Urwah Admin

Tabby

<p>We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.Key Responsibilities</p><ul><li>Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team</li><li>Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions</li><li>Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction</li><li>Complete your monthly log-in hours to stay updated on the Product and Process Knowledge</li><li>Participate in Quality Calibrations sessions</li><li>Provide recommendations for procedural improvements (NHT student feedback)</li><li>Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes</li></ul><p>Skills, Knowledge and Expertise</p><ul><li>You have 5+ years of experience in customer service, with a proven track record of success</li><li>You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)</li><li>You have a bachelor's degree in a related field (e.g. communication, psychology, business)</li><li>You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region</li><li>You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)</li><li>You are able to work independently and as part of a team.</li><li>You have Excellent organizational and time management skills.</li></ul><p>Preferred qualifications:</p><ul><li>Experience with designing and facilitating virtual and face to face training.</li><li>Knowledge of adult learning principles and instructional methodologies in training and development.</li><li>Experience with learning management systems (LMS or LXP).</li><li>Certification in customer service training or related soft skills.</li></ul><p>Work Location: In person</p>

Customer Service Trainer

<p><b>No experience? No problem! </b></p><p>We welcome fresh graduates and gap year students. Your trainers and seniors will guide through it all; all you need is willingness to learn and grow!</p><p><b>Company Description</b></p><p>Tabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative located in Cairo, Egypt. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.</p><p><b>Qualifications</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic</li></ul><p>Pay: Up to E&pound;42,600.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Job Title: </b>Legal Intern</div><div>
<b>Location: </b>KSA</div><div>
<b>Department: </b>Legal</div><div>
<b>Job Type:</b> 6 month Internship (Full-Time)</div><div>
<b>Reports To: </b>KSA Legal Counsel<br>
</div><div><b>About Tabby</b></div><div>
<br>
Tabby is a leading tech-enabled payment solution provider that is committed to simplifying the way businesses and consumers transact in the Middle East. Our innovative approach to the Fintech sector has positioned us as a key player in the industry. We are dedicated to delivering exceptional experiences to our clients and end-users by providing secure, efficient, and user-friendly payment solutions.</div><div>
<br>
<b>About the Role</b>
</div><div>
<br>
We are looking for a motivated and detail-oriented Legal Intern to join our legal team in KSA. This is an excellent opportunity for law graduates to gain hands-on experience in a dynamic fintech environment. The intern will support the legal team across a variety of tasks, including legal research, document review, and administrative support, while developing a foundational understanding of KSA laws, regulations, and in-house legal operations.</div><div></div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Assist in the review and proofreading of legal documents including commercial contracts to ensure accuracy and consistency.</li>
<li>Conduct legal research on KSA laws, regulations, and compliance requirements and prepare concise summaries for the legal team.</li>
<li>Support the legal team in tracking and monitoring updates to local laws and regulations that may impact the business.</li>
<li>Help maintain and organize the legal department's contract repository and document management systems.</li>
<li>Assist in preparing templates, presentations, and reports for internal and regulatory purposes.</li>
<li>Provide general administrative support to the legal team, including project management, drafting correspondence and coordinating internal follow-ups.</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor's degree in Law from a recognized university</li>
<li>Previous work experience desirable, ideally in a legal function</li>
<li>Basic awareness of KSA laws</li>
<li>Working knowledge of the KSA regulatory landscape for financial services is a plus</li>
<li>Strong written and verbal communication skills in Arabic and English</li>
<li>High attention to detail and strong organizational skills</li>
<li>Eagerness to learn, proactive attitude, and ability to work collaboratively in a fast-paced environment</li>
<li>Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Legal Intern

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Manage delinquent accounts based on segmentation and performance data.<br>
Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.<br>
Maintain strong governance and control frameworks to minimize risk.<br>
Customer Dispute Resolution<br>
Track and resolve customer disputes related to payments or services.<br>
Collaborate with internal teams for timely, fair, and customer-centric solutions.<br>
Customer Communication<br>
Ensure effective and professional communication to maximize recoveries while preserving the customer experience.<br>
Handle customer interactions across various digital channels.<br>
What We&rsquo;re Looking For<br>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><b><br>
Account Management</b></div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div><br>
<b>Customer Dispute Resolution</b></div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div><br>
<b>Customer Communication</b></div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collection Specialist

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</div><div></div><div><br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</div><div></div><div><br>
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.</div><div>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br>
<br>
We are looking for a hands-on Senior Network Engineer to own and develop our Saudi Arabia network landscape across office sites, data center infrastructure, and cloud connectivity.<br>
</div><div>This role is for a strong individual contributor who can reliably run day-to-day operations and also lead network rollout and improvement projects. The engineer will be the primary network owner in KSA and will support a growing multi-site environment that includes office networks, contact center environments, Wi-Fi, security controls, remote access, cloud connectivity, monitoring, and vendor coordination.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Network Operations and Ownership</b></div><ul>
<li>Own the health, availability, and security of KSA network infrastructure across offices, data center, and cloud</li>
<li>Act as the primary network escalation point in Saudi Arabia</li>
<li>Maintain and improve LAN, WAN, Wi-Fi, Internet edge, firewalling, site connectivity, and cloud interconnectivity</li>
Ensure stable and supportable operations for business-critical environments, including office users, contact center users, server infrastructure, and cloud-hosted services<br>
<li>
</li></ul><ul><li>Design, implement, and support routed and switched networks across multiple sites</li>
<li>Configure and troubleshoot dynamic routing and network segmentation</li>
<li>Build and maintain VLAN design, IP addressing, DHCP, DNS, NAT, ACLs, VPNs, and firewall policies</li>
<li>Deploy and support new network equipment, including rack planning, cabling coordination, initial configuration, migration, and cutover activities</li>
<li>Support branch and office openings, expansions, relocations, and infrastructure refreshes</li>
Work with cloud and platform teams on secure connectivity between KSA sites and Google Cloud<br>
<li>
</li></ul><ul><li>Implement and maintain secure network access controls</li>
<li>Support 802.1X, port security, segmentation, and secure access design</li>
<li>Work with SecOps / compliance stakeholders on firewall changes, hardening, logging, and policy enforcement</li>
Support remote access and zero-trust / Zero Data Office style architectures where network controls are part of a broader identity-first model<br>
<li>
</li></ul><ul><li>Operate and improve enterprise Wi-Fi environments in KSA offices</li>
<li>Troubleshoot wireless coverage, roaming, authentication, performance, interference, and client onboarding issues</li>
Support office networking standards for user access, guest access, meeting rooms, printers, phones, thin clients, and other edge devices<br>
<li>
</li></ul><ul><li>Own network monitoring for KSA infrastructure</li>
<li>Onboard new sites and network devices into Zabbix</li>
<li>Build meaningful dashboards, thresholds, and alerts</li>
<li>Improve visibility into availability, latency, packet loss, interface health, and critical service dependencies</li>
Define what is truly critical, what should alert, and what should be tracked for trend/capacity purposes<br>
<li>
</li></ul><ul><li>Work directly with vendors, ISPs, system integrators, and support partners</li>
<li>Open, drive, and follow through support cases with equipment vendors and service providers</li>
<li>Coordinate with procurement and internal stakeholders on equipment selection and technical requirements</li>
Review quotes, validate specifications, and help choose fit-for-purpose equipment<br>
<li>
</li></ul><ul><li>Keep network diagrams, standards, addressing plans, rack layouts, and operational notes up to date</li>
<li>Contribute to infrastructure standards for KSA office and branch deployment</li>
<li>Create implementation plans, rollback plans, and operational runbooks where needed</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
6+ years of hands-on experience in network engineering or network/security infrastructure roles</li>
<li>Experience supporting multi-site enterprise networks across offices and branch locations</li>
<li>Strong practical knowledge of:<ul>
<li>Routing and switching</li>
<li>Dynamic routing protocols</li>
<li>VLANs and segmentation</li>
<li>Firewalls and security policies</li>
<li>Site-to-site VPNs and remote access</li>
<li>Enterprise Wi-Fi</li>
<li>Network troubleshooting across L2/L3/L4</li>
</ul></li><li>Strong production experience with <b>Fortinet</b> environments</li>
<li>Experience with network monitoring systems such as <b>Zabbix</b>
</li><li>Experience deploying and operating network equipment in real business environments, not only designing on paper</li>
<li>Experience working with vendors and opening / driving support cases</li>
<li>Strong spoken and written English</li>
<li>Ability to work independently and take ownership as the main network engineer for a country environment</li>
</ul><div><b>Nice to Have:</b></div><ul>
<li>Experience with thin client / office edge environments</li>
<li>Experience troubleshooting adjacent infrastructure such as voice gateways, GSM gateways, or other network-connected appliances</li>
<li>Experience with HA firewall design, load balancing, or secure remote access platforms</li>
<li>Experience supporting rollout projects in new offices or branch networks</li></ul><br>
<h3 class="jobSectionHeader"><b>
Job Benefits</b></h3><br>
<ul>
<li>
A working environment that gives you autonomy and responsibility from day one.</li>
<li>Participation in the company&rsquo;s employee stock options program.</li>
<li>Competitive salary and other bonuses</li>
<li>Health Insurance</li>
<li>The opportunity to work in the fastest-growing product company in the region</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Senior Network Engineer II