Qureos Mentor

Tamatem

<div>Tamatem&rsquo;s Community &amp; Support Internship 
 
As a Community and Support Internship at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.
 
 
You will:
 
<ul><li>Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism.
</li><li>Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games.
</li><li>Prioritize the customer's needs, ensuring a high level of care, compassion, and accuracy in all interactions.
</li><li>Provide logical advice to users on the best ways to maximize their gaming experience.
</li><li>Monitor in-game chat and ensure a positive and respectful user environment.
</li><li>Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction.
</li><li>Maintain open and interactive communication with users, demonstrating a commitment to their needs.
</li><li>Continuously strive to enhance the overall user experience through your interactions and feedback.
</li><li>Maintain up-to-date user databases through effective internal and external communications.
</li><li>Collect and analyze user information to contribute to team efforts and report on product or service performance.
</li><li>Play our games regularly to stay informed and provide relevant support. You have:
</li><li>Bachelor's Degree in Sales, Customer Service, or a related field.
</li><li>1-3 years of experience in community support or customer service, preferably in the mobile gaming industry.
</li></ul> 
Skills and experience you will bring to us:
 
<ul><li>Excellent time management skills.
</li><li>Ability to adapt and respond effectively to various user personalities.
</li><li>Patience and empathy in dealing with user inquiries and concerns.
</li><li>Strong teamwork and multitasking abilities.
</li><li>Ability to perform under pressure and resolve complex user issues.
</li><li>Strong problem-solving skills and a commitment to exceptional user support.
</li><li>A strong work ethic, a team-oriented attitude, and flexibility.
</li><li>Deep knowledge of our products and services, demonstrating expertise in gaming.
</li><li>A passion for gaming and a genuine interest in ensuring users have a positive experience.</li></ul></div>

Community and Support Internship

<div>About the Role: We are seeking skilled and culturally aware Freelance Translators for a limited-term contract focused on the Arabic and Turkish gaming markets. The ideal candidate will bridge the gap between these two languages, ensuring that game narratives, UI, and marketing materials are not only linguistically accurate but culturally adapted for the target audience.
Key Responsibilities:<ul><li>
MTPE &amp; Editing: Perform high-quality Machine Translation Post-Editing (MTPE) to ensure content is accurate, coherent, and flows naturally.</li><li>
Proofreading: Review and polish game text and related materials to ensure they are free of grammatical errors and inconsistencies.</li><li>
Localization: Adapt content to suit the nuances of the MENA and Turkish markets, specifically flagging and adjusting culturally sensitive content.</li><li>
Quality Assurance: Maintain strict attention to detail to ensure terminology consistency across the project.</li></ul>
Requirements:<ul><li>
Language Proficiency: Native-level proficiency in either Arabic or Turkish with professional fluency in the other pair.</li><li>
Experience: Proven experience in translation, specifically within the video game industry.</li><li>
Gamer Profile: A passionate gamer with a deep understanding of gaming terminology, genres, and mechanics.</li><li>
Cultural Knowledge: Excellent understanding of the target market&rsquo;s cultural, religious, and social nuances (crucial for localizing sensitive content).</li><li>
Technical Skills: Must have experience using MemoQ.</li></ul>
Time Management: Capable of meeting tight deadlines and working efficiently within specified time frames. 
Requirements 
<ul><li>
Language Proficiency: Native-level proficiency in either Arabic or Turkish with professional fluency in the other pair.</li><li>
Experience: Proven experience in translation, specifically within the video game industry.</li><li>
Gamer Profile: A passionate gamer with a deep understanding of gaming terminology, genres, and mechanics.</li><li>
Cultural Knowledge: Excellent understanding of the target market&rsquo;s cultural, religious, and social nuances (crucial for localizing sensitive content).</li><li>
Technical Skills: Must have experience using MemoQ.</li></ul>
Time Management: Capable of meeting tight deadlines and working efficiently within specified time frames.</div>

Remotely Freelance Game Translator (English/Arabic to Turkish)

Join Tamatem and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tamatem

About Company

Community and Support Internship

Remotely Freelance Game Translator (English/Arabic to Turkish)

Remotely Freelance Game Translator (English/Arabic to Turkish)