Qureos Mentor

Talents Tide

<div>
 
 
 Job Description: Commercial Manager (Construction)
 
 
 
 
 Position Overview
 
 
 
 We are seeking an experienced
 
 Commercial Manager
 
 to oversee all post-contract commercial activities within our construction projects. The successful candidate will be responsible for managing payments, variations, and claims, ensuring compliance with contractual obligations, and safeguarding the company&rsquo;s commercial interests.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage all commercial aspects of projects after contract award, including payments, variations, and claims.
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 Review, certify, and process subcontractor and supplier payments in line with contractual terms.
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 Evaluate, negotiate, and finalize variation orders to ensure fair and timely resolution.
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 Prepare, assess, and defend claims to protect the company&rsquo;s financial and contractual position.
 </li>
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 Monitor project budgets, cash flow, and financial forecasts to ensure profitability.
 </li>
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 Collaborate with project managers, engineers, and subcontractors to resolve commercial issues.
 </li>
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 Ensure adherence to contractual obligations, company policies, and regional regulations.
 </li>
 <li>
 Provide regular commercial reports to senior management on project performance and risks.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering, Quantity Surveying, Construction Management, or a related discipline.
 </li>
 <li>
 Minimum of 12 years&rsquo; experience in commercial management within the construction industry, specifically in the UAE and GCC markets.
 </li>
 <li>
 Proven track record working with main contractors on large-scale projects.
 </li>
 <li>
 Strong understanding of local laws, regulations, and industry practices in the UAE/GCC.
 </li>
 <li>
 Chartered Member of the Royal Institution of Chartered Surveyors (MRICS) preferred.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong knowledge of construction contracts (FIDIC and other standard forms).
 </li>
 <li>
 Excellent negotiation and dispute resolution skills.
 </li>
 <li>
 Advanced financial and analytical skills.
 </li>
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 Ability to lead commercial teams and mentor junior staff.
 </li>
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 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in MS Office and construction-related software.
 </li>
 </ul>
 
 
</div>

Community Manager

<div>
 
 
 Job Title: Senior Consultant &ndash; Policies &amp; Customs Regulations
 
 
 
 
 Location:
 
 Dubai
 
 
 
 Experience Required:
 
 15+ years
 
 
 
 Nationality:
 
 Open to all nationalities
 
 
 
 Preferred Background:
 
 Candidates from Big 4 firms
 
 
 
 Department:
 
 Tariffs Team
 
 
 
 
 
 
 Job Overview:
 
 
 
 We are looking for an experienced Senior Consultant specializing in customs regulations, policies, and laws to join our Tariffs team. The ideal candidate will bring strong technical expertise in customs frameworks and regulatory compliance, with a proven background in consulting or government-related environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop, review, and update customs policies, regulations, and tariff frameworks.
 </li>
 <li>
 Provide expert consultation on customs laws, trade compliance, and regulatory matters.
 </li>
 <li>
 Conduct policy impact assessments and recommend enhancements based on global standards.
 </li>
 <li>
 Collaborate with government authorities, customs departments, and internal stakeholders.
 </li>
 <li>
 Analyze tariff structures and support strategic decision-making.
 </li>
 <li>
 Prepare policy reports, regulatory assessments, and documentation for senior management.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum of 15 years of experience in customs regulations, policies, and related fields.
 </li>
 <li>
 Strong preference for candidates with Big 4 experience.
 </li>
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 In-depth understanding of customs laws, tariff classifications, and trade compliance.
 </li>
 <li>
 Experience working with regulatory bodies or government entities.
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 <li>
 Strong analytical, communication, and advisory skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
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 Competitive and flexible salary package
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 Family benefits
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 <li>
 Annual air tickets
 </li>
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 Comprehensive medical insurance
 </li>
 <li>
 A collaborative work environment with growth opportunities
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 </ul>
 
 
</div>

Senior Consultant – Policies & Customs Regulations

<div>
 
 
 Job Summary: Dialysis / Nephrology Manager
 
 
 
 The Dialysis/Nephrology Manager will oversee the operations of the dialysis and nephrology department, ensuring high-quality patient care, compliance with clinical standards, and efficient resource utilisation. This role involves managing nursing staff, coordinating with physicians, and driving continuous improvement in clinical outcomes and patient safety. Aligning with patient-first values.
 
 
 
 1. Job Title:
 
 
 
 Nursing Supervisor
 
 
 
 2. Speciality:
 
 
 
 Nephrology and Dialysis Services
 
 
 
 3. Number of Years&rsquo; Experience:
 
 
 <ul>
 <li>
 Minimum: 7&ndash;10 years of clinical experience in nephrology/dialysis care
 </li>
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 Leadership experience: At least 3&ndash;5 years in a supervisory or managerial role within a dialysis or nephrology setting
 </li>
 </ul>
 
 
 4. Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in nursing (BSN) or equivalent healthcare discipline
 </li>
 <li>
 Preferred: Master&rsquo;s degree in nursing, Healthcare Administration, or related field
 </li>
 </ul>
 
 
 5. Certifications:
 
 
 <ul>
 <li>
 Valid Registered Nurse (RN) license
 </li>
 <li>
 Certification in Nephrology Nursing (CNN) or Dialysis Nursing preferred
 </li>
 <li>
 Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) required
 </li>
 </ul>
 
 
 6. Any Other Requirements:
 
 
 <ul>
 <li>
 Strong knowledge of dialysis modalities, infection control, and patient safety standards
 </li>
 <li>
 Proven ability to lead multidisciplinary teams and manage departmental budgets
 </li>
 <li>
 Excellent communication, leadership, and problem-solving skills
 </li>
 <li>
 Familiarity with regulatory compliance (e.g., JCI, local health authority standards)
 </li>
 <li>
 Proficiency in electronic health record systems and data-driven performance management
 </li>
 </ul>
 
 
 
 
 If interested, please apply now or DM me your updated CV.
 
 
 
</div>

Dialysis / Nephrology Manager

<div>
 
 
 📌 Job Opportunity: Manager &ndash; Customer Complaint Management:
 
 
 
 We are hiring an experienced
 
 Manager &ndash; Customer Complaint Management
 
 to lead our customer care function and drive continuous service improvement. The ideal candidate will excel in resolving escalated complaints, enhancing customer satisfaction, and implementing strong process improvements across the organization.
 
 
 
 🔹 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the end-to-end resolution of customer complaints and ensure timely, effective solutions.
 </li>
 <li>
 Analyze complaint trends and identify root causes to enhance service quality.
 </li>
 <li>
 Implement corrective and preventative measures to reduce future escalations.
 </li>
 <li>
 Collaborate with cross-functional teams to improve processes and customer touchpoints.
 </li>
 <li>
 Prepare and present regular reports on complaint performance, insights, and improvements.
 </li>
 <li>
 Ensure compliance with customer service policies, regulatory requirements, and best practices.
 </li>
 <li>
 Drive initiatives that strengthen customer experience and overall service efficiency.
 </li>
 </ul>
 
 
 🔹 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Customer Service, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 4&ndash;6 years of experience in customer complaint management, customer service, or related functions.
 </li>
 <li>
 Strong analytical skills with the ability to interpret trends and develop improvement strategies.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
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 Proficiency in CRM systems, complaint tracking tools, and Microsoft Office Suite.
 </li>
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 Skilled in problem-solving, de-escalation, and delivering high customer satisfaction.
 </li>
 <li>
 Knowledge of regulatory compliance and industry best practices.
 </li>
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 Ability to lead teams and work effectively under pressure.
 </li>
 </ul>
 
 
 🔹 Competencies:
 
 
 <ul>
 <li>
 Execution &amp; Delivery
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 Accountability
 </li>
 <li>
 Teamwork &amp; Collaboration
 </li>
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 Effective Communication
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 Innovation
 </li>
 <li>
 Customer Service Orientation
 </li>
 </ul>
 
 
</div>

Customer Relationship Management Specialist

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Maintain registers of variations and claims, delays, instructions, etc.
 </li>
 <li>
 Manage, develop and oversee the implementation of financial and commercial strategies
 </li>
 <li>
 Put together claims and variations and provide notices where necessary
 </li>
 <li>
 Conduct financial analysis to identify potential cost-saving opportunities and forecast future project expenses
 </li>
 <li>
 Preparation of all monthly management accounts and quarterly re-forecasts
 </li>
 <li>
 Identify financial and contractual risks, develop risk mitigation, and implement contingency plans and strategies
 </li>
 <li>
 Report and provide general commercial support to others
 </li>
 <li>
 Ensure compliance with all procurement policies and procedures
 </li>
 <li>
 Maintain effective communication with stakeholders to ensure contract compliance
 </li>
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 Creating and negotiating bids and contracts
 </li>
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 Managing project finances and budgets
 </li>
 <li>
 Conducting risk assessments
 </li>
 <li>
 Ensuring legal and regulatory compliance
 </li>
 <li>
 Overseeing procurement and subcontractor relationships.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Relevant qualifications in Civil Engineering, Quantity Surveying, Commercial Management, or any other related fields
 </li>
 <li>
 Must have a minimum of 10+ years of experience in the construction industry
 </li>
 <li>
 Ability to negotiate with clients, suppliers, subcontractors, and other professionals to manage project costs and contractual matters
 </li>
 <li>
 Have experience working with D&amp;C or PPP contracts is preferred
 </li>
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 Good at problem-solving and performs well in high-pressure situations
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 Ability to work independently and as a team
 </li>
 <li>
 Strong communication skills, both written and verbal
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 Ability to form strong relationships with clients, contractors, stakeholders and other engineering-related professionals
 </li>
 </ul>
 
 
</div>

Assistant Commercial Manager - Construction

<div>
 
 Job Description:
 
 
 
 We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, and drive continuous service improvements for our prestigious semi government entity.
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions.
 </li>
 <li>
 Analyze recurring issues, identify root causes, and recommend process enhancements.
 </li>
 <li>
 Collaborate with cross-functional teams to implement corrective and preventive actions.
 </li>
 <li>
 Ensure compliance with internal policies and regulatory standards.
 </li>
 <li>
 Prepare regular reports on complaint trends, insights, and service improvements.
 </li>
 <li>
 Engage with senior stakeholders and external bodies to resolve escalated cases.
 </li>
 <li>
 Use data and customer feedback to drive service quality and experience enhancements.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelors degree in Business or related field (Masters preferred).
 </li>
 <li>
 4-6 years experience in complaint management or customer service, with managerial exposure.
 </li>
 <li>
 Strong communication, analytical, and stakeholder-management skills.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office.
 </li>
 <li>
 Knowledge of industry regulations and customer service best practices.
 </li>
 </ul>
 
 Due to the high volume of applications only shortlisted candidates will be contacted.
 
</div>

Manager Customer Complaint Management

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