Qureos Mentor

Tabby | تابي

<div>
 
 
 Department:
 
 Risk Core
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 
 About us:
 
 
 
 Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Build and scale a fully automated financial backbone where every money movement across all products is system-driven, reconciled, and audit-ready.
 </li>
 <li>
 This role sits at the intersection of Product, Finance Control, Billing, and Engineering, acting as the quality gate for end-to-end accounting correctness in a highly regulated, fast-growing fintech environment.
 </li>
 <li>
 Our ambition is bold: to become one of the first companies in the market with 100% automated, real-time, and traceable financial flows across products.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Drive reporting automation in close partnership with Financial Control and Billing teams, ensuring all money movements are system-driven and accurately posted.
 </li>
 <li>
 Own and validate end-to-end accounting cycles across products, acting as the final quality gate before ERP.
 </li>
 <li>
 Serve as the 360&deg; reconciliation authority, ensuring consistency between product systems, ledgers, ERP, and external statements.
 </li>
 <li>
 Design and maintain monitoring and controls to guarantee data validity, reconciliation completeness, and automation reliability.
 </li>
 <li>
 Work cross-functionally with Product, Engineering, Finance, and Data to resolve discrepancies at the root cause and continuously improve financial automation.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Computer Engineering, Economics, Statistics or actuarial science.
 </li>
 <li>
 4+ years of relevant experience in a data analytics team. Experience in analytics team in
 
 at a bank or Fintech
 
 is huge plus
 </li>
 <li>
 Strong analytical and data capabilities, backed up by technical coding skills.
 </li>
 <li>
 Proficiency in SQL and Excel is a must.
 </li>
 <li>
 Strong understanding of statistical analysis
 </li>
 <li>
 Experience with visualization tools: i.e. Tableau, Power BI.
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to effectively present complex data and findings in a clear and concise manner.
 </li>
 </ul>
 
 Who This Role Is For:
 
 <ul>
 <li>
 You think in systems, flows, and controls, not spreadsheets.
 </li>
 <li>
 You are obsessed with correctness, determinism, and edge cases.
 </li>
 <li>
 You want to build something foundational, not incremental.
 
 
 
 </li>
 </ul>
 
 Job Benefits
 
 
 
 <ul>
 <li>
 We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
 </li>
 <li>
 A working environment that gives you autonomy and responsibility from day one.
 </li>
 <li>
 You should be comfortable with the idea that the quality of your work will influence the shape of your career.
 </li>
 <li>
 Participation in the company&rsquo;s employee stock options program.
 </li>
 <li>
 Health Insurance
 </li>
 <li>
 Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose&mdash;whether for health and well-being, education and professional development or travel needs!
 
 </li>
 </ul>
</div>

Lead Data Analyst (Financial Analytics)

<div>
 
 
 Department:
 
 Risk Core
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 
 About us:
 
 
 
 Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 
 About the role:
 
 <ul>
 <li>
 Build and scale a fully automated financial backbone where every money movement across all products is system-driven, reconciled, and audit-ready.
 </li>
 <li>
 This role sits at the intersection of Product, Finance Control, Billing, and Engineering, acting as the quality gate for end-to-end accounting correctness in a highly regulated, fast-growing fintech environment.
 </li>
 <li>
 Our ambition is bold: to become one of the first companies in the market with 100% automated, real-time, and traceable financial flows across products.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Drive reporting automation in close partnership with Financial Control and Billing teams, ensuring all money movements are system-driven and accurately posted.
 </li>
 <li>
 Own and validate end-to-end accounting cycles across products, acting as the final quality gate before ERP.
 </li>
 <li>
 Serve as the 360&deg; reconciliation authority, ensuring consistency between product systems, ledgers, ERP, and external statements.
 </li>
 <li>
 Design and maintain monitoring and controls to guarantee data validity, reconciliation completeness, and automation reliability.
 </li>
 <li>
 Work cross-functionally with Product, Engineering, Finance, and Data to resolve discrepancies at the root cause and continuously improve financial automation.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Computer Engineering, Economics, Statistics or actuarial science.
 </li>
 <li>
 2+ years of relevant experience in a data analytics team. Experience in analytics team in
 
 at a bank or Fintech
 
 is huge plus
 </li>
 <li>
 Strong analytical and data capabilities, backed up by technical coding skills.
 </li>
 <li>
 Proficiency in SQL and Excel is a must.
 </li>
 <li>
 Strong understanding of statistical analysis
 </li>
 <li>
 Experience with visualization tools: i.e. Tableau, Power BI.
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to effectively present complex data and findings in a clear and concise manner
 </li>
 </ul>
 
 Who This Role Is For:
 
 <ul>
 <li>
 You think in systems, flows, and controls, not spreadsheets.
 </li>
 <li>
 You are obsessed with correctness, determinism, and edge cases.
 </li>
 <li>
 You want to build something foundational, not incremental.
 
 
 
 </li>
 </ul>
 
 Job Benefits
 
 
 
 <ul>
 <li>
 We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
 </li>
 <li>
 A working environment that gives you autonomy and responsibility from day one.
 </li>
 <li>
 You should be comfortable with the idea that the quality of your work will influence the shape of your career.
 </li>
 <li>
 Participation in the company&rsquo;s employee stock options program.
 </li>
 <li>
 Health Insurance
 </li>
 <li>
 Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose&mdash;whether for health and well-being, education and professional development or travel needs!
 
 </li>
 </ul>
</div>

Data Analyst (Financial Analytics)

<div>
 
 Department:
 
 Training and Quality
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Mariam Aerabe
 
 
 
 Description
 
 
 
 We are looking for a
 
 Content Designer &ndash; Localization Expert
 
 who can combine agent enablement, localization, and content design expertise. In this role, you will ensure Tabby&rsquo;s CX content and training materials are localized for KSA, culturally resonant, and easy for agents to apply. You will translate complex product changes, policies, and workflows into Arabic content that reflects our tone of voice and operational accuracy, while making sure cultural nuances are captured.
 
 
 This role sits at the intersection of
 
 CX(Customer Experience) operations, product readiness, and content strategy
 
 &mdash; ensuring that agents in KSA are always equipped with clear, relevant, and relatable learning materials.
 
 
 Key Responsibilities
 
 
 
 Agent Enablement &amp; Content Localization
 
 
 
 <ul>
 <li>
 Create high-quality, actionable Arabic content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning).
 </li>
 <li>
 Localize English training modules and KB articles into Khaleeji-appropriate Arabic that keeps Tabby&rsquo;s tone of voice.
 </li>
 <li>
 Build templates and scripts that are culturally relevant and practical for KSA agents.
 </li>
 <li>
 Partner with Product, Ops, QA, and Training teams to co-design localized content for product or process changes.
 </li>
 <li>
 Support trainers and SMEs in adapting materials
 </li>
 <li>
 Maintain, iterate, and optimize all Arabic training and knowledge content for clarity, accuracy, and usability.
 </li>
 <li>
 Establish and maintain an Arabic style guide and glossary (Khaleeji register, plain-language Arabic, RTL design).
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Native-level Arabic with Khaleeji fluency and strong English language.
 </li>
 <li>
 Experience in content design, training, localization, or knowledge management.
 </li>
 <li>
 Proven ability to adapt content for multilingual, culturally diverse teams.
 </li>
 <li>
 Hands-on experience with content and design tools (Figma, Canva, Articulate Rise/Storyline, Google Slides, Microsoft PowerPoint, LMS tools)
 </li>
 <li>
 Strong writing and editing skills with a focus on plain language, clarity, cultural accuracy, and adaptability across formats (social, chat, email).
 </li>
 <li>
 Detail-oriented and process-driven, able to maintain consistency and quality under pressure.
 </li>
 <li>
 Month 1: Learn Tabby&rsquo;s tools, culture, workflows, tone, and agent landscape. Shadow training sessions and product demos. Start localizing content
 </li>
 <li>
 Months 2&ndash;3: Co-own content pieces tied to product changes and support localization of KB/training assets.
 </li>
 <li>
 Month 4+: Take ownership of localization and content design projects end-to-end &mdash; becoming the go-to for Arabic enablement.
 </li>
 <li>
 1 year of working in the Customer Service industry
 </li>
 <li>
 Experience localizing training or KB content for GCC markets.
 </li>
 <li>
 Familiarity with UX principles, plain-language writing, and RTL design.
 </li>
 <li>
 Experience in data-driven content iteration based on QA, CSAT, and usage insights.
 
 </li>
 </ul>
</div>

Content Designer - Localization Expert

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

<div>
 
 
 Department:
 
 People Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview:
 
 
 
 To support and execute HR operational processes efficiently and accurately across the employee lifecycle, ensuring a smooth experience for employees from onboarding to offboarding while maintaining compliance with internal policies and local labor and social insurance regulations.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Manage the onboarding and offboarding processes end-to-end, including documentation, system access, coordination with internal teams, and ensuring a smooth employee transition experience.
 </li>
 <li>
 Handle all employment documentation and updates, including contracts, contract renewals, employee status changes, and official HR letters (salary, employment, bank, visa support, etc.).
 </li>
 <li>
 Administer and follow up on social insurance processes (Form 1 and Form 6), ensuring timely registration and removal, compliance with legal obligations, and maintaining proper documentation.
 </li>
 <li>
 Oversee the medical insurance process including employee enrollments, dependents&rsquo; updates, claims follow-up, and regular coordination with the insurance provider.
 </li>
 <li>
 Maintain and update employee records in both physical and digital formats, ensuring data accuracy, consistency, and confidentiality.
 </li>
 <li>
 Monitor and manage employee leave balances, and address related inquiries in coordination with relevant stakeholders.
 </li>
 <li>
 Respond to ad-hoc HR operational needs, support internal audits and reporting, and contribute to process improvement initiatives to enhance efficiency and employee experience.
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 1&ndash;2 years of HR experience, preferably with a focus on HR operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or a related field.
 </li>
 <li>
 Proficient Knowledge of labor laws and regulations.
 </li>
 <li>
 Strong interpersonal and emotional intelligence skills.
 </li>
 <li>
 Excellent communication (written and verbal), documentation, and problem-solving abilities.
 </li>
 <li>
 Highly organized with attention to detail and strong follow-up skills.
 </li>
 <li>
 Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.
 
 
 
 </li>
 </ul>
</div>

People Experience Associate

Join Tabby | تابي and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.