Qureos Mentor

Tamkeen Technologies

<div>About the job:
We are seeking a dynamic and results-driven Sales Specialist to join our team in the contact center industry. This role is pivotal in driving revenue growth by identifying and engaging prospective clients. The ideal candidate will possess a strategic mindset, a deep understanding of contact center services, and exceptional communication and negotiation skills. 
Key Responsibilities:<ul>
<li>Proactively identify and pursue new sales opportunities through various channels, including cold calling, networking, and digital outreach.</li>
<li>Conduct comprehensive needs assessments to understand client requirements, providing tailored service recommendations.</li>
<li>Collaborate with the sales team to formulate effective sales strategies and campaigns based on market analysis and client feedback.</li>
<li>Develop and present customized proposals, negotiating terms and closing sales in alignment with company objectives.</li>
<li>Cultivate and maintain strong relationships with existing clients, fostering loyalty and encouraging repeat business.</li>
<li>Monitor sales performance metrics and prepare regular reports for management, using insights to refine sales approaches.</li>
<li>Stay informed about industry trends, advancements in contact center technology, and best practices to enhance sales effectiveness.</li>
<li>Managing a portfolio of accounts to achieve long-term success.</li>
<li>Developing a positive relationships &amp; handling client&rsquo;s needs.</li></ul> 
Requirements
Qualifications:<ul>
<li>Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>Experience: Minimum of 2 years in sales, with a preference for experience in the contact center or business process outsourcing (BPO) sector.</li></ul> 
Certificates:<ul>
<li>COPC is preferred.</li>
<li>CPSP (Certified Professional Sales Person) is preferred.</li>
<li>CSE (Certified Sales Executive) is preferred.</li>
<li>PMP is preferred.</li></ul></div>

Sales Specialist

<div>Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Supervise and manage the customer service team to ensure high levels of performance and motivation.</li>
<li>Implement and monitor service standards and procedures to enhance customer satisfaction.</li>
<li>Train and coach team members on best practices in customer service and communication skills.</li>
<li>Resolve complex customer complaints and issues efficiently and effectively.</li>
<li>Analyze customer service metrics and provide reports to management on team performance.</li>
<li>Support ongoing improvements in service delivery by providing insights and recommendations.</li>
<li>Collaborate with other departments to ensure a seamless customer experience across all channels.</li>
<li>Track, analyze, and report on key performance indicators (KPIs), including but not limited to:</li>
<li><ul><li>Average Handling Time (AHT)
</li><li>First Call Resolution (FCR)
</li><li>Service Level Agreement (SLA) adherence
</li><li>Customer Satisfaction (CSAT) scores
</li><li>Customer Dissatisfaction (DSAT) drivers</li>
</ul></li></ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.</li>
<li>Strong knowledge of customer service principles and best practices.</li>
<li>Excellent communication, interpersonal, and conflict resolution skills.</li>
<li>Proficient in data analysis and reporting software to monitor team performance.</li>
<li>Ability to motivate and inspire team members to achieve their best work.</li>
<li>Ability to work in a fast-paced environment and handle multiple priorities.</li>
<li>Must be a Saudi Passport holder.</li></ul></div>

Customer Service Supervisor

<div>
 Tamkeen Technologies is seeking a skilled and dedicated
 
 Customer Service Supervisor
 
 to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and manage the customer service team to ensure high levels of performance and motivation
 </li>
 <li>
 Implement and monitor service standards and procedures to enhance customer satisfaction
 </li>
 <li>
 Train and coach team members on best practices in customer service and communication skills
 </li>
 <li>
 Resolve complex customer complaints and issues efficiently and effectively
 </li>
 <li>
 Analyze customer service metrics and provide reports to management on team performance
 </li>
 <li>
 Support ongoing improvements in service delivery by providing insights and recommendations
 </li>
 <li>
 Collaborate with other departments to ensure a seamless customer experience across all channels
 </li>
 <li>
 Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
 </li>
 <ul>
 <li>
 Average Handling Time (AHT)
 </li>
 <li>
 First Call Resolution (FCR)
 </li>
 <li>
 Service Level Agreement (SLA) adherence
 </li>
 <li>
 Customer Satisfaction (CSAT) scores
 </li>
 <li>
 Customer Dissatisfaction (DSAT) drivers
 
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Management, or a related field
 </li>
 <li>
 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
 </li>
 <li>
 Strong knowledge of customer service principles and best practices
 </li>
 <li>
 Excellent communication, interpersonal, and conflict resolution skills
 </li>
 <li>
 Proficient in data analysis and reporting software to monitor team performance
 </li>
 <li>
 Ability to motivate and inspire team members to achieve their best work
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple priorities
 </li>
 <li>
 Must be a Saudi Passport holder
 </li>
 </ul>
</div>

<div>Tamkeen Technologies is looking for a dedicated and analytical professional to join our team as Revenue Assurance. In this role, you will be responsible for ensuring the accuracy and integrity of revenue processes, identifying discrepancies, and implementing measures to optimize revenue streams. You will work closely with different departments to analyze revenue data, monitor key performance indicators, and develop strategies to mitigate any risks associated with revenue loss. Your contributions will be crucial in enhancing our financial performance and ensuring that our revenue management processes are robust and compliant with industry standards.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Conduct regular revenue audits to ensure accuracy and compliance with company policies and regulatory requirements.</li>
<li>Analyze billing discrepancies and work with relevant teams to resolve issues and implement corrective actions.</li>
<li>Monitor revenue recognition processes and ensure adherence to accounting standards.</li>
<li>Develop and maintain revenue assurance dashboards and reporting tools to track key metrics.</li>
<li>Collaborate with finance, sales, and operations teams to identify opportunities for revenue optimization.</li>
<li>Provide recommendations for improving revenue processes and implement changes as necessary.</li>
<li>Stay up to date with industry trends and best practices in revenue assurance and reporting.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Finance, Accounting, or a related field.</li>
<li>8+ years of experience in revenue assurance, finance, or a similar analytical role.</li>
<li>Strong analytical skills with an eye for detail and accuracy.</li>
<li>Proficient in data analysis and reporting tools, including Excel and financial software.</li>
<li>Excellent problem-solving abilities and strong organizational skills.</li>
<li>Effective communication skills, able to collaborate with cross-functional teams.</li>
<li>Knowledge of revenue recognition principles and compliance regulations is a plus.</li></ul></div>

Revenue Assurance

<div>
 Tamkeen Technologies is seeking a detail-oriented
 
 Datacenter Engineer
 
 to join our dynamic team responsible for managing our data center infrastructure. In this role, you will ensure the reliability, security, and performance of our data center operations. Your responsibilities will include the planning and deployment of hardware, managing virtualization technologies, maintaining data backup systems, and guaranteeing optimal power and cooling conditions. The ideal candidate will have a strong technical background in data center management and a passion for operational excellence. If you are ready to take on this exciting challenge, we invite you to apply!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, implement, and maintain data center infrastructure including servers, networking equipment, and storage systems
 </li>
 <li>
 Monitor and optimize data center operations to ensure maximum uptime and performance
 </li>
 <li>
 Manage virtualization platforms (e.g., VMware, Hyper-V) and ensure proper resource allocation and performance tuning
 </li>
 <li>
 Implement and oversee backup and disaster recovery solutions to protect data integrity
 </li>
 <li>
 Ensure compliance with data center security policies and regulatory requirements
 </li>
 <li>
 Conduct regular audits of systems and infrastructure to identify areas for improvement and risk mitigation
 </li>
 <li>
 Coordinate with vendors for hardware and software procurement and support
 </li>
 <li>
 Maintain documentation of data center configurations, processes, and standards
 </li>
 <li>
 Assist in capacity planning, performance monitoring, and scalability recommendations
 </li>
 <li>
 Collaborate with cross-functional teams to support and optimize workloads
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 3+ years of experience in data center management or engineering roles
 </li>
 <li>
 Strong understanding of data center infrastructure including servers, networking, and storage
 </li>
 <li>
 Proficiency in virtualization technologies (VMware, Hyper-V) and cloud services
 </li>
 <li>
 Experience with backup and recovery solutions and disaster recovery planning
 </li>
 <li>
 Knowledge of data center safety, security protocols, and compliance standards
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Relevant certifications (e.g., CCNA, VCP, CompTIA Server+) are a plus
 </li>
 </ul>
</div>

Datacenter Engineer

<div>Tamkeen Technologies is seeking a detail-oriented Datacenter Engineer to join our dynamic team responsible for managing our data center infrastructure. In this role, you will ensure the reliability, security, and performance of our data center operations. Your responsibilities will include the planning and deployment of hardware, managing virtualization technologies, maintaining data backup systems, and guaranteeing optimal power and cooling conditions. The ideal candidate will have a strong technical background in data center management and a passion for operational excellence. If you are ready to take on this exciting challenge, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li> Design, implement, and maintain data center infrastructure including servers, networking equipment, and storage systems.</li>
<li> Monitor and optimize data center operations to ensure maximum uptime and performance.</li>
<li> Manage virtualization platforms (e.g., VMware, Hyper-V) and ensure proper resource allocation and performance tuning.</li>
<li> Implement and oversee backup and disaster recovery solutions to protect data integrity.</li>
<li> Ensure compliance with data center security policies and regulatory requirements.</li>
<li> Conduct regular audits of systems and infrastructure to identify areas for improvement and risk mitigation.</li>
<li> Coordinate with vendors for hardware and software procurement and support.</li>
<li> Maintain documentation of data center configurations, processes, and standards.</li>
<li> Assist in capacity planning, performance monitoring, and scalability recommendations.</li>
<li> Collaborate with cross-functional teams to support and optimize workloads.</li>
</ul>Requirements<ul>
<li> Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li>
<li> 3+ years of experience in data center management or engineering roles.</li>
<li> Strong understanding of data center infrastructure including servers, networking, and storage.</li>
<li> Proficiency in virtualization technologies (VMware, Hyper-V) and cloud services.</li>
<li> Experience with backup and recovery solutions and disaster recovery planning.</li>
<li> Knowledge of data center safety, security protocols, and compliance standards.</li>
<li> Strong analytical and problem-solving skills with attention to detail.</li>
<li> Excellent communication and interpersonal skills.</li>
<li> Relevant certifications (e.g., CCNA, VCP, CompTIA Server+) are a plus.</li></ul></div>

Join Tamkeen Technologies and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tamkeen Technologies

ABOUT_COMPANY

Sales Specialist

Customer Service Supervisor

Customer Service Supervisor

Revenue Assurance

Datacenter Engineer

Datacenter Engineer