Urwah Admin

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara&rsquo;s services.
 
 
 This will be based on-site in our offices in Cairo, Egypt.
 
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound Calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Product Designer for our Product Design team. As Product Designer, you will be crucial in you will partner with cross-functional teams who are charged with revolutionizing how people shop, pay and bank
 
 
 Drawing on your proficiency in product design and creating products with strong user centricity, you will be responsible for striking a balance between having a strong desire to understand user behavior and business performance and having a love for developing highly functional and emotionally meaningful experiences to create unique experiences only Tamara can provide.
 
 
 With a proven track record of designing successful user experiences, you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems} and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Translate open ended, conceptual ideas into tangible product features
 </li>
 <li>
 Lead end-to-end design processes, from initial research to polished UI/UX designs, ensuring top-tier execution.
 </li>
 <li>
 Design flows and experiences that simplify and distill down complex actions into usable interfaces
 </li>
 <li>
 Give and take feedback from designers and a broader product team in order to continually improve for quality output
 </li>
 <li>
 Drive a partnership with product managers, engineers, researchers, creative designers and content strategists in order to oversee the user experience of a product from conception until launch
 </li>
 <li>
 Represent design to a broader product team and other leaders, articulating the rationale behind the design decisions
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 2+ years of experience designing and shipping features with an end-to-end experience across a variety of platforms.
 </li>
 <li>
 2+ years of interaction design experience with knowledge to define how an experience should behave based on understanding people's needs, plus consideration of how this product will scale. Use appropriate prototyping tools to demonstrate how a particular flow or interaction will work.
 </li>
 <li>
 2+ years of visual design experience with proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense and how these elements impact product function.
 </li>
 <li>
 2+ years of strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions based on the impact to people and the company.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Product Designer

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a People Business Partner to act as a trusted advisor to managers and team leads on all people-related matters. This position sits at the intersection of business strategy and people strategy. You will partner with Managers to understand their team dynamics, talent gaps, and organizational challenges, and translate those into practical HR solutions that drive performance and engagement.
 
 
 This is an ideal role for a junior-to-mid-level HR professional who has built a solid generalist foundation and is ready to step into a more business-facing capacity. You will work closely with the broader People team, including People Operations and Employee Relations, but your primary focus will be on coaching, supporting talent and performance cycles, enabling organizational effectiveness, and ensuring that people initiatives are aligned with business objectives. A working knowledge of Saudi labor law is expected.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Act as the dedicated People Business Partner for Care &amp; Business Support, building strong relationships with managers and serving as their go-to advisor on people matters such as team structure, talent needs, and workforce planning.
 
 
 &bull; Coach and guide Team leads and managers on day-to-day people leadership topics including performance conversations, team development, role design, and managing underperformance, empowering them to lead their teams more effectively.
 
 
 &bull; Drive the end-to-end performance management cycle.
 
 
 &bull; Lead or support organizational change initiatives such as team restructures, role realignments, and headcount planning in collaboration with business leaders and the Head of People.
 
 
 &bull; Analyze people data and trends (e.g., turnover, engagement scores, headcount metrics) to provide actionable insights and recommendations to leadership.
 
 
 &bull; Collaborate with the Talent Acquisition team on workforce planning, ensuring role requirements are clearly defined and hiring decisions support the unit&rsquo;s strategic direction.
 
 
 &bull; Coordinate with People Operations on the smooth execution of employee lifecycle processes (onboarding, transfers, promotions, offboarding) to ensure a seamless employee experience.
 
 
 &bull; Partner with the Employee Relations team by flagging and escalating complex ER cases, while independently handling routine manager-level advisory matters that do not require formal investigation.
 
 
 &bull; Support the design and rollout of people programs and initiatives such as engagement surveys, recognition frameworks, and learning and development activities.
 
 
 &bull; Ensure that people practices across Care remain compliant with local Labor Law, regulations, and internal policies, escalating legal or regulatory complexities to senior HR leadership or the ER team as appropriate.
 
 
 
 
 
 
 
 
 
 Your expertise
 
 
 
 &bull; Bachelor&rsquo;s degree in Human Resources, Business Administration, Organizational Psychology, or a related field.
 
 
 &bull; Minimum of 3 years of progressive experience in an HR generalist or HRBP role, with demonstrable experience partnering with business managers.
 
 
 
 
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 
 &bull; Strong foundational knowledge of Egypt Labor Law, social insurance regulations,...etc.
 
 
 &bull; Excellent written and verbal communication skills in both Arabic and English.
 
 
 &bull; Strong attention to detail with the ability to handle sensitive and confidential information with discretion.
 
 
 &bull; Good interpersonal skills and the ability to build trust with employees at all levels.
 
 
 &bull; Proficiency in Google Workspace (Google Sheets, Docs, Slides); familiarity with HRIS systems is an advantage.
 
 
 &bull; Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
 
</div>

UAE Customer Care Advisor (Voice)

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This role is based onsite in our Riyadh offices.

Your responsibilities
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li>
<li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li>
<li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li>
<li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li>
<li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li>
<li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li>
<li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li>
<li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li>
<li>Uphold Tamara&rsquo;s &ldquo;compliance-by-design&rdquo; culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li>
<li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li>
<li>1&ndash;3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li>
<li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li>
<li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li>
<li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li>
<li>Familiarity with GCC regulations&mdash;especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations&mdash;and the ability to interpret regulatory updates.</li>
<li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li>
<li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li>
<li>Professional certifications such as ICA Certificate in KYC &amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul></div>

Team Lead - Partner Onboarding

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as Apple, SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

As a FinOps Analyst you will be vital member of the Finance Operations (FinOps) team, responsible for maintaining financial operational efficiency and control. This role serves as a key contributor to FinOps projects, collaborating with internal and external stakeholders, and actively supporting the team's daily activities toward achieving financial &amp; operational excellence.

With a strong foundation in financial literacy and analytical expertise, you will leverage data to generate actionable insights and drive informed decision-making&mdash;empowering you to transform how millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities
<ul>
<li>Execute daily financial operation tasks, encompassing timely and accurate transaction processing and balance reconciliations.</li>
<li>Act as a key liaison with internal stakeholders, including Finance and cross-functional teams, to ensure the seamless execution of financial operations.</li>
<li>Maintain and update financial operations systems and platforms to guarantee data accuracy, system integrity, and reliability.</li>
<li>Drive and support pivotal FinOps projects, including spearheading stakeholder engagement and process optimization initiatives.</li>
<li>Provide comprehensive support for broader FinOps activities, such as merchant settlements, payment processing, and financial reporting/forecasting.</li>
<li>Contribute to continuous process improvements and automation initiatives to significantly enhance operational efficiency.</li>
<li>Ensure strict adherence to internal policies, regulatory requirements, and established financial controls.</li>
<li>Proactively monitor and mitigate operational risks associated with FinOps processes.</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s degree in Accounting or Finance is required, with a preference for candidates holding an ACCA, CPA, or CMA certification.</li>
<li>A minimum of 2&ndash;4 years of relevant professional experience in Finance Operations (FinOps), or similar middle/back-office finance roles.</li>
<li>Demonstrated proficiency with financial reconciliation tools, FinOps platforms, and advanced Microsoft Excel.</li>
<li>Strong analytical abilities and critical problem-solving skills.</li>
<li>Exceptional communication and interpersonal skills; business-level fluency in English is essential.</li>
<li>Proven capacity for managing complex stakeholder relationships and successfully leading projects.</li>
<li>High standards for accuracy and meticulous attention to detail.</li>
<li>Ability to perform effectively both independently and as a contributing member of a collaborative, cross-border team.</li>
<li>A keen interest in the intersection of finance and technology, coupled with a proactive dedication to continuous professional development and learning.</li>
</ul>
All qualified individuals are encouraged to apply.</div>

FinOps Analyst

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi&rsquo;s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role

Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process&mdash;investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo.

Your Responsibilities
<div>
<ul><li>Escalation Management</li></ul>
</div><ul><li>Take full ownership of day-to-day collection escalation tickets.</li>
<li>Coordinate with cross-functional teams to ensure timely resolution of customer grievances.</li>
</ul><div><ul><li>Regulatory Compliance &amp; RCA</li></ul>
</div><ul><li>Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations.</li>
<li>Draft professional, accurate, and compliant responses on Salesfroce portal and Emails.</li>
<li>Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks.</li>
</ul><div><ul><li>Quality &amp; Operations Support</li></ul>
</div><ul><li>Perform daily &quot;mundane&quot; but critical ad-hoc tasks, including call audits and transcript reviews.</li>
<li>Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations.</li>
</ul>
Your Expertise
<ul>
<li>Experience: At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes.</li>
<li>Bilingual Proficiency: Native or professional fluency in both Arabic and English is mandatory, as you will be handling legal documentation and communicating with diverse stakeholders.</li>
<li>Analytical Skills: Ability to dissect a problem, find the &quot;why&quot; behind an error (RCA), and document it clearly.</li>
<li>Tech-Savvy: Familiarity with CRM tools (Zendesk, Salesforce, etc.) and a high level of comfort with Excel/Google Sheets.</li>
</ul>
Preferred Skills
<ul>
<li>Previous experience in the Fintech or BNPL (Buy Now, Pay Later) sector.</li>
<li>Basic understanding of SAMA and CBUAE regulations regarding debt collection.</li>
<li>A &quot;customer-first&quot; attitude even when dealing with difficult financial conversations.</li></ul></div>

Collections Advisor

Join Tamara and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.