Qureos Mentor

Tabby | تابي

<div>
 
 Application Deadline:
 
 16 December 2025
 
 
 
 Department:
 
 Partner Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Sergei Piatkov
 
 
 
 Description
 
 
 
 Tabby is seeking a
 
 Partner Support Team Leader
 
 who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.
 
 
 This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Team Leadership &amp; Coaching
 </li>
 <ul>
 <li>
 Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).
 </li>
 <li>
 Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.
 </li>
 <li>
 Create and maintain development plans to grow skills and retain top performers.
 
 </li>
 </ul>
 <li>
 Operational Delivery
 </li>
 <ul>
 <li>
 Manage daily workflows, escalations, and partner deliverables across multiple support channels.
 </li>
 <li>
 Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).
 </li>
 <li>
 Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.
 
 </li>
 </ul>
 <li>
 Quality &amp; Process Management
 </li>
 <ul>
 <li>
 Participate in QA monitoring and ensure action plans are executed.
 </li>
 <li>
 Champion the side-ticket and escalation framework to maintain efficiency and traceability.
 </li>
 <li>
 Keep the team updated on product/process changes and industry trends.
 </li>
 <li>
 Identify opportunities for automation and workflow improvement to enhance partner experience.
 
 </li>
 </ul>
 <li>
 Stakeholder &amp; Business Alignment
 </li>
 <li>
 Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.
 </li>
 <li>
 Support delivery of business targets through reporting, root-cause analysis, and solution proposals.
 </li>
 <li>
 Escalate high-impact issues to senior management with clear data and recommendations.
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Proven success in contact center or B2B support leadership (1+ years as TL or Manager).
 </li>
 <li>
 Experience with financial services, fintech, banking, or e-commerce preferred.
 </li>
 <li>
 Strong coaching, people development, and performance management skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities; able to turn data into action.
 </li>
 <li>
 Fluency in English (B2+) required; strong Arabic is an advantage.
 </li>
 <li>
 Experience in remote or distributed team management is a plus.
 </li>
 <li>
 Confident handling demanding partners, escalations, and sensitive situations.
 </li>
 <li>
 Skilled in reporting and presenting findings to management.
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).
 
 
 
 </li>
 </ul>
 Job Benefits
 
 
 <ul>
 <li>
 Quarterly Bonus based on achieving operational targets.
 </li>
 <li>
 Career Growth Opportunities, subject to business needs and performance.
 </li>
 <li>
 Rotational Shifts: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.
 </li>
 <li>
 Exposure to a high-growth fintech environment with opportunities to shape operational excellence.
 
 </li>
 </ul>
</div>

Account Management Specialist

<div>
 
 
 Department:
 
 Account Management
 
 
 
 Location:
 
 KSA
 
 
 
 
 Description
 
 
 
 As an Account Management specialist at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This position offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client Relationship Management:
 
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 
 
 
 Leadership:
 
 The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
 
 
 
 Account Monitoring:
 
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 
 
 
 Upsell and x-sell:
 
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 
 
 
 Communication:
 
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback. In both Arabic and English.
 
 
 
 Problem Solving:
 
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 
 
 
 Product Knowledge:
 
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 
 
 
 Collaboration:
 
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 
 
 Documentation:
 
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Education:
 
 Bachelor's degree in business administration, Finance, Economics, or a related field.
 
 
 
 Language:
 
 Bilingual Arabic and English speakers are required.
 
 
 
 Communication Skills:
 
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 
 
 
 Interpersonal Skills:
 
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 
 
 
 Problem-Solving Abilities:
 
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 
 
 
 Leadership:
 
 The ability to lead a team, provide day-to-day guidance, mentorship, and actionable feedback to a team of 4 individual contributors.
 
 
 
 Organisational Skills:
 
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 
 
 
 Cross-Functional Collaboration:
 
 Ability to work collaboratively in a team environment while working independently when necessary.
 
 
 
 Tech Savvy:
 
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 
 
 
 Interest in FinTech:
 
 A keen interest in financial technology and a desire to learn and grow within the industry.
 
</div>

<div>
 
 
 Department:
 
 People Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About the Role
 
 
 
 
 We are looking for a
 
 
 Payroll Associate
 
 
 to support our payroll operations across multiple locations. This is a great opportunity for someone with a Finance degree and initial experience in payroll to gain hands-on exposure to payroll processing, HR benefits, and financial reporting.
 
 
 You will play a key role in ensuring accurate and timely payroll calculations.
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist in
 
 payroll processing
 
 and ensure timely salary payments.
 </li>
 <li>
 Calculate
 
 employee contributions
 
 and deductions in compliance with local regulations.
 </li>
 <li>
 Support the administration of
 
 HR benefits
 
 (including DEWS and flexible benefits).
 </li>
 <li>
 Maintain payroll records and ensure data accuracy in HR &amp; payroll systems.
 </li>
 <li>
 Collaborate with Finance and HR teams to resolve payroll-related queries.
 </li>
 <li>
 Assist in compliance checks and reporting for payroll audits.
 </li>
 <li>
 Work with Excel to manage payroll data and generate reports.
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Finance degree or equivalent.
 </li>
 <li>
 Strong Excel skills (data management, formulas, and basic reporting).
 </li>
 <li>
 At least internship experience in payroll or finance-related roles.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Attention to detail and ability to handle sensitive information with confidentiality.
 </li>
 <li>
 Strong communication skills and ability to collaborate with cross-functional teams.
 </li>
 </ul>
</div>

Payroll Associate

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

<div>
 
 
 Department:
 
 People Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview:
 
 
 
 To support and execute HR operational processes efficiently and accurately across the employee lifecycle, ensuring a smooth experience for employees from onboarding to offboarding while maintaining compliance with internal policies and local labor and social insurance regulations.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Manage the onboarding and offboarding processes end-to-end, including documentation, system access, coordination with internal teams, and ensuring a smooth employee transition experience.
 </li>
 <li>
 Handle all employment documentation and updates, including contracts, contract renewals, employee status changes, and official HR letters (salary, employment, bank, visa support, etc.).
 </li>
 <li>
 Administer and follow up on social insurance processes (Form 1 and Form 6), ensuring timely registration and removal, compliance with legal obligations, and maintaining proper documentation.
 </li>
 <li>
 Oversee the medical insurance process including employee enrollments, dependents&rsquo; updates, claims follow-up, and regular coordination with the insurance provider.
 </li>
 <li>
 Maintain and update employee records in both physical and digital formats, ensuring data accuracy, consistency, and confidentiality.
 </li>
 <li>
 Monitor and manage employee leave balances, and address related inquiries in coordination with relevant stakeholders.
 </li>
 <li>
 Respond to ad-hoc HR operational needs, support internal audits and reporting, and contribute to process improvement initiatives to enhance efficiency and employee experience.
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 1&ndash;2 years of HR experience, preferably with a focus on HR operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field.
 </li>
 <li>
 Proficient Knowledge of labor laws and regulations.
 </li>
 <li>
 Strong interpersonal and emotional intelligence skills.
 </li>
 <li>
 Excellent communication (written and verbal), documentation, and problem-solving abilities.
 </li>
 <li>
 Highly organized with attention to detail and strong follow-up skills.
 </li>
 <li>
 Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.
 
 
 
 </li>
 </ul>
</div>

People Experience Associate

Join Tabby | تابي and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tabby | تابي

ABOUT_COMPANY

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Customer Service Quality Specialist - KSA Residence

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People Experience Associate