Qureos Mentor

Tampa International Airport

<div><div>Volunteer Ambassadors and Community Support Manager
 - (MAN00003E)</div><div></div><div> 
Under the general direction of the Senior Manager of Guest Experience, the Volunteer Ambassadors and Community Support Manager have direct oversight and management of the Airports Volunteer Ambassador Program, and serves as the liaison to Travelers Aid, the USO, Crisis Center of Tampa Bay, and the Airport Chaplains. This role is responsible for recruiting, training, supervising, and scheduling over 200 Volunteer Ambassadors who staff the airport's various information kiosks. Additionally, this role is responsible for building strong partnerships and maintaining positive relationships with multiple local community organizations and the local Visitor and Convention Bureau partners to bring unique opportunities to the airport, which enhance our guests&rsquo; overall experience.
Requires availability for emergency call-in.
SUPERVISES OTHERS: YES
FLSA STATUS: EXEMPT
COMPENSATION: $80,000 - $92,000 Based on Experience
ESSENTIAL FUNCTIONS<ul><li>
Manages and develops work standards and guidelines for the Volunteer Ambassador Program</li><li>
Clarifies and resolves day-to-day issues regarding organizational procedures, practices, programs, and projects</li><li>
Manages a dedicated budget line, ensuring strong accountability of the Aviation Authorities&rsquo; finances</li><li>
Represents Guest Experience at meetings, functions, and events within the Authority</li><li>
Serves as a liaison and initial point of contact for other airport volunteer groups, Traveler&rsquo;s Aid, Airport Chaplains, and the USO</li><li>
Thinks critically and strategically to set long-term goals and develop action plans to keep the volunteer program at the forefront of the aviation industry</li><li>
Accountable for the well-being and support of airport volunteers, providing individual training for their job responsibilities and offering mentorship and guidance</li><li>
Proactively engages with community non-profits and travel bureaus to bring unique experiences to the airport and to promote the Tampa Bay area to our guests</li><li>
Acts with empathy, cultural diversity and fosters inclusivity within the organization and community.</li><li>
Ensures airport volunteer staff comply with authority standards regarding personal appearance, fostering a professional work environment.</li><li>
Oversee the maintenance and accountability of volunteer staff&rsquo;s equipment, ensuring adherence to established guidelines and promoting operational efficiency.</li><li>
Regular and reliable attendance is required as an essential function of the position.</li></ul>
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
COMPETENCIES<ul><li>
Decision Making: Apply logic and practical thinking to decision making; Gather necessary input to take action based on one's best thinking given the time available; draw correct and reasonable conclusions based on data and information.</li><li>
Developing Others: Displays a genuine intent to foster the long-term learning or development of others through coaching, managing performance, and mentoring.</li><li>
Delegating: Giving authority and power to individuals to make decisions and take actions related to their role.</li><li>
Initiative: The ability to proactively identify opportunities or problems, take appropriate action without being prompted, and work independently to achieve goals, improve outcomes, or contribute new ideas.</li></ul>
REQUIRED FOR ALL HCAA JOBS<ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.</li></ul>
QUALIFICATIONS<ul><li>
Bachelor&rsquo;s Degree in Public or Business Administration, Airport Management, or related field.</li><li>
Five (5) years&rsquo; experience in a non-profit, social service, guest relations, or related field.</li><li>
Three (3) years leadership or supervisory experience.</li><li>
Or equivalent combination of education, training, and experience.</li><li>
Must possess a valid Florida Driver License.</li></ul>
_________________________________________________________________________________
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations governing airport operations.</li><li>
Knowledge of airport operations, maintenance and other airport-related activities</li><li>
Knowledge of federal, state, and local rules and regulations pertaining to airport operations and security.</li><li>
Knowledge of best practices in customer service, enhancing passenger experience and operational efficiency at the airport.</li><li>
Ability to establish clear direction, motivate teams, and foster a work culture focused on ongoing leaning and performance goals.</li><li>
Ability to communicate effectively orally and in writing.</li><li>
Ability to establish and maintain effective working relationships with others within and outside the Authority.</li><li>
Ability to handle restricted, sensitive, and confidential information.</li><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.</li></ul>
_____________________________________________________________________________________
PHYSICAL ABILITIES<ul><li>
Frequent standing, walking &amp; sitting</li><li>
Occasional lifting up to 50 Ibs</li><li>
Occasional bending, stooping, pushing, pulling, dragging &amp; reaching overhead</li><li>
Continuous typing</li><li>
Occasional use of car/light truck</li></ul>
The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.<div> 
</div></div><div>
Primary Location US-FL-Tampa</div><div>
Work Locations OFFICE-HCAA</div><div>
Job Manager</div><div>
Organization Terminal Operations and Guest Experience</div><div>
Schedule Regular</div><div>
Shift Standard</div><div>
Job Type Full-time</div><div>
 Rotating</div><div>
Job Posting 04/01/2026, 6:54:17 PM - Closing Date 04/17/2026, 10:59:00 PM</div></div>

Volunteer Ambassadors and Community Support Manager

<div><div>121015.Senior Program Manager - Strategic Services
 - (MAN00003B)</div><div></div><div> 
Under the general direction of the Director of Strategic Services, the Senior Manager - Program Manager leads and coordinates cross-functional strategic programs that translate airport strategy into measurable operational, commercial, and guest-experience outcomes. This role owns program-level alignment across defined organizational strategies, operational units, commercial partnerships, and other stakeholders to deliver initiatives that improve guest experience, revenue, efficiency, and long-term resilience.
SUPERVISES OTHERS: NO
FLSA STATUS: EXEMPT
COMPENSATION: $115,000 + Based on Experience
ESSENTIAL FUNCTIONS<ul><li>
 Strategic Alignment:<ul><li>
Ensure that multiple projects support and drive the organization's overall strategic objectives and business goals.</li><li>
Convert high-level strategic priorities into program roadmaps, success metrics, scope, and prioritized workstreams.</li></ul></li><li> 
Program Oversight:<ul><li>
Manage the full lifecycle of a program, coordinating and monitoring all constituent projects to ensure cohesive progress.</li></ul></li><li> 
Performance Monitoring:<ul><li>
Track key performance indicators (KPIs) to assess program success and identify areas for improvement.</li><li>
Produce concise executive-level summaries illustrating progress, next steps and/or impacts.</li></ul></li><li> 
Budget and Resource Management:<ul><li>
Oversee applicable budgets and allocate resources effectively.</li><li>
Develop capacity plans to align with timelines and operational peaks.</li></ul></li><li> 
Risk and Dependency Management:<ul><li>
Identify and manage potential risks and dependencies between projects to prevent issues from hindering program success.</li></ul></li><li> 
Stakeholder Communication:<ul><li>
Provide regular updates on program progress, challenges, and objectives to executive leadership and other stakeholders.</li><li>
Provide oversight and direction to steering committees, task forces, and focus teams.</li></ul></li><li> 
Team Leadership:<ul><li>
Lead, motivate, and support project managers and team members, fostering collaboration to achieve shared program goals.</li><li>
Provides technical guidance to project staff, conducting training and process mentoring to enhance team capabilities when embedded in focus teams.</li></ul></li><li> 
Process and capability building:<ul><li>
Standardize and educate the organization on strategic ideation and delivery frameworks (Agile, Design Thinking, etc.), informed decision making (DVF process, decision matrices), and inter- and intradepartmental handoff protocols.</li></ul></li><li> 
Regular and reliable attendance is required as an essential function of the position</li></ul>
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
COMPETENCIES<ul><li>
Sound Judgement: The ability to make sound and timely decisions by analyzing and understanding situations and information clearly, by carefully examining the details. Exhibits a sense of urgency where appropriate.</li><li>
Empowerment: Shares and instills in others a sense of responsibility to enhance their commitment and ownership; Encourages ownership and responsibility through teambuilding and development, which results in individuals solving problems on their own through creativity and innovation.</li><li>
Decisiveness: Thinking outside the box; taking appropriate risk when getting things done with resources available, resulting in actionable output.</li><li>
Driving Innovation: Develops fresh ideas and new approaches that provide solutions to all types of workplace challenges; develops new ways to solve problems and achieve results. Rewarding unique ideas and solutions that result in success.</li></ul>
REQUIRED FOR ALL HCAA JOBS<ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Procedures, and Standards.</li></ul>
QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES &amp; CERTIFICATIONS<ul><li>
Bachelor's Degree from an accredited college or university in business administration, project management, business analytics, human factors, computer science or related field</li><li>
At least five (5) years leading complex, multi-stakeholder strategic programs or portfolios in transportation, aviation, infrastructure, or similarly regulated, operation-intensive environments.</li><li>
Or equivalent combination of education, training, and experience.</li><li>
Must possess a valid Florida Driver License.</li></ul>
PREFERRED QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES &amp; CERTIFICATIONS)<ul><li>
MBA or advanced degree in a related field from an accredited college or university</li><li>
Certification in Project Management (CAPM), Certified ScrumMaster (CSM), Program Management Professional (PgMP), Agile Certified Practitioner, or similar</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Proven experience translating ambiguous strategic priorities into clear, actionable programs with measurable outcomes.</li><li>
Ability to develop and deliver executive briefings, written reports, presentations, dashboards, and formal documentation tailored to C-suite leaders, senior executives, operational teams, technical stakeholders, and external partners, translating complex strategic and technical information into clear, actionable guidance.</li><li>
Proficiency in collaborative project management platforms (e.g. Microsoft Teams, Microsoft Project, Clickup) and client/customer management tools (e.g. Salesforce)</li><li>
Ability to define outcome metrics, interpret performance data, and use findings to adjust strategy and delivery on a fluid cadence</li><li>
Hands-on experience in roadmapping, asset coordination plans, and phased rollouts</li><li>
Working knowledge of governance authoring, compliance checks, and contingency plans for on-going operations</li><li>
Ability to communicate effectively orally and in writing at all levels of the organization</li><li>
Ability to establish and maintain effective working relationships with cross-functional teams and stakeholders within and outside the Authority</li><li>
Ability to handle restricted, sensitive, and confidential information</li><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism</li><li>
Facilitates effective meetings, workshops, and briefings, driving alignment, decisions, and documented outcomes.</li><li>
Communicates risks, dependencies, and changes proactively, maintaining trust and minimizing disruption across stakeholders.</li><li>
Skill in establishing structured communication cadences, status reporting processes, and documentation standards to ensure transparency, alignment, and accountability throughout program execution.</li><li>
Strong communication and presentation skills.</li></ul>
PHYSICAL ABILITIES<ul><li>
Occasional standing &amp; walking</li><li>
Sitting up to 6 hours per day</li><li>
Occasional lifting up to 20 Ibs</li><li>
Occasional bending, stooping, pushing, pulling &amp; dragging</li><li>
Continuous typing</li><li>
Occasional use of car/light truck</li></ul>
The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.<div> 
</div></div><div>
Primary Location US-FL-Tampa</div><div>
Work Locations OFFICE-HCAA</div><div>
Job Manager</div><div>
Organization Marketing</div><div>
Schedule Regular</div><div>
Shift Standard</div><div>
Employee Status Manager</div><div>
Job Type Full-time</div><div>
Job Level Day Job</div><div>
Job Posting 03/12/2026, 7:54:45 AM - Closing Date Ongoing</div></div>

Senior Program Manager - Strategic Services

Join Tampa International Airport and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Volunteer Ambassadors and Community Support Manager

Senior Program Manager - Strategic Services