Urwah Admin

Talabat

Job DescriptionTalabat is hiring a Senior CX Performance Specialist in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data-driven insights to balance customer satisfaction with cost efficiency.What You ll Do<ul><li>Provide data insights to support CX Operations and Policy teams in refining compensation strategies</li><li>Analyze customer compensation behavior, identifying patterns of misuse or anomalies</li><li>Conduct A/B testing and impact analysis on policy changes and compensation initiatives</li><li>Quantify business impact of compensation programs on retention, frequency, and cost efficiency</li><li>Track and report CX and compensation KPIs in weekly and monthly reviews</li><li>Build and maintain dashboards for real-time visibility into compensation performance</li><li>Ensure transparency of metrics across regions, highlighting risks and improvement opportunities</li><li>Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies</li><li>Support development of business cases and policy updates for compensation initiatives</li><li>Deliver clear and actionable recommendations for balancing customer experience with financial goals</li></ul>Candidate Requirements<ul><li>Bachelor s or Master s degree in Business, Data Analytics, Economics, Statistics, or related field</li><li>Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles</li><li>Advanced proficiency in Excel with experience handling large datasets</li><li>Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred</li><li>Familiarity with CX or financial performance metrics including refunds, retention, and order frequency</li><li>Strong analytical and problem-solving skills with ability to turn data into actionable insights</li><li>High attention to detail with ability to identify trends and anomalies in customer behavior</li><li>Strong communication skills to present findings to non-technical stakeholders</li><li>Proactive, organized, and able to manage multiple priorities in a fast-paced environment</li></ul>Why Join Us<ul><li>Opportunity to influence customer compensation strategies in one of the region s leading platforms</li><li>Competitive compensation with Talabat credit, healthcare, and gym membership</li><li>Work in a dynamic, multicultural environment with exposure to cross-functional projects</li><li>Career growth supported by training and development opportunities</li><li>Collaborative workspace with wellness rooms, rooftop views, and modern facilities</li></ul>

Senior CX Performance Specialist

Job Details Location: United Arab Emirates Location: Dubai Industry: Sales Function: Sales Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Submit sales plans in line with business objectives * Maintain accurate records of sales activities, leads, and prospects * Engage with leads provided by the lead generation team and convert them into sales * Conduct client meetings and calls to promote products and brand awareness * Follow up with potential clients who have shown interest but not yet purchased * Prepare and deliver proposals, negotiate contracts, and onboard clients * Encourage shops to upload menus and logos on the Talabat platform * Collect details on delivery areas, charges, and payment methods from vendors * Implement promotions, coupons, and vouchers to drive sales growth * Encourage vendors to adopt online payment gateway subscriptions * Maintain comprehensive reporting on sales calls, contracts, expenses, and meetings Candidate Requirements * Bachelor s degree in any discipline * 2 4 years of sales experience, preferably in FMCG, e-commerce, or retail sectors * Proven ability to analyze sales data and develop tailored solutions * Strong communication and negotiation skills * Customer-focused with ability to build and maintain relationships * Flexible and adaptable in fast-paced environments

Senior Sales Executive

Job Description
Support local and regional operations teams to enhance vendor performance and operational metrics
Track vendor processes including onboarding, catalog cleanup, inventory integration, and picker performance
Assist local markets with initiatives outside regular BAU tasks
Monitor compliance of BAU processes to ensure efficiency and consistency
Provide performance analytics and support opportunity sizing for market projects
Review inventory and pricing updates daily, identifying and resolving issues to maintain accuracy
Create and manage basic processes such as device allocation and uniform distribution
Collaborate with vendor coordinators across markets to share best practices and lessons learned
Conduct daily operational checks independently, ensuring process adherence

Specialist Vendor Operations

Job DescriptionCloud Kitchens Manager Dubai, UAEbr&gt;What You ll Do <ul> <li>Create a blueprint for expanding cloud kitchen operations in Dubai in line with company strategy</li> <li>Lead business development, stakeholder engagement, and large-scale project management for Talabat Kitchens</li> <li>Manage food services financial statements, ensuring budgets are met and profitability is achieved</li> <li>Oversee new brand launches, construction projects, and operational initiatives</li> <li>Coordinate with logistics and customer experience teams to optimize site performance and order delivery</li> <li>Collaborate with the Senior Director Food Services to develop compelling business cases for new opportunities</li> <li>Identify kitchen expansion spaces based on location, size, accessibility, and cost criteriabr&gt;</li> <li>Manage day-to-day operations across multiple brands, ensuring health and safety standards, stock control, and site hygiene</li> </ul>

Cloud Kitchens Manager

What You ll Do <ul> <li>Support creation, activation, and monitoring of banking and merchant campaigns</li> <li>Maintain campaign trackers and provide timely reporting and follow-ups</li> <li>Perform basic data extrapolation and generate reports to support campaign analysis</li> <li>Produce daily metrics to ensure transparency on campaign performance</li> <li>Collaborate with tech teams to activate and manage marketing swimlanes efficiently</li> <li>Coordinate with finance and legal teams to manage payments and ensure documentation compliance</li> <li>Handle all necessary documentation for campaign approvals in line with partner and organizational standards</li> </ul>

Partnerships Marketing Coordinator

Lead, mentor, and inspire engineering teams to design, develop, and own end-to-end software solutionsCollaborate with product, design, and data teams to align business and customer needs with technical strategiesDrive technical excellence through lean, agile, and XP practices including TDD, Pair Programming, and Continuous RefactoringOversee distributed systems architecture, ensuring scalability, availability, and efficiency of servicesGuide discovery, planning, and execution to deliver value in small, iterative batchesSupport team self-organization, continuous improvement, and empowermentContribute to strategic initiatives across the wider technology organizationEnsure adherence to quality, performance, monitoring, and security standardsPartner with stakeholders to align technical delivery with business goals

Engineering Manager

Job DetailsLocation: United Arab EmiratesLocation: Dubaibr&gt;Industry: SalesFunction: SalesJob Type: Full-timeWhat You ll Do <ul><li>Submit sales plans in line with business objectives</li><li>Maintain accurate records of sales activities, leads, and prospects</li><li>Engage with leads provided by the lead generation team and convert them into sales</li><li>Conduct client meetings and calls to promote products and brand awareness</li><li>Follow up with potential clients who have shown interest but not yet purchased</li><li>Prepare and deliver proposals, negotiate contracts, and onboard clients</li><li>Encourage shops to upload menus and logos on the Talabat platform</li><li>Collect details on delivery areas, charges, and payment methods from vendors</li><li>Implement promotions, coupons, and vouchers to drive sales growth</li><li>Encourage vendors to adopt online payment gateway subscriptions</li><li>Maintain comprehensive reporting on sales calls, contracts, expenses, and meetings</li></ul>

Senior Sales Executive Non-Food Vertical

Join Talabat and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.