Urwah Admin

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As a Training Manager, you will lead and oversee the training operations in Saudi Arabia, ensuring the delivery of high-quality training programs for our customer service teams. You will manage a team of Training Leads and Trainers, align training initiatives with business objectives, and drive continuous improvement in trainers' performance and customer satisfaction. This role requires strategic oversight, stakeholder collaboration, and a focus on achieving measurable outcomes in a fast-paced CX environment.</div><div>
Trainers' performance metrics, customer satisfaction scores, and team development milestones will measure the effectiveness of the role.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Manage and lead a team of Training Leads, each overseeing 5-7 Trainers, including recruitment, onboarding, performance evaluations, and professional development.</li>
<li>Oversee the delivery of new-hires and on-the-job training, ensuring consistency with Tabby&rsquo;s standards across face-to-face, virtual, and hybrid formats.</li>
<li>Collaborate with stakeholders, including HR, Talent Acquisition, CX Operations, Quality, and Content teams, to align programs with organizational goals and address gaps in hiring, quality, and operations.</li>
<li>Analyze training outcomes, agent performance data, and customer interaction quality across different channels (calls, emails, and chats) to identify trends, root causes of issues, and opportunities for improvement; provide data-driven recommendations and implement solutions.</li>
<li>Develop and maintain certification mechanisms for Trainers and Leads, including train-the-trainer programs, upskilling workshops, and remote facilitation skills.</li>
<li>Track and report on key metrics such as training throughput, feedback, and customer satisfaction; make necessary adjustments to enhance outcomes.</li>
<li>Ensure compliance with adult learning principles, cultural nuances of the GCC region, and best practices in managing remote and on-site teams.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><div><br>
Who you are:</div><ul>
<li>You have a bachelor's degree in a related field (e.g., communication, psychology, business, education);</li>
<li>You have a minimum of 5 years of experience in Customer Service operations or training, with a proven track record in designing and delivering programs such as new hire training (NHT) and on-the-job training (OJT);</li>
<li>You bring at least 3 years of experience in team management, including leading trainers or supervisors, with a focus on performance management and development;</li>
<li>You are Fluent in English (C1) and Arabic, with a deep understanding of the cultural nuances of the Saudi Arabian and GCC region.</li>
<li>You have strong leadership, communication, coaching, and interpersonal skills to manage teams and stakeholders effectively.</li>
<li>You possess analytical and problem-solving skills to evaluate data, identify trends, and drive improvements.</li>
<li>You have excellent organizational and time management skills to handle multiple priorities in a dynamic environment.</li>
<li>You are proficient in Microsoft Office Suite, learning management systems, and customer support tools (e.g., CRM software, ticketing systems).</li>
</ul><div><b>Preferred qualifications:</b></div><ul>
<li>Advanced knowledge of adult learning principles, instructional design methodologies, and facilitation techniques.</li>
<li>Certification in customer service training, leadership, or related soft skills (e.g., train-the-trainer certifications).</li>
<li>Conflict Resolution Skills: Ability to remain composed under pressure, effectively resolve disputes by addressing underlying issues, and prevent escalations within teams or with stakeholders.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Training Manager -Saudi National

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
On-the-job Training Lead is responsible for enhancing existing agent (live on the floor) performance by analyzing Customer Satisfaction (CSAT) and Quality scores to identify gaps, recommending and delivering targeted training programs, and ensuring exceptional service delivery to our customers.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Performance Analysis</b>: Analyze CSAT, Quality scores and GPT Quality data to identify trends, patterns, and specific areas for improvement across the customer service team.</li>
<li><b>Root Cause Investigation</b>: Conduct root cause analysis to pinpoint underlying reasons for performance gaps and low scores.</li>
<li><b>Targeted Training</b>: Recommend &amp; design training programs and initiatives tailored to address identified performance gaps. Deliver training &amp; conduct follow-up coaching to ensure information is landed.</li>
<li><b>Performance Tracking</b>: Track and report on the effectiveness of training programs and the progress of agents in the Bottom Quartile program and Refreshers, providing actionable insights to management.</li>
<li><b>Bottom Quartile Program Administration for all LOBs</b>: Lead the Bottom Quartile programs for all the LOBs. Help customize them as per the LOB requirement (as opposed to running the same version of BQ in each LOB)</li>
<li><b>Product Expertise</b>: Maintain a thorough understanding of the company&rsquo;s diverse products and services to ensure training content is accurate, relevant, and up-to-date.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Education</b>: Bachelor&rsquo;s degree in Business, Finance, Education, or a related field.</li>
<li><b>Analytical Expertise</b>: Proven ability to analyze performance metrics (e.g., CSAT, Quality scores) and make actionable recommendations.</li>
<li><b>Communication</b>: Excellent verbal and written communication in English and Arabic, presentation, and interpersonal skills to engage agents and stakeholders effectively.</li>
<li><b>Training Experience</b>: Hands-on experience delivering training sessions and coaching individuals or groups in a professional setting.</li>
<li><b>Organization</b>: Strong organizational and project management skills, with the capacity to manage multiple initiatives in a fast-paced environment.<br>
<br>
<b>Preferred Qualifications</b><br>
<ul>
<li>Certification in training or customer service (e.g., Certified Customer Service Trainer).</li>
<li>Familiarity with CSAT and Quality scoring systems.</li>
<li>Knowledge of adult learning principles and instructional design methodologies.</li></ul></li><br>
</ul><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Job Benefits</b></h3><div><br>
<b>
Experience -</b> 3-5 years of experience in Customer Service as Team Leader / Trainer / Training Lead. Should have worked on assignments aiming to identify knowledge / skills gaps and eliminate defects.</div><div></div><div><br>
<b>
Job Purpose</b> - The purpose of this position is to improve customer service by identifying improvement areas and developing and delivering content that enhances agents knowledge and handling skills.</div><div></div><div><br>
The effectiveness of the role will be measured by the following metrics:</div><ul>
<li>Customer satisfaction score improvement</li>
<li>Quality score improvement</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Training Lead -Saudi National

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are looking for a <b>Quality Team Leader</b> to take ownership of a team of ~10 Quality Specialists at Tabby. This role goes far beyond people management: it requires sharp analytical skills to uncover the <i>real</i> root causes, not just the surface issues, and the ability to turn these insights into effective action plans. The Team Leader will oversee their team's monitoring, perform coaching observations, calibrations, and performance management, while ensuring quality standards translate into measurable business impact. This position demands agility, creativity, and resilience in a fast-paced, high-growth environment.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Leadership &amp; Team Development</b></div><ul>
<li>Lead, coach, and inspire a team of ~10 Quality Specialists, ensuring the team is aligned with the goals and objectives.</li>
<li>Promote a culture of accountability, continuous learning, and ownership.</li>
<li>Track performance and deliverables, supporting outliers to improve performance.</li></ul><div><br>
</div><div><b>
Root Cause Analysis &amp; Continuous Improvement</b></div><ul>
<li>Analyze data beyond the &ldquo;what&rdquo; to uncover the &ldquo;why&rdquo; behind recurring issues.</li>
<li>Design and monitor corrective action plans with measurable effectiveness.</li>
<li>Identify gaps across agents, processes, and products, ensuring that solutions are practical and scalable.</li></ul><div><br>
</div><div><b>
Stakeholder Engagement &amp; Influence</b></div><ul>
<li>Partner with Operations, Product, Content, Training, and CX stakeholders across all levels.</li>
<li>Communicate findings and recommendations with clarity, supported by strong data storytelling.</li>
<li>Ensure that quality initiatives directly impact customer experience and business results.</li></ul><div><br>
</div><div><b>
Performance Management &amp; Insights</b></div><ul>
<li>Track and report the effectiveness of improvement programs and quality initiatives.</li>
<li>Provide leadership with data-driven insights to inform strategy and operational decisions.</li>
<li>Align team goals with broader organizational objectives and customer expectations.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Proven experience in Quality Assurance, Coaching, and Performance Management.</li>
<li>Strong expertise in quality monitoring frameworks.</li>
<li>Analytical mindset with demonstrated ability to conduct deep root cause analysis.</li>
<li>Track record of designing and implementing action plans that deliver results.</li>
<li>Experience in fast-paced, high-growth environments.</li>
<li>Excellent stakeholder management and communication skills.</li>
<li>Six Sigma Green Belt certification preferred (not mandatory).</li>
<li>Familiarity with COPC practices is a plus.</li>
<li>Proficiency in QA tools, CRM systems, and reporting dashboards.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Quality Team Lead -Saudi National

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Role Overview:</b><br>
<br>
To support and execute HR operational processes efficiently and accurately across the employee lifecycle, ensuring a smooth experience for employees from onboarding to offboarding while maintaining compliance with internal policies and Saudi regulations</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Key Responsibilities:</b></div><ul>
<li>Manage the onboarding and offboarding processes end-to-end, including documentation, system access, coordination with internal teams, and ensuring a smooth employee transition experience.</li>
<li>Handle all employment documentation and updates, including contracts, contract renewals, employee status changes, and official HR letters (salary, employment, bank, visa support, etc.).</li>
<li>Oversee the medical insurance process including employee enrollments, dependents&rsquo; updates, claims follow-up, and regular coordination with the insurance provider.</li>
<li>Maintain and update employee records in both physical and digital formats, ensuring data accuracy, consistency, and confidentiality.</li>
<li>Monitor and manage employee leave balances, and address related inquiries in coordination with relevant stakeholders.</li>
<li>Respond to ad-hoc HR operational needs, support internal audits and reporting, and contribute to process improvement initiatives to enhance efficiency and employee experience.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><div><br>
<b>
Qualifications:</b></div><ul>
<li>1&ndash;2 years of HR experience, preferably with a focus on HR operations.</li>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field.</li>
<li>English Fluency is a must.</li>
<li>Proficient Knowledge of labor laws and regulations.</li>
<li>Strong interpersonal and emotional intelligence skills.</li>
<li>Excellent communication (written and verbal), documentation, and problem-solving abilities.</li>
<li>Highly organized with attention to detail and strong follow-up skills.</li>
<li>Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

People Experience Associate

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
Job Summary</b></div><div>
We are looking for a Data Analyst with exceptional analytical skills and a proven ability to work with large, complex datasets. The ideal candidate is a SQL superstar who can extract, transform, and analyze data efficiently, while also building reports and dashboards that guide critical business decisions. This role is perfect for someone who thrives in fast-paced environments, loves solving problems with data, and can translate insights into actionable recommendations.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Data Analysis &amp; RCA</b></div><ul>
<li>Perform deep analysis on business datasets to identify trends, patterns, and anomalies.</li>
<li>Translate raw data into clear, actionable insights for stakeholders.</li>
</ul><div><b>SQL &amp; Data Extraction</b></div><ul>
<li>Write highly optimized SQL queries for data extraction and manipulation.</li>
<li>Ensure query performance is efficient even with large datasets.</li>
<li>Act as the go-to expert in SQL best practices within the team.</li>
</ul><div><b>Reporting &amp; Visualization</b></div><ul>
<li>Build and maintain automated dashboards and reports to track business KPIs.</li>
<li>Use tools like Tableau, Power BI, or Looker for data visualization.</li>
<li>Create ad-hoc reports to answer urgent business questions.</li>
</ul><div><b>Data Quality &amp; Management</b></div><ul>
<li>Ensure accuracy, consistency, and reliability of data used for analysis.</li>
<li>Collaborate with data engineering teams to maintain robust data pipelines.</li>
<li>Proactively identify and resolve data quality issues.</li>
</ul><div><b>Stakeholder Communication</b></div><ul>
<li>Present findings in a clear and concise manner to both technical and non-technical audiences.</li>
<li>Support senior management with data-driven decision-making.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor&rsquo;s or Master&rsquo;s degree in Statistics, Mathematics, Economics, Data Science, or related discipline.</li>
<li>2-4 years of experience in data analytics or business intelligence.</li>
<li>Strong SQL skills for analysis and reporting.</li>
<li>Hands-on experience with at least one visualization tool is a plus (Tableau, Power BI, Looker).</li>
<li>Familiarity with Python or R for data manipulation/analysis (preferred).</li>
<li>Excellent problem-solving skills and a structured, analytical mindset.</li>
<li>Strong communication skills for explaining technical results to non-technical stakeholders.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Data Analyst

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We&rsquo;re looking for a <b>hands-on Talent Acquisition Lead</b> to scale and own hiring across our KSA operations. You&rsquo;ll be the go-to partner for business leaders, someone who knows the Saudi talent market inside out, has a strong network, and can design and run strategies that actually deliver results.<br>
</div><div>
<br>
This is a role for someone who thrives in fast-moving, high-growth environments, is comfortable with data, and knows how to balance <b>stakeholder needs, candidate experience, and process excellence.</b></div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Talent Strategy &amp; Attraction</b> - Build and run hiring strategies for KSA, tapping into your network, market knowledge, and working closely with SAMA. You&rsquo;ll also drive our employer brand by leading events, job fairs, and university partnerships.</li>
<li><b>Process &amp; Delivery</b> - Streamline how we hire, setting up processes and tools that drive efficiency, and keep us on top of key hiring metrics.</li>
<li><b>Stakeholder &amp; Candidate Partnership</b> - Be a trusted advisor to business leaders while giving candidates a respectful and transparent experience throughout.</li>
<li><b>Leadership &amp; Coaching</b> - Provide day-to-day support and coaching to a TA associate, building capability while working closely together.</li>
<li><b>Data &amp; Reporting</b> - Own the numbers. Track, report, and use data to influence decisions and keep improving how we hire.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Fluent in <b>English &amp; Arabic</b>, with strong knowledge of the Saudi market and an active network</li>
<li>Experience working with <b>SAMA</b> and other regulators</li>
<li>Proven ability to run <b>employer branding initiatives</b> (events, job fairs, university partnerships)</li>
<li>Exceptional <b>stakeholder and candidate management</b>, with a hands-on approach in fast-paced environments</li>
<li><b>Data-driven mindset</b>, comfortable owning metrics, dashboards, and mentoring junior TA team members</li></ul><br>
<h3 class="jobSectionHeader"><b>
What You Bring</b></h3><br>
<ul>
<li>
A <b>builder&rsquo;s mindset</b> - you enjoy creating, improving, and scaling things from the ground up</li>
<li><b>Curiosity &amp; adaptability</b> - you&rsquo;re always learning about new markets, talent pools, and ways to source</li>
<li>A balance of <b>strategy and execution</b> - you&rsquo;re comfortable rolling up your sleeves when needed, but can also take a step back and think long-term</li>
</ul><div>A genuine <b>passion for hiring and candidate experience</b> - you care about people and building careers, not just filling roles</div><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Talent Acquisition Lead - KSA

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
 As our <b>Knowledge Base (KB) Specialist</b>, you&rsquo;ll ensure CX agents have fast, easy access to clear, accurate, and up-to-date information. From writing and maintaining internal articles to managing content systems and optimizing search, you&rsquo;ll turn complexity into clarity and help shape the future of agent knowledge at Tabby. This role blends <b>content creation with technical knowledge management</b>, requiring both strong writing skills and the ability to manage the systems and structures behind the knowledge base.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul><li>
<b>
Internal Content Creation and Maintenance</b> &ndash; Write and update KB articles, workflows, and FAQs that guide agent decision-making and support handling across all CX lines of business (LOBs).<br>
<b>Content Quality and Accuracy</b> &ndash; Ensure documentation is correct, easy to understand, and aligned with our tone of voice, formatting standards, and compliance requirements.<br>
<b>Knowledge Structure and Navigation</b> &ndash; Design, organize, and categorize content for easy discovery and searchability, minimizing confusion and handling time.<br>
<b>Technical Knowledge Management</b> &ndash; Manage knowledge systems, including user access, permissions, and content version control. Apply principles of information architecture to optimize search results and content findability.<br>
<b>Reporting and Analysis</b> &ndash; Track article views, searches, and usage patterns to identify friction points. Analyze data to improve clarity, reduce duplicate content, and prioritize updates.<br>
<b>Feedback and Iteration</b> &ndash; Use agent feedback (via Slack, forms, QA), escalations, and training insights to identify gaps or unclear content, then proactively address them.<br>
<b>Collaboration with SMEs</b> &ndash; Work closely with Product, Ops, Training, and Compliance teams to source accurate information, validate content, and ensure timely updates.<br>
<b>Process &amp; Standards</b> &ndash; Uphold content standards and structures, hold stakeholders accountable for updates, and standardize how policies, procedures, and product flows are documented.<br>
<b>Technical Contribution</b> &ndash; Leverage front-end coding knowledge (JavaScript, HTML, CSS) to manage CMS customizations, formatting, and system improvements.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Excellent written<b> English and Arabic </b>with<b> </b>strong editing, formatting, and structuring skills</li>
<li>At least<b> 1 year of hands-on</b> experience working with <b>knowledge management tools </b>(e.g., Helpjuice, Zendesk, Confluence, Notion)</li>
<li>Comfortable working with structured and unstructured inputs (Slack threads, Notion docs, product specs) and turning them into clear KB content</li>
<li>Familiarity with CX operations and how agents use knowledge bases</li>
<li>Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure</li>
<li>Experience collaborating with training, QA, compliance, or product teams</li>
<li>Strong technical aptitude: ability to analyze reports, optimize search functionality, manage users/access, and apply principles of information architecture.</li>
<li>coding experience (JavaScript, HTML, CSS) to support CMS content formatting and customizations.</li>
</ul><div>
<br>
<b>Settling into the role</b><br>
</div><div>
<br>
We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:<br>
</div><ul><li><b>Month 1:</b> Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.</li>
<li><b>Month 2&ndash;3:</b> Start co-owning content pieces, especially those tied to upcoming product changes.</li>
<li><b>Month 4+:</b> Take the lead on full content projects &mdash; from brief to delivery &mdash; and become the go-to for anything knowledge-related in agent education.<br>
</li>
</ul><ul><li><br>
<b>2+ years</b> of experience in content design, CX enablement, or technical writing</li>
<li>Experience supporting CX agents in fintech, e-commerce, or regulated industries is a plus.</li>
<li>Understanding of CX tools (e.g., Zendesk, Intercom, Salesforce, Aircall)</li>
<li>Experience with multilingual support teams or agents with limited English proficiency is a plus</li>
<li>Familiarity with knowledge-centered support (KCS) or internal L&amp;D frameworks</li></ul><div><br>
</div><div><br>
<b>Success in this role will be measured by:</b><br>
</div><ul><li>Agent feedback and KB satisfaction</li>
<li>Search success and article usage rates</li>
<li>Reduction in escalations or handling time due to unclear guidance</li>
 Efficiency of content system structure and usability.<br>
<li>
</li></ul><div>Alignment with QA, policy, and training expectations</div><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Knowledge Base Specialist

Join Tabby and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.