Qureos Mentor

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 About the role
 
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
 
 
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
 
 
 
 
 
 Key Responsibilities
 
 
 
 Process Optimization:
 <ul>
 <li>
 Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
 </li>
 <li>
 Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
 </li>
 <li>
 Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
 </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
 <li>
 Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
 </li>
 <li>
 Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
 </li>
 <li>
 Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
 </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
 <li>
 Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
 </li>
 <li>
 Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 
 Education:
 
 
 
 
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
 
 
 
 Experience:
 
 <ul>
 <li>
 Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
 </li>
 <li>
 Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
 </li>
 </ul>
 
 
 Technical Skills:
 
 <ul>
 <li>
 Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
 </li>
 <li>
 Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
 </li>
 <li>
 Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
 </li>
 </ul>
 
 
 Soft Skills:
 
 <ul>
 <li>
 Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
 </li>
 <li>
 Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
 </li>
 <li>
 Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
 
 </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>

Process Analyst, Customer Experience

<div>
 
 Department:
 
 Risk B2C
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Abdulrahman Alobaidan
 
 
 
 Description
 
 
 
 The
 
 Anti-Fraud Associate
 
 is responsible for detecting, investigating, and preventing fraudulent activities by monitoring transactions, analyzing data, and ensuring adherence to anti-fraud policies.
 
 
 This role works closely with internal teams to mitigate fraud risks and protect the organization&rsquo;s assets and reputation.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitoring Transactions
 </li>
 <li>
 Analyze customer transactions and account activities to identify unusual patterns and potential fraudulent behavior.
 </li>
 <li>
 Investigation and Reporting
 </li>
 <li>
 Investigate flagged transactions and escalate suspicious activities as needed.
 </li>
 <li>
 Prepare detailed reports for management and document findings.
 </li>
 <li>
 Maintain case files and provide evidence to support further action if necessary.
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Use fraud detection systems and analytical tools to monitor data and identify potential risks.
 </li>
 <li>
 Detect fraud trends and recommend process improvements to prevent future occurrences.
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Work with cross-functional teams, including Customer Service, Compliance, and Legal, to resolve fraud-related issues effectively.
 </li>
 <li>
 Policy Adherence
 </li>
 <li>
 Ensure compliance with anti-fraud policies, relevant regulations, and industry standards.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business, Data Analytics, or a related field.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Familiarity with fraud detection tools and software.
 </li>
 <li>
 Knowledge of financial systems, payment methods, and fraud risk management.
 </li>
 <li>
 Excellent communication and reporting skills.
 </li>
 <li>
 Experience in anti-fraud, risk management, or a related field (preferred).
 
 </li>
 </ul>
</div>

Anti-Fraud Associate

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

<div>
 
 
 Department:
 
 People Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview:
 
 
 
 To support and execute HR operational processes efficiently and accurately across the employee lifecycle, ensuring a smooth experience for employees from onboarding to offboarding while maintaining compliance with internal policies and local labor and social insurance regulations.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Manage the onboarding and offboarding processes end-to-end, including documentation, system access, coordination with internal teams, and ensuring a smooth employee transition experience.
 </li>
 <li>
 Handle all employment documentation and updates, including contracts, contract renewals, employee status changes, and official HR letters (salary, employment, bank, visa support, etc.).
 </li>
 <li>
 Administer and follow up on social insurance processes (Form 1 and Form 6), ensuring timely registration and removal, compliance with legal obligations, and maintaining proper documentation.
 </li>
 <li>
 Oversee the medical insurance process including employee enrollments, dependents&rsquo; updates, claims follow-up, and regular coordination with the insurance provider.
 </li>
 <li>
 Maintain and update employee records in both physical and digital formats, ensuring data accuracy, consistency, and confidentiality.
 </li>
 <li>
 Monitor and manage employee leave balances, and address related inquiries in coordination with relevant stakeholders.
 </li>
 <li>
 Respond to ad-hoc HR operational needs, support internal audits and reporting, and contribute to process improvement initiatives to enhance efficiency and employee experience.
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 1&ndash;2 years of HR experience, preferably with a focus on HR operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field.
 </li>
 <li>
 Proficient Knowledge of labor laws and regulations.
 </li>
 <li>
 Strong interpersonal and emotional intelligence skills.
 </li>
 <li>
 Excellent communication (written and verbal), documentation, and problem-solving abilities.
 </li>
 <li>
 Highly organized with attention to detail and strong follow-up skills.
 </li>
 <li>
 Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.
 
 
 
 </li>
 </ul>
</div>

People Experience Associate

<div>
 
 Department:
 
 Legal
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Sherif Amgad
 
 
 
 Description
 
 
 
 This role will support corporate governance efforts within Tabby Group entities especially in the KSA, including by serving as the Board Secretary of a Saudi public company. You'll be instrumental in assisting with various governance activities, ensuring the effective management of entities from a governance perspective, and maintaining the company's good standing. Your organizational prowess and strong communication skills will be key in facilitating critical decision-making and maintaining transparent records.
 
 
 As a Corporate Governance Counsel at Tabby, you'll play a crucial role in ensuring the seamless and effective operation of our Board of Directors and its committees. You'll be responsible for meticulously managing all administrative, logistical, and documentation aspects of Board and committee meetings, ensuring adherence to corporate governance practices and legal requirements.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 CMA &amp; Tadawul Governance Support: Handle all governance and listing requirements issued by the Capital Market Authority (CMA) and the Saudi Exchange (Tadawul), including the preparation, monitoring, and management of all related documents and filings.
 </li>
 <li>
 Meeting Coordination: Preparing and issuing notices and invitations for all Board and committee meetings.
 </li>
 <li>
 Document Management: Preparing and circulating all pre-meeting documents and materials and meticulously organizing and managing all related documentation.
 </li>
 <li>
 Minute Taking: Drafting accurate and comprehensive minutes of Board and committee meetings.
 </li>
 <li>
 Legal Compliance: Facilitating the notarization and legalization of Board meeting minutes and resolutions as required, and maintaining statutory registers and records related to Board and committee activities.
 </li>
 <li>
 Action Tracking: Following up on action items arising from Board and committee meetings to ensure timely completion.
 </li>
 <li>
 Entity Governance Support: Assisting in the overall corporate governance framework for Tabby Group entities, including supporting the maintenance of corporate records, ensuring compliance with local regulations, and generally helping to keep entities in good standing.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Excellent command of English and Arabic (both written and spoken).
 </li>
 <li>
 Law degree from a recognized university.
 </li>
 <li>
 Must be a Saudi resident.
 </li>
 <li>
 Between three (3) to five (5) years of demonstrable relevant experience in a similar corporate governance position or company secretarial role, preferably gained in an international group.
 </li>
 <li>
 Proven experience supporting the governance of listed companies in Saudi Arabia, including direct exposure to CMA or Saudi Exchange governance matters.
 </li>
 <li>
 Legal training in corporate law and experience in a reputable regional or international law firm or in-house is an advantage.
 </li>
 <li>
 Experience in using entity management software.
 </li>
 <li>
 Strong understanding of MENA region's legal systems and corporate governance practices, particularly in the UAE (mainland and freezone) and KSA.
 </li>
 <li>
 Strong project management skills, with the ability to manage a complex workload and prioritize tasks effectively.
 </li>
 <li>
 Ability to work in a regulated environment and navigate complex regulatory requirements.
 </li>
 <li>
 Excellent analytical, communication, and negotiation skills.
 </li>
 <li>
 Team player with the ability to collaborate effectively across departments.
 </li>
 <li>
 Self-motivated, detail-oriented, and adaptable in a fast-paced environment.
 
 </li>
 </ul>
</div>

Legal Counsel (Corporate Governance)

Join Tabby | تابي and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.