Qureos Mentor

Tabby | تابي

<div>
 
 
 Department:
 
 Talent Acquisition
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About the Role
 
 We are looking for a highly organized and detail-oriented
 
 Talent Acquisition Coordinator
 
 to join our HR team. The coordinator will play a critical role in supporting the recruitment process by ensuring smooth candidate experiences, managing scheduling, and assisting with recruitment operations. This role is ideal for someone who thrives in a fast-paced environment, is passionate about people, and enjoys being at the center of a team&rsquo;s success.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Coordinate and schedule interviews between candidates and hiring teams across different time zones.
 </li>
 <li>
 Manage communication with candidates throughout the recruitment process, ensuring a professional and positive candidate experience.
 </li>
 <li>
 Assist recruiters with sourcing, screening, and maintaining candidate pipelines.
 </li>
 <li>
 Support in drafting and posting job advertisements across multiple platforms.
 </li>
 <li>
 Maintain accurate candidate records and update the applicant tracking system (ATS).
 </li>
 <li>
 Prepare recruitment reports and dashboards to support data-driven decision-making.
 </li>
 <li>
 Assist with onboarding activities for new hires and ensure all pre-employment documentation is completed.
 </li>
 <li>
 Partner with HR and hiring managers to ensure alignment and efficiency in the recruitment workflow.
 </li>
 <li>
 Handle logistical arrangements for assessment days, career fairs, and recruitment campaigns.
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Graduates only.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple priorities.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with ATS or HRIS tools is a plus.
 </li>
 <li>
 High attention to detail and a proactive, problem-solving mindset.
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams in a fast-paced environment.
 
 
 
 </li>
 </ul>
</div>

Recruitment Coordinator

<div>
 
 
 Department:
 
 People Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 We are looking for a
 
 People Experience Partner (HRBP)
 
 to lead and oversee
 
 all HR functions
 
 for
 
 Tabby Egypt
 
 . This is a
 
 strategic and hands-on role
 
 , where you&rsquo;ll work closely with leadership to build a
 
 strong, engaged, and high-performing workforce
 
 , while ensuring our HR strategy supports business goals.
 
 
 You will play a key role in
 
 driving talent management, performance management, employee engagement, employee relations, compensation &amp; benefits, and culture-building initiatives
 
 , acting as a trusted partner to managers and employees.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic HR Partnership
 
 <ul>
 <li>
 Partner with leadership to
 
 develop and implement HR strategies
 
 that drive business success and align with company values.
 </li>
 <li>
 Act as a
 
 trusted advisor and coach
 
 to managers on people matters, including leadership, team dynamics, and performance.
 </li>
 <li>
 Lead
 
 organizational design and workforce planning
 
 to ensure teams are structured and set up for success.
 </li>
 </ul>
 
 Talent Management &amp; Development
 
 <ul>
 <li>
 Lead
 
 end-to-end talent processes
 
 , including, onboarding, succession planning, and development programs.
 </li>
 <li>
 Collaborate with managers to
 
 identify skills gaps and create development plans
 
 that foster continuous growth.
 </li>
 <li>
 Partner with leadership on
 
 career development, learning initiatives, and high-potential talent strategies
 
 .
 </li>
 </ul>
 
 Performance Management
 
 <ul>
 <li>
 Manage and drive
 
 performance management cycles
 
 , including goal setting, continuous feedback, and formal reviews.
 </li>
 <li>
 Support managers in
 
 developing high-performing teams
 
 , coaching them on delivering feedback and handling underperformance.
 </li>
 <li>
 Collaborate with leaders to implement
 
 performance improvement plans (PIPs)
 
 when needed.
 </li>
 <li>
 Promote a
 
 feedback-driven, high-performance culture
 
 across the organization.
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 <ul>
 <li>
 Partner with regional People &amp; Finance teams to ensure
 
 competitive and equitable compensation and benefits
 
 aligned with Tabby&rsquo;s philosophy.
 </li>
 <li>
 Advise on
 
 salary reviews, promotions, and internal movements
 
 to ensure fairness and alignment with market benchmarks.
 </li>
 <li>
 Stay informed of
 
 market trends and insights
 
 to recommend enhancements to compensation and benefits packages.
 </li>
 <li>
 Lead
 
 annual salary and bonus review processes
 
 , ensuring transparency and alignment with business performance.
 </li>
 </ul>
 
 Employee Relations &amp; HR Operations
 
 <ul>
 <li>
 Manage
 
 employee relations matters
 
 (grievances, investigations, conflicts), ensuring fair and compliant outcomes aligned with Egyptian labor law and Tabby policies.
 </li>
 <li>
 Lead and improve
 
 onboarding, offboarding, and HR lifecycle processes
 
 , ensuring a smooth and engaging employee experience.
 </li>
 <li>
 Ensure local HR processes are aligned with
 
 regional/global HR programs, policies, and best practices
 
 .
 </li>
 </ul>
 
 Employee Engagement &amp; Culture
 
 <ul>
 <li>
 Design and implement
 
 employee engagement strategies and initiatives
 
 that foster a positive work environment.
 </li>
 <li>
 Partner with managers and employees to
 
 enhance workplace culture, recognition programs, and employee well-being
 
 .
 </li>
 <li>
 Conduct
 
 regular engagement surveys
 
 and action planning based on feedback to improve team morale and satisfaction.
 </li>
 <li>
 Drive initiatives that support
 
 diversity, equity, and inclusion (DE&amp;I)
 
 across the Egypt team.
 </li>
 </ul>
 
 HR Data, Compliance &amp; Projects
 
 <ul>
 <li>
 Ensure
 
 compliance
 
 with Egyptian labor laws, regulations, and internal company policies.
 </li>
 <li>
 Analyze
 
 HR data and metrics
 
 to provide actionable insights on workforce trends, turnover, engagement, and performance.
 </li>
 <li>
 Lead or participate in
 
 local and regional HR projects
 
 , including change management, organizational development, and scaling initiatives.
 
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 
 5+ years of HR generalist or HRBP experience
 
 , ideally in a fast-paced, high-growth company (experience in tech or fintech is a plus).
 </li>
 <li>
 Deep understanding of
 
 Egyptian labor law
 
 and HR best practices.
 </li>
 <li>
 Strong
 
 coaching and consulting
 
 skills with the ability to influence and build trust across all levels of the organization.
 </li>
 <li>
 Experience in
 
 talent management, performance management, organizational development, and employee relations
 
 .
 </li>
 <li>
 Ability to
 
 think strategically and execute tactically
 
 &mdash; hands-on, proactive, and solution-oriented.
 </li>
 <li>
 Exceptional
 
 communication and interpersonal skills
 
 .
 
 </li>
 </ul>
</div>

Merchant Onboarding Executive

<div>
 
 Application Deadline:
 
 30 September 2025
 
 
 
 Department:
 
 Training and Quality
 
 
 
 Employment Type:
 
 Internship
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Janna Arakelian
 
 
 
 Description
 
 
 
 At Tabby, we&rsquo;re building fast &mdash; and we know that behind every great experience is a well-trained team and a smooth operation. That&rsquo;s where you come in.
 
 
 As a Training Coordinator, you'll be powering our frontline training programs and ensuring smooth onboarding for all new hires in the KSA office. You&rsquo;ll work closely with trainers, HR, IT teams to make sure everything - from the trackers to laptop inventory - is on point.
 
 
 If you're someone who loves structure, thrives on checklists, and knows how to keep things moving behind the scenes, this role is for you.
 
 
 Key Responsibilities
 
 
 
 🟦 Training Support
 
 
 
 <ul>
 <li>
 Coordinate New Hire (NHT) and Non-NHT training programs (refresher, cross-training, functional topics), including batch setup, room booking, tracker creation, and communication.
 </li>
 <li>
 Ensure trainee profiles are correctly set up in internal systems (e.g. Back Office); troubleshoot access issues and raise IT tickets where needed.
 </li>
 <li>
 Manage training calendars: shadowing sessions, QA alignment, MCQs, onboarding communications, and ID setup.
 </li>
 <li>
 Maintain attendance records, prepare payroll inputs (active/inactive), and generate monthly payroll reports for KSA.
 </li>
 <li>
 Launch and monitor LMS courses, collaborate with WFM on scheduling, follow up on completions, and manage reschedules.
 </li>
 <li>
 Onboard new trainers: deliver induction presentations, explain key trackers, and walk through attendance processes.
 </li>
 <li>
 Consolidate batch feedback and generate monthly training performance summaries
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Proficient in Google Sheets, Slack, and basic LMS platforms
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Detail-oriented with the ability to manage multiple priorities
 </li>
 <li>
 1&ndash;2 years of experience in training coordination/operations.
 
 </li>
 </ul>
</div>

Training Coordinator

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Join Tabby | تابي and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tabby | تابي

ABOUT_COMPANY

Recruitment Coordinator

People Experience Partner

Merchant Onboarding Executive

Training Coordinator

Customer Service Operations Manager - Contact Center - Saudi National