Urwah Admin

Tamara

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it.
 
 
 Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 Your Role
 
 
 
 As a Talent Acquisition Associate, you will play an essential role in the recruitment process by sourcing, screening, and coordinating interviews for potential candidates. You will work closely with the Talent Acquisition team to ensure a seamless and positive experience for both candidates and hiring managers. This role is based in our Riyadh, HQ.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the full recruitment cycle, including sourcing, screening, and scheduling interviews.
 </li>
 <li>
 Post job openings on various job boards and manage internal job postings.
 </li>
 <li>
 Review resumes and conduct initial phone screenings to assess candidate qualifications.
 </li>
 <li>
 Coordinate interviews between candidates and hiring managers.
 </li>
 <li>
 Maintain and update the applicant tracking system (ATS) with candidate information and recruitment activities.
 </li>
 <li>
 Communicate effectively with candidates to ensure a positive recruitment experience.
 </li>
 <li>
 Support hiring managers with the preparation of job descriptions and interview questions.
 </li>
 <li>
 Participate in recruitment events and job fairs as needed.
 </li>
 <li>
 Provide administrative support to the Talent Acquisition team.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Your expertise:
 
 
 
 <ul>
 <li>
 At a minimum, internship or co-op training experience in HR, Talent Acquisition or Customer Service with a maximum of 2 years of experience.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills, capable of engaging with candidates and internal stakeholders at all levels.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to handle confidential information with discretion.
 </li>
 <li>
 Proficient in Microsoft Office Suite; familiarity with ATS software is a plus.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
 </li>
 <li>
 Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
 </li>
 <li>
 A collaborative team player who takes initiative and brings a positive attitude to work.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Talent Acquisition Associate - Builders Program

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 About The Role
 
 
 
 We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role is based in Riyadh, Saudi Arabia and will follow a hybrid work schedule based out of our offices in Riyadh.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Monitor real-time performance and queue health across all channels (voice, chat, and email).
 </li>
 <li>
 Identify and escalate service level risks and any deviations from forecast in a timely manner.
 </li>
 <li>
 Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
 </li>
 <li>
 Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
 </li>
 <li>
 Generate and share hourly, intraday, and daily performance reports with key stakeholders.
 </li>
 <li>
 Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
 </li>
 <li>
 Support incident and outage management, ensuring appropriate routing and resource allocation
 </li>
 <li>
 Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
 </li>
 <li>
 Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
 </li>
 <li>
 Provide recommendations for continuous process improvement in real-time management.
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
 </li>
 <li>
 Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
 </li>
 <li>
 Excellent analytical, communication, and multitasking skills.
 </li>
 <li>
 Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
 </li>
 <li>
 Ability to work under pressure and make fast, data-driven decisions in dynamic environments.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience managing real-time operations in an omnichannel support environment.
 </li>
 <li>
 Familiarity with international teams and multiple time zones.
 </li>
 <li>
 Ability to drive performance improvements and deliver results in a high-pressure setting.
 </li>
 <li>
 Strong stakeholder management and collaboration skills.
 </li>
 </ul>
</div>

Real-Time Analyst (RTA)

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it.
 
 
 Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 About The Role
 
 
 
 As an In-Store Operations Associate, you&rsquo;ll support day-to-day offline execution across partner stores. You&rsquo;ll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. This role is based in our Riyadh office.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.
 </li>
 <li>
 Store visits &amp; audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.
 </li>
 <li>
 Training &amp; enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.
 </li>
 <li>
 Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities. Merchandising &amp; visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.
 </li>
 <li>
 Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).
 </li>
 <li>
 Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.
 </li>
 <li>
 Data &amp; reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.
 </li>
 <li>
 Compliance &amp; brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials. Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.
 </li>
 <li>
 Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Operations, or related field (or equivalent practical experience).
 </li>
 <li>
 0&ndash;2 years experience in sales operations, instore operations and merchandizing
 </li>
 <li>
 Strong communication in Arabic and English; confident with store staff and supervisors.
 </li>
 <li>
 Organized and detail-oriented; comfortable following checklists and SOPs.
 </li>
 <li>
 Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Experience in retail field ops, merchandising, or auditing.
 </li>
 <li>
 Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).
 </li>
 <li>
 Basic knowledge of POS/cashier workflows.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Field-based role with frequent store visits (some evening/weekend work during campaigns).
 </li>
 <li>
 Occasional lifting/carrying of marketing materials and fixtures (up to ~10 kg).
 </li>
 </ul>
</div>

In-store Operations Associate - Builders Program

Your responsibilities
Financial Reporting &amp; Compliance:
<ul>
<li>Assist in the preparation and filing of regulatory reporting for Tamara in compliance with IFRS and local GAAP requirements.</li>
<li>Support the timely submission and adherence to regulatory reporting requirements in close collaboration with the compliance team.</li>
<li>Help prepare and submit prudential financial reporting to regulatory bodies.</li>
</ul>
Tax Compliance:
<ul>
<li>Support corporate tax, VAT, and withholding tax compliance, including accurate calculation, filing, and payment within regulatory deadlines.</li>
<li>Assist with calculating and recording monthly and year-end tax provisions</li>
<li>Assist in availing benefits under double tax treaties.</li>
<li>ensuring compliance with e-invoicing regulations.</li>
</ul>
Process Optimization:
<ul>
<li>Contribute to continuous improvements in statutory reporting and tax compliance processes, supporting internal controls and operational efficiency.</li>
<li>Identify opportunities for process improvement in regulatory reporting and suggest streamlined solutions.</li>
</ul>
Stakeholder Management:
<ul>
<li>Assist in managing relationships with external tax advisors, auditors, and government authorities, including relevant authorities.</li>
<li>Collaborate with internal departments such as Legal and Compliance to support compliance initiatives.</li>
</ul>

Regulatory Reporting Officer

We re building a next-generation Corporate Affairs department, and we're looking for a communications professional to help us tell our story. In this role, you will be a key player in our public relations efforts, helping to shape our public narrative. You will work on the front lines of our mission to connect with the media and protect our reputation in a fast-paced and dynamic industry.
External Communications &amp; Public Relations
<ul>
<li>Prepare corporate content, including press releases, official news, and media-facing materials.</li>
<li>Manage institutional partnerships with government and private sector entities, including signing agreements and building long-term strategic relationships.</li>
<li>Plan and manage the company s participation in exhibitions, conferences, and public events, ensuring strong brand presence and messaging.</li>
<li>Organize regional community engagement initiatives and events that boost Tamara s visibility and reputation externally and internally in the UAE and beyond.</li>
</ul>
Internal Communications &amp; Employee Engagement
<ul>
<li>Design and deliver engaging internal campaigns and events that not only strengthen Tamara s unique culture but also elevate the overall employee experience.</li>
<li>Partner closely with HR and other key departments to enhance internal storytelling, streamline communication flow, and reinforce company purpose.</li>
</ul>
Executive &amp; Stakeholder Support
<ul>
<li>Act as the essential Corporate Affairs point of contact for Dubai and the UAE market (UAE Hub).</li>
<li>Work in close collaboration with the Riyadh-based team to ensure tight alignment on communication priorities, governance, and brand consistency.</li>
</ul>

Communications Lead

Role overview As an In-Store Operations Junior Associate, you'll support day-to-day offline execution across partner stores. You'll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. What you'll do <ul><li>Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.</li><li>Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.</li><li>Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.</li><li>Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.</li><li>Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.</li><li>Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).</li><li>Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.</li><li>Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.</li><li>Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.</li><li>Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.</li><li>Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.</li></ul> Success metrics (examples) <ul><li>Tickets/visits completed vs. plan</li><li>% stores passing audit/compliance thresholds</li><li>Training coverage rate at assigned stores</li><li>Time-to-close for simple store issues/tickets</li><li>Collateral availability (% stores with full, correct setup)</li><li>Report quality (on-time, complete, evidence attached)</li></ul> What you'll bring <ul><li>Bachelor's degree in Business, Marketing, Operations, or related field (or equivalent practical experience).</li><li>0-2 years experience; fresh graduates welcome.</li><li>Strong communication in Arabic and English; confident with store staff and supervisors.</li><li>Organized and detail-oriented; comfortable following checklists and SOPs.</li><li>Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.</li><li>KSA driver's license (required); willing to travel frequently within the city/region.</li></ul> Nice to have <ul><li>Experience in retail field ops, merchandising, or auditing.</li><li>Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).</li><li>Basic knowledge of POS/cashier workflows.</li></ul>

Instore Operations Associate

About UsTamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.Your roleWe're seeking a Business Development Representative for our Commercial team. As a Business Development Representative, you will be crucial in generating new business opportunities, managing inbound leads, and meeting with existing clients to seek out new clients on behalf of the company.Drawing on your proficiency in establishing rapport, coping with challenges, and concluding transactions, you will be responsible for setting goals and developing plans for business and revenue growth, Researching, planning, and implementing new target market initiatives to create unique experiences only Tamara can provide.With a proven track record of driving revenue growth through business development, sales, or lead generation activities, long-term interest in a client-facing sales career, and ultimately revolutionized the way millions of users shop, pay, and bank.You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented-persevering regardless of circumstances, always finding a way through, no matter the challenges.You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.Your responsibilities<ul><li>Drive new business by identifying, qualifying, and developing new partnership opportunities for Tamara.</li><li>Collaborate closely with Partnerships Managers, Partner Success and Marketing teams to strategize creative outreach campaigns and determine priority of outreach based on potential impact.</li><li>Manage the first stages of the Business Development pipeline by performing initial outreach and nurturing leads through various inbound channels, including phone, email and social media.</li><li>Drive new client acquisition, revenue and market share in the e-commerce industry to meet / exceed quota.</li><li>Engage potential partners about their goals and challenges, and educate them on the value of Tamara.</li><li>Develop best practices and efficient processes for growing our merchant partner base.</li><li>Contribute significantly to Tamara's growth as we scale our core business and product.</li></ul>Your expertise<ul><li>Bachelor's degree in a related field.</li><li>Experience in business development or sales or lead generation, ideally 2 years of experience.</li><li>Written and verbal fluency in English; excellent communication skills.</li><li>Ability to work on data, create insights and PowerPoint presentations for sales pitches. </li></ul>All qualified individuals are encouraged to apply.

Business Development Representative

Join Tamara and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.