Urwah Admin

Tap Payments

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Technology team
Our technology team builds the platforms, systems, and payment infrastructure our merchants use to process millions of transactions daily.
This team is building technology solutions to simplify MENA payments regionally and globally for businesses of all sizes. 
 
 
As a Tapster you will:<ul>
<li>
Collaborate with the development team to understand project requirements and functional specifications</li>
<li>Design, develop, and execute test cases to ensure the quality and reliability of our online payment platform</li>
<li>Conduct thorough testing, including functional, regression, and integration testing, to identify and document defects or issues</li>
<li>Carry out testing on all available interfaces (Web, Mobile &amp; Tablets)</li>
<li>Work closely with developers to reproduce and isolate issues, and provide detailed bug reports</li>
<li>Track and manage defects using bug tracking tools, and follow up on their resolution</li>
<li>Assist in the development and maintenance of automated test scripts and frameworks</li>
<li>Participate in code reviews to provide input on testability, quality, and potential issues</li>
<li>Stay up-to-date with industry best practices and emerging trends in software testing and quality assurance</li>
<li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul> 
 
What you will bring to the party:<ul>
<li>
1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups</li>
<li>Bachelor's degree in Computer Science, Software Engineering, or a related field</li>
<li>Good understanding of UX/UI concepts</li>
<li>Solid understanding of software testing concepts, methodologies, and best practices</li>
<li>Experience with manual testing techniques and tools</li>
<li>Familiarity with bug tracking systems and version control tools</li>
<li>Basic programming knowledge (e.g., Python, Java, or similar) is a plus</li>
<li>Ability to establish credibility and internal relationships</li>
<li>Understanding of client/merchant/stakeholder care</li>
<li>Awareness of how your role supports the business</li>
<li>Enthusiasm for working in a growing fintech</li>
<li>Ability to work in a team and follow daily tasks</li>
<li>Skills and knowledge to actively participate in meetings</li>
<li>Ability to deliver work on time</li>
<li>Problem-solving and quick-thinking skills</li>
<li>Ability to organize information and ask relevant questions</li>
<li>Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
<ul>
</ul>
 
 
Are you ready to shape the future of payments in MENA?</div>

Quality Assurance Consultant - Frontend

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Technology Team 
Our technology team builds the platforms, systems, and payment infrastructure our merchants use to process millions of transactions daily.
This team is building technology solutions to simplify MENA payments regionally and globally for businesses of all sizes. 
As a Tapster you will:<ul>
<li>
Collaborate with the development team to understand project requirements and functional specifications</li>
<li>Design, develop, and execute test cases to ensure the quality and reliability of our online payment platform</li>
<li>Conduct thorough testing, including functional, regression, and integration testing, to identify and document defects or issues</li>
<li>Understand the API request &amp; response</li>
<li>Carry out stress testing on each API using any automated tools</li>
<li>Work closely with developers to reproduce and isolate issues, and provide detailed bug reports</li>
<li>Track and manage defects using bug tracking tools, and follow up on their resolution</li>
<li>Assist in the development and maintenance of automated test scripts and frameworks</li>
<li>Participate in code reviews to provide input on testability, quality, and potential issues</li>
<li>Stay up-to-date with industry best practices and emerging trends in software testing and quality assurance</li>
<li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul> 

What you will bring to the party:<ul>
<li>
4+ years of role-specific experience in Financial Services/Fintech/High-Growth Startups</li>
<li>Bachelor's degree in Computer Science, Software Engineering, or a related field</li>
<li>Solid understanding of software testing concepts, methodologies, and best practices</li>
<li>Experience with manual testing techniques and tools</li>
<li>Familiarity with bug tracking systems and version control tools</li>
<li>Basic programming knowledge (e.g., Python, Java, or similar) is a plus</li>
<li>Ability to establish credibility and internal relationships</li>
<li>Understanding of client/merchant/stakeholder care</li>
<li>Awareness of how your role supports the business</li>
<li>Enthusiasm for working in a growing fintech</li>
<li>Ability to work in a team and follow daily tasks</li>
<li>Skills and knowledge to actively participate in meetings</li>
<li>Ability to deliver work on time</li>
<li>Problem-solving and quick-thinking skills</li>
<li>Ability to organize information and ask relevant questions</li>
<li>Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
 
Are you ready to shape the future of payments in MENA?</div>

Quality Assurance Consultant - API

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations team 
 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
As a Tapster you will:<ul>
<li>
Provide quality customer care to inbound calls, chat and emails</li>
<li>Accurately categorize the reason for the customer call/chat</li>
<li>Raise support tickets with complete information to enable tracking and resolution of customer requests</li>
<li>Investigate and resolve customer complaints then close support tickets</li>
<li>Maintain a database of customer information</li>
<li>Escalate inquiries to the appropriate team</li>
<li>Assist customers with registration or account creation</li>
<li>Pass customer feedback onto the product or sales team to improve the organisation&rsquo;s offerings</li>
<li>Respond promptly to customer inquiries</li>
<li>Maintain a positive, empathetic, and professional attitude</li>
<li>Capture customer satisfaction at the end of every interaction.</li>
<li>Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li>
<li>Contribute positively towards the achievement of performance targets in all aspects of the team&rsquo;s activities</li>
<li>Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li>
<li>Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li>
<li>Work on a shift basis. (remote outside of business hours)</li>
<li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul> 

What you will bring to the party:<ul>
<li>
1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startup</li>
<li>Preferred degree, but real-world experience is also accepted.</li>
<li>Ability to establish credibility and internal relationships</li>
<li>Understanding of client/merchant/stakeholder care</li>
<li>Awareness of how your role supports the business</li>
<li>Enthusiasm for working in a growing fintech</li>
<li>Ability to work in a team and follow daily tasks</li>
<li>Skills and knowledge to actively participate in meetings</li>
<li>Ability to deliver work on time</li>
<li>Problem-solving and quick-thinking skills</li>
<li>Ability to organize information and ask relevant questions</li>
<li>Strong communication skills in English, with a preference for Arabic language ability</li></ul> 
 
Are you ready to shape the future of payments in MENA?</div>

Merchant Experience Consultant

As a Tapster you will: • Organise the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues • Identify and optimise processes for the team to increase efficiency • Lead on the organisation of training for the team across technical, communication, project management and project organisation • Lead on technical documentation for new products for external viewing by merchants and partners • Attend technical inquiries from customers on Live Chat, Email &amp; Telephone • Troubleshoot technical issues via online meeting • Analyse requirements of merchants and coordinate with their development team for product integration • Provide gateway and feature functionality training as required to merchants and partners • Provide technical product support and help resolve merchant account or gateway issues • Coordinate between customer care, sales and technical team for product integrations • Organise training sessions regarding developments in product • Understanding the payment domain within the local, regional and global markets • Scope projects, build business cases and assist with the integration of our products and other platforms • Carry out other duties as assigned, based on the demand and growth of the role What you will bring to the party: • 4-6 years of role-specific experience and have begun to master your craft. • Well-versed in PayTech • Preferred degree, but real-world experience is also accepted • Demonstrates a high level of client/merchant/stakeholder service • Awareness of when to escalate issues or service concerns • Resilient and flexible, learning from experience • Leadership skills and ability to work without supervision • Shares knowledge and expertise openly • Hands-on approach and team leader qualities • Ensures quality work and innovation focus • Effective communication with team and clients in English, with a preference for Arabic language ability Are you ready to shape the future of payments in MENA?

Developer Experience Lead

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Business Team 
The Business Team is the driving force behind revenue generation for our organization. Comprising sales professionals, account managers, and business development specialists, this team is responsible for identifying, nurturing, and closing sales opportunities. They engage with prospective clients, build relationships, and provide solutions that align with customers' needs. 
 
The Business Team plays a pivotal role in the growth and sustainability of your business. They are on the front lines, connecting with customers, understanding their requirements, and ultimately converting leads into satisfied clients 
As a Tapster you will:<ul>
<li>
Manage the full onboarding lifecycle for enterprise merchants, from commercial handover to successful go-live.</li>
<li>Serve as the central point of contact for all enterprise acceptance operations, including gateway integrations, API testing, terminal provisioning, MCC configuration, BIN whitelisting, and descriptor registration.</li>
<li>Act as a subject matter expert in payment scheme rules (Visa, Mastercard), acquirer requirements, and regulatory frameworks (CBUAE, SAMA, etc.) impacting enterprise merchants.</li>
<li>Collaborate with merchants, platforms and marketplaces, and internal stakeholders (e.g., TapOS, Risk, Product) to optimize authorization rates, reduce declines, and drive payment performance improvements.</li>
<li>Oversee SLAs, reconciliation, MID/CAID mapping, and complex acceptance routing logic across acquirers (e.g., NI_NGENIUS, MPGS, MADA, etc.).</li>
<li>Maintain and improve internal playbooks, documentation, and merchant success frameworks.</li>
<li>Drive enterprise merchant satisfaction and retention by proactively solving issues and identifying growth opportunities.</li>
<li>Support the development of Tap&rsquo;s Marketplace, Split Settlement, and Platform solutions for high-volume merchants and aggregators.</li></ul> 

What you will bring to the party:
<ul><li>5&ndash;8 years of experience in payments, fintech, merchant acquiring, or enterprise merchant management.</li>
<li>Proven experience working with enterprise or platform merchants, PSPs, or acquiring banks in the GCC.</li>
<li>Strong understanding of card scheme regulations, 3DS, CVV logic, BIN routing, tokenization, and cross-border acceptance.</li>
<li>Familiarity with GCC regulators and local licensing requirements (CBUAE, SAMA, ADGM, etc.).</li>
<li>Highly analytical with strong project management skills and attention to operational detail.</li>
<li>Excellent communication skills in English; Arabic is a plus.</li>
Ability to work independently, manage multiple stakeholders, and drive execution under pressure. 
<li>
 
Are you ready to shape the future of payments in MENA?</li></ul></div>

Enterprise Acceptance Lead