Urwah Admin

Tap Payments

<div>
 
 
 About Tap
 
 
 
 Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
 
 
 
 
 
 
 The Operations Team
 
 
 
 Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this
 
 
 
 
 
 
 As a Tapster you will:
 
 
 <ul>
 <li>
 Conduct structured process reviews across internal teams &mdash; mapping how work currently flows, identifying bottlenecks, and documenting findings
 </li>
 <li>
 Identify gaps in processes: steps that are missing, ownership that is unclear, handoffs that are broken, or decisions that lack criteria
 </li>
 <li>
 Identify blind spots: risks or failure modes that the team is not currently tracking or aware of
 </li>
 <li>
 Identify pain points: the manual work, repeated errors, communication breakdowns, or resource drains that frustrate teams
 </li>
 <li>
 Design improved processes &mdash; proposing how workflows should evolve to eliminate identified problems, using recognised process design standards
 </li>
 <li>
 Document current-state and future-state processes in clear process maps, flowcharts, and written SOPs (Standard Operating Procedures)
 </li>
 <li>
 Work with team leads to validate findings and gain buy-in for proposed process changes
 </li>
 <li>
 Track the implementation of process improvements &mdash; ensuring agreed changes are actually adopted, not just approved
 </li>
 <li>
 Feed findings into the Ops Dashboard &mdash; ensuring all identified pain points, proposed solutions, and implementation statuses are logged
 </li>
 <li>
 Support the Ops leadership team in identifying which process problems should be escalated to product or engineering for a technical solution
 </li>
 <li>
 Benchmark Tap's processes against industry standards where applicable &mdash; particularly for KYC, dispute resolution, and onboarding
 </li>
 </ul>
 
 
 
 
 
 What you will bring to the party:
 
 
 <ul>
 <li>
 2&ndash;4 years in a business analysis, operations management, or process improvement role
 </li>
 <li>
 Proficient with process mapping tools &mdash; Lucidchart, Miro, Visio, or equivalent
 </li>
 <li>
 Familiarity with process improvement methodologies &mdash; Lean, Six Sigma, BPM, or similar (certification a plus but not required)
 </li>
 <li>
 Strong ability to write clear, structured documents: process maps, SOPs, gap analysis reports, and findings summaries
 </li>
 <li>
 Comfortable interviewing team members at all levels &mdash; from frontline operators to department heads &mdash; to extract process knowledge
 </li>
 <li>
 Ability to question &ldquo;this is how we've always done it&rdquo; and propose evidence-based improvements
 </li>
 <li>
 Understanding of payment processing operations (KYC, dispute handling, onboarding, reconciliation) is a strong advantage
 </li>
 <li>
 Comfortable reading reports, interpreting SLA data, and using numbers to support findings (not a data analyst role but data-aware)
 </li>
 <li>
 Degree in Business Administration, Operations Management, Industrial Engineering, or equivalent
 </li>
 <li>
 2&ndash;4 years &mdash; mid-level; ability to work independently on process reviews without close supervision
 </li>
 </ul>
 
 
 
 
 
 Operations (Ops) Analysts Do NOT Do (Scope Clarity):
 
 
 <ul>
 <li>
 Do not manage projects or own implementation of improvements &mdash; Ops delivery management handles that
 </li>
 <li>
 Do not design technical solutions &mdash; they identify needs and define requirements, engineers implement them
 </li>
 <li>
 Do not report on data &mdash; that is the Data Analyst&rsquo;s domain; they use data to support process findings
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Are you ready to shape the future of payments in MENA?
 
 
</div>

Operations Analyst (Operations Intelligence & Strategy)

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Business Team 
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth &ndash; and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments. 
As a Tapster you will:<ul><li>
Lead and mentor the team to ensure they are meeting their targets and providing excellent customer service</li><li>
Identify the most promising merchants and prospects that will help you and your team grow a healthy pipeline</li><li>
Sell our new cross-border payment solutions and services to merchants through cold calling, meetings, networking, events, etc.</li><li>
Help new merchants evaluate Tap Payments and handle detailed questions about our product capabilities</li><li>
Prepare thorough presentations and proposals for prospective merchants</li><li>
Handle the sales process and act as the main point of contact for merchants and partners</li><li>
Maintain a solid, well-organized portfolio and nurture key accounts</li><li>
Collaborate with other sales teams to share the best business practices, key business insights, and industry trends</li><li>
Use exceptional communication and negotiation skills and techniques to close new merchants</li><li>
Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul> 
 
What you will bring to the party:<ul><li>
6-8 years of role-specific experience and a master of your craft, you've begun to make a name for yourself as an industry or function leader</li><li>
An in-depth understanding of PayTech</li><li>
Preferred degree, but real-world experience is also accepted</li><li>
Ability to develop and strengthen client/merchant/stakeholder relationships</li><li>
Customer-first approach and persistence for excellence</li><li>
Humility and hands-on leadership style</li><li>
Anticipates problems and creates solutions</li><li>
Quick thinking in solving complex challenges</li><li>
Positive attitude and productive under pressure</li><li>
Ability to guide team discussions effectively</li><li>
Outstanding communication skills in English, with a preference for Arabic language ability</li></ul> 
 
 
Are you ready to shape the future of payments in MENA?</div>

Manager, Enterprise Acceptance

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Business team
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth &ndash; and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments. 
As a Tapster you will:<ul><li>
Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).</li><li>
Ensure consistent delivery of high-quality client support and solutions.</li><li>
Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.</li><li>
Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.</li><li>
Oversee the implementation of SLAs and retention strategies for strategic accounts.</li><li>
Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.</li><li>
Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.</li><li>
Ensure internal alignment to optimize payment cycles and implement scalable solutions.</li><li>
Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.</li><li>
Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.</li><li>
Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.</li><li>
Identify opportunities for process improvement within the account management function.</li><li>
Share insights with leadership to influence product development, features, or services based on client feedback.</li><li>
Ensure ongoing excellence in enterprise account management.</li></ul> 
 
What you will bring to the party:<ul><li>
4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.</li><li>
Proven success in managing large-scale, strategic enterprise accounts.</li><li>
Experience in developing and executing retention, upselling, and performance optimization strategies.</li><li>
Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.</li><li>
Proficiency in analyzing data and providing actionable insights to improve client performance.</li><li>
Proven ability to inspire and drive a high-performing account management team.</li><li>
Familiarity with payment processing systems, reporting tools, and CRMs.</li><li>
Advanced proficiency in Excel/Google Sheets for data analysis and reporting.</li><li>
Strong analytical mindset with the ability to translate data into actionable insights.</li><li>
Experience with workplace tools like Slack, ticketing systems, and CRMs.</li><li>
Fluent in English; Arabic is a plus.</li></ul> 
Are you ready to shape the future of payments in MENA?</div>

Manager, Business Account Management

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Business Team
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth &ndash; and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments. 
As a Tapster you will:<ul><li>
Identify the most promising merchants and prospects that will help you grow a healthy pipeline</li><li>
Sell our new cross-border payment solutions and services to merchants through cold calling, meetings, networking, events, etc.</li><li>
Help new merchants evaluate Tap Payments and handle detailed questions about our product capabilities</li><li>
Prepare thorough presentations and proposals for prospective merchants</li><li>
Handle the sales process and act as the main point of contact for merchants and partners</li><li>
Maintain a solid, well-organized portfolio and nurture key accounts</li><li>
Collaborate with other sales teams to share the best business practices, key business insights, and industry trends</li><li>
Use exceptional communication and negotiation skills and techniques to close new merchants</li><li>
Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul>
What you will bring to the party:<ul><li>
4-6 years of role-specific experience and have begun to master your craft</li><li>
Well-versed in PayTech</li><li>
Preferred degree, but real-world experience is also accepted</li><li>
Demonstrates a high level of client/merchant/stakeholder service</li><li>
Awareness of when to escalate issues or service concerns</li><li>
Resilient and flexible, learn from experience</li><li>
Positive attitude and productive under pressure</li><li>
Leadership skills and ability to work without supervision</li><li>
Shares knowledge and expertise openly</li><li>
Hands-on approach and team leader qualities</li><li>
Ensures quality work and innovation focus</li><li>
Positive attitude and productive under pressure</li><li>
Effective communication with team and clients in English, with a preference for Arabic language ability</li></ul> 
 
 
Are you ready to shape the future of payments in MENA?</div>

Enterprise Acceptance Lead

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Technology Team
Our technology team builds the platforms, systems, and payment infrastructure our merchants use to process millions of transactions daily.
This team is building technology solutions to simplify MENA payments regionally and globally for businesses of all sizes. 
As a Tapster you will:<ul><li>
 Build internal web and mobile tools to solve operational bottlenecks &mdash; using React Native, React, and AI-assisted development</li><li>
Design and deploy AI agents and automation workflows using tools like n8n, Make, Zapier, Retool, and similar platforms</li><li>
Leverage low-code and no-code platforms (Bubble, Webflow, AppGyver, Glide, etc.) to deliver solutions without requiring deep engineering effort</li><li>
Use AI coding assistants (GitHub Copilot, Cursor, Claude, ChatGPT Code Interpreter) to write, review, and improve code faster</li><li>
Build and maintain internal dashboards and data-display tools that connect to Ops data sources</li><li>
Create workflow automations that reduce manual work for Finance, KYC, MX, and other internal teams</li><li>
Build API integrations between tools, pulling data into unified Ops views without full Engineering support</li><li>
Maintain and iterate on solutions already built &mdash; fixing bugs, improving UX, and adding features as operational needs evolve</li><li>
Document everything built using the Ops Dashboard's documentation standards</li><li>
Work closely with the Technical Writer to ensure all solutions are properly documented for handover</li></ul> 
What you will bring to the party:<ul><li>
 Comfortable building functional apps and web interfaces using React Native / React &mdash; does not need to be senior-level but must be able to ship independently</li><li>
Hands-on experience with 2&ndash;3 no-code/low-code platforms such as Bubble, Retool, Webflow, Glide, AppGyver, Airtable, or similar</li><li>
Actively using AI coding tools in daily workflow &mdash; Copilot, Cursor, Claude, or equivalent</li><li>
Able to consume REST APIs, connect to webhooks, and understand JSON data structures</li><li>
Experience with automation platforms such as n8n, Make (Integromat), Zapier, or similar</li><li>
Strong problem-solving mindset &mdash; comfortable with ambiguity and able to turn a described problem into a fast, viable solution</li><li>
Able to clearly explain what was built and why to both technical and non-technical stakeholders</li><li>
Degree in Computer Science, Engineering, or equivalent self-taught / bootcamp background</li><li>
0&ndash;3 years of experience &mdash; junior role; capability and curiosity matter more than years of experience</li><li>
Languages &amp; Frameworks: React Native, React, JavaScript/TypeScript, basic Python</li><li>
No-Code / Low-Code: Bubble, Retool, Webflow, Glide, AppGyver, Airtable, Notion</li><li>
AI Development Tools: GitHub Copilot, Cursor, Claude, ChatGPT, v0.dev, Bolt.new, Lovable</li><li>
Automation: n8n, Make (Integromat), Zapier, Activepieces</li><li>
API &amp; Data: REST APIs, Postman, Webhooks, JSON, basic SQL</li><li>
Deployment: Vercel, Netlify, basic Docker awareness</li></ul> 
Are you ready to shape the future of payments in MENA?</div>

Mobile Development Consultant (React Native, AI-enabled, No-Code / Low-Code)

<div>About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey. 
The Operations Team 
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this 
As a Tapster you will:<ul><li>
 Conduct structured process reviews across internal teams &mdash; mapping how work currently flows, identifying bottlenecks, and documenting findings</li><li>
Identify gaps in processes: steps that are missing, ownership that is unclear, handoffs that are broken, or decisions that lack criteria</li><li>
Identify blind spots: risks or failure modes that the team is not currently tracking or aware of</li><li>
Identify pain points: the manual work, repeated errors, communication breakdowns, or resource drains that frustrate teams</li><li>
Design improved processes &mdash; proposing how workflows should evolve to eliminate identified problems, using recognised process design standards</li><li>
Document current-state and future-state processes in clear process maps, flowcharts, and written SOPs (Standard Operating Procedures)</li><li>
Work with team leads to validate findings and gain buy-in for proposed process changes</li><li>
Track the implementation of process improvements &mdash; ensuring agreed changes are actually adopted, not just approved</li><li>
Feed findings into the Ops Dashboard &mdash; ensuring all identified pain points, proposed solutions, and implementation statuses are logged</li><li>
Support the Ops leadership team in identifying which process problems should be escalated to product or engineering for a technical solution</li><li>
Benchmark Tap's processes against industry standards where applicable &mdash; particularly for KYC, dispute resolution, and onboarding</li></ul> 
 
 What you will bring to the party:<ul><li>
 2&ndash;4 years in a business analysis, operations management, or process improvement role</li><li>
Proficient with process mapping tools &mdash; Lucidchart, Miro, Visio, or equivalent</li><li>
Familiarity with process improvement methodologies &mdash; Lean, Six Sigma, BPM, or similar (certification a plus but not required)</li><li>
Strong ability to write clear, structured documents: process maps, SOPs, gap analysis reports, and findings summaries</li><li>
Comfortable interviewing team members at all levels &mdash; from frontline operators to department heads &mdash; to extract process knowledge</li><li>
Ability to question &ldquo;this is how we've always done it&rdquo; and propose evidence-based improvements</li><li>
Understanding of payment processing operations (KYC, dispute handling, onboarding, reconciliation) is a strong advantage</li><li>
Comfortable reading reports, interpreting SLA data, and using numbers to support findings (not a data analyst role but data-aware)</li><li>
Degree in Business Administration, Operations Management, Industrial Engineering, or equivalent</li><li>
2&ndash;4 years &mdash; mid-level; ability to work independently on process reviews without close supervision</li></ul> 
Operations (Ops) Analysts Do NOT Do (Scope Clarity):<ul><li>
Do not manage projects or own implementation of improvements &mdash; Ops delivery management handles that</li><li>
Do not design technical solutions &mdash; they identify needs and define requirements, engineers implement them</li><li>
Do not report on data &mdash; that is the Data Analyst&rsquo;s domain; they use data to support process findings</li></ul> 
 
Are you ready to shape the future of payments in MENA?</div>

Join Tap Payments and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tap Payments

About Company

Operations Analyst (Operations Intelligence & Strategy)

Manager, Enterprise Acceptance

Manager, Business Account Management

Enterprise Acceptance Lead

Mobile Development Consultant (React Native, AI-enabled, No-Code / Low-Code)

Operations Analyst (Operations Intelligence & Strategy)