Urwah Admin

Tabby

<p><b>No experience? No problem! </b></p><p>We welcome fresh graduates and gap year students. Your trainers and seniors will guide through it all; all you need is willingness to learn and grow!</p><p><b>Company Description</b></p><p>Tabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.</p><p><b>Qualifications</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic</li><li>Graduates only</li><li>Military certificate required for males</li><li>Cairo/Giza residents</li></ul><p>Pay: Up to E&pound;42,600.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative

<p>Tabby is Hiring Customer Support Stars!</p><p>Location: The Greek Campus, Downtown Cairo</p><p>Are you fluent in English and Arabic? Ready for a high-paying job with amazing bonuses? Join our team!</p><p><b>Graduates only</b></p><p>Your Paycheck:</p><p>Guaranteed Salary: 18,000 EGP (Basic) + Language allawonce 7,000 EGP</p><p>HUGE Monthly Bonus: Earn up to 70% of your gross salary!</p><p>Monthly transportation allowance 5000 per month</p><p>Plus, Amazing Bonuses:</p><p>50% Bonus after 3 months</p><p>50% Bonus after 6 months</p><p>100% Bonus after 1 year</p><p>100% Bonus every 6 months after that!</p><p>The Perks:</p><p>Full Benefits: Health &amp; Social Insurance.</p><p>Paid Training: 6 weeks of fully paid training &amp; nesting.</p><p>Great Location: Based in the vibrant Greek Campus.</p><p>The Job:</p><p>Assist customers via chat, calls, and email.</p><p>5-day rotational shifts (8 hours + 1 hr break).</p><p>Shifts run between 7 AM and 11 PM.</p><p>Ready to boost your career? DM</p><p>Pay: E&pound;25,000.00 - E&pound;30,000.00 per month</p><p>Work Location: In person</p>

customer service representative

<p>We are hiring Customer Service Representatives in Cairo.</p><p><b>Requirements</b></p><ul><li>B2&ndash;C1 English level</li><li>Graduates only</li><li>Cairo/Giza residents only</li></ul><p><b>What we offer</b></p><ul><li>Gross salary package up to <b>45,000 EGP</b></li><li>Medical &amp; Social Insurance from Day 1</li><li>Fully paid training</li><li>Career growth opportunities</li><li>Fully online interview process</li></ul><p><b>Location</b><br/>The Greek Campus, Downtown Cairo</p><p>If you're interested, send me a WhatsApp message to start the hiring process:<br/>https://wa.me/201158292724</p><p>Referrals are always appreciated!</p><p>Pay: Up to E&pound;45,000.00 per month</p><p>Work Location: In person</p>

Customer Experience Associate B2/C1

<p>We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.Key Responsibilities</p><ul><li>Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team</li><li>Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions</li><li>Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction</li><li>Complete your monthly log-in hours to stay updated on the Product and Process Knowledge</li><li>Participate in Quality Calibrations sessions</li><li>Provide recommendations for procedural improvements (NHT student feedback)</li><li>Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes</li></ul><p>Skills, Knowledge and Expertise</p><ul><li>You have 5+ years of experience in customer service, with a proven track record of success</li><li>You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)</li><li>You have a bachelor's degree in a related field (e.g. communication, psychology, business)</li><li>You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region</li><li>You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)</li><li>You are able to work independently and as part of a team.</li><li>You have Excellent organizational and time management skills.</li></ul><p>Preferred qualifications:</p><ul><li>Experience with designing and facilitating virtual and face to face training.</li><li>Knowledge of adult learning principles and instructional methodologies in training and development.</li><li>Experience with learning management systems (LMS or LXP).</li><li>Certification in customer service training or related soft skills.</li></ul><p>Work Location: In person</p>

Customer Service Trainer

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br>
</div><div>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
</div><div>
<br>
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br>
</div><div>
<br>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Handle requests from the support team and colleagues (basic problem analysis);</li>
<li>Identify and report bugs;</li>
<li>Standardize solutions, prepare and update documentation for L1 and L2 teams;</li>
<li>Analyze technical issues and create development tasks for fixing them;</li>
<li>Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);</li>
<li>Automate routine tasks.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Experience working with<b> Jira;</b>
</li><li>Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);</li>
<li>Experience with <b>monitoring and logging tools (Datadog, Grafana, Kibana);</b>
</li><li>Knowledge and practical use of administrative automation tools;</li>
<li>English at a level sufficient for written communication and reading technical documentation (B2);</li>
<li>Understanding of software development principles;</li>
<li>Experience writing simple<b> SQL queries.</b><br>
</li></ul><div><b>Nice to have:</b></div><ul>
<li>Experience with Google Cloud;</li>
<li>Experience with Google Apps Script;</li>
<li>Scripting skills (Bash, Python, Go);</li>
<li>Understanding of ITIL processes;</li>
<li>Basic knowledge of FinTech</li>
<li>Jira administration experience.</li>
<li>Experience at a startup.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

ServiceDesk Engineer L1

<p><b>No experience? No problem! </b></p><p>We welcome fresh graduates and gap year students. Your trainers and seniors will guide through it all; all you need is willingness to learn and grow!</p><p><b>Company Description</b></p><p>Tabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.</p><p><b>Qualifications</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic</li></ul><p>Pay: Up to E&pound;42,600.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul><p>Work Location: In person</p>

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Job Title: </b>Legal Intern</div><div>
<b>Location: </b>KSA</div><div>
<b>Department: </b>Legal</div><div>
<b>Job Type:</b> 6 month Internship (Full-Time)</div><div>
<b>Reports To: </b>KSA Legal Counsel<br>
</div><div><b>About Tabby</b></div><div>
<br>
Tabby is a leading tech-enabled payment solution provider that is committed to simplifying the way businesses and consumers transact in the Middle East. Our innovative approach to the Fintech sector has positioned us as a key player in the industry. We are dedicated to delivering exceptional experiences to our clients and end-users by providing secure, efficient, and user-friendly payment solutions.</div><div>
<br>
<b>About the Role</b>
</div><div>
<br>
We are looking for a motivated and detail-oriented Legal Intern to join our legal team in KSA. This is an excellent opportunity for law graduates to gain hands-on experience in a dynamic fintech environment. The intern will support the legal team across a variety of tasks, including legal research, document review, and administrative support, while developing a foundational understanding of KSA laws, regulations, and in-house legal operations.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Assist in the review and proofreading of legal documents including commercial contracts to ensure accuracy and consistency.</li>
<li>Conduct legal research on KSA laws, regulations, and compliance requirements and prepare concise summaries for the legal team.</li>
<li>Support the legal team in tracking and monitoring updates to local laws and regulations that may impact the business.</li>
<li>Help maintain and organize the legal department's contract repository and document management systems.</li>
<li>Assist in preparing templates, presentations, and reports for internal and regulatory purposes.</li>
<li>Provide general administrative support to the legal team, including project management, drafting correspondence and coordinating internal follow-ups.</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor's degree in Law from a recognized university</li>
<li>Previous work experience desirable, ideally in a legal function</li>
<li>Basic awareness of KSA laws</li>
<li>Working knowledge of the KSA regulatory landscape for financial services is a plus</li>
<li>Strong written and verbal communication skills in Arabic and English</li>
<li>High attention to detail and strong organizational skills</li>
<li>Eagerness to learn, proactive attitude, and ability to work collaboratively in a fast-paced environment</li>
<li>Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Legal Intern

Join Tabby and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tabby

About Company

Customer Service Representative

customer service representative

Customer Experience Associate B2/C1

Customer Service Trainer

ServiceDesk Engineer L1

Customer Service Representative

Legal Intern