Qureos Mentor

Tampa Electric Company

<div></div><div><div><div><p>At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than 500,000 residential, commercial and industrial customers across 14 service areas.</p>
<p>We&rsquo;re an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success.</p>
<p>You&rsquo;ll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development.</p>
<p>Whether it&rsquo;s your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future.</p>
<p>Start here.</p></div></div></div>
<br><div><div><div><div><div><div>Title: <b>Night Dispatch Analyst I</b><br>
Company: <b>Peoples Gas System</b><br>
State and City: <b>Florida</b> - <b>Tampa</b><br>
Shift: <b>10 Hr. Day - M-F</b></div><div></div><div><b><br>
WHO WE ARE?</b><br>
Peoples Gas System is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse &ndash; in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.</div><br>
<div></div>
<div><b>
HOW YOU&rsquo;LL HELP DRIVE THE FUTURE OF NATURAL GAS?</b><br>
The Night Dispatcher Analyst will be responsible for analyzing and dispatching daily workload for field technicians and contractors, ensuring route accuracy and appropriate dissemination of work for Peoples Gas System Operations. The verification of all schedules and resources will be achieved to ensure timely and reliable service to customers in accordance with the corporate business plans. Uses independent judgment to dispatch field technicians and contractors efficiently, effectively, and safely to respond to emergencies, urgent and non-emergency work orders as appropriate. Working in a fast paced and demanding environment, prioritizes work suitable to its urgency, ensures all work orders are completed, and customer appointments are kept on time. Responsible for maintaining accurate information within the Work and Asset Management (WAM) Business System. Supports Operations personnel and other resources to include and not limited to: Customer Experience, Meter Services, and Billing &amp; Collections Departments.</div><br>
<div></div>
<div><i>
This is a three-level progression. Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee&rsquo;s performance, qualifications, and the business and/or technical needs of the department.</i></div><br>
<div></div>
<div><i>
Night Shift hours:</i></div>
<ul>
<li><i>5pm - 4am - M - F, 4x10 days, one work from home day</i></li>
<li><i>9pm - 8am - M - F, 4x10 days, one work from home day</i></li></ul><br>
<div></div>
<div><b>
WHAT YOU NEED TO SUCCEED</b></div>
<ul>
<li>High school diploma or GED equivalent from an accredited school/institution.</li>
<li>Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment. Experience consists of the coordination and dispatching of work orders or complex tasks.</li>
<li>Ability to work effectively in a team environment that is fast paced and highly deadline driven.</li>
<li>Must communicate clearly and effectively both orally and in writing.</li>
<li>Align the implementation of work completion with Business Goals.</li>
<li>Ability to read and comprehend policies, procedures, and instructions.</li>
<li>Must use good judgment, prioritize work assignments, work independently, and be multi-tasked oriented.</li></ul><br>
<div></div>
<div><b>
PRIMARY DUTIES &amp; RESPONSIBILITIES</b></div>
<ul>
<li>Dispatches daily workload for field technicians and contractors, ensuring route accuracy and appropriate distribution of work.</li>
<li>Responsible for ensuring the accurate completion of work orders as required. Responsible for updating records in a timely fashion to represent and notify service areas and others of completion of identified work.</li>
<li>Maintains communications with Customer Experience Departments, Operations Management, Scheduler-Coordinators and Centralized Dispatchers on work order issues. Creates, assigns, updates, and corrects work orders in SAP, WebIC, ISU, FIORI and the Work and Asset Management (WAM) Business System as needed.</li>
<li>Meets work deadlines with regards to daily tracking and work shifting of field technicians to meet customer appointments and high priority work.</li>
<li>Interfaces with customers and customer service personnel as needed regarding appointments and field issues. Investigate and recommend timely resolutions of customers concerns by collaborating with Operations to provide excellent customer service. M Maintains customer Gas Service Agreements and New Construction move-ins within SAP and Work and Asset Management (WAM) Business System.</li>
<li>Attentive coverage of the gas dispatch hotline to provide support to Customer Experience Departments and field technicians. Manages safe and rapid emergency work order response.</li>
<li>Interface regularly with the Scheduler-Coordinator to aid in creating short-term work plans.</li>
<li>Will perform additional duties and responsibilities and assist other personnel as needed.</li></ul><br>
<div></div>
<div><b>
WHAT WILL GIVE YOU A COMPETITIVE EDGE?</b></div>
<ul>
<li>Applicable Associates degree, two-year technical degree or technical certification may be considered in lieu of up to two years of related experience.</li>
<li>Bachelor's degree may be considered in lieu of up to four years of related experience.</li>
<li>Minimum of four (4) years&lsquo; experience in the natural gas industry.</li>
<li>Proven leadership on projects and other various assignments of complexity and diversity.</li>
<li>Demonstrated experience in SAP.</li>
<li>Ability to work independently, be self-motivated and organized while meeting necessary time sensitive deadlines.</li>
<li>Must be able to efficiently use computer hardware and software for spreadsheets design, data manipulation/analysis and to produce graphic material and presentations.</li>
<li>Standard Query Language (SQL), report development skills (SQL/Oracle/Access).</li>
<li>Working knowledge of rules and regulations pertaining to the natural gas industry.</li>
<li>Working knowledge of Share Point, FSM, WAM (Work Asset Management), Excel, Power BI, Microsoft Teams, and SAP, WebIC, FIORI and ISU system.</li>
<li>Working knowledge of PGS (Peoples Gas System) administrative, Customer Experience, and local PGS Operations policies and procedures, and Peoples Gas Geographic territory.</li>
<li>Knowledge of work order types, terms used and physical fulfillment requirements of all types of work orders.</li></ul><br>
<div></div>
<div><b>
WHO WILL BE A PART OF YOUR TEAM?</b></div>
<ul>
<li>Interfaces with all levels of Company personnel. Primary relationships are with Operations, Customer Experience, Meter Services, Billing, Safety and Scheduler-Coordinators.</li>
<li>Interacts with Customers, contractors, emergency, and non-emergency agencies.</li></ul><br>
<div></div>
<div><b>
HOW YOU&rsquo;LL CONTRIBUTE?</b></div>
<ul>
<li>Builds Strong, Collaborative Relationships</li>
<li>Drives Operational Excellence for Customers</li>
<li>Speaks Up on Safety, Health, and the Environment</li>
<li>Takes Ownership &amp; Acts with Integrity</li>
<li>Thinks Strategically &amp; Exercises Sound Judgment</li></ul><br>
<div></div>
<div><b>
WHERE AND HOW YOU&rsquo;LL WORK?</b></div>
<ul>
<li>Weekly shifts with occasional overtime in a fast-paced operations office or home if deemed necessary environment.</li>
<li>Moderate Level of Stress.</li>
<li>Some travel may be required on an occasional basis.</li>
<li>Must have vision correctable to 20/40.</li>
<li>Must be physically capable of working indoor/outdoor environments.</li>
<li>Must be able to sit or stand for 12-hour shifts.</li></ul><br>
<div></div>
<div><b>
WHY YOU&rsquo;LL LOVE WORKING WITH US?</b><br>
We proudly offer a competitive total rewards package and other perks to help keep you thriving:</div>
<ul>
<li>Performance Bonus: Earn an annual incentive bonus that recognizes your hard work.</li>
<li>Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance.</li>
<li>Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.</li>
<li>Ownership Opportunities: Participate in Emera&rsquo;s Employee Common Share Purchase Plan and share in our success.</li>
<li>Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave.</li>
<li>Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.</li>
<li>And much more!</li></ul><br>
<div></div>
<div><b><i>
Whether you&rsquo;re launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.</i></b></div><br>
<div></div>
<div><b>
STORM DUTY REQUIREMENTS</b><br>
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.</div><br>
<div><i>
The successful applicant will be required to take and pass a Baseline Medical Examination as part of the pre-employment screening once an offer has been accepted. A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening. A physical may be conducted if required for the role.</i></div></div></div></div></div></div>

Night Dispatch Analyst I

<div></div><div><div><div><p>At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than 500,000 residential, commercial and industrial customers across 14 service areas.</p>
<p>We&rsquo;re an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success.</p>
<p>You&rsquo;ll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development.</p>
<p>Whether it&rsquo;s your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future.</p>
<p>Start here.</p></div></div></div>
<br><div><div><div><div><div><div>Title: <b>Admin Specialist III (Sarasota)</b><br>
Company: <b>Peoples Gas System</b><br>
State and City: <b>Florida</b> - <b>Sarasota</b><br>
Shift: <b>8 Hr. X 5 Days</b></div><div><b>
WHO WE ARE
</b></div><div>Peoples Gas is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse &ndash; in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do.</div><br>
<div></div>
<div><b>
HOW WILL YOU HELP DRIVE THE FUTURE OF NATURAL GAS?
</b></div><div>An Admin Specialist III works independently, with limited supervision, performing diversified complex administrative duties, usually in support of senior management; or in support of the regional and/or local operation centers in performing varied and specialized administrative assignments; or with responsibility for a core process in a business unit .</div><br>
<div></div>
<div><b>
WHAT YOU NEED TO SUCCEED</b></div>
<ul>
<li>High School Diploma or GED from and accredited institution, along with Business Administration or Secretarial courses beyond high school.</li>
<li>Minimum of two (2) years of experience as a PGS Senior Administrative Specialist; or minimum of six (6) years of related administrative support experience in progressively more complex roles/assignments in a utility type of environment, and may consist of a combination of internal and external experiences.</li>
<li>Must be able to successfully perform the duties and responsibilities required of all previous levels in progression; Ability to provide recommendations to management and staff regarding related issues of the Company&rsquo;s tracking and reporting program; Ability to train staff on various assignments in order to ensure consistency; Ability to facilitate, assist in leading a work group or team to accomplish company objectives, goals and work assignment;<b> </b>Ability to identify, analyze and evaluate situations or problems to determine and implement appropriate course of action; Ability to extract relevant data and information from more complex material to summarize reports. Ability to clearly communicate ideas and information orally to various levels of management and staff; Ability to communicate information clearly and concisely in writing; Ability to comprehend various documents such as policies, procedures, regulations, reports and contracts to complete work assignment; Ability to monitor progress of other staff members to ensure the quality and timeliness of work assignments under the guidance of his/her coach; Must be proficient in all software and hardware used by the department, such as PowerPlant, CIS/CRM, GIS, MS Word/Excel/PowerPoint/Access . Proficient in the use of programs for Purchasing, Plant Accounting, Customer Service, Compliance, Vehicle Tracking /Maintenance and Facility /Security and Maintenance; Ability to use tact and diplomacy when dealing with the needs, problems, and concerns of other department staff, outside agencies and/or internal and external customers; Ability to work well with all levels of management.</li></ul><br>
<div></div>
<div><b>
PRIMARY DUTIES &amp; RESPONSIBILITIES</b></div>
<ul>
<li>Handle non-routine external and internal calls and inquires. First level of support for problem resolution. Compose and type routine letters and memoranda or answer routine correspondence not requiring supervisor&rsquo;s attention.</li>
<li>Respond to somewhat complex administrative department or unit functions for review by supervisor. Coordinate with other support staff to ensure smooth implementation/completion of activities and workflow. Make interpretations and recommendations as appropriate and provide guidance to less experienced administrative staff. Assist in the training of new hires.</li>
<li>Records Management: Set up and maintain files of documents and records, ensuring accurate and logical organization of files, control confidentiality of files as necessary. Organize and maintain files of supervisor&rsquo;s correspondence and records follow up on pending matters as needed. Maintains confidential information.</li>
<li>Coordinate budget preparation, perform variance analysis, project reforecasts, tracking, scheduling and reporting of information. May handle more complex payrolls, involving knowledge and compliance with bargaining unit contracts.</li>
<li>Data Analysis: Carries out special projects and assignments as requested; compile analyze and prepare data for administrative reports and presentations. Coordinate collection and preparation of operating unit reports. Prepare special reports, gather and summarize data. Prepare simple analyses of requested information or data. Upon request may assist with budget preparation.</li>
<li>Compliance Tracking, Scheduling and Record Keeping: Verify information and data for compliance with regulations and procedures. Assists in the coordination, tracking and completion of the annual compliance projects and maintains files for Annual PSC Inspection. Assists in filing the inspection report with DOT. Maintains compliance records for natural gas leaks on mains and services in leak tracking system. Assists in the maintenance of compliance related information in GIS. This may include scheduling and tracking compliance or collections related service or inspection orders. May also serve as appoint of contact for field personnel.</li>
<li>Perform additional duties and responsibilities and assist other personnel as needed. When called upon, provides back-up to the Work Coordinator function.</li>
<li>Use sound discretion and judgment when screening visitors and telephone calls, scheduling appointments, and organizing workload to meet established priorities. Resolves non-routine, complex issues relative to the role.</li>
<li>Utilizing advanced computer software skills, independently perform high level administrative duties, such as originating reports for management, composing diversified internal and/or external correspondence, updating functional unit manuals or maintaining logs, preparing documentation, reports, charts, tables, forms, and budgets. Upon request, creates MS PowerPoint presentations and forms and spreadsheets using MS Word and Excel. At the request of regional/local management, prepares confidential documents. May calculate and submit expense reports for manager.</li>
<li>Prioritizes daily work to determine level of urgency and establish due dates.</li>
<li>Arranges/coordinates luncheons, meetings, and travel. Prepares materials needed for conferences, meetings and/or other programs.</li>
<li>Train less experienced staff on various assignments in order to ensure consistency; facilitate and may assist in leading a support work group or team to accomplish company objectives, goals and work assignments.</li>
<li>Perform additional duties and responsibilities and assist other personnel as needed.</li></ul><br>
<div></div>
<div><b>
WHAT WILL GIVE YOU A COMPETITIVE EDGE?</b></div>
<ul>
<li>Associate&rsquo;s degree from an accredited college/university.</li>
<li>Some locations may benefit from bi-lingual skills.</li></ul><br>
<div></div>
<div><b>
WHO WILL BE A PART OF YOUR TEAM?</b></div>
<ul>
<li>Interacts with a variety of company personnel within Gas Operations and TECO Corporate staff.</li>
<li>Interaction outside the Company is mostly with customers, contractors, developers, other utilities, governmental agencies, vendors and members of the general public.</li></ul><br>
<div></div>
<div><b>
HOW YOU&rsquo;LL CONTRIBUTE</b></div>
<ul>
<li>Builds Strong Collaborative Relationships</li>
<li>Drives Operational Excellence for Customers</li>
<li>Takes Ownership and Acts with Integrity</li>
<li>Thinks Strategically and Exercises Sound Judgement</li>
<li>Speaks up on Safety, Health, and the Environment</li></ul><br>
<div></div>
<div><b>
WHERE AND HOW YOU WILL WORK
</b></div><ul><li>The administrative personnel will work primarily in an office environment; but may be required to work in a warehouse or outdoor setting.</li></ul><br>
<div></div>
<div><b>
PHYSICAL DEMANDS/REQUIREMENTS</b></div>
<ul>
<li>Must be able to independently operate a motor vehicle in a safe manner.</li>
<li>Must be able to independently enter/exit a motor vehicle as required.</li>
<li>Must be able to walk, stand or sit for extended periods of time.</li>
<li>Must be able to bend and/or stoop requiring full use of the lower extremities and back muscles.</li>
<li>Must be able to grasp/handle small hand tools and other objects by applying pressure with fingers and palms.</li>
<li>Must have vision correctable to 20/40.</li>
<li>Must be able to pull, push, lift and carry objects weighing up to 10 lbs.</li>
<li>Must not have an average hearing loss greater than 40 decibels in the better ear at frequencies of 500, 1000 and 2000 with or without a hearing aid.</li>
<li>Must be able to perform repetitive motions by extending arms and hands in any direction with substantial movement of wrists, hands and fingers.</li>
<li>Must be able to enter letters and numbers on a keyboard.</li>
<li>Must have the ability to judge distances and spatial relationships of objects.</li>
<li>Must be able to reach in any direction up to 4 feet.</li>
<li>Must be physically capable of indoor/outdoor.</li></ul><br>
<div></div>
<div><b>
WHY YOU&rsquo;LL LOVE WORKING WITH US</b></div>
<ul>
<li>We proudly offer a competitive total rewards package and other perks to help keep you thriving:</li>
<li>Performance Bonus: Earn an annual incentive bonus that recognizes your hard work.</li>
<li>Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance.</li>
<li>Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.</li>
<li>Ownership Opportunities: Participate in Emera&rsquo;s Employee Common Share Purchase Plan and share in our success.</li>
<li>Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave</li>
<li>Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.</li>
<li>And much more!</li></ul><br>
<div></div>
<div><b><i>
Whether you&rsquo;re launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.</i></b></div>
<div><b>
Incident Response Assignment</b></div>
<div>
Our community relies on Peoples Gas to respond swiftly and effectively to all types of incidents, including but not limited to major storm events (e.g., extreme cold, tropical storms, hurricanes), gas leaks, equipment failures, environmental hazards, and other emergencies that may impact public safety or service continuity.</div><br>
<div></div>
<div>
Peoples Gas depends on each team member to fulfill their primary and/or alternate roles and responsibilities during such incidents. As a Team Member of Peoples Gas, you will be assigned an Incident Response Assignment, receive<b> </b>training related to your role, and may participate in mock drills or exercises simulating various emergency scenarios.</div></div></div></div></div></div>

Admin Specialist III (Sarasota)

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Tampa Electric Company

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Night Dispatch Analyst I

Admin Specialist III (Sarasota)