Urwah Admin

Tabby

<p>This is a full-time, on-site role located in Cairo for an English Call Centre Specialist. Responsibilities include handling customer inquiries in English, providing exceptional customer service, effectively communicating solutions to customer concerns, and managing call center interactions with professionalism and empathy. Additional duties encompass answering product and service-related queries, resolving issues in a timely manner, and maintaining accurate records of customer interactions.<br/><b>Qualifications</b></p><ul><li>Strong English language skills, with experience in English Teaching or Translation</li><li>Effective Communication and Customer Service abilities, including active listening and problem-solving</li><li>Experience in Training or coaching for skill-building purposes is an advantage</li><li>Ability to work in a team-oriented environment and adapt to a fast-paced setting</li><li>Organized and detail-oriented approach to handling tasks and maintaining records</li><li>Proficiency in using call center software and tools is an added advantage</li><li>Bachelor's degree or equivalent experience in a relevant field</li></ul><p>Job Types: Full-time, Permanent, Contract, New grad<br/>Contract length: 12 months</p><p>Pay: E&pound;19,000.00 - E&pound;37,000.00 per month</p>

English Customer Service Agent

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
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Client Relationship Management:</b> Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div>
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<b>Leadership:</b> The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div><br>
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Account Monitoring:</b> Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div><br>
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Upsell and x-sell: </b>increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div><br>
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Communication:</b> Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.</div><div></div><div><br>
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Problem Solving:</b> Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div><br>
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Product Knowledge:</b> Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div><br>
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Collaboration:</b> Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
<b>Documentation:</b> Maintain accurate client interactions, transactions, and communications records in our CRM system.</div><br>
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Skills, Knowledge &amp; Expertise</b></h3><div><br>
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Education:</b> Bachelor's degree in business administration, Finance, Economics, or a related field.</div><div></div><div><br>
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Language: </b>Bilingual Arabic and English speakers are required.</div><div></div><div><br>
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Communication Skills:</b> Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div><br>
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Interpersonal Skills:</b> Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div><br>
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Problem-Solving Abilities:</b> Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div>
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<b>Leadership:</b> The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.</div><div></div><div><br>
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Organisational Skills:</b> Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div><br>
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Cross-Functional Collaboration: </b>Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div><br>
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Tech Savvy:</b> Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div><br>
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Interest in FinTech:</b> A keen interest in financial technology and a desire to learn and grow within the industry.</div><br>
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About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
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The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
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Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
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Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Account Management Specialist

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What You'll Be Doing</b></span></div><div><span style="font-size: 11px;">Build and maintain clear, insightful dashboards and reports across the employee lifecycle.</span></div><div><span style="font-size: 11px;">Dig into HR data (think: hiring, attrition, engagement, performance) and find the stories behind the numbers.</span></div><div><span style="font-size: 11px;">Run deep-dive ad-hoc analyses and present findings in a way that drives action, not just information.</span></div><div><span style="font-size: 11px;">Ensure data quality across our HR systems, and help streamline and automate reporting workflows.</span></div><div><span style="font-size: 11px;">Partner with HR, Finance, and Leadership to support strategic workforce planning and decision-making.</span></div><div><span style="font-size: 11px;">Be our go-to person for all things HR analytics.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>What You'll Bring</b></span></div><div><span style="font-size: 11px;">2-4 years of experience in HR analytics, people operations, or a related data role.</span></div><div><span style="font-size: 11px;">Hands-on experience with HR systems (HRIS, ATS), DWH (BigQuery), and visualization tools (Looker, Metabase etc.).</span></div><div><span style="font-size: 11px;">Advanced knowledge of SQL, Python.</span></div><div><span style="font-size: 11px;">You're fluent in spreadsheets (Excel or Google Sheets) and can tell a story with numbers.</span></div><div><span style="font-size: 11px;">A natural curiosity and sharp eye for spotting patterns, gaps, and opportunities.</span></div><div><span style="font-size: 11px;">Clear communication skills-you can turn complex findings into simple narratives.</span></div><div><span style="font-size: 11px;">Bonus points if you've worked in a startup, tech, or fintech environment.</span></div>

Data Analyst, People Tech

Join Tabby and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tabby

ABOUT_COMPANY

English Customer Service Agent

Account Management Specialist

Data Analyst, People Tech