Urwah Admin

talabat

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 A Little Bit About Talabat
 
 
 
 talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day.
 
 
 We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries
 
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 Job Description
 
 
 
 
 Role summary
 
 
 
 We are seeking a highly skilled and experienced Senior IT Network Engineer to anchor our dynamic IT Operations team. The ideal candidate will possess a blend of advanced technical expertise in Network Engineering, strong project management capabilities, and a strategic mindset to oversee the A-Z launch and maintenance of our Dark Store and Kitchen infrastructure. This role requires a deep understanding of IT systems, excellent problem-solving abilities (Crisis Management), and a commitment to delivering "Gold Standard" solutions while actively mentoring junior engineers.
 
 
 
 The Following Experience Is Relevant To Us
 
 
 
 Strategic Leadership &amp; Mentorship
 
 
 <ul>
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 Team Guidance: Provide technical expertise to junior engineers (IC1/IC2). Resolve technical conflicts within the squad based on logical reasoning, ensuring the team moves forward without deadlock.
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 Project Management: Lead infrastructure projects (Site Launches, Hub expansions) from conception to completion, ensuring adherence to timelines, budgets, and resource coordination.
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 Collaboration: Collaborate with cross-functional teams (Expansion, Operations, Logistics) to assess infrastructure needs and develop scalable, frugal solutions that support business growth across MENA.
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 Talent Acquisition: Participate in the interview process for new engineers, raising the technical bar for the team.
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 Tribe Alignment: Translate business goals into technical execution, explicitly driving the Tribe&rsquo;s KPIs (e.g., Speed to Launch, Uptime, SLA) to completion.
 
 
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 Advanced Technical Execution
 
 
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 Gold Standard Design: Own the architecture for Fortinet Security Fabric. Independently design, implement, and maintain complex solutions that avoid duplication and conflict with existing implementations (Network Segmentation, Zero-Trust Architecture, LAN/WAN, SD-WAN, CCTV&hellip; etc.) to meet business requirements, defining the configuration standards that the rest of the team follows with the support of L3 teams.
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 Proactive Engineering: Proactively identify and address potential issues or bottlenecks within the infrastructure (e.g., bandwidth saturation, firewall policy conflicts), implementing preventive measures and automation scripts to ensure optimal performance.
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 Emerging Tech: Stay abreast of industry trends (e.g., AI in CCTV, Zero-Touch Provisioning), recommending and implementing best practices to enhance the efficiency and effectiveness of our infrastructure.
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 Crisis Management: Act as the primary technical escalation point for complex outages, utilizing advanced troubleshooting to resolve high-impact incidents (P1/P2) that junior engineers cannot solve. Utilizing advanced troubleshooting to resolve high-impact incidents and owning the Post-Mortem / RCA process to prevent recurrence.
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 RFCs &amp; Documentation: Author RFCs (Request for Comments) and ADRs (Architecture Decision Records) for major infrastructure changes, ensuring all designs are documented and reviewed before implementation.
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 Innovation: Lead cross-team POCs (Proof of Concepts) to evaluate and test new hardware/software solutions before mass deployment.
 
 
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 </ul>
 Technical Skills
 
 
 <ul>
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 Core Networking: Extensive experience designing, implementing, and supporting enterprise-level IT infrastructure solutions. Proficiency in networking concepts including TCP/IP, BGP/OSPF, VLANs, and Subnetting.
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 Security &amp; Firewalls: Expert proficiency in configuring and managing Fortinet Security Fabric (FortiGate NGFW, FortiManager, FortiAnalyzer) and SD-WAN architecture.
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 Monitoring: Proficiency in installing and configuring monitoring tools (e.g., Prometheus &amp; Grafana) for network monitoring and performance analysis.
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 Physical Infrastructure: Deep knowledge of CCTV systems (Hikvision) including NVR storage calculations, AI analytics, and structured cabling standards for warehouses.
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 Containarization &amp; Virtualization: Strong knowledge of containerization (Docker/Podman) and familiarity with cloud platforms (AWS/Azure) for hybrid-network connectivity.
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 Automation: Familiarity with scripting (Python, Bash) and automation tools to drive operational efficiency.
 
 
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 </ul>
 Soft Skills
 
 
 <ul>
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 Communication: Excellent communication skills, with the ability to convey complex technical concepts (risks, trade-offs) to non-technical stakeholders (Ops Managers, City Managers).
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 Mentorship: Proven leadership skills, with the ability to mentor and motivate team members without formally managing HR. You encourage dissent and diversity of thought in technical problem solving.
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 Adaptability: Willingness to learn new technologies and methodologies quickly in a fast-paced startup environment.
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 Time Management: Effective prioritization skills, with the ability to manage multiple site launches simultaneously while shielding the team from burnout.
 
 
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 </ul>
 Business Skills
 
 
 <ul>
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 Strategic Alignment: Understanding of business processes (Quick Commerce/Logistics), with the ability to align infrastructure initiatives with strategic goals (e.g., "Speed to Launch").
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 Frugality &amp; Budgeting: Proven track record of delivering projects on time and within budget, applying a frugal mindset to optimize costs without sacrificing quality.
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 Risk Management: Ability to assess and mitigate risks (e.g., single points of failure in warehouse connectivity), making data-driven decisions to ensure project success.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
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 Education: Bachelor&rsquo;s Degree in Information Technology, Computer Science, or Engineering.
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 Experience: 6+ years of experience in Network Engineering or IT Infrastructure, with at least 2 years in a technical leadership or mentoring capacity.
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 Certifications: Professional-level certifications (Fortinet NSE 7, CCNP Enterprise) are highly desirable.
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 Technical Skills: Strong grasp of Automation, Virtualization, and Cloud concepts (AWS/Azure) beyond standard troubleshooting.
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 ITIL: ITIL Strategist or Leader (V4)
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 </ul>
</div>

Senior Engineer - IT Operations

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
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 Own the end-to-end workforce management function for on-ground fulfillment teams
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 Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
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 Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
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 Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
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 Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
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 Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&amp;L
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 Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
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 Implement, monitor, and enforce SOPs across onboarding, training, performance management, and offboarding processes
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 Drive picker performance management across key metrics such as fill rate, efficiency, attendance, and order quality
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 Track and enforce picker attendance and uniform compliance (where applicable)
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 Investigate, manage, and resolve on-ground workforce issues and disputes raised by partners
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 Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
 
 
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 Qualifications
 
 
 
 <ul>
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 Experience in Workforce management (in store or regional scope)
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 2-3 years experience in ecommerce, grocery or retail operations
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 Experience in building internal &amp; external partner relationships- Clear communicator with functional teams (commercial, operations, data, logistics)
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 Personable and empathic approach to ways of working
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 Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution "- Strong collaborator with the ability to build strong relationships with external partners
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 Able to negotiate terms &amp; navigate SLA that suit the overall business
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 Confident in influencing external partners &amp; ensuring that business is sustained with adequate manpower
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 </ul>
</div>

Assistant Manager Workforce Operations

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s on Your Plate?
 
 
 
 <ul>
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 Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
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 Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
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 Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
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 Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
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 Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
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 Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
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 Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.
 
 
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 What Did We Order?
 
 
 
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 Experience working in delivery, operations, or rider checks is a plus.
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 Valid motorbike license in the UAE is required.
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 Able to speak clearly and deal with people in a polite and professional way.
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 Can handle difficult situations calmly and help solve problems on-ground.
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 Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
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 Capable of supporting on-ground operations during peak hours.
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 Responsible and careful when doing checks and following company rules.
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 Knows basic safety and hygiene rules (good to have, but not a must).
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 Ready to work shifts, weekends, and outside in all weather.
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 </ul>
</div>

Rider Quality Support (t-Patroller)

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Organize the transition to 3pl, manage relations, and secure Talabat with Egypt best practices.
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 Accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
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 Managing stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
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 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
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 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
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 Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
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 Guidance to store supervisors and admins to ensure smooth workflow
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 Works closely and guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
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 Leading a team of 4 Demand planners
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 </ul>
</div>

Assistant Manager Demand Planning

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Associate Social Media is responsible for supporting the Marketing Manager with advertising campaigns, pricing strategies and targeting the demographic data of the target audience. Working with the wider marketing teams to achieve success through more brand awareness.
 
 
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 Assist in managing local advertising, promotional campaigns and event management as per the department quarterly plan, brand guidelines and budget.
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 Ensure that the company is well positioned as a brand in the local market and reaches the right audience to optimize market share.
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 Ensuring that brand awareness, base expansion (acquisitions) and frequency (orders) is the focal result for any SM activity
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 Be able to identify new trends on social media that allows for brand exposure and local relevance
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 Monitor response of customer inquiries and comments on all Social Media platforms within 3 hours
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 Continuously be aware of the latest trends and events taking place and evaluate if and how Talabat brand can be impactful in its presence
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 Facilitating Campaign requirements requested by the Marketing Manager with the local Sales. Ensuring content, offers and details are briefed clearly by the Commercial and Partnership teams.
 
 
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 Qualifications
 
 
 
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 We are looking for a passionate marketer, efficient and creative! With at least 1 year of experience in Marketing.
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 Bachelor's degree in marketing or equivalent.
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 You are very detail-oriented, structured and know how to prioritize, you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Holistic understanding of 360 campaigns
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 Alignment and direction with creative agencies, media agencies, along with influencer agencies.
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 Background of video production and content creation
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 Local understanding of the influencer national scope
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 </ul>
</div>

Associate Social Media

<div>
 As the region&rsquo;s leading local tech organization, we&rsquo;re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
 
 
 We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
 
 
 Today, we deliver hundreds of millions of food orders, grocery items, and other products per year, to our customers in nine countries throughout the region with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
 
 
 Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Egypt, Jordan Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! Our philosophy is to ensure we do what is suitable for our ecosystem- our customers, partners, people, riders, and the communities in which we operate.
 
 
 
 Job Description
 
 
 
 
 Role Summary:
 
 
 
 
 A Brief Role Summary Including
 
 
 
 <ul>
 <li>
 Role Purpose This entry-level position aims to provide the incumbent with an opportunity to gain experience in their chosen field. The role will involve various tasks that support the department's operations, providing valuable insights into the workings of a professional environment.
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 Impact &amp; Scope The successful candidate will support their department in various tasks, contributing to the team's overall efficiency and productivity.
 
 
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 Duties &amp; Responsibilities
 
 
 
 This role will take direction from the Line manager and any other team member assigned by the line manager or HOD. Day-to-day tasks will include:
 
 
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 Assisting with day-to-day operations within the department.
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 Providing administrative support to team members.
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 Organizing and maintaining departmental documents, maintaining accurate data records, and generating reports as needed.
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 Participating in team meetings and contributing ideas and feedback.
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 Handling inquiries and requests from internal and external stakeholders.
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 Coordinating and scheduling meetings, appointments, and events within the team and with external stakeholders as required.
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 Preparing meeting agendas, taking minutes, and distributing them as needed.
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 Supporting the team with research and data collection for various projects.
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 Providing support in the preparation and review of presentations and other documents.
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 Contributing to process improvement initiatives within the department
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; experience:
 
 
 
 <ul>
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 High school diploma or above education.
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 Prior experience in an administrative support role is an advantage, but not essential
 
 
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 </ul>
 
 Skills And Attributes
 
 
 
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 Familiarity with basic computer applications such as Microsoft Office.
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 Strong organizational and time management skills.
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 Good verbal and written communication skills.
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 Ability to work independently and as part of a team.
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 Attention to detail and accuracy in completing tasks.
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 Professional demeanor and positive attitude.
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 Willingness to learn and take on new responsibilities as needed.
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 Ability to maintain confidentiality of sensitive information.
 
 
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 Additional Information
 
 
 
 
 What you&rsquo;ll receive in return:
 
 
 
 Join Our Vibrant Team at City Walk - Where Work Meets Innovation and Fun!
 
 
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 Cool Workspace: Our City Walk space is more than an office; it&rsquo;s a creative hub with an atrium, development areas, and lots of greenery. It&rsquo;s designed to inspire.
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 Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
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 Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.
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 Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
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 Fun &amp; Community: Our company events, cultural outings, and sports activities aren&rsquo;t just fun; they&rsquo;re a way to bond with our amazing team.
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 Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms and a rooftop with a view, we&rsquo;ve got perks that make every day better.
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 Health &amp; Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
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</div>

Admin / Coordinator (UAE National)

<div>
 We&rsquo;re looking for a Receiver to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 Job Description
 
 
 
 <ul>
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 Receiving of all stocks in designated shifts with compliance on all SOPs and checkpoints
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 Inspect deliveries for damages and discrepancies
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 Ensuring timely completion of put away with the help of pickers
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 Clear and maintained aisles with no stock storage in aisles
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 Coordinate with suppliers and supervisors to resolve any shipment related issues
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 Ensuring the receiving area is always clean and empty for new receiving
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 Replenishes items on shelf using FIFO logic
 
 
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 </ul>
 
 Qualifications
 
 
 
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 You have at least 2-5 years of experience in F&amp;V.
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 Solid knowledge of all DC operations, inventory control and basic finance knowledge
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Good communication skills and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills.
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 Language Skills: Very Good English would be highly advantageous.
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 Computer Skills : Very Good in Excel, ERP System.
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 Should Have Quality and Food Safety Related certificate
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 </ul>
</div>

Receiver

Join talabat and explore 18   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.