Qureos Mentor

Tabby | تابي

<div>
 
 Department:
 
 Brand Studio
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Nurah AlNaimi
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby helps users take control of their finances by offering flexible, interest-free payment solutions across the UAE, KSA, Egypt, and Kuwait. Partnering with global brands like H&amp;M, Adidas, and IKEA, we provide a seamless shopping experience, giving customers the freedom to shop smarter and save more.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a
 
 Social Media Content Specialis
 
 t to join our Marketing team and help shape how Tabby shows up across social platforms. In this role, you&rsquo;ll create engaging, video-first content, bring ideas to life on camera and help run Tabby&rsquo;s social accounts day to day.
 
 
 You&rsquo;ll come up with creative concepts, star in and direct short-form videos, and turn money topics into content that&rsquo;s lighthearted, relatable and easy to digest. You&rsquo;re confident on camera, love talking to people about money, and know how to make financial products feel human, entertaining, and on brand. All while keeping a strong pulse on culture, trends, and what actually performs.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ideate, script, and create short-form video content for Tabby across platforms (Reels, TikTok, Shorts and more), turning money topics into fun, relatable and easy-to-understand content
 </li>
 <li>
 Appear on camera regularly, filming yourself in Tabby-led content with confidence, humour, and strong on-screen presence
 </li>
 <li>
 Help shape and manage Tabby&rsquo;s social media presence day to day, with a strong understanding of platform culture, trends, and formats
 </li>
 <li>
 Support the planning and execution of seasonal and cultural campaigns (such as Ramadan), adapting ideas and content to key moments throughout the year
 </li>
 <li>
 Identify, source, and collaborate with the right influencers and UGC creators for the Saudi market, ensuring brand fit, cultural relevance, and performance
 </li>
 <li>
 Edit and package content quickly and effectively using tools like CapCut (or similar), optimising for each platform&rsquo;s best practices
 </li>
 <li>
 Stay deeply plugged into social trends, creator culture, and emerging formats, using insights to continuously evolve Tabby&rsquo;s content
 </li>
 <li>
 Work closely with marketing, brand, and creative teams to bring ideas to life while maintaining Tabby&rsquo;s tone, values and compliance standards
 
 
 
 </li>
 </ul>
 Skills, Knowledge and Expertise
 
 
 <ul>
 <li>
 You have 3&ndash;5 years of experience in social media and content creation, with a strong focus on short-form, video-first platforms
 </li>
 <li>
 You&rsquo;re confident and comfortable on camera, with a natural presence and the ability to bring ideas to life yourself
 </li>
 <li>
 You&rsquo;re a creative thinker who understands what resonates with audiences today and knows how to turn trends, insights, and cultural moments into engaging content
 </li>
 <li>
 You collaborate closely with designers, marketing, and brand teams to ensure ideas, visuals, and messaging come together seamlessly across campaigns
 </li>
 <li>
 You&rsquo;re highly organised and detail-oriented, able to manage multiple content streams, shoots, and timelines without losing quality
 </li>
 <li>
 You thrive in fast-paced environments, balancing creativity with structure and deadlines
 </li>
 <li>
 You have a strong understanding of platform analytics and performance, using data to refine content and improve results
 </li>
 <li>
 You&rsquo;re culturally aware within the Saudi market, and know how to create content that feels relevant and on brand
 
 
 
 </li>
 </ul>
 
 Application Process:
 
 
 
 The application process includes an interview with our Communications &amp; Content Manager, an assessment and a final interview with our Senior Brand Manager and Head of Marketing.
 
 
 This role is ideal for a talented social content creators who thrives in a fast-paced environment and is excited to contribute to Tabby&rsquo;s mission of empowering users to shop better and manage their finances effectively.
</div>

Senior Social Media Specialist

<div>
 
 Department:
 
 People Experience
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Salman Alturkistani
 
 
 
 Description
 
 
 
 As a People Operations Associate, you will be a trusted point of contact for employees in our contact centres, ensuring their day-to-day HR needs are handled efficiently, accurately, and with care.
 
 
 In this role, you will help create a positive and well-supported employee experience by maintaining accurate people data, ensuring compliance with Saudi labor laws, and supporting smooth, reliable people operations across the organization.
 
 
 Key Responsibilities
 
 
 
 In your role, you will:
 
 
 
 <ul>
 <li>
 Maintain accurate employee data for KSA employees by processing updates under established guidelines and supervision.
 </li>
 <li>
 Execute employee lifecycle transactions such as new hires, salary changes, promotions, transfers, employee record updates, and terminations with attention to detail and timeliness.
 </li>
 <li>
 Support periodic data audits by preparing reports, validating records, and flagging discrepancies for review.
 </li>
 <li>
 Assist with system updates and coordinate with HQ to ensure data alignment across HR platforms.
 </li>
 <li>
 Act as an initial point of contact for routine employee HR inquiries, ensuring a professional and service-oriented experience.
 </li>
 <li>
 Process standard employee requests including HR letters, salary certificates, leave balance inquiries, and basic employee data updates.
 </li>
 <li>
 Share policy and process information with employees, escalating complex or sensitive cases to senior HR team members.
 </li>
 <li>
 Support day-to-day HR transactions in coordination with HQ and external partners, following defined processes.
 </li>
 <li>
 Prepare and submit documentation for GOSI registrations, updates, and removals, ensuring completeness and accuracy.
 </li>
 <li>
 Coordinate medical insurance enrollment and changes, and support employees with basic claims-related queries.
 </li>
 <li>
 Prepare Qiwa contract documentation and support renewals or amendments under guidance.
 </li>
 <li>
 Develop working knowledge of KSA people operations requirements and government systems.
 </li>
 <li>
 Support offboarding activities by coordinating documentation, system updates, and clearance steps in line with procedures.
 </li>
 <li>
 Assist in preparing termination documents and final settlement calculations for review and approval.
 </li>
 <li>
 Ensure timely submission of required updates to internal systems and government portals.
 </li>
 <li>
 Support exit interview administration and documentation.
 </li>
 <li>
 Follow established HR policies and local labor requirements to support compliance.
 </li>
 <li>
 Maintain organized and accurate employee records to support audits and internal reviews.
 </li>
 <li>
 Prepare basic reports and data summaries for senior HR team review.
 </li>
 <li>
 Suggest process improvements and support implementation efforts under supervision.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources or a related field.
 </li>
 <li>
 Minimum of 1 year of experience in HR operations, including onboarding, offboarding, HRIS management, and employee lifecycle support.
 </li>
 <li>
 Familiarity with platforms including BambooHR, Lattice, Jira, and Google Workspace is preferred;
 </li>
 <li>
 Background in a fast-growing scale-up is highly beneficial, particularly in the tech sector.
 </li>
 <li>
 Strong analytical skills with the ability to interpret HR data and support operational improvements.
 </li>
 <li>
 Experience in Saudi labor laws and HR regulations, with the ability to apply them independently in day-to-day operations.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to interact effectively across all levels of the organization.
 </li>
 <li>
 High attention to detail, strong organizational skills, and the ability to manage multiple tasks efficiently.
 </li>
 <li>
 Full professional proficiency in English and Arabic is required.
 
 
 
 </li>
 </ul>
 Job Benefits
 
 
 <ul>
 <li>
 We are an international Team of inspired professionals located all over the globe.
 </li>
 <li>
 We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees.
 </li>
 <li>
 Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone.
 </li>
 <li>
 You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region
 </li>
 <li>
 We offer you relocation support as well as we guide you through all the process.
 </li>
 <li>
 We&rsquo;ll set you up with the devices required for your work.
 
 </li>
 </ul>
</div>

People Ops Associate

<div>
 
 Department:
 
 Legal
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Abdullah Alhabeeb
 
 
 
 Description
 
 
 
 This role will support corporate governance efforts within, including by serving as the Board Secretary of a Saudi public company. You'll be instrumental in assisting with various governance activities, ensuring the effective management of entities from a governance perspective, and maintaining the company's good standing. Your organizational prowess and strong communication skills will be key in facilitating critical decision-making and maintaining transparent records.
 
 
 As a Legal Counsel (Corporate Governance) at Tweeq, you'll play a crucial role in ensuring the seamless and effective operation of our Board of Directors and its committees. You'll be responsible for meticulously managing all administrative, logistical, and documentation aspects of Board and committee meetings, ensuring adherence to corporate governance practices and legal requirements.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 CMA &amp; Tadawul Governance Support: Handle all governance and listing requirements issued by the Capital Market Authority (CMA) and the Saudi Exchange (Tadawul), including the preparation, monitoring, and management of all related documents and filings.
 </li>
 <li>
 Meeting Coordination: Preparing and issuing notices and invitations for all Board and committee meetings.
 </li>
 <li>
 Document Management: Preparing and circulating all pre-meeting documents and materials and meticulously organizing and managing all related documentation.
 </li>
 <li>
 Minute Taking: Drafting accurate and comprehensive minutes of Board and committee meetings.
 </li>
 <li>
 Legal Compliance: Facilitating the notarization and legalization of Board meeting minutes and resolutions as required, and maintaining statutory registers and records related to Board and committee activities.
 </li>
 <li>
 Action Tracking: Following up on action items arising from Board and committee meetings to ensure timely completion.
 </li>
 <li>
 Entity Governance Support: Assisting in the overall corporate governance framework for Tabby Group entities, including supporting the maintenance of corporate records, ensuring compliance with local regulations, and generally helping to keep entities in good standing.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Excellent command of English and Arabic (both written and spoken).
 </li>
 <li>
 Law degree from a recognized university.
 </li>
 <li>
 Must be a Saudi resident.
 </li>
 <li>
 Between three (3) to five (5) years of demonstrable relevant experience in a similar corporate governance position or company secretarial role, preferably gained in an international group.
 </li>
 <li>
 Proven experience supporting the governance of listed companies in Saudi Arabia, including direct exposure to CMA or Saudi Exchange governance matters.
 </li>
 <li>
 Legal training in corporate law and experience in a reputable regional or international law firm or in-house is an advantage.
 </li>
 <li>
 Experience in using entity management software.
 </li>
 <li>
 Strong understanding of MENA region's legal systems and corporate governance practices, particularly in the UAE (mainland and freezone) and KSA.
 </li>
 <li>
 Strong project management skills, with the ability to manage a complex workload and prioritize tasks effectively.
 </li>
 <li>
 Ability to work in a regulated environment and navigate complex regulatory requirements.
 </li>
 <li>
 Excellent analytical, communication, and negotiation skills.
 </li>
 <li>
 Team player with the ability to collaborate effectively across departments.
 </li>
 <li>
 Self-motivated, detail-oriented, and adaptable in a fast-paced environment.
 
 </li>
 </ul>
</div>

Legal Counsel (Corporate Governance)

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 UAE
 
 
 
 
 Description
 
 
 
 
 About us:
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
 
 
 
 Role Overview:
 
 
 
 We&rsquo;re looking for an
 
 Experience Lead
 
 to connect the CX insights with Product ideation at Tabby.
 
 
 This role represents the
 
 CX
 
 
 team
 
 at the product table &mdash; bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content &amp; processes and bring better clarity for support teams.
 
 
 You will
 
 directly author and maintain CX content
 
 for your product scope, working closely with Product teams to ensure accuracy and clarity. You will not own Product decisions or operational execution, but you will use
 
 first-hand CX insight and personal judgment
 
 to surface experience gaps, inform content, and flag CX risks early.
 
 
 This is a
 
 high-impact, senior individual contributor role
 
 requiring strong judgment, credibility with Product leaders, and the confidence to push back when customer or agent experience is at risk.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 CX &lt;&gt; Product Partnership
 
 <ul>
 <li>
 Represent
 
 agent feedback
 
 and
 
 anecdotal customer insights
 
 in close alignment with Product, and
 
 author CX content
 
 grounded in real agent and customer experience.
 
 
 </li>
 <li>
 Represent consolidated CX insights in product discussions, roadmap reviews, and release planning
 
 
 </li>
 <li>
 Utilize the
 
 Voice of Customer (VoC), Voice of Agent (VoA), Quality findings, and personal judgement
 
 to help reveal gaps between Product vision and Agent/customer experience observed through the support function
 
 
 </li>
 <li>
 Challenge Product decisions where CX risk, friction, or downstream operational impact is identified
 
 
 </li>
 <li>
 Ensure CX considerations are embedded early &mdash; not retrofitted after release
 
 
 
 
 </li>
 </ul>
 
 
 2. Agent Enablement &amp; Content Oversight
 
 
 
 <ul>
 <li>
 Lead the creation and continuous improvement of agent-facing content (guides, FAQs, walkthroughs, macros, and storyboards).
 
 
 </li>
 <li>
 Translate complex product updates, workflows, and policies into clear, practical, and scannable materials.
 
 
 </li>
 <li>
 Own all product-related content across CX platforms, ensuring timely updates and alignment with Product releases.
 
 
 </li>
 <li>
 Ensure CX-critical updates are understood, prioritised, and implemented by the right teams
 
 
 
 
 </li>
 </ul>
 
 3. Insights, Friction &amp; Impact
 
 <ul>
 <li>
 Monitor ticket trends, agent feedback, and QA results to detect recurring friction points.
 
 
 </li>
 <li>
 Identify recurring issues, systemic breakdowns, and experience gaps across channels
 
 
 </li>
 <li>
 Drive
 
 insight-to-action loops
 
 by translating CX signals into clear product and process recommendations
 
 
 </li>
 <li>
 Partner with Analytics, Ops, and Quality to validate impact and track outcomes
 
 
 </li>
 </ul>
 
 4. Governance &amp; CX Representation
 
 <ul>
 <li>
 Ensure CX risks, dependencies, and readiness gaps are clearly surfaced and escalated when needed
 
 
 </li>
 <li>
 Facilitate structured feedback loops between CX, Product, Ops, and Quality
 </li>
 <li>
 Maintain clarity on ownership, decisions, and follow-ups across teams.
 </li>
 <li>
 
 Be a trusted, senior CX voice who balances partnership with healthy challenge.
 
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 
 5+ years
 
 of experience in CX Product Operations, Process Excellence, CX Leadership, or CX Service Management, with hands-on experience in CX Content writing.
 
 
 </li>
 <li>
 Strong background in
 
 tech, digital banking, or top-tier financial services is preferred
 
 
 
 
 </li>
 <li>
 Proven experience influencing Product teams using CX insights and operational data
 
 
 </li>
 <li>
 Deep understanding of how product decisions translate into real frontline and customer impact
 
 
 </li>
 <li>
 Strong analytical mindset &mdash; comfortable working with trends, drivers, and root causes
 
 
 </li>
 <li>
 Excellent stakeholder management skills &mdash; able to influence, challenge, and align senior partners
 
 
 </li>
 <li>
 
 Fluent English and Arabic (mandatory)
 
 
 
 
 </li>
 </ul>
 
 Job Benefits
 
 
 
 <ul>
 <li>
 We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
 </li>
 <li>
 A working environment that gives you autonomy and responsibility from day one.
 </li>
 <li>
 You should be comfortable with the idea that the quality of your work will influence the shape of your career.
 </li>
 <li>
 Participation in the company&rsquo;s employee stock options program.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 Flexi Perks: a monetary benefit to spend on what matters most to you &mdash; health, well-being, education, or professional development.
 
 </li>
 </ul>
</div>

Experience Lead

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س6,000 - ر.س7,500 / month
 
 
 
 Description
 
 
 
 Join us in redefining customer experience at Tabby!
 
 
 As a Customer Experience Representative, you&rsquo;ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role&mdash;it&rsquo;s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Engage with customers via chat and phone, providing prompt and effective solutions.
 </li>
 <li>
 Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
 </li>
 <li>
 Champion customer service excellence, ensuring policies and procedures align with company objectives.
 </li>
 <li>
 Analyze customer queries, identifying patterns and opportunities for service optimization.
 </li>
 <li>
 Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
 
 
 
 </li>
 </ul>
 
 Skills, Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
 </li>
 <li>
 Postgraduate degree in math, business, marketing, or finance (preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to think critically.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a high level of self-awareness.
 </li>
 <li>
 Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
 </li>
 <li>
 Team player mindset, with the ability to build and maintain strong relationships across teams.
 </li>
 <li>
 Resilience under pressure, with a proactive approach to challenges.
 
 
 
 </li>
 </ul>
 Why Join Tabby?
 
 
 <ul>
 <li>
 Be part of an industry-leading fintech company redefining customer experience.
 </li>
 <li>
 Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
 </li>
 <li>
 Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
 </li>
 <li>
 Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
 
 
 
 </li>
 </ul>
 
 If you're ready to set new benchmarks in customer experience, we want you on our team!
 
</div>

Customer Service Representative - Saudi National