Urwah Admin

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 About The Role
 
 
 
 We are looking for a skilled and proactive Real-Time Analyst (RTA) to join our Workforce Management team. In this role, you will be responsible for monitoring real-time performance across all service channels (Phone, Chat, and Email) and ensuring optimal schedule adherence to meet service level agreements (SLAs). Your insights and quick decision-making will play a vital role in maintaining smooth daily operations and delivering excellent customer experience. This role is based in Riyadh, Saudi Arabia and will follow a hybrid work schedule based out of our offices in Riyadh.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Monitor real-time performance and queue health across all channels (voice, chat, and email).
 </li>
 <li>
 Identify and escalate service level risks and any deviations from forecast in a timely manner.
 </li>
 <li>
 Perform intraday adjustments (e.g., breaks, skilling, rescheduling) to optimize resource usage.
 </li>
 <li>
 Communicate effectively with team leaders and operations regarding any updates, alerts, or risks.
 </li>
 <li>
 Generate and share hourly, intraday, and daily performance reports with key stakeholders.
 </li>
 <li>
 Track and report on schedule adherence, attendance, shrinkage, and related KPIs.
 </li>
 <li>
 Support incident and outage management, ensuring appropriate routing and resource allocation
 </li>
 <li>
 Utilize WFM tools and platforms (e.g., Calabrio, NICE, Verint, or similar) to execute real-time actions.
 </li>
 <li>
 Collaborate closely with WFM Planners and Operations to ensure alignment on intraday execution.
 </li>
 <li>
 Provide recommendations for continuous process improvement in real-time management.
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 Minimum 1 year of experience in a Real-Time Analyst or similar WFM position.
 </li>
 <li>
 Strong knowledge of call center metrics: AHT, ASA, SL, Occupancy, Adherence, etc.
 </li>
 <li>
 Excellent analytical, communication, and multitasking skills.
 </li>
 <li>
 Proficient in Excel / Google Sheets; experience with reporting or BI tools is a plus.
 </li>
 <li>
 Ability to work under pressure and make fast, data-driven decisions in dynamic environments.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience managing real-time operations in an omnichannel support environment.
 </li>
 <li>
 Familiarity with international teams and multiple time zones.
 </li>
 <li>
 Ability to drive performance improvements and deliver results in a high-pressure setting.
 </li>
 <li>
 Strong stakeholder management and collaboration skills.
 </li>
 </ul>
</div>

Real-Time Analyst (RTA)

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it.
 
 
 Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 About The Role
 
 
 
 As a compliance associate you will be crucial in collaborating on building and implementing the comprehensive annual compliance plan for the department.
 
 
 Drawing on your proficiency in scrutinizing company policies and procedures for compliance with regulations and establishing clear governance frameworks, you will be responsible for continuously assessing and approving products against legal requirements, safeguarding company and customer interests to create unique experiences only Tamara can provide.
 
 
 With a proven track record of possessing deep regulatory expertise, particularly AML/CFTl, leveraging data analysis to solve problems, ensuring customer satisfaction and optimal outcomes,and ultimately revolutionizing the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Help in drafting and executing the annual compliance plan (&ldquo;annual plan&rdquo;) that covers all the department&rsquo;s activities.
 </li>
 <li>
 Review annually compliance and AML policies and procedures to ensure they are in compliance with latest regulatory updates.
 </li>
 <li>
 Examine and ensure that all written policies and procedures implemented in the Company are compliant with regulations, have governance, and reviewed/update plan as part of the annual plan.
 </li>
 <li>
 Identify, document and assess the compliance risks (systematic, reputation, strategy risks or others) associated with the business activities as part of the annual plan.
 </li>
 <li>
 Reviewing and approving all existing and new products to ensure adherence to statutory requirements on an ongoing basis.
 </li>
 <li>
 Monitoring and inspecting of Company divisions /units through Compliance testing to ensure compliance with regulations and requirements as part of the annual plan.
 </li>
 <li>
 Prepare a report of the findings/observations, and escalate in case of breaches.
 </li>
 <li>
 Set an action plan with the concerned department to resolve the breach and find a solution to prevent future violations.
 </li>
 <li>
 Verify merchants KYC as a second line of defense before granting an approval for onboarding and log all verified merchants for reporting purposes.
 </li>
 <li>
 Ensure that all consumer KYCs are obtained by conducting periodic sampling and reports of any shortcomings.
 </li>
 <li>
 Ensure that all merchants have been assigned the appropriate MCC code and risk level from an AML perspective (Jurisdiction, Products, channels, and Legal form of the company).
 </li>
 <li>
 Ensure that all transactions are monitored and all AML/fraud scenarios are in place and updated periodically.
 </li>
 <li>
 Review of marketing and promotional materials and share feedback with the Director of Compliance.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Bachelor Degree in Law or Business Administration.
 </li>
 <li>
 0-2 years of fintech and payments related to experience is highly preferred.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 An in-depth knowledge of the regulatory landscape, including AML/CFT regulations and the ability to detect common fraud schemes using investigative techniques is a plus.
 </li>
 <li>
 Outstanding communication, presentation and leadership skills.
 </li>
 <li>
 Fluency in speaking and writing in both Arabic and English.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Customer oriented with strong negotiation skills.
 </li>
 <li>
 Analytical and data driven problem solver.
 </li>
 </ul>
</div>

Compliance Associate - Builders Program

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 Your role
 
 
 
 We are looking for a Associate Product Designer to join our design team and help create intuitive and visually engaging digital experiences. This is an entry-level role ideal for recent graduates who are passionate about UI/UX, user-centered design, and digital product development. You will work closely with designers, researchers, and developers to bring design concepts to life.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in designing user interfaces and experiences for web and mobile applications.
 </li>
 <li>
 Collaborate with cross-functional teams, including developers and product managers, to understand requirements and translate them into design solutions.
 </li>
 <li>
 Create wireframes, prototypes, and high-fidelity mockups using Figma, Adobe XD, or similar tools.
 </li>
 <li>
 Conduct usability testing and iterate on designs based on user feedback.
 </li>
 <li>
 Maintain and contribute to the design system and ensure consistency across products.
 </li>
 <li>
 Stay up to date with UI/UX trends, best practices, and emerging technologies.
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 Bachelor's degree in Design, Human-Computer Interaction, or a related field.
 </li>
 <li>
 Strong portfolio showcasing UI/UX design projects (academic or personal projects acceptable).
 </li>
 <li>
 Proficiency in Figma, Sketch, Adobe XD, or similar design tools.
 </li>
 <li>
 Basic understanding of user research, wireframing, prototyping, and usability testing.
 </li>
 <li>
 Excellent communication and teamwork skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Internship experience in UI/UX or product design is a plus.
 </li>
 <li>
 Passion for solving user problems through thoughtful design.
 </li>
 </ul>
</div>

Associate Product Designer - Builders Program

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs.
 
 
 Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
 
 
 
 
 
 
 Your Role
 
 
 
 We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.
 
 
 You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.
 
 
 You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support
 
 .
 
 
 
 
 
 
 
 Your Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.
 </li>
 <li>
 Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.
 </li>
 <li>
 Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.
 </li>
 <li>
 Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.
 </li>
 <li>
 Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.
 </li>
 </ul>
 
 
 Your Expertise:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.
 </li>
 <li>
 Previous experience in technical support roles is required.
 </li>
 <li>
 Advanced understanding and experience in SQL.
 </li>
 <li>
 Strong problem-solving skills and a willingness to learn new technologies.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
 </li>
 <li>
 Customer-focused mindset with a dedication to providing exceptional service and support.
 </li>
 <li>
 Ability to work independently as well as part of a team in a fast-paced environment.
 </li>
 <li>
 Proficiency in using support ticketing systems and other relevant software tools.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

Application Support Engineer

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it.
 
 
 Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 About The Role
 
 
 
 We're seeking a Creative English Writer for our Marketing team. As a Creative Writer, you will be crucial in developing engaging and brand-consistent messaging that captures Tamara's unique voice across various platforms (social media, website, SMS, advertising).
 
 
 Drawing on your proficiency in research, analyzing competitors, and ensuring copy perfection, you will be responsible for collaborating with designers, PR, &amp; others on content creation for projects (emails, landing pages, FAQs) to create unique experiences only Tamara can provide.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Craft clear, attractive copy embodying Tamara&rsquo;s tone of voice for multiple channels, such as social media, website, SMS, ads, etc.
 </li>
 <li>
 Interpret copywriting briefs to understand and reflect project needs.
 </li>
 <li>
 Collaborate with designers, PR and other teams within Tamara to develop content for a wide array of projects (e.g. email campaigns, landing pages, FAQs).
 </li>
 <li>
 Conduct high-quality research and benchmarking.
 </li>
 <li>
 Edit and proofread copy as needed.
 </li>
 <li>
 Use storytelling to ensure copy is engaging, memorable, and unique.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 0-2 years of experience working in a similar role.
 </li>
 <li>
 Ability to thrive in a fast-paced environment and adhere to tight deadlines.
 </li>
 <li>
 Fluent in written and spoken English, with strong content adaptation skills.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to produce forward-thinking concepts and brainstorm creative content ideas.
 </li>
 <li>
 Highly organized with strong attention to detail.
 </li>
 <li>
 Enthusiasm for working with globally based team members and stakeholders.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
 </li>
 <li>
 Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
 </li>
 <li>
 A collaborative team player who takes initiative and brings a positive attitude to work.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Associate Copy Writer (English) - Builders Program

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it.
 
 
 Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 About The Role
 
 
 
 We're seeking a creative Arabic writer for our Marketing team. As an associate copywriter, you will be crucial in developing engaging and brand-consistent messaging that captures Tamara's unique voice across various platforms (social media, website, SMS, advertising).
 
 
 Drawing on your proficiency in research, analyzing competitors, and ensuring copy perfection, you will be responsible for collaborating with designers, PR, &amp; others on content creation for projects (emails, landing pages, FAQs) to create unique experiences only Tamara can provide.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Craft clear, attractive copy embodying Tamara&rsquo;s tone of voice for multiple channels, such as social media, website, SMS, ads, etc.
 </li>
 <li>
 Interpret copywriting briefs to understand and reflect project needs.
 </li>
 <li>
 Collaborate with designers, PR and other teams within Tamara to develop content for a wide array of projects (e.g. email campaigns, landing pages, FAQs).
 </li>
 <li>
 Conduct high-quality research and benchmarking.
 </li>
 <li>
 Edit and proofread copy as needed.
 </li>
 <li>
 Use storytelling to ensure copy is engaging, memorable, and unique.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 0-2 years of experience working in a similar role.
 </li>
 <li>
 Ability to thrive in a fast-paced environment and adhere to tight deadlines.
 </li>
 <li>
 Fluent in both written and spoken Arabic and English, with strong content adaptation skills.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to produce forward-thinking concepts and brainstorm creative content ideas.
 </li>
 <li>
 Highly organized with strong attention to detail.
 </li>
 <li>
 Enthusiasm for working with globally based team members and stakeholders.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
 </li>
 <li>
 Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
 </li>
 <li>
 A collaborative team player who takes initiative and brings a positive attitude to work.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Associate Copy Writer (Arabic) - Builders Program

<div>
 
 Why Tamara?
 
 
 
 We&rsquo;re proud to be Saudi&rsquo;s first FinTech unicorn.
 
 
 Our mission is to help people own their dreams by building the most customer-centric financial super app in the world. &amp; There is no playbook for that; our Tamarians are writing it. Our teams are made up of innovators, problem-solvers, and learners we thrive on curiosity and collaboration.
 
 
 If this sounds like you: curious, driven, and ready to build, we&rsquo;d love to meet you
 
 
 Apply now and join the next generation of Builders!
 
 
 
 About The Program
 
 
 
 At Tamara, we believe greatness and exceptional talent can come from any level. That&rsquo;s why we created our Flagship Builders Program, a gateway for brilliant minds ready to kick-start their careers.
 
 
 Whether you're a recent graduate, early in your career with up to two years of experience, or looking for an internship or co-op opportunity, this program lets you dive into real, meaningful work across Product, Engineering, Design, and more.
 
 
 Our January and June 2026 cohorts are your chance to learn, grow, and build alongside some of the most ambitious people in the region.
 
 
 
 Your Role
 
 
 
 We are looking for a Associate Graphic Designer to join our creative team and contribute fresh, innovative visual designs. This is a great opportunity for a recent graduate to gain hands-on experience in branding, digital design, and marketing collateral. You will work on a variety of projects, including social media, print materials, and web assets.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Assist in designing marketing materials, social media graphics, and website assets.
 </li>
 <li>
 Support branding efforts by maintaining visual consistency across designs.
 </li>
 <li>
 Work with the marketing and product teams to create visually compelling presentations and campaigns.
 </li>
 <li>
 Edit images, create illustrations, and experiment with design styles.
 </li>
 <li>
 Stay updated with design trends and best practices.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Your expertise:
 
 
 
 <ul>
 <li>
 At a minimum, internship or co-op training experience in Graphic Design or Design discipline with a maximum of 2 years of experience.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Bachelor's degree in Graphic Design, Visual Arts, or a related field.
 </li>
 <li>
 Strong portfolio showcasing design skills (academic or personal projects acceptable).
 </li>
 <li>
 Proficiency in Adobe Photoshop, Illustrator, InDesign, or Figma.
 </li>
 <li>
 Basic understanding of typography, color theory, and composition.
 </li>
 <li>
 Ability to work in a fast-paced environment and take constructive feedback.
 
 
 </li>
 </ul>
 
 Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, goal-oriented, and eager to learn about and grow within the BNPL sector.
 </li>
 <li>
 Adaptable and resilient, with the ability to thrive in a high-growth, fast-paced industry.
 </li>
 <li>
 A collaborative team player who takes initiative and brings a positive attitude to work.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Associate Graphic Designer - Builders Program

Join Tamara and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.