Qureos Mentor

Tasaheel تساهيل

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 About Us
 
 
 
 Tasaheel is one of Egypt&rsquo;s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.
 
 
 Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs&mdash;particularly women and youth&mdash;to grow their businesses, improve their livelihoods, and contribute to sustainable local development.
 
 
 With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.
 
 
 
 Overview
 
 
 
 The SMEs Team Leader will be responsible for managing and expanding a portfolio of SME clients while leading and developing a team of SME officers. The role focuses on meeting clients&rsquo; financial needs&mdash;including deposits, transactions, trade finance, and borrowing&mdash;while ensuring strong customer relationships, portfolio growth, and high team performance.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Lead, supervise, and mentor a team of SME officers to achieve business objectives.
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 Set clear performance targets for the team and ensure consistent achievement.
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 Support team members with training, coaching, and guidance to enhance skills and productivity.
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 Manage and grow a portfolio of SME customers while ensuring high levels of client satisfaction and retention.
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 Build strong relationships with decision-makers within client organizations.
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 Handle escalated client concerns and ensure timely, professional resolution.
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 Identify and execute cross-selling and upselling opportunities across financial products.
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 Drive client acquisition strategies to expand the SME portfolio.
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 Ensure team compliance with customer service standards, policies, and procedures.
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 Monitor market trends and competitor activities to identify growth opportunities.
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 Collaborate with internal departments to ensure efficient and seamless customer service delivery.
 
 
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 What Makes You a Good Fit
 
 
 
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 Minimum 3 years of experience in banking with a focus on SME banking.
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 Proven team leadership/people management experience.
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 Successful completion of a credit course (mandatory).
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 Strong leadership, communication, and negotiation skills.
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 Demonstrated success in portfolio growth and client relationship management.
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 Ability to motivate and guide a team toward achieving ambitious targets.
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 Excellent problem-solving and decision-making skills.
 
 
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 At Tasaheel, we believe that access to finance is not just a service&mdash;it&rsquo;s a catalyst for transformation.
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SMEs Team Leader- October

SMEs Team Leader- Giza

Join Tasaheel تساهيل and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tasaheel تساهيل

ABOUT_COMPANY

SMEs Team Leader- October

SMEs Team Leader- Giza