Qureos Mentor

Talents Tide

<div>
 
 
 Job Title: Pediatric Intensive Care Unit (PICU) Nurse (Filipino &amp; European)
 
 
 
 
 Department:
 
 Nursing &ndash; Pediatric Critical Care
 
 
 
 Reports To:
 
 PICU Nurse Manager / Head of Nursing
 
 
 
 Location:
 
 Hospital / Medical Center
 
 
 
 Employment Type:
 
 Full-Time / Shift-Based
 
 
 
 
 
 
 Job Summary
 
 
 
 The PICU Nurse is responsible for delivering high-quality, specialized nursing care to critically ill infants and children in the Pediatric Intensive Care Unit. The role requires advanced clinical skills, strong critical-thinking abilities, and compassionate family-centered care in a fast-paced, high-acuity environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide comprehensive nursing care to critically ill pediatric patients, including continuous monitoring and life-support management
 </li>
 <li>
 Assess, plan, implement, and evaluate individualized patient care plans
 </li>
 <li>
 Operate and monitor advanced medical equipment (ventilators, cardiac monitors, infusion pumps, etc.)
 </li>
 <li>
 Administer medications and treatments as per physician orders and hospital protocols
 </li>
 <li>
 Recognize and respond promptly to changes in patient condition or medical emergencies
 </li>
 <li>
 Collaborate closely with pediatric intensivists, physicians, respiratory therapists, and multidisciplinary teams
 </li>
 <li>
 Maintain accurate and timely patient documentation and nursing records
 </li>
 <li>
 Educate and support patients&rsquo; families with empathy and clear communication
 </li>
 <li>
 Ensure compliance with infection control, safety, and quality standards
 </li>
 <li>
 Participate in unit audits, training, and continuous professional development
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Nursing (BSc Nursing) &ndash;
 
 Mandatory
 
 </li>
 <li>
 Valid Nursing License (DHA / DOH / MOH or equivalent, or eligibility to obtain)
 </li>
 <li>
 Minimum
 
 2&ndash;3 years of PICU or Pediatric Critical Care experience
 
 </li>
 <li>
 Current
 
 BLS and PALS
 
 certification (ACLS preferred)
 </li>
 <li>
 Strong knowledge of pediatric critical care protocols and equipment
 </li>
 <li>
 Ability to work rotating shifts, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent clinical assessment and critical-thinking skills
 </li>
 <li>
 Strong communication and teamwork abilities
 </li>
 <li>
 High attention to detail and patient safety
 </li>
 <li>
 Ability to work under pressure in emergency situations
 </li>
 <li>
 Compassionate, patient- and family-centered approach
 </li>
 </ul>
 
 
 
 
 
 Preferred Requirements (Advantage)
 
 
 <ul>
 <li>
 PICU Certification or Pediatric Critical Care Nursing Certification
 </li>
 <li>
 Experience in tertiary or multispecialty hospitals
 </li>
 <li>
 Previous GCC healthcare experience
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 High-acuity critical care setting
 </li>
 <li>
 Fast-paced and emotionally demanding environment
 </li>
 <li>
 Requires prolonged standing and physical stamina
 </li>
 </ul>
 
 
</div>

Registered Nurse

<div>
 
 
 Job Title:
 
 Manager - Customer Concerns &amp; Resolution
 
 
 
 
 
 
 Reporting to:
 
 Director - Residential Customer Relations
 
 
 
 
 
 
 Location:
 
 Dubai (full time and on-site)
 
 
 
 
 
 
 Job Purpose
 
 
 
 The job holder will be responsible for resolving customer complaints, improving satisfaction, and reducing escalations by analyzing root causes and implementing process improvements.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Support Investigate customer complaints, collaborate with relevant departments, and implement effective solutions to resolve issues and improve customer satisfaction and retention.
 </li>
 <li>
 Actively manage customer expectations, providing regular updates on complaint status and resolution timelines to ensure clear communication.
 </li>
 <li>
 Conduct in-depth analysis of recurring complaints to identify systemic issues and recommend process
 </li>
 <li>
 improvements aimed at minimizing future escalations and enhancing service efficiency.
 </li>
 <li>
 Implement corrective actions and proactive measures to address underlying issues that contribute to customer dissatisfaction.
 </li>
 <li>
 Recommend and implement process improvements that reduce complaint volume and increase service effectiveness, focusing on operational efficiency and customer satisfaction.
 </li>
 <li>
 Work closely with the quality assurance and operations teams to drive continuous improvement initiatives across customer service processes.
 </li>
 <li>
 Ensure all complaint management procedures comply with company policies, industry regulations, and legal requirements to safeguard both the organization and its customers.
 </li>
 <li>
 Regularly review complaint management practices to ensure compliance with evolving regulatory standards and industry best practices.
 </li>
 <li>
 Maintain accurate documentation of complaint handling and resolution, ensuring compliance with regulatory standards and internal reporting requirements for transparency and accountability.
 </li>
 <li>
 Prepare and present regular reports on complaint trends, resolutions, and process improvements to senior management.
 </li>
 <li>
 Collaborate with internal teams, senior management, and external regulatory bodies to resolve complex complaints and ensure timely escalation and resolution within agreed service levels.
 </li>
 <li>
 Facilitate discussions with senior leaders to ensure alignment on complaint handling strategies and ensure escalated complaints are prioritized effectively.
 </li>
 <li>
 Monitor and analyze complaint trends to identify patterns, generating comprehensive reports to inform decision-making and strategic planning. Use data-driven insights to forecast potential service issues and proactively mitigate customer dissatisfaction before it escalates.
 </li>
 <li>
 Provide actionable insights to senior management to support strategic initiatives aimed at improving overall customer experience and enhancing service quality. Leverage customer feedback, surveys, and complaint data to drive key initiatives that enhance the overall commercial customer journey.
 </li>
 <li>
 Stay informed on industry trends and customer service best practices to ensure that complaint management practices remain competitive and aligned with current standards.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 <ul>
 <li>
 Complaint Resolution Time
 </li>
 <li>
 Customer Satisfaction Score (CSAT)
 </li>
 <li>
 Stakeholder Satisfaction
 </li>
 <li>
 Customer Loyalty &amp; Net Promoter Score (NPS)
 </li>
 <li>
 Customer Retention Rate Post-Complaint
 </li>
 </ul>
 
 
 
 
 
 Key Interactions
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Internal employees and departments
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Consultants / Vendors / Contractors / Industry Peers / Bodies
 </li>
 <li>
 Real-estate brokers / Land Department / RERA / Customer and Investors &amp; Banks
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience, Skills
 
 
 
 
 Minimum Qualifications and Knowledge
 
 
 <ul>
 <li>
 Bachelors degree in Business, Customer Service, or a related field; Masters degree preferred.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/Certified Customer Service Professional (CCSP) - preferred
 </li>
 </ul>
 
 
 Minimum Experience
 
 
 <ul>
 <li>
 Minimum 4-6 years of experience in customer complaint management or commercial
 </li>
 <li>
 customer service, ideally in a managerial capacity.
 </li>
 </ul>
 
 
</div>

Manager - Customer Concerns & Resolution

<div>
 
 
 Job Title:
 
 Director &ndash; Customer Care (BTS)
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Division:
 
 Commercial- Real Estate
 
 
 
 Department:
 
 Customer Care
 
 
 
 
 
 
 Job Purpose
 
 
 
 We are seeking an experienced
 
 Director &ndash; Customer Care (Built-to-Sell)
 
 to lead and continuously enhance customer service operations, ensuring exceptional customer experience across the BTS lifecycle. The role focuses on driving customer satisfaction, loyalty, and retention through operational excellence, data-driven strategies, and cross-functional collaboration.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and oversee end-to-end
 
 Customer Care operations
 
 , including after-sales, sales operations, handover, and beneficial occupation processes.
 </li>
 <li>
 Act as the
 
 primary point of contact
 
 between customers and internal stakeholders, ensuring effective issue resolution in line with governance frameworks and DOA.
 </li>
 <li>
 Design and implement
 
 efficient workflows
 
 to improve service quality, NPS, CSAT, and overall customer metrics.
 </li>
 <li>
 Develop and execute
 
 customer experience improvement strategies
 
 using insights from Voice of Customer, Voice of Associate, and business intelligence.
 </li>
 <li>
 Monitor service volumes, KPIs, and customer feedback to optimize
 
 resource allocation and operational standards
 
 .
 </li>
 <li>
 Implement customer service policies, systems, and procedures aligned with agreed
 
 SLAs
 
 and risk standards.
 </li>
 <li>
 Drive
 
 complaint management
 
 , ensuring timely, accurate resolution and feedback coordination with relevant departments.
 </li>
 <li>
 Lead
 
 service quality audits
 
 , identify gaps, and implement corrective action plans.
 </li>
 <li>
 Oversee
 
 pre- and post-handover customer engagement
 
 across communities and projects.
 </li>
 <li>
 Prepare and present
 
 monthly customer care reports
 
 , analytics, trends, and performance insights to senior leadership.
 </li>
 <li>
 Collaborate closely with senior leaders to ensure customer management strategies align with overall business objectives.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Customer Query Resolution &amp; Turnaround Time
 </li>
 <li>
 Customer Service Quality Metrics
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business, Marketing, or Communication Management
 
 (Master&rsquo;s preferred).
 </li>
 <li>
 Certifications such as
 
 CCXP, CRM, or CCSP
 
 are an advantage.
 </li>
 <li>
 
 8&ndash;10 years
 
 of experience in customer service, CRM, sales, or marketing, with
 
 minimum 5 years in a leadership role
 
 .
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong
 
 leadership and stakeholder management
 
 skills
 </li>
 <li>
 Proven ability to
 
 develop and implement customer experience strategies
 
 </li>
 <li>
 Excellent
 
 analytical, communication, and problem-solving
 
 abilities
 </li>
 <li>
 Proficiency in
 
 CRM systems, MS Office, and customer engagement platforms
 
 </li>
 <li>
 Ability to perform in
 
 high-pressure, deadline-driven environments
 
 </li>
 <li>
 Fluent in
 
 English
 
 ;
 
 Arabic is an advantage
 
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Execution &amp; Delivery
 </li>
 <li>
 Accountability
 </li>
 <li>
 Teamwork &amp; Collaboration
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Innovation
 </li>
 <li>
 Customer Service Orientation
 </li>
 </ul>
 
 
</div>

Director of Customer Service

<div>
 
 Job Title: Assistant Sales Manager ( Emirati)
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Talents Tide
 
 is looking for an Emirati
 
 Assistant Sales Manager
 
 ( Events and Exhibitions)on behalf of its
 
 semi-government client in Dubai
 
 . The role supports sales growth, sponsorship acquisition, and client relationship management across regional and international markets, with a strong focus on events and exhibitions.
 
 
 
 
 
 
 Core Duties and Responsibilities:
 
 
 
 
 
 
 
 Sales Strategy &amp; Business Development
 
 
 <ul>
 <li>
 Support regional and international sales efforts, including re-booking clients from the existing database and acquiring new clients and partners.
 </li>
 <li>
 Assist in developing and executing sales strategies to achieve revenue targets.
 </li>
 <li>
 Identify sponsorship opportunities and support the preparation of tailored proposals.
 </li>
 <li>
 Build and maintain long-term relationships with key stakeholders.
 </li>
 </ul>
 
 
 Client Servicing &amp; Relationship Management
 
 
 <ul>
 <li>
 Act as a key point of contact for clients, sponsors, and partners, ensuring effective communication and timely resolution of inquiries.
 </li>
 <li>
 Coordinate the delivery of contractual obligations, including booth setup, branding, activations, and sponsorship deliverables.
 </li>
 <li>
 Provide high-quality customer service to enhance client satisfaction and retention.
 </li>
 </ul>
 
 
 Sponsorship Acquisition &amp; Negotiation
 
 
 <ul>
 <li>
 Support sponsorship sales efforts by engaging corporate clients and trade partners.
 </li>
 <li>
 Assist in customizing sponsorship packages aligned with client needs and event objectives.
 </li>
 <li>
 Coordinate the end-to-end sponsorship process from prospecting to contract execution.
 </li>
 </ul>
 
 
 Market Research &amp; Strategic Partnerships
 
 
 <ul>
 <li>
 Conduct market research to identify trends, competitors, and industry benchmarks.
 </li>
 <li>
 Assist in liaising with international government entities and trade commissions to support partnerships and collaborations.
 </li>
 <li>
 Contribute ideas and initiatives to enhance event offerings.
 </li>
 </ul>
 
 
 Financial &amp; Contract Management
 
 
 <ul>
 <li>
 Support contract execution, financial tracking, and follow up on timely payment collection.
 </li>
 <li>
 Coordinate with finance and legal teams to ensure contractual compliance.
 </li>
 </ul>
 
 
 Additional Responsibilities
 
 
 <ul>
 <li>
 Support cross-functional projects and strategic initiatives as required.
 </li>
 <li>
 Maintain confidentiality and discretion when handling sensitive information.
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelors Degree in Business Management, Commerce, or a related field.
 </li>
 <li>
 Relevant experience may be considered in place of formal education.
 </li>
 </ul>
 
 
 Work Experience
 
 
 <ul>
 <li>
 Minimum of
 
 5 years experience
 
 in sales, business development, or event operations.
 </li>
 <li>
 Experience in exhibitions or conferences is preferred.
 </li>
 </ul>
 
 
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong negotiation and sales skills with a customer-focused mindset.
 </li>
 <li>
 Ability to multitask in a fast-paced environment and manage high-profile clients.
 </li>
 <li>
 Strong organizational and communication skills.
 </li>
 <li>
 Fluency in Arabic and English is required
 </li>
 <li>
 Must be an Emirati
 </li>
 </ul>
 
 
 
 
 Interested candidates please apply to the job post.
 
 
 Note: Due to the volume of applications, Only shortlisted candidates will be contacted.
 
</div>

Assistant Sales Manager

Join Talents Tide and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Talents Tide

ABOUT_COMPANY

Registered Nurse

Manager - Customer Concerns & Resolution

Director of Customer Service

Assistant Sales Manager