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TalentPro Manpower Solutions Pvt. Ltd

Job description: Job Title: Technical/On-Site Support - FRP RebarLocation: Sanand, LothalJob Description: We are looking for a dedicated and skilled Technical and On-SiteSupport Specialist to join our FRP Rebar team. In this role, you will be instrumentalin providing technical assistance and on-site support to our clients. If you are aproactive problem solver with technical expertise and a commitment to exceptionalcustomer service, we invite you to apply.Technical Support:&middot; Provide timely and effective technical support to customers via phone, email, or other communication channels.&middot; Diagnose and troubleshoot technical issues related to FRP rebar and its various&middot; applications.&middot; Collaborate with the product development team to understand and resolve complex&middot; technical problems.&middot; Document and track customer issues, solutions, and interactions.&middot; Offer remote assistance to clients, guiding them through step-by-step solutions.&middot; Keep up-to-date with product knowledge, industry trends, and emerging technologies.&middot; On-Site Support:&middot; Conduct on-site visits to client locations for unloading, installing, and maintenance.&middot; Collaborate with clients to understand their specific technical requirements and provide&middot; tailored solutions.&middot; Perform routine maintenance and updates to ensure optimal performance of installed&middot; products.&middot; Train clients and end-users on the use and maintenance of FRP rebar.&middot; Troubleshoot and resolve on-site technical issues promptly and efficiently.&middot; Collaborate with the sales and customer support teams to provide technical insights during pre-sales and post-sales activities.Cross-Functional Collaboration:&middot; Collaborate with cross-functional teams, including sales, customer support, and product development, to ensure seamless integration and support processes.&middot; Provide feedback on common technical issues to contribute to product improvement and development.&middot; Participate in regular meetings to share insights, challenges, and solutions with team members.Requirements:&middot; Bachelor&rsquo;s degree in Civil or Structural engineering, or a related field.&middot; Proven experience in technical support or a related technical role for construction industries. (Preferably related to FRP products)&middot; Strong analytical and problem-solving skills.&middot; Excellent communication skills, both written and verbal.&middot; Familiarity with industry-standard technologies, systems, and protocols.&middot; Ability to work independently and as part of a team.&middot; Strong customer service orientation and interpersonal skills.&middot; Willingness to travel to client locations for on-site support.Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Technical on site support

Join TalentPro Manpower Solutions Pvt. Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TalentPro Manpower Solutions Pvt. Ltd

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Technical on site support