-size: 11px;">Translate complex product features, policies, and workflows into simple, scannable, and practical content.</span></div><div><span style="font-size: 11px;">Support Insights &amp; Customer Experience:</span></div><div><span style="font-size: 11px;">Monitor ticket trends, agent feedback, and QA metrics to identify recurring friction points.</span></div><div><span style="font-size: 11px;">Surface agent-observed &amp; customer pain points to Product for actionable improvements.</span></div><div><span style="font-size: 11px;">Cross-Functional Collaboration:</span></div><div><span style="font-size: 11px;">Partner with Product Managers, Ops, QA, and Training teams to co-design process or content solutions.</span></div><div><span style="font-size: 11px;">Facilitate alignment sessions, feedback loops, and knowledge sharing across teams.</span></div><div><span style="font-size: 11px;">Continuous Improvement:</span></div><div><span style="font-size: 11px;">Maintain, iterate, and optimize all agent-facing content for accuracy, clarity, and usability.</span></div><div><span style="font-size: 11px;">Proactively identify gaps in agent knowledge or recurring customer pain points and recommend solutions.</span></div><div><span style="font-size: 11px;">Operational Excellence &amp; Metrics:</span></div><div><span style="font-size: 11px;">Maintain a friction log and track resolution status for recurring issues.</span></div><div><span style="font-size: 11px;">Measure success via agent readiness, ticket volume reduction, content usage, and customer satisfaction improvements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Skills, Knowledge &amp; Expertise</b></span></div><div><span style="font-size: 11px;">Excellent written and verbal communication in English; Arabic proficiency is a plus.</span></div><div><span style="font-size: 11px;">2+ years of experience in CX, content design, instructional design, or operational enablement.</span></div><div><span style="font-size: 11px;">Hands-on experience with design/content tools and knowledge base platforms</span></div><div><span style="font-size: 11px;">Strong analytical mindset: able to interpret agent feedback, QA metrics, and ticket trends to inform content and process improvements.</span></div><div><span style="font-size: 11px;">Collaborative and cross-functional: able to influence Product, Ops, and Training teams.</span></div><div><span style="font-size: 11px;">Strong problem-solving skills with the ability to translate operational challenges into actionable solutions.</span></div><div><span style="font-size: 11px;">Detail-oriented and process-driven, capable of maintaining high quality under tight deadlines.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Preferred Qualifications:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience in CX operations, service leadership, or product support.</span></div><div><span style="font-size: 11px;">Familiarity with multilingual teams or designing content for agents</span></div><div><span style="font-size: 11px;">Understanding of UX principles and user-centric content creation.</span></div><div><span style="font-size: 11px;">Experience in data-driven content iteration based on agent and customer insights.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Benefits</b></span></div><div><span style="font-size: 11px;">We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.</span></div><div><span style="font-size: 11px;">A working environment that gives you autonomy and responsibility from day one.</span></div><div><span style="font-size: 11px;">You should be comfortable with the idea that the quality of your work will influence the shape of your career.</span></div><div><span style="font-size: 11px;">Participation in the company's employee stock options program.</span></div><div><span style="font-size: 11px;">Health Insurance.</span></div><div><span style="font-size: 11px;">Flexi Perks: a monetary benefit to spend on what matters most to you - health, well-being, education, or professional development.</span></div>

Service Designer

<p>As a Product Manager for KYC Data Enrichment in the Risk Technologies stream you will combine classic product management skills with platform mindset, strong data analysis and UX/UI expertise. This role focuses on building and scaling the platform profile solutions, integrating data from Open Banking providers, geolocation sources, and user-provided inputs. You'll ensure comprehensive data collection to support security, risk, anti-fraud needs, and embed platform capabilities seamlessly into product flows across the Tabby ecosystem.</p>
<p><strong>What you will need</strong></p>
<ul>
<li>4+ years of experience in Product Management of customer-facing products</li>
<li>Core expertise: Deep understanding of the current market state and best practices for KYC and UI/UX in web/mobile</li>
<li>Strong experience in project management, delivering complex cross-team projects</li>
</ul>
<p><strong>Nice to have:</strong> prior experience as a Data Analyst, System analyst or Project manager, combined with experience in Product Management</p>
<p><strong>Product &amp; Project Management Skills</strong></p>
<ul>
<li>Problem identification, solution design, prioritization, and planning</li>
<li>Defining product vision and strategy, setting and tracking OKRs</li>
<li>Building metrics trees and defining key product metrics</li>
</ul>
<p><strong>Technical &amp; Delivery Skills</strong></p>
<ul>
<li>Solid project management skills</li>
<li>Experience in data analysis, quantitative metrics, SQL, A/B testing</li>
<li>Business and system analysis skills with a broad technical perspective</li>
<li>Experience evaluating the UI/UX quality</li>
</ul>
<p><strong>Communication:</strong></p>
<ul>
<li>Strong verbal and written English skills (at least B2)</li>
<li>Strong team leadership and cross-functional collaboration skills</li>
<li>Excellent communication skills with the ability to clearly articulate vision, decisions, and trade-offs in C-level forums</li>
</ul>

Product Manager, KYC

<div><span style="font-size: 11px;">Senior Data Partner</span></div><div><span style="font-size: 11px;"><b>Senior Data Partner</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Department</b>: Data Platform</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Employment </b>Type: Full Time</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Location</b>: Remote</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Reporting To: Maksim Zolotarev</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Description</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.3 billion.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">We are hiring a Data Partner who will become a key part of our evolving data culture and help business users extract the full value from the DWH data.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Key Responsibilities:</span></div><div><span style="font-size: 11px;">Development of data models for analytics, reporting, and use of data for ML and Backend services</span></div><div><span style="font-size: 11px;">Development of Data Mesh, creation and maintenance of Data Products within the domain, from requirements gathering to implementation</span></div><div><span style="font-size: 11px;">Ensuring data quality through the development of automated checks (Data Quality Tests)</span></div><div><span style="font-size: 11px;">Optimizing the cost of data consumption, improving computational resource usage efficiency, and developing Data Products through metrics</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">What you'll bring:</span></div><div><span style="font-size: 11px;">3+ years of experience as a Data Engineer or Data Analyst</span></div><div><span style="font-size: 11px;">Data modeling: SCD forms, Normal forms, Star / Snowflake Schema, Data Vault</span></div><div><span style="font-size: 11px;">Good knowledge of Python</span></div><div><span style="font-size: 11px;">Good knowledge of SQL</span></div><div><span style="font-size: 11px;">Familiar with tech stack as Airflow, dbt, BigQuery, Clickhouse, GitLab(CI/CD)</span></div><div><span style="font-size: 11px;">Familiar with BI tools as Looker, Tableau, Metabase</span></div><div><span style="font-size: 11px;">Best practices for data processing and data storing</span></div><div><span style="font-size: 11px;">Experience on Google Cloud Platform</span></div><div><span style="font-size: 11px;">Strong communication skills in English</span></div><div><br></div>

Senior Data Partner

<p>Tabby is seeking a skilled and detail-oriented Legal Specialist with 1-2 years of experience in the legal sector. The candidate must possess an understanding of UAE laws and regulations, excellent drafting skills, and the ability to manage multiple tasks in a fast-paced environment. This role will involve assisting with legal documentation, contract management, and providing general administrative support to the legal department in the UAE office.</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Assist in drafting, reviewing, and organizing legal documents, including contracts, NDAs, MOUs, and corporate resolutions.</li>
<li>Support the legal team with contract lifecycle management, including tracking execution, renewals, and terminations.</li>
<li>Conduct legal research and summarize findings on UAE laws, regulations, and compliance requirements along with providing support in relation to regulatory filings.</li>
<li>Maintain legal files, databases, and documentation in an organized and secure manner.</li>
<li>Liaise with external legal counsel and government agencies as required.</li>
<li>Monitor and track changes in local laws and regulations that may impact the business.</li>
<li>Assist in the development and implementation of internal policies, procedures, and compliance frameworks.</li>
<li>Provide general administrative support to the legal department.</li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li>Bachelor s degree in Law or equivalent legal qualification.</li>
<li>Minimum of 1 2 years of paralegal or legal assistant experience, preferably within the UAE.</li>
<li>Solid understanding of UAE laws and regulatory landscape.</li>
<li>Familiarity with contract management software or legal tech tools.</li>
<li>Strong written and verbal communication skills in English (Arabic is an advantage).</li>
<li>High attention to detail and strong organizational skills to manage multiple tasks under tight deadlines.</li>
<li>Ability to manage multiple priorities and meet deadlines.</li>
<li>Proactive, resourceful, and a team player with a high level of integrity and professionalism.</li>
</ul>

Legal Specialist

<div><span style="font-size: 11px;"><b>About the role: As a Community Manager for the Customer Experience team at Tabby, you will be responsible for managing and e</b>ngaging with our online community across various social media platforms. You will play a crucial role in providing exceptional customer support and building positive relationships with our customers who reach out to us on social media. You will also be responsible for managing and monitoring the company's social media accounts, creating engaging content, and analyzing social media data to drive insights and improvements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;">Manage and engage with the company's online community on social media platforms, including responding to customer inquiries, comments, and messages in a timely and professional manner.</span></div><div><span style="font-size: 11px;">Monitor social media channels for customer inquiries, comments, and reviews, and respond promptly and professionally to address customer needs and concerns.s</span></div><div><span style="font-size: 11px;">Manage a team of social media specialists responsible for providing customer support through social media channels (e.g. Twitter, LinkedIn, Facebook, Instagram)</span></div><div><span style="font-size: 11px;">Build and maintain positive relationships with customers through regular interaction, fostering a sense of community and trust</span></div><div><span style="font-size: 11px;">Create engaging and relevant social media content, including posts, comments, and messages, that align with the company's brand voice and messaging</span></div><div><span style="font-size: 11px;">Collaborate with internal teams (e.g. marketing, legal, compliance) to ensure social media content and responses are compliant with regulatory guidelines and brand standards</span></div><div><span style="font-size: 11px;">Develop and manage social media support processes and procedures to ensure timely and effective resolution of customer issues</span></div><div><span style="font-size: 11px;">Provide coaching and training to team members</span></div><div><span style="font-size: 11px;">Stay up-to-date with industry trends and best practices in social media customer support, and apply them to improve our support services</span></div><div><span style="font-size: 11px;">Collaborate with cross-functional teams, such as marketing, customer service, and compliance, to ensure consistent messaging and alignment with company policies and guidelines.s</span></div><div><span style="font-size: 11px;">Stay up to date on industry trends, social media best practices, and financial industry regulations to ensure compliance with relevant guidelines.</span></div><div><span style="font-size: 11px;">Provide regular reports and updates to management on social media performance, trends, and customer feedback</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Skills, Knowledge &amp; Expertise</b></span></div><div><span style="font-size: 11px;">Native Arabic speaker.</span></div><div><span style="font-size: 11px;">Manage and engage with the company's online community on social media platforms, including responding to customer inquiries, comments, and messages in a timely and professional manner.</span></div><div><span style="font-size: 11px;">Monitor social media channels for customer inquiries, comments, and reviews, and respond promptly and professionally to address customer needs and concerns.s</span></div><div><span style="font-size: 11px;">Manage a team of social media specialists responsible for providing customer support through social media channels (e.g. Twitter, LinkedIn, Facebook, Instagram)</span></div><div><span style="font-size: 11px;">Build and maintain positive relationships with customers through regular interaction, fostering a sense of community and trust</span></div><div><span style="font-size: 11px;">Create engaging and relevant social media content, including posts, comments, and messages, that align with the company's brand voice and messaging</span></div><div><span style="font-size: 11px;">Collaborate with internal teams (e.g. marketing, legal, compliance) to ensure social media content and responses are compliant with regulatory guidelines and brand standards</span></div><div><span style="font-size: 11px;">Develop and manage social media support processes and procedures to ensure timely and effective resolution of customer issues</span></div><div><span style="font-size: 11px;">Provide coaching and training to team members</span></div><div><span style="font-size: 11px;">Stay up-to-date with industry trends and best practices in social media customer support, and apply them to improve our support services</span></div><div><span style="font-size: 11px;">Collaborate with cross-functional teams, such as marketing, customer service, and compliance, to ensure consistent messaging and alignment with company policies and guidelines.s</span></div><div><span style="font-size: 11px;">Stay up to date on industry trends, social media best practices, and financial industry regulations to ensure compliance with relevant guidelines.</span></div><div><span style="font-size: 11px;">Provide regular reports and updates to management on social media performance, trends, and customer feedback.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Preferred qualifications:</b></span></div><div><span style="font-size: 11px;">Bachelor's degree in Communications, Marketing, or a related field</span></div><div><span style="font-size: 11px;">Understanding of regulatory compliance guidelines for social media customer support in financial services</span></div><div><span style="font-size: 11px;">Experience in community building, engagement, and advocacy programs</span></div><div><br></div>

Social Media Support Manager, Customer Experience

<p>We are looking for a Lead Process Analyst to analyze, design, and optimize system workflows and business processes, ensuring efficiency, scalability, and seamless system integration. You will work closely with engineering, product, and business teams to develop structured workflows, technical specifications, and automation strategies that improve operational performance.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage two process analysts and support them for different process workflow configurations</li><li>Gather, analyze, and document business requirements, ensuring clarity and alignment with business objectives.</li><li>Translate requirements into structured technical specifications for development teams.</li><li>Define system workflows and integration schemes to enhance process efficiency along with workflow configuration.</li><li>Optimize and document existing processes, ensuring they are scalable and well-integrated across systems.</li><li>Collaborate with engineering teams to define API interactions, system dependencies, and message flows.</li><li>Support test case development and A/B experiments to validate process changes.</li><li>Ensure seamless communication between business and technical teams, resolving requirement ambiguities.</li></ul><p><strong>Skills, Knowledge &amp; Expertise</strong></p><p><strong>Must Have:</strong></p><ul><li>3-5 years of experience as a Systems Analyst in a technology-driven environment.</li><li>Strong process decomposition skills and ability to write clear technical specifications.</li><li>Hands-on experience with business rules engines, decision modelling, and workflow configuration.</li><li>Strong analytical skills, with experience mapping workflows, analyzing dependencies, and improving system efficiencies.</li><li>Proficiency in process modeling using UML/BPMN notations.</li><li>Ability to work with engineering teams to define system specifications, process improvements, automation logic and system workflows.</li><li>Experience with API protocols (SOAP/REST/gRPC) and system integrations.</li><li>Familiarity with message brokers (RabbitMQ, Kafka, Google Pub/Sub) for event-driven architectures.</li></ul><p><strong>Nice to Have:</strong></p><ul><li>Previous experience with managing teams is a huge plus</li><li>Experience in FinTech products, particularly in lending, payments, or risk operations.</li><li>Understanding of database design and SQL for structuring system data flows.</li><li>Basic programming knowledge for technical feasibility assessments.</li></ul>

Lead, Process Engineering

Join Tabby and explore 38   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.