Urwah Admin

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
The Social Media Customer Support Agent is responsible for delivering exceptional customer support across Tabby&rsquo;s official social media channels. The role requires timely, accurate, and empathetic engagement while protecting customer information, maintaining Tabby&rsquo;s brand voice, and ensuring compliance with internal policies and financial regulations.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li>
Respond to customer inquiries across X, Instagram, Facebook, TikTok, and LinkedIn.</li>
<li>Resolve customer issues within agreed SLAs.</li>
<li>Move public conversations to Direct Messages whenever account verification is required.</li>
<li>Educate customers about Tabby products, repayments, refunds, disputes, and account management.</li>
<li>Escalate complex cases while maintaining ownership until resolution.</li>
<li>Maintain Tabby&rsquo;s tone of voice and protect the company's public reputation.</li>
<li>Follow verification, security, and compliance procedures.</li>
<li>Document cases accurately using CRM and support tools.</li>
<li>Collaborate with QA, WFM, Product, Risk, Collections, and Marketing teams.</li>
<li>Participate in coaching sessions and continuous improvement initiatives.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor's degree or equivalent experience.</li>
<li>Excellent written Arabic and English.</li>
<li>Customer service or social media support experience preferred.</li>
<li>Strong written communication and problem-solving skills.</li>
<li>Ability to work rotational shifts, weekends, and public holidays.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Social Media Specialist

<p><b>No experience? No problem! </b></p><p>We welcome fresh graduates and gap year students. Your trainers and seniors will guide through it all; all you need is willingness to learn and grow!</p><p><b>Company Description</b></p><p>Tabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.</p><p><b>Qualifications</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic</li><li>Graduates only</li><li>Military certificate required for males</li><li>Cairo/Giza residents</li></ul><p>Pay: Up to E&pound;42,600.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
You'll own the day-to-day of Tabby's vendor (third-party) risk and management program while playing an active role across the broader Enterprise Risk Management (ERM) function. The role aims at effectively managing third parties end-to-end including assessing, onboarding, and monitoring vendors from both a risk and a commercial/performance angle and contributing to wider ERM work such as risk assessments, controls, reporting, and frameworks.This is a hands-on execution role for someone who moves fast, communicates clearly, and works well across teams.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Vendor &amp; third-party management</b></div><ul>
<li>Manage vendor risk assessments and due diligence throughout the onboarding lifecycle and approvals across different functional units and assisting in risk-tiering and classification of Tabby vendors.</li>
<li>Manage the end-to-end vendor lifecycle for Tabby from intake, vendor risk assessment, project management across different stakeholders and managing internal approval flows.</li>
<li>Maintain the vendor inventory, tracker, risk register, and supporting documentation so the picture is always current and audit-ready.</li>
<li>Be the go-to coordinator between vendors and internal stakeholders (Procurement, Legal, InfoSec, Compliance, Finance, business owners) keeping things moving without dropping detail.</li>
<li>Help evolve and design Tabby's third-party risk strategy and framework assessment standards, policies to cater to business growth and changing regulatory environment.</li>
<li>Provide oversight of onboarding and due diligence process to identify and reduce risk before a vendor is engaged.Track vendor performance against SLAs and KPIs through periodic reviews, flagging issues early and driving remediation to closure.</li>
<li>Build and maintain live dashboards that track SLA compliance, cycle times, ageing breaches, and approval activity across regions and functions &mdash; turning the data into actionable improvements.</li>
</ul><div><br>
<b>Additional responsibilities would include -</b></div><ul>
<li>Support risk identification, assessment, and control mapping assisting the Enterprise risk function.</li>
<li>Help maintain the enterprise risk register and contribute to risk reporting for management and committees.</li>
<li>Support control testing, issue tracking, and remediation follow-up.</li>
<li>Help prepare for audits and regulatory or internal reviews.</li></ul><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
2-4 years in vendor/third-party risk management ERM, audit, or a related risk/controls function ideally in fintech, banking, or another regulated environment.</li>
<li>Fair understanding of third-party risk concepts and working familiarity with enterprise risk frameworks (e.g. COSO, ISO 31000).</li>
<li>Strong organisation and execution: you close loops, hit deadlines, and keep clean records.</li>
<li>Clear, concise communicator comfortable pushing vendors and stakeholders for what's needed</li>
<li>Comfortable with ambiguity and a fast-moving environment; bias to action.</li>
<li>Strong with documentation and tools (Excel/Sheets; GRC or vendor-management platforms a plus).</li>
<li>Bachelor's degree in business, finance, risk, or a related field. Relevant certifications (risk, audit, security) are a plus.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Senior Enterprise Risk Associate

<p>Tabby is Hiring Customer Support Stars!</p><p>Location: The Greek Campus, Downtown Cairo</p><p>Are you fluent in English and Arabic? Ready for a high-paying job with amazing bonuses? Join our team!</p><p><b>Graduates only</b></p><p>Your Paycheck:</p><p>Guaranteed Salary: 18,000 EGP (Basic) + Language allawonce 7,000 EGP</p><p>HUGE Monthly Bonus: Earn up to 70% of your gross salary!</p><p>Monthly transportation allowance 5000 per month</p><p>Plus, Amazing Bonuses:</p><p>50% Bonus after 3 months</p><p>50% Bonus after 6 months</p><p>100% Bonus after 1 year</p><p>100% Bonus every 6 months after that!</p><p>The Perks:</p><p>Full Benefits: Health &amp; Social Insurance.</p><p>Paid Training: 6 weeks of fully paid training &amp; nesting.</p><p>Great Location: Based in the vibrant Greek Campus.</p><p>The Job:</p><p>Assist customers via chat, calls, and email.</p><p>5-day rotational shifts (8 hours + 1 hr break).</p><p>Shifts run between 7 AM and 11 PM.</p><p>Ready to boost your career? DM</p><p>Pay: E&pound;25,000.00 - E&pound;30,000.00 per month</p><p>Work Location: In person</p>

customer service representative

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby builds financial products used by millions of users across the GCC. Alongside core fintech products, we are actively building internal platforms for AI agents and LLM-based automation used across the company.</div><div>
<br>
This internship is not educational by default. It is an engineering-adjacent role with real production impact.<br>
</div><div>The AI Agents Platform team builds an internal platform that allows teams across Tabby to create, run, evaluate, and iterate on AI agents. These agents automate real human workflows: customer support, operations, fraud checks, data validation, and internal tooling.</div><div>
<br>
The platform is young, evolving fast, and already used by multiple teams. The internship is designed for candidates who are comfortable working in ambiguous, experimental environments and can think in systems rather than isolated tasks.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><br>
This is not a demo or experimentation-only role. Interns work on real agents, workflows, and internal tools.<br>
</div><ul><li>Build AI agents and automations using internal no-code and low-code tooling</li>
<li>Configure agent workflows, tools, and orchestration logic</li>
<li>Integrate agents with internal systems via APIs and tools</li>
<li>Participate in designing agent architectures and workflows</li>
<li>Help test, evaluate, and iterate on agent behavior and quality</li>
<li>Work with datasets and evaluation results to improve agent performance</li>
<li>Document agent logic, workflows, and best practices</li>
<li>Work closely with platform engineers, product managers, and internal users</li>
</ul><ul><li>Strong logical and systems thinking</li>
<li>Ability to break down human workflows into structured steps</li>
<li>Understanding of how web services, APIs, and tools interact</li>
<li>Experience with no-code or low-code platforms</li>
<li>Basic understanding of data formats (JSON), APIs, and webhooks</li>
<li>Ability to reason about edge cases, failure modes, and correctness</li>
<li>High level of ownership and responsibility</li>
<li>Comfort with fast iteration and experimental environments</li>
<li>English sufficient for documentation and team communication</li>
</ul><ul><li>Experience with LLMs, AI agents, or automation</li>
<li>Experience building internal tools or automations</li>
<li>Experience with Python</li>
<li>Education in data science, machine learning field</li>
<li>Understanding of prompt design or agent orchestration concepts</li>
<li>Familiarity with evaluation, testing, or quality metrics</li>
<li>Curiosity about AI system behavior and limitations</li>
</ul><ul><li>Expert-level knowledge of LLMs, agent frameworks, or prompt engineering</li>
<li>Prior professional AI, automation, or platform engineering experience</li>
<li>Mastery of all listed no-code platforms or LLM tooling</li>
<li>Deep knowledge of ML internals, model training, or RAG architectures</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Saudi nationals only</li>
<li>Self-funded internship by Tabby</li>
<li>We welcome both current students and fresh grads</li>
<li>We expect a full-time level of engagement throughout the internship. The program is not part-time: interns should be ready to contribute at a full working-day pace. We understand that students may occasionally need flexibility for classes or exams, which can be aligned with the mentor in advance, but overall performance, ownership, and context involvement are expected at a full-time level.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Format</b></h3><br>
<ul>
<li>
Paid internship</li>
<li>Full integration into the automations building team</li>
<li>Distributed engineering team across multiple countries</li>
<li>Open to Saudi nationals (Saudi passport required); location flexible &mdash; candidates may be based outside KSA</li>
<li>Office-first in Riyadh where possible</li>
<li>Clear path to a junior AI automation, no-code engineer, or platform role based on performance</li>
</ul><div>This internship is intentionally demanding and designed for candidates aiming for fast professional growth in AI agents and automation engineering.</div><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

AI Intern

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
About the role</div><div>
<br>
We&rsquo;re looking for a creative Copywriter to join Tabby&rsquo;s Brand Studio team, someone who knows how to turn words into impact. From emails and push notifications to ad campaigns and social content, your work will shape how customers experience our brand.<br>
</div><div>You&rsquo;re equally confident in Arabic and English, creating sharp, engaging, and distinctive copy that resonates with our audience. You know how to bring personality into every message while keeping it clear, intentional and aligned with business goals.<br>
</div><div>In this role, you&rsquo;ll help translate business objectives into compelling narratives, drive consistency across markets and play a part in making Tabby one of the region&rsquo;s most recognizable and culturally relevant brands.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Craft engaging, on-brand copy across CRM channels, including email, push notifications, SMS, and in-app messaging.</li>
<li>Develop weekly campaign and ad copy that speaks directly to Tabby&rsquo;s audience and inspires action.</li>
<li>Support social content creation with sharp, culturally relevant copy designed to capture attention and drive engagement.</li>
<li>Review and refine B2B and B2C communications to ensure clarity, consistency, and quality across touchpoints.</li>
<li>Partner closely with designers, marketers, and product teams to develop fresh, relevant ideas and bring the Tabby voice to life.</li>
<li>Contribute to campaigns across out-of-home, paid media, and digital experiences&mdash;creating concepts and messaging that stand out and leave an impression.</li>
<li>Stay attuned to emerging trends in copywriting, social media, and customer engagement, applying insights to continuously evolve and strengthen our work.<br>
<br>
<b>Create work that reaches millions</b>
</li><li>You'll help shape one of the fastest-growing consumer brands in the region, working on everything from major brand campaigns and product launches to social storytelling and category-defining creative work.<br>
<br>
This is an opportunity to define how millions of people experience and understand the future of money.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Bilingual pro</b> with 3+ years experience writing in both Arabic &amp; English, and can switch between the two effortlessly.</li>
<li><b>A witty writer</b> who has a way with words and can make any message feel engaging.</li>
<li><b>Sharp eye for detail</b> ensuring high-quality copy even under tight deadlines.</li>
<li><b>Comfortable with CRM</b> creating effective copy for emails push notifications SMS and in-app messages.</li>
<li><b>A social wordsmith</b> who crafts sharp on-trend copy for Instagram, TikTok and different social channels.</li>
<li><b>Highly organized</b> in managing multiple projects and adapt based on data-driven insights.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Copywriter II

<p>We are hiring Customer Service Representatives in Cairo.</p><p><b>Requirements</b></p><ul><li>B2&ndash;C1 English level</li><li>Graduates only</li><li>Cairo/Giza residents only</li></ul><p><b>What we offer</b></p><ul><li>Gross salary package up to <b>45,000 EGP</b></li><li>Medical &amp; Social Insurance from Day 1</li><li>Fully paid training</li><li>Career growth opportunities</li><li>Fully online interview process</li></ul><p><b>Location</b><br/>The Greek Campus, Downtown Cairo</p><p>If you're interested, send me a WhatsApp message to start the hiring process:<br/>https://wa.me/201158292724</p><p>Referrals are always appreciated!</p><p>Pay: Up to E&pound;45,000.00 per month</p><p>Work Location: In person</p>

Customer Experience Associate B2/C1

Join Tabby and explore 13   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.