Urwah Admin

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are looking for a Risk Management Analyst who will be responsible for assessing, monitoring, and managing risks associated with third-party vendors across their lifecycle, ensuring compliance with regulatory requirements and internal policies.<br>
<br>
You will work closely with business, technology, legal, procurement, and compliance teams to identify risks, support remediation activities, and provide clear risk insights to stakeholders and management through effective reporting and governance.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
<b>
1. Framework Implementation</b><br>
</div><ul><li>Support the execution of Tabby's <b>Third-Party Risk Management</b> framework, including the application of relevant policies, procedures, and controls.<br>
</li>Contribute to the continuous improvement of risk management practices in line with industry standards and regulatory expectations.<br>
<li>
</li>
</ul><div><br>
<b>2. Risk Assessment &amp; Monitoring</b><br>
</div><ul><li>Conduct comprehensive <b>risk assessments</b> of vendors to evaluate their inherent and residual risks.<br>
</li>Review vendor documentation such as financial reports, security certifications, and compliance attestations.<br>
<li>
</li><li>Perform <b>ongoing monitoring</b> of vendor performance, risk indicators, and adherence to contractual and regulatory requirements.<br>
</li>
</ul><div><br>
<b>3. Compliance &amp; Governance</b><br>
</div><ul><li>Ensure all third-party engagements comply with applicable <b>laws, regulations, and internal policies.</b><br>
</li>Maintain accurate and up-to-date vendor risk records and documentation for audit and regulatory purposes.<br>
<li>
</li>
</ul><div><br>
<b>4. Stakeholder Collaboration</b><br>
</div><ul><li>Work closely with <b>business units, IT, legal, procurement, and compliance</b> teams to identify, assess, and mitigate risks throughout the vendor lifecycle.<br>
</li>Provide risk insights and recommendations to internal stakeholders for informed decision-making.<br>
<li>
</li>
</ul><div><br>
<b>5. Risk Mitigation &amp; Remediation</b><br>
</div><ul><li>Identify potential vendor-related risks and coordinate with internal and external parties to develop <b>risk mitigation plans.</b><br>
</li>Monitor remediation efforts to ensure timely closure of identified issues or control gaps.<br>
<li>
</li>
</ul><div><br>
<b>6. Reporting</b><br>
</div><ul><li>Prepare and deliver <b>vendor risk reports</b> to management and key stakeholders, highlighting trends, risk ratings, and emerging issues.<br>
</li>Support data collection and analysis for management dashboards and regulatory submissions.<br>
<li>
</li>
</ul><div><br>
<b>7. Vendor Lifecycle Management</b><br>
</div><ul><li>Assist in vendor <b>onboarding, due diligence, contract review, ongoing monitoring, and offboarding</b> processes.<br>
</li><li>Ensure consistent application of risk criteria across all stages of the vendor lifecycle.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in <b>Risk Management, Business Administration, Finance, IT, or a related field.</b>
</li><li>2&ndash;4 years of relevant experience in <b>third-party risk management, vendor management, or operational risk.</b>
</li><li>Knowledge of regulatory requirements (e.g., <b>ISO 27001, PDPL, GDPR, PCI-DSS</b>) and risk frameworks.</li>
<li>Strong analytical, organizational, and communication skills.</li>
<li>Proficiency in <b>MS Office, GRC tools, or TPRM platforms.</b></li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Risk Analyst (Vendor Risk)

<p>A French Call Centre Agent handles customer interactions (calls, emails, chat) in French, resolving inquiries, providing product info, troubleshooting issues, processing orders, and documenting interactions in CRM systems, requiring fluency in French, strong communication, problem-solving, and adherence to performance standards for customer satisfaction. Responsibilities can include inbound/outbound calls, technical support, sales, or market research, often in international settings or for global brands, demanding adaptability and teamwork. Key Responsibilities:</p><ul><li><b>Customer Interaction</b>: Answer and respond to French-speaking customers via phone, email, or chat.</li><li><b>Issue Resolution</b>: Diagnose and resolve product/service issues, complaints, and service requests.</li><li><b>Information Provision</b>: Offer accurate information about products, services, pricing, and policies.</li><li><b>Documentation</b>: Accurately log all interactions, customer details, and solutions in the CRM system.</li><li><b>Sales/Support</b>: Process orders, identify needs, and recommend tailored solutions or upsell opportunities.</li><li><b>Escalation</b>: Identify and escalate complex or high-risk issues to supervisors.</li><li><b>Follow-Up</b>: Conduct outbound calls for surveys, follow-ups, or lead generation.</li><li><b>Process Adherence</b>: Follow company procedures, standards, and quality guidelines.</li></ul><p>Essential Skills &amp; Requirements:</p><ul><li><b>Language</b>: Native-level fluency in French (spoken/written); often professional English as well.</li><li><b>Communication</b>: Excellent active listening, clarity, grammar, and professional tone.</li><li><b>Problem-Solving</b>: Ability to think critically and offer effective solutions.</li><li><b>Technical Aptitude</b>: Comfort using multiple applications, CRMs (Salesforce, HubSpot), and dialers.</li><li><b>Soft Skills</b>: Adaptability, multitasking, teamwork, and working under pressure.</li><li><b>Experience</b>: Previous call center or customer service experience is often a plus, but not always mandatory.</li></ul><p>Work Environment:</p><ul><li>Can be remote or on-site in various locations (e.g., Cairo, USA, UK).</li><li>May involve rotational shifts, night shifts, and working on weekends.</li><li>Focus on achieving KPIs, customer satisfaction, and meeting performance targets.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: E&pound;25,000.00 - E&pound;30,000.00 per month</p>

French Customer Service agent

<p>Key Responsibilities</p><ul><li>Answer and manage a high volume of calls/communications professionally.</li><li>Provide accurate information about products/services, process orders, and handle returns.</li><li>Troubleshoot problems and resolve customer complaints efficiently.</li><li>Document all customer interactions and update CRM records accurately.</li><li>Follow company scripts and guidelines while thinking creatively for solutions.</li><li>Identify and escalate priority issues to management.</li><li>Perform outbound calls for follow-ups or surveys.</li></ul><p>Essential Skills &amp; Qualifications</p><ul><li><b>Communication:</b> Excellent verbal and written English skills, clear articulation.</li><li><b>Customer Service:</b> Patience, empathy, positive attitude, and de-escalation skills.</li><li><b>Technical:</b> Computer proficiency, ability to multitask across applications (CRM).</li><li><b>Problem-Solving:</b> Strong analytical skills to find effective solutions.</li><li><b>Adaptability:</b> Ability to work in shifts, handle pressure, and learn quickly.</li></ul><p>Work Environment</p><ul><li>Fast-paced, target-driven environment.</li><li>May involve shifts, weekends, and holidays.</li><li>Uses multiple software applications, especially Customer Relationship Management (CRM) tools.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: E&pound;19,000.00 - E&pound;22,000.00 per month</p>

English Call center agent

<p>Key Responsibilities</p><ul><li><b>Customer Interaction:</b> Answer and manage high volumes of inbound and outbound calls, chats, or emails in English.</li><li><b>Issue Resolution:</b> Address customer inquiries, troubleshoot problems, de-escalate complaints, and provide solutions.</li><li><b>Information Provision:</b> Offer accurate information about products, services, billing, and policies.</li><li><b>Documentation:</b> Accurately log all customer interactions, details, and resolutions in the CRM or software.</li><li><b>Process Adherence:</b> Follow company scripts, guidelines, and procedures while striving for efficiency and customer satisfaction.</li><li><b>Follow-Ups:</b> Make outbound calls for follow-ups or to schedule appointments.</li></ul><p>Essential Skills &amp; Qualifications</p><ul><li><b>Language:</b> Fluent English (verbal and written) is mandatory.</li><li><b>Communication:</b> Excellent active listening, clarity, and interpersonal skills.</li><li><b>Problem-Solving:</b> Strong ability to think critically and find solutions.</li><li><b>Customer Focus:</b> Patience, empathy, and a commitment to excellent service.</li><li><b>Technical:</b> Proficiency with call center software, CRM systems, and MS Office.</li><li><b>Experience:</b> Previous customer service experience is often preferred but not always required.</li></ul><p>Typical Requirements</p><ul><li>High school diploma or equivalent.</li><li>Ability to multitask and manage time effectively.</li><li>Adaptability to different customer needs and call types.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: E&pound;19,000.00 - E&pound;37,000.00 per month</p><p>Work Location: Hybrid remote in Giza</p>

English Chat and voice agent

<p><b>Tabby</b> creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</p><p>The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</p><p>Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br/>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.</p><p>We are looking for a driven, analytical, and people-focused Operations Team Leader to take ownership of customer service operations and elevate performance standards. In this role, you will lead, coach, and inspire a team, ensuring exceptional service delivery while driving operational excellence.</p><p>As a key player in our leadership team, you will oversee performance management, process improvement, and team engagement&mdash;helping us exceed SLAs, optimize workflows, and deliver a superior customer experience. If you&rsquo;re a proactive problem solver who thrives in fast-paced environments, we want you on board.Key Responsibilities</p><ul><li>Lead, coach, and mentor a high-performing team, ensuring engagement, motivation, and accountability.</li><li>Facilitate regular performance meetings with supervisors, identifying areas for improvement and tracking progress.</li><li>Monitor and enforce quality standards, ensuring adherence to customer experience best practices.</li><li>Drive performance improvement initiatives, setting clear priorities and refining procedures to meet or exceed SLAs.</li><li>Ensure structured training and development plans for all team members, fostering continuous skill growth.</li><li>Optimize attendance and retention strategies, leveraging data-driven insights and team collaboration.</li><li>Manage performance and disciplinary processes with fairness and consistency, maintaining a results-driven culture.</li><li>Identify and mitigate operational risks, working closely with the Operations Manager to streamline processes.</li><li>Set the tone for a high-energy, customer-centric environment, ensuring the team delivers outstanding service and satisfaction.</li><li>Support the Head of Operations in executing business targets, driving a culture of excellence and continuous improvement.</li><li>Stay ahead of industry trends and regulatory updates, sharing relevant insights with the team to maintain compliance and service excellence.</li><li>Work with leadership to implement business efficiencies, optimizing workflows and enhancing productivity.</li><li>Deliver operations within agreed budgets, service levels, and business targets, ensuring sustainable growth.</li><li>Escalate complex issues to senior management with clear action plans and recommendations.</li></ul><p>Skills, Knowledge and Expertise</p><p><b>Required:</b></p><ul><li>Minimum 6 months of experience in a contact center environment as a Team Manager.</li><li>Fluent English (B2+ level), with strong verbal and written communication skills.</li><li>Analytical and strategic mindset, with a passion for process improvement.</li><li>Creative problem-solving abilities, with a proactive approach to operational challenges.</li><li>Proven success in customer service management, with a track record of delivering exceptional results.</li><li>Bachelor&rsquo;s degree or higher in a relevant field.</li><li>Coaching and leadership experience, with a demonstrated ability to develop high-performing teams.</li><li>Strong people management skills, with the ability to inspire, motivate, and drive accountability.</li><li>Proven ability to manage escalations and handle demanding customer interactions effectively.</li><li>High-energy, results-oriented mindset, with a passion for delivering excellence.</li><li>Flexibility to work onsite, adapting to dynamic operational needs.</li></ul><p><b>Bonus Points for:</b></p><ul><li>Experience in financial services, banking, insurance, or investment industries.</li><li>COPC knowledge, with a strong grasp of customer service frameworks.</li><li>Expertise in report development and data-driven decision-making.</li></ul><p>BenefitsThis is an opportunity to lead from the front, drive operational improvements, and build a world-class customer service team. If you thrive in high-growth, fast-paced environments and have the leadership skills to make an impact, we want to hear from you.</p><p>Job Type: Full-time</p><p>Pay: Up to ﷼11,000.00 per month</p>

Customer Service Team Leader

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
 About the Role</b><br>
<br>
 We&rsquo;re on the lookout for a <b>Collections Specialist</b> to join our growing Risk &amp; Collections team in the UAE. If you&rsquo;re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Account Management</b></div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div><br>
<b>Customer Dispute Resolution</b></div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div><br>
<b>Customer Communication</b></div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collection Specialist

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The WFM Coordinator is responsible for monitoring and analyzing real-time contact center performance to ensure optimal staffing levels and service levels are met. This includes monitoring and analyzing call volume, agent availability and other key metrics to make real-time adjustments to staffing and scheduling as needed. The WFM Coordinator also provides regular reports and analysis to management to help identify trends and opportunities for improvement.The WFM Coordinator will report to the WFM Lead and work closely with the customer support team to ensure that customer support is delivered in a timely and efficient manner.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Monitor and manage the real-time contact center performance and make staffing adjustments as needed to meet service level goals</li>
<li>Taking action during the day when actual performance is different from the assumptions used to create the forecast and/or schedule</li>
<li>Re-planning staffing and scheduling for the near-term period</li>
<li>Track agents&rsquo; performance and productivity, providing feedback, and identifying areas for improvement. Tracking agents&rsquo; working time, managing time-off requests, and calculating pay and benefits.</li>
<li>Create and adjust shifts,breaks and all non-productive activities schedule for all customer support agents on weekly basis via WFM system taking into account the needs of businesses and agents&rsquo; preferences</li>
<li>Create and adjust training schedules for all customer support agents on regular basis via WFM system based on TD, OPS and QA requests taking into account line availability</li>
<li>Analyze call volume, agent availability, adherence and other key metrics to identify trends and opportunities for improvement</li>
<li>Provide regular reports and analysis to management on contact center performance</li>
<li>Monitor the relevance of agents&rsquo; profile, skills and attendance</li>
<li>Collaborate with workforce management team to ensure accurate forecasting and scheduling</li>
<li>Collaborate with other departments to ensure alignment of staffing and scheduling with business needs</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><div><br>
.</div><h3 class="jobSectionHeader"><b><br>
Job Requirement</b></h3><br>
<ul>
<li>
Bachelor's degree in a relevant field (e.g. math, statistics, business)</li>
<li>2+ years of experience in WFM</li>
<li>Proficiency in WFM system and Microsoft Excel</li>
<li>Ability to work in a fast-paced, dynamic environment and adapt to changing priorities</li>
<li>Knowledge of contact center processes and metrics</li>
<li>Strong analytical and problem-solving skills</li>
<li>Strong communication and collaboration skills to work effectively with cross-functional teams</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

WFM coordinator

Join Tabby and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.