Qureos Mentor

Takamol Holding

<div>
 
 We are seeking a highly skilled Platform Engineer to join our Infrastructure team and lead the design and automation of resilient, scalable, and secure infrastructure. The ideal candidate will have strong expertise in Kubernetes, ArgoCD, Terraform, Ansible, CI/CD, and experience across public cloud platforms such as Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP), and Amazon Web Services (AWS).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Design, implement, and manage Kubernetes-based platforms across public cloud environments (OCI, GCP, AWS).
 </li>
 <li>
 Drive GitOps adoption using ArgoCD for consistent and automated deployments.
 </li>
 <li>
 Build and maintain infrastructure using Terraform and ensure compliance with IaC best practices.
 </li>
 <li>
 Automate configuration and operational tasks using Ansible.
 </li>
 <li>
 Develop and manage robust CI/CD pipelines to support fast, secure, and reliable software delivery.
 </li>
 <li>
 Collaborate with development, security, and infrastructure teams to align platform solutions with business goals.
 </li>
 <li>
 Monitor, troubleshoot, and optimize infrastructure and deployment processes across cloud platforms.
 </li>
 <li>
 Enforce cloud security standards and governance policies within Kubernetes and related cloud services.
 </li>
 <li>
 Maintain thorough documentation of infrastructure design, processes, and procedures.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
 </li>
 <li>
 6+ years in Platform Engineering, DevOps, or Site Reliability Engineering (SRE) roles.
 </li>
 <li>
 Strong hands-on experience with Kubernetes (deployment, networking, security, Helm).
 </li>
 <li>
 Proficiency in ArgoCD or similar GitOps tools (e.g., FluxCD).
 </li>
 <li>
 Expertise in Terraform for infrastructure provisioning on cloud platforms.
 </li>
 <li>
 Solid experience with Ansible for automation and configuration management.
 </li>
 <li>
 Experience with CI/CD tools (GitLab CI, Jenkins, GitHub Actions, etc.).
 </li>
 <li>
 Proven track record working with public cloud platforms, particularly:
 </li>
 <li>
 Oracle Cloud Infrastructure (OCI) &ndash; compute, networking, load balancing, block/object storage, IAM.
 </li>
 <li>
 Google Cloud Platform (GCP) &ndash; GKE, Cloud Build, IAM, VPC.
 </li>
 <li>
 Amazon Web Services (AWS) &ndash; EKS, EC2, S3, IAM, VPC.
 </li>
 <li>
 Proficient in Git and scripting languages (Bash, Python).
 </li>
 <li>
 Knowledge of security best practices in cloud and Kubernetes environments.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience implementing multi-cloud or hybrid-cloud architectures.
 </li>
 <li>
 Familiarity with service mesh technologies (Istio, Linkerd).
 </li>
 <li>
 Experience with monitoring, logging, and alerting tools (Prometheus, Grafana, ELK, Loki, etc.).
 </li>
 <li>
 Certifications: CKA, CKAD, Terraform Associate, AWS/GCP/OCI certifications.
 </li>
 </ul>
</div>

Expert Cloud Platform Engineer

<div>
 
 We are seeking a
 
 Digital Transformation Consultant / Specialist
 
 to support digital transformation initiatives and help organizations improve processes, services, and operational efficiency through digital solutions.
 
 
 
 This role is a freelance, project-based engagement and does not constitute a full-time employment position.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the planning and execution of digital transformation initiatives.
 </li>
 <li>
 Analyze current processes and identify digital improvement opportunities.
 </li>
 <li>
 Collaborate with business and technical teams to deliver transformation outcomes.
 </li>
 <li>
 Support change management and digital adoption efforts.
 </li>
 <li>
 Prepare transformation roadmaps, reports, and progress updates.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in digital transformation, business transformation, or related fields.
 </li>
 <li>
 Strong understanding of digital solutions, process improvement, and organizational change.
 </li>
 <li>
 Experience working with government or large organizations is preferred.
 </li>
 <li>
 Strong communication and stakeholder management skills.
 </li>
 </ul>
 
 
</div>

Digital Transformation Consultant - Freelance

<div>
 
 We are looking for a
 
 Digital Innovation Consultant / Specialist
 
 to support innovation initiatives and contribute to designing and implementing digital and innovative solutions that enhance organizational performance.
 
 
 
 This opportunity is offered on a freelance, project-based basis.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support digital innovation initiatives and programs.
 </li>
 <li>
 Contribute to the development of innovative ideas, concepts, and prototypes.
 </li>
 <li>
 Collaborate with stakeholders to identify opportunities for digital improvement.
 </li>
 <li>
 Support implementation of innovation projects and continuous improvement initiatives.
 </li>
 <li>
 Prepare reports, presentations, and innovation documentation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in digital innovation, innovation management, or related fields.
 </li>
 <li>
 Experience working on digital initiatives, innovation labs, or transformation projects.
 </li>
 <li>
 Strong analytical, communication, and stakeholder engagement skills.
 </li>
 <li>
 Experience in consulting or project-based environments is a plus.
 </li>
 </ul>
 
 
</div>

Digital Innovation Consultant - Freelance

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Inquiry Management: Handle high volumes of incoming inquiries through approved support channels (Email, Chat, Phone, and Ticketing systems).
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 <li>
 Issue Resolution: Identify and assess customers&rsquo; needs to achieve satisfaction; provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Ticket Lifecycle Management: Open, track, and close customer support tickets within the agreed Service Level Agreements (SLAs), ensuring no backlogs and (FRT),CSAT Score,Accuracy Rate,Resolution Rate
 </li>
 <li>
 Technical Coordination: Escalating complex technical issues or integration bugs to the technical team and following up until a final resolution is reached.
 </li>
 <li>
 Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM system.
 </li>
 <li>
 Process Improvement: Identify recurring customer pain points and suggest improvements to the "Customer Journey" or the "Knowledge Base" to reduce repetitive tickets.
 </li>
 <li>
 Quality Assurance: Follow communication procedures, guidelines, and policies to ensure brand consistency and service quality.
 </li>
 <li>
 Ticketing Systems: Proven experience working with CRM and ticketing platforms (e.g., Zendesk, Salesforce, Freshdesk, or Zoho).
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Experience: Minimum of 3&ndash;5 years of experience in customer support, contact centers, or a client-facing role.
 </li>
 <li>
 Education: Bachelor&rsquo;s Degree in Business Administration, Communications, or a related field.
 </li>
 </ul>
</div>

Customer Service Specialist

<div>
 
 We are looking for a
 
 Customer / Beneficiary Experience Consultant
 
 to support the design and enhancement of end-to-end beneficiary journeys and improve overall service experience.
 
 
 
 This role is a freelance, project-based engagement and does not constitute a full-time employment position.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Analyze and design beneficiary/customer journeys.
 </li>
 <li>
 Identify pain points and improvement opportunities across services.
 </li>
 <li>
 Develop experience improvement initiatives and service design solutions.
 </li>
 <li>
 Collaborate with stakeholders to enhance service quality and satisfaction.
 </li>
 <li>
 Prepare experience reports, insights, and recommendations.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 5+ years of experience in customer experience (CX), service design, or UX-related roles.
 </li>
 <li>
 Experience in journey mapping and experience improvement initiatives.
 </li>
 <li>
 Strong analytical, facilitation, and communication skills.
 </li>
 <li>
 Experience in consulting or government-related projects is a plus.
 </li>
 </ul>
 
 
</div>

Customer / Beneficiary Experience Consultant - Freelance

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Collect, evaluate and turn raw data from multiple sources into critical information and knowledge that
 
 
 </li>
 </ul>
 can be used to make sound organizational decisions.
 
 
 <ul>
 <li>
 Using Mathematical Modelling, deploy models in a user friendly environment across multiple
 
 
 </li>
 </ul>
 stakeholders, and provide assessment of the quality of the model and tracking therein.
 
 
 <ul>
 <li>
 Perform detailed machine learning, statistical analysis or operational research analysis of targeted
 
 
 </li>
 </ul>
 databases for the purpose of opportunity identification/discovery or specific decision making.
 
 
 <ul>
 <li>
 Develops experimental design approaches to validate findings or test hypotheses. Validates own or others analysis using scenario modeling. Identifies/creates the appropriate algorithm to discover patterns or trends.
 </li>
 <li>
 The candidate should be involved in the evaluation of tenders and requests for proposals (RFPs and RFQs) and prepare professional proposals.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in computer science or related field.
 </li>
 <li>
 4-6 years of relevant work experience in a relevant field is required
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Strategic leadership in data-driven decision making
 </li>
 <li>
 Oversight of advanced analytics, models, and decision systems
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 <li>
 Executive stakeholder engagement and strategic communication
 </li>
 <li>
 Governance, quality assurance, and performance monitoring of analytics initiatives
 </li>
 <li>
 Alignment of advanced analytics with organizational strategy and priorities
 </li>
 </ul>
 </ul>
</div>

Business Analyst Lead

<div>
 
 We are seeking a highly skilled Platform Engineer to join our Infrastructure team and support the design and automation of resilient, scalable, and secure infrastructure. The ideal candidate will have strong expertise in Kubernetes, ArgoCD, Terraform, Ansible, CI/CD, and experience across public cloud platforms such as Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP), and Amazon Web Services (AWS).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the deployment and operation of Kubernetes-based platforms in public cloud environments (OCI, GCP, AWS).
 </li>
 <li>
 Contribute to GitOps adoption using ArgoCD for consistent and automated deployments.
 </li>
 <li>
 Assist in building and maintaining infrastructure using Terraform and ensure compliance with IaC best practices.
 </li>
 <li>
 Automate configuration and operational tasks using Ansible.
 </li>
 <li>
 Help develop and manage CI/CD pipelines to support fast, secure, and reliable software delivery.
 </li>
 <li>
 Monitor systems, troubleshoot incidents, and participate in root-cause analysis.
 </li>
 <li>
 Follow and implement
 
 security and governance standards
 
 defined by the platform team.
 </li>
 <li>
 Maintain thorough documentation of infrastructure design, processes, and procedures.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
 </li>
 <li>
 
 1-3 years
 
 in Platform Engineering, DevOps, or Site Reliability Engineering (SRE) roles.
 </li>
 <li>
 Hands-on experience with Kubernetes (deployment, networking, security, Helm).
 </li>
 <li>
 Working knowledge in Terraform for infrastructure provisioning on cloud platforms.
 </li>
 <li>
 Basic experience with Ansible for automation and configuration management.
 </li>
 <li>
 Exposure to CI/CD tools (GitLab CI, Jenkins, GitHub Actions, etc.).
 </li>
 <li>
 Experience with at least one public cloud, OCI or AWS or GCP.
 </li>
 <li>
 Familiarity with Git and scripting languages (Bash, Python).
 </li>
 <li>
 Knowledge of security best practices in cloud and Kubernetes environments.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Exposure to multi-cloud or hybrid-cloud architectures.
 </li>
 <li>
 Familiarity with monitoring, logging, and alerting tools (Prometheus, Grafana, ELK, Loki, etc.).
 </li>
 <li>
 Certifications: CKA, CKAD, Terraform Associate, AWS/GCP/OCI certifications.
 </li>
 </ul>
</div>

Junior Cloud Platform Engineer

Join Takamol Holding and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.