Urwah Admin

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 
 As an Account Advisor &ndash; Content Quality, you own two of the most critical checkpoints in the partner onboarding journey. First, you ensure that every partner account is fully compliant before content work begins by validating legal documents, registrations, and regulatory requirements, with zero tolerance for gaps. Then, you act as the final approver of restaurant menu content submitted by outsourced teams, making sure everything a customer sees on the platform is accurate, on-brand, and ready to drive orders. You are both the compliance gate and the quality seal.
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Legal Document Validation: Review and verify all partner-submitted legal and commercial documents, including commercial registrations, tax certificates, and trade licences, to confirm authenticity, completeness, and compliance with local regulatory requirements.
 </li>
 <li>
 Compliance Gating: The mandatory compliance checkpoint in the onboarding funnel. No account advances to content creation or live activation without your sign-off on documentation.
 </li>
 <li>
 Document Accuracy Verification: Cross-reference submitted documents against partner account details (name, address, VAT number, etc.) to catch mismatches before they escalate into operational or legal issues.
 </li>
 <li>
 Regulatory Awareness: Stay current on local licensing and legal requirements across Talabat&rsquo;s markets to ensure validation criteria remain accurate and relevant.
 </li>
 <li>
 Final Menu Review &amp; Approval: Perform a thorough final-stage review of restaurant menu content submitted by outsourced teams. Approve accounts that meet quality standards or reject them with clear, actionable feedback when they fall short.
 </li>
 <li>
 Content Quality Assessment: Evaluate menu output across all dimensions: pricing accuracy, image quality, item descriptions, dietary and allergen tags, categorisation logic, and overall presentation consistency.
 </li>
 <li>
 Outsourced Team Output Oversight: Act as the internal quality checkpoint for content produced by outsourced teams. Identify recurring error patterns and escalate to the team leads and supervisors for SOP updates or targeted coaching.
 </li>
 <li>
 Brand &amp; Standards Compliance: Ensure all reviewed content adheres to Talabat&rsquo;s content style guide, imagery standards, and regional guidelines before any account is activated on the platform.
 </li>
 <li>
 Rejection &amp; Feedback Management: Communicate structured, specific rejection reasons to onboarding and sales teams &mdash; whether for missing documents or content gaps &mdash; enabling fast correction cycles and clean resubmissions.
 </li>
 <li>
 Data Integrity: Ensure that all partner metadata &mdash; including business details, location pins, delivery zones, and operating hours &mdash; is accurately captured and verified before sign-off.
 </li>
 <li>
 Stakeholder Support: Act as the subject matter expert for sales and account management teams on both documentation requirements and content presentation standards.
 </li>
 <li>
 Audit &amp; Calibration: Maintain organised records of validation and review outcomes to support internal audits. Participate in calibration sessions to ensure consistent quality standards across the team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Graduate of Business or any related field.
 </li>
 <li>
 Experience: 1&ndash;2 years in quality control, compliance verification, content management, or a related field. Exposure to e-commerce, food-tech, or outsourced team environments is a strong advantage.
 </li>
 <li>
 Attention to Detail: The ability to spot an expired permit, a name mismatch on a legal document, or a mis labelled allergen on a 100-item menu and treat each with equal seriousness.
 </li>
 <li>
 Process Discipline: You follow structured checklists, apply consistent judgment, and flag deviations rather than work around them.
 </li>
 <li>
 Decisive Efficiency: Comfortable making approve/reject decisions confidently across high volumes without sacrificing accuracy.
 </li>
 <li>
 Language Proficiency: Strong command of English and Arabic (B2-C1)
 </li>
 <li>
 Software Skills: Proficiency in Google Workspace (Docs/Sheets) and experience with CRM or CMS tools such as Salesforce or internal Talabat systems.
 </li>
 <li>
 Communication: Clear, professional written communication to relay rejection reasons, whether compliance- or content-related, without ambiguity.
 </li>
 </ul>
</div>

Account Advisor - Content - Quality Check

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary:
 
 
 
 Own and drive end-to-end logistics performance across Kuwait, balancing service quality, cost efficiency,
 
 
 and growth. This role is responsible for translating data into action, leading cross-functional initiatives, and
 
 
 building scalable systems that ensure best-in-class operational performance.
 
 
 You will act as the performance backbone of logistics, partnering with country leadership and regional
 
 
 stakeholders to identify gaps, implement solutions, and institutionalize best practices - positioning the market
 
 
 as a regional benchmark.
 
 
 
 Qualifications
 
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Own and monitor market KPIs and SLAs (service levels, cost, efficiency, reliability).
 </li>
 <li>
 Identify performance gaps proactively and lead initiatives to close them.
 </li>
 <li>
 Drive transparency through structured reporting, dashboards, and executive reviews.
 </li>
 <li>
 Act as the main point of contact for performance topics with country leadership (MD &amp; DOL).
 </li>
 <li>
 Oversee demand forecasting and rider supply planning across all zones, cities, and verticals.
 </li>
 <li>
 Ensure optimal rider staffing aligned with demand patterns to maximize utilization and service levels.
 </li>
 <li>
 Develop and optimize frameworks for onboarding, retention, and offboarding.
 </li>
 <li>
 Own key operational cost metrics, including cost-per-order and efficiency KPIs.
 </li>
 <li>
 Drive cost optimization initiatives while maintaining customer experience.
 </li>
 <li>
 Provide leadership with clear, data-backed trade-offs between profitability and performance.
 </li>
 <li>
 Analyze large and complex datasets to identify trends, root causes, and opportunities.
 </li>
 <li>
 Build and maintain dashboards and automated reporting tools.
 </li>
 <li>
 Translate insights into clear, actionable recommendations for business and operations teams.
 </li>
 <li>
 Own performance management of vendors (restaurants, shops, partners, and any new vertical introduced/ to be introduced by the business).
 </li>
 <li>
 Improve key vendor KPIs such as order readiness, on-time delivery, and service consistency.
 </li>
 <li>
 Identify and close gaps in vendor coverage to enhance customer experience and efficiency.
 </li>
 <li>
 Ensure compliance with operational processes, tools, and standards (e.g., forecasting, staffing models).
 </li>
 <li>
 Develop and implement SOPs to standardize operations across verticals.
 </li>
 <li>
 Institutionalize best practices and scale successful initiatives to share best practice across the region for greater benefit.
 </li>
 <li>
 Lead high-impact initiatives (e.g., batching, dynamic pricing inputs, segmentation, mobility pilots).
 </li>
 <li>
 Test, iterate, and scale innovations that improve logistics performance.
 </li>
 <li>
 Partner with senior leadership on long-term strategic bets.
 </li>
 <li>
 Collaborate with Commercial, Finance, Product, Marketing, and PR teams to drive performance.
 </li>
 <li>
 Act as a strategic partner to leadership, influencing decisions with data and insights.
 </li>
 <li>
 Represent Kuwait - when/if needed - in cross-market forums and drive alignment on performance
 </li>
 <li>
 standards.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Experience: 8+ years in logistics, last-mile delivery, or marketplace operations, with 3+ years managing managers.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Engineering, Data Science, Business, Economics, or related field (Master&rsquo;s is a plus).
 </li>
 <li>
 Analytical Skills: Advanced Excel and data analysis skills; SQL and automation tools are a strong plus.
 </li>
 <li>
 Business Acumen: Strong understanding of P&amp;L, cost structures, and operational economics.
 </li>
 <li>
 Leadership: Proven ability to lead teams and drive cross-functional initiatives at scale.
 </li>
 <li>
 Communication: Strong executive communication skills with structured storytelling (&ldquo;What &ndash; So What
 </li>
 <li>
 &ndash; Now What&rdquo;).
 </li>
 <li>
 Stakeholder Management: Experience working across cultures and functions in a fast-paced environment.
 </li>
 <li>
 Mindset: Results-driven, ownership mentality with a strong &ldquo;make it happen&rdquo; attitude.
 </li>
 </ul>
</div>

Sr. Manager Logistics Performance

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a Head of Local Shops to join our team and be part of our growth. If you&rsquo;re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
 
 
 As the Head of Local Shops, you will be responsible for the success of talabat in your country, create work-class experience for customers, defining the operating procedures and KPIs.
 
 
 <ul>
 <li>
 Strategy: Your mission will be to define strategic priorities, develop roadmaps, and make financial decisions
 </li>
 <li>
 Execution: You will participate in the development of the commercial strategy, operations and growth of the vertical
 </li>
 <li>
 Process Optimization and Management: You will have the opportunity to create and improve processes, for example managing partnerships to contribute to growth.
 </li>
 <li>
 You will work in close collaboration with the regional NFV, product, operations and marketing teams to implement new products and processes.
 </li>
 <li>
 Reconcile locals&rsquo; needs and technical capabilities to optimize our business performance
 </li>
 <li>
 Lead cross-functional team alignment to make our internal and external operations more efficient and scalable
 </li>
 <li>
 You will own the definition of KPIs and sales targets and drive operations to meet goals
 </li>
 <li>
 Constantly monitor fulfillment processes and recommend improvements to increase productivity and drive total revenue
 </li>
 <li>
 Understand the needs of stakeholders with competing priorities, while delivering solutions that satisfy both mutually
 </li>
 <li>
 Set a clear mission for your team and deploy strategies focused to meet these goals.
 </li>
 <li>
 Taking the company&rsquo;s vision and interpreting this to the local market, ensuring we&rsquo;re constantly evolving, innovating, and prioritizing the right projects to meet business needs.
 </li>
 <li>
 Collaborating with the product, regional departments &ndash; working with all the supporting departments to ensure your market has their needs catered for, and are coordinated with upcoming changes to product, processes, and strategy.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 7 years of experience in relevant role
 </li>
 <li>
 You have significant experience in management and project management and you know how to define a strategy at a local level
 </li>
 <li>
 You feel comfortable in a rapidly changing environment.
 </li>
 <li>
 You are able to make decisions with through analysis
 </li>
 <li>
 You are able to move quickly from long-term thinking to immediate action.
 </li>
 <li>
 You are very adaptable to change and have the ability to execute quickly.
 </li>
 <li>
 You have excellent interpersonal skills and are able to collaborate with a variety of interlocutors, both internal and external
 </li>
 <li>
 You work in full autonomy and also collaborate with stakeholders, you are curious and eager to learn more about all aspects of talabat and its industry to acquire skills and knowledge very quickly and become a field expert.
 </li>
 </ul>
</div>

Head of Local Shops

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary:
 
 
 
 Responsible for developing the business through partner restaurants via phone calls and maintaining long term relationships by regular calls and mails. Manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.
 
 
 
 Qualifications
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
 </li>
 <li>
 Maintain continuous business relationships with clients/ restaurants via regular phone call and mails.
 </li>
 <li>
 Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients/ restaurants and companies.
 </li>
 <li>
 Make sure that the menus of the clients are up to date at all times.
 </li>
 <li>
 Optimize the restaurant content (MOA, delivery time).
 </li>
 <li>
 Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
 </li>
 <li>
 Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
 </li>
 <li>
 Generate food coupons, promotions and vouchers from existing restaurants.
 </li>
 <li>
 Convince clients / restaurants for brand promotion of Talabat pictures.
 </li>
 <li>
 Transmission method optimization: Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
 </li>
 <li>
 Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
 </li>
 <li>
 Encourage restaurants to subscribe for the online payment gateway.
 </li>
 <li>
 Coordinate with the restaurant, if the restaurant is live or active on the Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
 </li>
 <li>
 Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
 </li>
 <li>
 Maintain accurate records of all sales and prospecting activities including:
 </li>
 <li>
 Closed sales
 </li>
 <li>
 Follow-up activities
 </li>
 <li>
 Sales expense report
 </li>
 <li>
 Increased sales report after placing promotion, voucher and coupons
 </li>
 <li>
 Restaurant analysis sheet
 </li>
 <li>
 Account management report
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree within Business Administration or any other related field
 </li>
 <li>
 Minimum of 1 years&rsquo; experience within Sales
 </li>
 <li>
 Negotiation Skills
 </li>
 <li>
 Ability to meet deadlines and be flexible in working
 </li>
 <li>
 Fluent in both languages Arabic and English
 </li>
 <li>
 Communication skills (Written and Verbal)
 </li>
 <li>
 Excel Skills
 </li>
 </ul>
</div>

Online Account Manager - Local Shops

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for a Sr. Specialist Retail Media Partnership to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Own talabat mart country trade campaign strategy and calendar in alignment with country commercial lead.
 </li>
 <li>
 Drive sales of NMR solutions to suppliers and achieve sales targets.
 </li>
 <li>
 Plan, project manage and measure all talabat mart campaigns.
 </li>
 <li>
 Work closely with Category and Grocery Marketing on opportunities to grow sales and surface assortments and promotions.
 </li>
 <li>
 Support in management of creative production for trade-driving campaigns
 </li>
 <li>
 Set up media assets in app inc. campaign landing pages, banners, boosted SKUs
 </li>
 <li>
 Plan and execute tailored and targeted campaigns to drive growth
 </li>
 <li>
 Coordinate between commercial teams and marketing teams to align on featured promotions and products.
 </li>
 <li>
 Proactively recommend and support in the development and implementation of new strategies to boost volume growth, while keeping margins on target
 </li>
 <li>
 Analyze all on-going campaigns, including daily tracking of performance and budget management
 </li>
 <li>
 Execute all aspects of the life-cycle management process.
 </li>
 <li>
 Conduct and implement a competitive intelligence and market insights review process
 </li>
 <li>
 Analyze data sets to identify consumer and market trends, and suggest high impact growth strategies
 </li>
 <li>
 Work with the Marketing team to develop content to drive brand awareness, sessions, new customer acquisition and orders
 </li>
 <li>
 Work with CRM and Performance teams to identify and track campaign success in delivering business objectives, analyze relevant data streams to lead improvements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 At least 3 years of experience in campaign management/ marketing/ category management within E-commerce/ FMCG/ Grocery retailers
 </li>
 <li>
 Good Communication and interpersonal skills
 </li>
 <li>
 Proficiency in MS Excel
 </li>
 <li>
 Proficiency in English Language, Arabic preferred
 </li>
 <li>
 Strong analytical skills, experience with data visualization software is a plus (Looker, Tableau)
 </li>
 </ul>
</div>

Sr. Specialist Retail Media Partnerships

<div>
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.
 
 
 
 Job Description
 
 
 
 Government relations at talabat isn't paperwork in a back office &mdash; it's a strategic function that keeps one of the UAE's largest delivery platforms operating smoothly. You'll be the person who ensures our licences are current, our compliance is airtight, and our relationships with key government authorities are strong. When a regulatory issue hits, you're the one who resolves it. When we expand to new locations, you're the one who clears the path.
 
 
 
 What You'll Do
 
 
 
 
 Government Liaison and Relationship Management
 
 
 
 <ul>
 <li>
 Serve as talabat's primary point of contact with UAE government authorities including DED, Municipality, Ministry of Commerce, MOH, Ministry of Interior, and Consumer Protection Authority
 </li>
 <li>
 Build and maintain direct relationships with key officials across these bodies
 </li>
 <li>
 Represent talabat at government meetings and hearings, including Ministry of Interior matters related to driver operations
 
 
 </li>
 </ul>
 
 Licensing, Compliance and Regulatory
 
 
 
 <ul>
 <li>
 Own the end-to-end licensing process for new branches and activities &mdash; from commercial registry updates through municipal and civil defense clearances
 </li>
 <li>
 Manage the renewal cycle for all trade licences, chamber of commerce registrations, health certificates, and other official documents
 </li>
 <li>
 Track and resolve violations from traffic, municipality, and food safety authorities before they escalate
 </li>
 <li>
 Keep the legal team informed of procedural and regulatory changes that affect operations
 
 
 </li>
 </ul>
 
 Cross-functional Support
 
 
 
 <ul>
 <li>
 Coordinate with marketing on campaign licensing requirements and with procurement on customs clearance
 </li>
 <li>
 Process contract attestations with the Ministry of Justice and embassies
 </li>
 <li>
 Handle CSR initiative approvals and trademark registration/renewal
 </li>
 <li>
 Manage correspondence with authorities regarding driver and customer information inquiries
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 
 First 90 days:
 
 You've mapped every active licence, renewal deadline, and pending government matter. You own the full compliance calendar and nothing is at risk of lapsing. You've introduced yourself to key contacts at our primary government authorities.
 
 
 
 6 months:
 
 You've built direct relationships that mean you can pick up the phone and resolve issues faster. You've identified at least 2&ndash;3 process improvements &mdash; whether that's better use of UAE digital government platforms, earlier escalation patterns, or more efficient coordination with internal teams.
 
 
 
 12 months:
 
 You're a trusted strategic partner to the business. Legal, operations, and leadership come to you proactively on regulatory matters. Compliance incidents have decreased. Licensing for new locations is faster and smoother.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Deep UAE government relations experience &mdash; you know how DED, Municipality, MOH, and Ministry of Commerce work from the inside. You have existing relationships with government officials and understand how to navigate bureaucratic processes efficiently
 </li>
 <li>
 Fluent Arabic and English &mdash; spoken and written. You'll be drafting correspondence, attending hearings, and building relationships in both languages
 </li>
 <li>
 5+ years in government relations, public affairs, or regulatory compliance in the UAE &mdash; this is not a role for someone learning the landscape
 </li>
 <li>
 Track record of managing multi-authority compliance &mdash; you've juggled licensing, renewals, and regulatory matters across several government bodies simultaneously
 </li>
 <li>
 Experience resolving government violations or disputes &mdash; you've handled escalations and know how to get outcomes
 
 
 </li>
 </ul>
 
 Bonus if you have
 
 
 
 <ul>
 <li>
 Experience in government relations for a technology, logistics, or delivery company
 </li>
 <li>
 Familiarity with UAE e-government platforms and digital services
 </li>
 <li>
 Experience setting up new branch licences in multiple Emirates
 </li>
 <li>
 Bachelor's degree in law, public administration, political science, or related field
 </li>
 <li>
 Knowledge of trademark registration processes in the UAE
 
 
 </li>
 </ul>
 
 You'll thrive here if you...
 
 
 
 <ul>
 <li>
 Enjoy building long-term relationships and navigating complex stakeholder environments
 </li>
 <li>
 Are energised by working in a fast-paced company where things move quickly and priorities shift
 </li>
 <li>
 Take ownership &mdash; you don't wait to be told when a licence is expiring
 </li>
 <li>
 Are comfortable operating independently while keeping the right people informed
 
 
 </li>
 </ul>
 
 This might not be for you if...
 
 
 
 <ul>
 <li>
 You prefer a slow, predictable work environment with one task at a time
 </li>
 <li>
 You need detailed instructions for every situation &mdash; this role requires judgment and initiative
 </li>
 <li>
 You're uncomfortable representing a company in formal government settings
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 As part of the talabat team:
 
 
 
 <ul>
 <li>
 Competitive compensation and benefits package
 </li>
 <li>
 Sponsored healthcare and gym membership
 </li>
 <li>
 Monthly talabat app credits
 </li>
 <li>
 Parental leave
 </li>
 <li>
 The opportunity to shape government relations at one of the region's most recognised tech brands
 </li>
 <li>
 A diverse, cross-cultural team environment
 </li>
 <li>
 Clear path to grow into a Head of Government Relations or regional GR role
 </li>
 </ul>
</div>

Sr. Government Relations Officer

Join talabat and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.