Urwah Admin

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Product Designer for our Product Design team. As Product Designer, you will be crucial in you will partner with cross-functional teams who are charged with revolutionizing how people shop, pay and bank
 
 
 Drawing on your proficiency in product design and creating products with strong user centricity, you will be responsible for striking a balance between having a strong desire to understand user behavior and business performance and having a love for developing highly functional and emotionally meaningful experiences to create unique experiences only Tamara can provide.
 
 
 With a proven track record of designing successful user experiences, you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems} and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Translate open ended, conceptual ideas into tangible product features
 </li>
 <li>
 Lead end-to-end design processes, from initial research to polished UI/UX designs, ensuring top-tier execution.
 </li>
 <li>
 Design flows and experiences that simplify and distill down complex actions into usable interfaces
 </li>
 <li>
 Give and take feedback from designers and a broader product team in order to continually improve for quality output
 </li>
 <li>
 Drive a partnership with product managers, engineers, researchers, creative designers and content strategists in order to oversee the user experience of a product from conception until launch
 </li>
 <li>
 Represent design to a broader product team and other leaders, articulating the rationale behind the design decisions
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 2+ years of experience designing and shipping features with an end-to-end experience across a variety of platforms.
 </li>
 <li>
 2+ years of interaction design experience with knowledge to define how an experience should behave based on understanding people's needs, plus consideration of how this product will scale. Use appropriate prototyping tools to demonstrate how a particular flow or interaction will work.
 </li>
 <li>
 2+ years of visual design experience with proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense and how these elements impact product function.
 </li>
 <li>
 2+ years of strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions based on the impact to people and the company.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Product Designer

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi&rsquo;s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your Role

Tamara is looking for a detail-oriented and proactive Operations Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process&mdash;investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions.

Your Responsibilities
<div>
<ul><li>Escalation Management</li></ul>
</div><ul><li>Take full ownership of day-to-day collection escalation tickets.</li>
<li>Coordinate with cross-functional teams to ensure timely resolution of customer grievances.</li>
</ul><div><ul><li>Regulatory Compliance &amp; RCA</li></ul>
</div><ul><li>Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations.</li>
<li>Draft professional, accurate, and compliant responses on Salesfroce portal and Emails.</li>
<li>Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks.</li>
</ul><div><ul><li>Quality &amp; Operations Support</li></ul>
</div><ul><li>Perform daily &quot;mundane&quot; but critical ad-hoc tasks, including call audits and transcript reviews.</li>
<li>Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations.</li>
</ul>
Your Expertise
<ul>
<li>Experience: At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes.</li>
<li>Bilingual Proficiency: Native or professional fluency in both Arabic and English is mandatory, as you will be handling legal documentation and communicating with diverse stakeholders.</li>
<li>Analytical Skills: Ability to dissect a problem, find the &quot;why&quot; behind an error (RCA), and document it clearly.</li>
<li>Tech-Savvy: Familiarity with CRM tools (Zendesk, Salesforce, etc.) and a high level of comfort with Excel/Google Sheets.</li>
</ul>
Preferred Skills
<ul>
<li>Previous experience in the Fintech or BNPL (Buy Now, Pay Later) sector.</li>
<li>Basic understanding of SAMA and CBUAE regulations regarding debt collection.</li>
<li>A &quot;customer-first&quot; attitude even when dealing with difficult financial conversations.</li></ul></div>

Collections Advisor

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking Backend Engineers for our team. As a Backend Engineer, you will be crucial in leading the way to build cutting-edge platforms that enable seamless and scalable transactions.

Drawing on your proficiency in payment, shopping, and banking systems you will be responsible for designing, developing, and optimizing our secure and robust software infrastructure to create unique experiences only Tamara can provide.

With a proven track record of managing cross-functional teams you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product experts, and other team members to leverage system design, create technical solutions, dive deep into complex problems and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities
<ul>
<li>Design, build and maintain APIs, services, and systems across Tamara&rsquo;s engineering teams.</li>
<li>Debug production issues across services and multiple levels of the stack</li>
<li>Work with engineers across the company to build delightful features that span various parts of the system</li>
<li>Collaborate with our business, product, and operations teams to understand and solve our users&rsquo; pain points.</li>
</ul>
Your expertise
<ul>
<li>You have 6+ years of software development experience</li>
<li>You have strong software development experience building scalable products and services</li>
<li>Good understanding of SOLID principles, Design Patterns</li>
<li>Knowledge of AWS, OCI, Kubernetes/Docker</li>
<li>Experience with distributed systems with messaging tools like Kafka or RabbitMQ</li>
<li>Experience with Agile/Scrum</li>
<li>Knowledge of Javascript, Vue.js, HTML and CSS - is a plus</li>
<li>You are proactive, goal-orientated, and self-structured in your approach</li>
<li>You have experience as a developer in a startup company - is a plus</li>
<li>Team player, creative thinker, and passionate about exploring new technologies</li>
<li>Good written and spoken communication skills in English</li>
</ul>
To learn more about how we protect your privacy, please visit our Candidate privacy notice.</div>

Senior Product Engineer - Backend

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
 
 
 Tamara is Saudi&rsquo;s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.
 
 
 
 About The Role
 
 
 
 We are seeking a talented and experienced UX Writer to join our team. As a UX Writer, you will be responsible for creating clear, compelling, and user-centered content for various digital platforms, including websites, mobile apps, and other digital products. You will work closely with designers, product managers, and developers to ensure that our digital products are easy to use and understand.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Write clear, compelling, and user-centered content for various digital platforms
 </li>
 <li>
 Collaborate with designers, product managers, and developers to ensure that digital products are easy to use and understand
 </li>
 <li>
 Conduct user research and testing to gather feedback on content and make improvements
 </li>
 <li>
 Stay up to date with the latest trends and best practices in UX writing
 </li>
 <li>
 Ensure that all content adheres to brand guidelines and company tone of voice
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1+ years of experience as a UX Writer or a similar role
 </li>
 <li>
 Strong writing and editing skills
 </li>
 <li>
 Familiarity with user research and testing
 </li>
 <li>
 Strong attention to detail and ability to work in a fast-paced environment
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Bonus: Experience in financial domain will be added advantage
 </li>
 </ul>
</div>

UX Writer - English

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe exceptional talent deserves an exceptional launchpad.
 
 
 Our Flagship Builders Program is designed for ambitious graduates ready to step into real responsibility from day one. This isn&rsquo;t a rotational &ldquo;observer&rdquo; program, it&rsquo;s a career accelerator built for those who want to build, own, and raise the bar early.
 
 
 Designed for recent graduates and early-career talent with up to two years of experience, the program places you directly into high-impact roles across Product, Engineering, Design, and beyond. You&rsquo;ll contribute immediately and grow at an accelerated pace.
 
 
 From Product to Engineering, Design to Commercial, you&rsquo;ll tackle meaningful challenges that shape how millions experience fintech across the region. You&rsquo;ll be trusted with ownership, surrounded by high-caliber peers, and mentored by leaders who expect excellence.
 
 
 Our January and June cohorts are your opportunity to move fast, think big, and start building what&rsquo;s next - not someday, but now.
 
 
 
 About The Role
 
 
 
 We're looking for a fresh graduate or early-career Data Analyst on an analytical engineering path.
 
 
 
 Role
 
 
 
 This role blends the best of data analysis and data engineering. You will help turn raw data into
 
 trustworthy, well-modeled datasets
 
 that:
 
 
 <ul>
 <li>
 make definitions consistent (so "the number" means the same thing everywhere)
 </li>
 <li>
 improve data quality and reliability
 </li>
 <li>
 enable self-serve analytics and AI-assisted insights across teams (not just dashboards)
 
 
 </li>
 </ul>
 You will also help make Tamara&rsquo;s data
 
 AI-ready
 
 by building well-defined datasets, metrics, and documentation that can be safely used by AI tools (and people) across the company.
 
 
 With the advancement of AI, we value people who have strong fundamentals and clear thinking. Understanding data structures, measurement, tradeoffs, and how to validate results matters more than memorizing tools. You'll learn how to use AI responsibly to move faster, while still owning correctness, data quality, and interpretation.
 
 
 You will collaborate with a diverse ecosystem of engineers, product experts, and business to solve real problems that impact our customers and business outcomes.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Model and transform data for analysis
 </li>
 <ul>
 <li>
 Build and maintain clean, reusable datasets (fact and dimension tables) that power reporting and self-serve analytics.
 </li>
 <li>
 Contribute to a scalable metrics layer: define, document, and align business definitions (for example, "active user", "approval rate", "default rate").
 </li>
 </ul>
 <li>
 Support analytics and decision making
 </li>
 <ul>
 <li>
 Answer ad-hoc questions with clear analysis and explainable methodology.
 </li>
 <li>
 Turn common questions into reusable, self-serve assets: dashboards and AI-enabled workflows (a curated dataset + definitions that an AI assistant can query correctly, plus validated example analyses).
 </li>
 <li>
 Create AI-friendly data products (well-defined datasets, metrics, and documentation) that teams can query through AI tools.
 </li>
 </ul>
 <li>
 Enable AI-ready analytics
 </li>
 <ul>
 <li>
 Package datasets and metrics so they can be reliably used by AI tools (clear grain, business definitions, data contracts, examples).
 </li>
 <li>
 Write AI-friendly documentation: glossary, metric definitions, common queries, and pitfalls.
 </li>
 <li>
 Partner with AI and platform teams to ensure critical tables are discoverable, permissioned correctly, and safe to use.
 </li>
 </ul>
 <li>
 Ensure data quality and reliability
 </li>
 <ul>
 <li>
 Write basic tests, checks, and monitoring for key datasets and critical metrics.
 </li>
 <li>
 Troubleshoot data issues and improve reliability from source to reporting.
 </li>
 </ul>
 <li>
 Work effectively with engineering and product
 </li>
 <ul>
 <li>
 Collaborate with data engineers on schema changes, event tracking, and pipeline improvements.
 </li>
 <li>
 Translate ambiguous business questions into measurable analyses, and communicate findings clearly.
 </li>
 </ul>
 <li>
 Use AI tools thoughtfully
 </li>
 <ul>
 <li>
 Use AI to accelerate SQL drafting, code scaffolding, and documentation.
 </li>
 <li>
 Validate AI outputs, document assumptions, and protect sensitive data.
 
 </li>
 </ul>
 </ul>
 
 Your expertise (must have)
 
 
 
 Fresh graduate or &lt; 1 year of relevant experience (internships, projects, or part-time roles count).
 <li>
 Solid SQL fundamentals (joins, aggregations, basic window functions).
 </li>
 <li>
 One programming language for analysis (preferably Python) with basic skills in:
 </li>
 <ul>
 <li>
 Data manipulation (tables/dataframes)
 </li>
 <li>
 Basic statistics (distributions, sampling intuition, confidence basics)
 </li>
 </ul>
 <li>
 Strong analytical thinking:
 </li>
 <ul>
 <li>
 Ability to define a problem, form hypotheses, validate data, and explain results.
 </li>
 </ul>
 <li>
 Strong attention to detail and commitment to accurate, reliable outputs.
 </li>
 <li>
 Ability to work effectively in a team-oriented environment.
 
 </li>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Exposure to data modeling concepts (star schema, slowly changing dimensions, metrics definition).
 </li>
 <li>
 Familiarity with modern analytics stacks (dbt, BigQuery, Snowflake, Looker, PowerBI, Tableau) through coursework or projects.
 </li>
 <li>
 Experience creating AI-ready data assets (clean semantic layers, metric definitions, data contracts, documentation, and evaluation or sanity-check checklists) is a plus.
 </li>
 <li>
 Experience using AI assistants responsibly to accelerate analysis or analytics engineering work (for example, SQL drafting, code scaffolding, documentation).
 </li>
 <li>
 Experience with version control (Git) or basic software engineering practices.
 </li>
 <li>
 Understanding of event tracking and product analytics (funnels, cohorts, retention).
 </li>
 <li>
 Knowledge of responsible data handling (PII basics, access controls, safe sharing).
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 You can independently produce a well-structured analysis with clear assumptions and validation steps.
 </li>
 <li>
 You contribute at least one reliable dataset or transformation that becomes a shared building block for analytics.
 </li>
 <li>
 Stakeholders can answer more questions with self-serve and AI-assisted exploration, with less back-and-forth.
 </li>
 <li>
 A key dataset or metric you built becomes usable through AI tools with consistent answers (validated against a source-of-truth definition).
 </li>
 <li>
 You can spot when results look off, debug quickly, and explain the root cause.
 </li>
 </ul>
</div>

Associate Data Analyst - Builders Program

Join Tamara and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.