Qureos Mentor

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department.About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.Position: Team Lead- Operations &amp; QualityRole OverviewWe are looking for an experienced Team Lead to manage and oversee the daily operations of both inbound and outbound teams. This role combines supervision, quality assurance, and compliance oversight to ensure smooth operations, high customer satisfaction, and adherence to company policies.Job Description:Key Responsibilities<ul><li>Supervise inbound and outbound call center teams, ensuring smooth daily operations.</li><li>Train, coach, and mentor agents to improve performance and achieve KPIs.</li><li>Monitor call quality, accuracy, and compliance with company standards.</li><li>Handle escalated customer calls, complaints, and operational issues.</li><li>Ensure adherence to regulatory, data privacy, and company compliance policies.</li><li>Conduct audits, identify process gaps, and recommend improvements.</li><li>Manage shift schedules, attendance, and optimal resource allocation.</li><li>Analyze performance trends and provide feedback to management for decision-making.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Proven experience in call center operations or team leadership.</li><li>Strong knowledge of QA and compliance processes.</li><li>Excellent communication and coaching skills.</li><li>Ability to handle escalations professionally and make quick decisions.</li><li>Organized, detail-oriented, and able to multitask in a fast-paced environment.</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Defined career growth and internal promotion opportunities</li></ul>Location: Bath Island, Clifton, KarachiTiming: 12:00 PM &ndash; 8:00 PMSalary: Market competitveWork days: 5 daysIf you are fluent in English and have experience managing a call center at operations, quality, and compliance levels while driving overall business performance through marketing initiatives, we encourage you to apply for this senior role. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs350,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Team Lead _Operations & Quality

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Outbound Customer Sales Representative (International CSR)Job Description:Key Responsibilities<ul><li>Make outbound calls to existing customers in the UK and Europe who have previously purchased.</li><li>Promote discounts, special offers, and new product launches.</li><li>Re-engage inactive customers and encourage repeat purchases.</li><li>Handle customer questions during outbound interactions and resolve concerns professionally.</li><li>Achieve individual and team sales/conversion targets.</li><li>Accurately update CRM with call outcomes, customer feedback, and follow-up actions.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Ability to confidently present offers, explain value, and influence customer decisions.</li><li>Comfortable working with daily and monthly sales targets.</li><li>Quickly learning product details, promotions, and selling points.</li><li>Managing high call volumes while maintaining quality and conversion focus.</li><li>Ability to handle rejections and remain motivated.</li><li>Creating engaging conversations that keep customers interested.</li><li>Knowing when and how to convert interest into a confirmed order or commitment.</li><li>Re-engaging inactive or repeat customers and encouraging loyalty.</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

International Customer Sales Representative (Outbound CSR)

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Inbound Customer Service Representative (CSR- International)Job Description:<ul><li>Handle incoming calls from international customers.</li><li>Resolve queries, complaints, and chargebacks.</li><li>Assist with order tracking, refunds, and promotions.</li><li>Maintain accurate records of customer interactions in CRM.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Customer-focused attitude with problem-solving skills</li><li>Confidence in handling international customers</li><li>Ability to work in shifts and meet performance targets</li><li>Prior call center experience (international process preferred but not mandatory)</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Customer Service Representative (Inbound CSR)

Join TALENT EXPERTZ HR Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TALENT EXPERTZ HR Solutions

ABOUT_COMPANY

Team Lead _Operations & Quality

International Customer Sales Representative (Outbound CSR)

Customer Service Representative (Inbound CSR)