Qureos Mentor

Talha Bin yaseen

We are seeking a friendly, patient, and empathetic Customer Service Associate to join our dynamic team. You will be the first point of contact for our customers, providing support and resolving inquiries across multiple channels (phone, email, live chat). The ideal candidate is a problem-solver who is dedicated to delivering outstanding service and creating positive customer experiences that build loyalty and trust.Key Responsibilities:<ul><li>Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.</li><li>Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and provide accurate and effective solutions in a timely manner.</li><li>Product/Service Knowledge: Develop and maintain a deep understanding of our products, services, and policies to offer informed support and advice.</li><li>Order Management: Assist customers with order placement, cancellations, returns, exchanges, and shipping tracking.</li><li>Documentation: Accurately record and document customer interactions, transactions, comments, and complaints in our CRM system.</li><li>Feedback Loop: Collect and relay customer feedback to relevant internal teams (e.g., Product, Sales, Marketing) to help improve our offerings.</li><li>Team Collaboration: Work collaboratively with team members and other departments to resolve complex customer issues.</li><li>Policy Adherence: Follow company communication procedures, guidelines, and policies during every customer interaction.</li></ul>Required Skills and Qualifications <ul><li>High school diploma or equivalent.</li><li>Proven experience in a customer service role (6 months to 1+ years preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and problem-solving abilities.</li><li>Patience, empathy, and a customer-first attitude.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li><li>Basic computer proficiency and experience with CRM systems (e.g., Zendesk, Salesforce, HubSpot) is a plus.</li><li>Ability to remain calm and professional under pressure.</li></ul>Preferred Qualifications (Nice to Have) <ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree.</li><li>Experience in [Your Industry, e.g., SaaS, E-commerce, Retail].</li><li>Proficiency in a second language.</li><li>Experience using a help desk software or ticketing system.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Service Associate: 1 year (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Customer Service Associate

About the Role: Are you driven by the story data tells? Do you want to be the strategic engine behind high-impact marketing decisions? We&rsquo;re looking for a savvy Marketing Data Analyst to transform raw data into a clear roadmap for growth.You&rsquo;ll be the central hub for all things performance, providing the insights that optimize our campaigns, maximize ROI, and shape our marketing strategy. If you love finding the &quot;why&quot; behind the numbers and thrive on turning analysis into action, this is your role.What You'll Do: Be the Voice of Data: Own the full cycle of data storytelling&mdash;from pulling the numbers to presenting compelling insights that drive strategy.Power Our Dashboards: Develop and maintain real-time performance dashboards in Looker Studio, providing a single source of truth for KPIs like ROAS, CAC, LTV, and conversion rates.Decode Campaign Performance: Conduct deep-dive analyses into paid and organic campaigns to determine effectiveness, identify optimization opportunities, and calculate ROI.Map the Customer Journey: Use attribution modeling to track touchpoints across channels (web, ads, email) and pinpoint what truly drives conversions.Drive Strategic Decisions: Partner with marketing leadership to forecast results, advise on budget allocation, and identify new areas for growth.Collaborate to Optimize: Work hand-in-hand with our ads, CRM, and content teams to test new ideas, improve targeting, and enhance creative performance.What We're Looking For (Our Wish List):The Non-Negotiables: 2+ years of experience in a marketing data analysis role.Expert-level proficiency in Google Analytics 4 (GA4) and Looker Studio (Google Data Studio).Strong hands-on experience with Meta Business Suite (Facebook/Instagram Ads) and Google Ads.Advanced skills in Excel or Google Sheets (pivot tables, complex formulas, etc.).A proven track record of analyzing data to directly influence marketing strategy and improve ROI.The &quot;Ideal Candidate&quot; Skills:SQL proficiency &ndash; you can write queries to extract and manipulate data yourself.Experience working with CRM data (e.g., Salesforce, HubSpot) for segmentation and analysis.Familiarity with BigQuery or similar data warehouse platforms.A solid understanding of attribution models and marketing measurement challenges.Exceptional communication skills, with the ability to explain complex data to non-technical audiences.Bonus Points For: Experience with Marketing Mix Modeling (MMM).Knowledge of Python or R for statistical analysis.Experience in the financial services or banking industry.Who You Are: A Problem-Solver: You see a KPI moving the wrong way and you&rsquo;re energized to investigate why.Strategically Curious: You don&rsquo;t just report on what happened; you ask why it happened and what we should do next.Proactive &amp; Collaborative: You seek out opportunities to provide insights and love working with cross-functional teams.Meticulously Accurate: You trust your data because your process is thorough and detail-oriented.Why Join Us? Play a pivotal role where your work directly impacts business strategy.Work with a collaborative, talented, and data-driven marketing team.Competitive compensation and benefits package.Ready to Apply? If you're ready to use data to drive real business growth, we want to hear from you. Apply now with your resume and a brief note on a time your analysis directly led to a successful marketing decision.Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: Remote

Growth and Data Analyst-Marketing

Join Talha Bin yaseen and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Talha Bin yaseen

ABOUT_COMPANY

Customer Service Associate

Growth and Data Analyst-Marketing