Urwah Admin

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 
 You will be
 
 
 
 A member of a 24*7 support team responsible for managing Microsoft Teams Direct Routing and Meeting Room Services for the end customer
 
 
 A Unified Communication Service Administrator responsible for monitoring and maintaining services as per the agreed SLA.
 
 
 
 You will be accountable for
 
 
 
 (Key Responsibilities)
 
 
 <ul>
 <li>
 Managing Teams Direct Routing infrastructure for customer.
 </li>
 <li>
 Manage Endpoints like Phones, SBC, gateway, and Meeting room endpoints.
 </li>
 <li>
 Working on reported tickets and maintaining SLA.
 </li>
 <li>
 Working on any issues reported by customers and responding to emails.
 </li>
 <li>
 Monitoring the service, identifying, and fixing the issues proactively.
 </li>
 <li>
 Reporting and handling customer calls for review of service.
 
 
 </li>
 </ul>
 
 You Are
 
 
 
 Entrepreneurial: You spot opportunities to drive growth for our brand and our customers, making sure the Tata Communications brand is always protected, enhanced, and elevated
 
 
 Proactive and open: As a team, we embrace new ideas, challenges and change with positivity and a hands on approach
 
 
 Human: We all make mistakes, but you are not afraid of failure nor do you penalise it. You see mistakes as opportunities to learn for the future
 
 
 
 You have
 
 
 
 (Qualification and exp)
 
 
 <ul>
 <li>
 Knowledge and experience on SIP and telephony devices.
 </li>
 <li>
 Good understanding of Microsoft Teams and Teams devices
 </li>
 <li>
 Good understanding of VOIP devices.
 </li>
 <li>
 Knowledge and experience in managing SBC\Gateways.
 </li>
 <li>
 Managing Teams Direct Routing and Teams Phones
 </li>
 <li>
 Managing Microsoft Teams Room Systems.
 
 
 </li>
 </ul>
 
 Must Have Skills
 
 
 
 Managing devices like Teams phones
 
 
 Managing Teams Meeting room (MTR devices).
 
 
 Knowledge of protocols like SIP, H.323.
 
 
 Experience in supporting of Microsoft Teams Service.
 
 
 Managing Teams Direct Routing infrastructure.
 
 
 
 Other Skills
 
 
 
 Good communication and customer handling skills.
 
 
 Good Email writing and documentation skills.
 
 
 Quick Learner.
</div>

Sr Engineer - Business Collaboration

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead - Captive Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos.
 </li>
 <li>
 Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization.
 </li>
 <li>
 Building sales pipeline and manage sales projections and revenue forecasts.
 </li>
 <li>
 Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle.
 </li>
 <li>
 Building account ownership through understanding of customer
 </li>
 <li>
 s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations.
 </li>
 <li>
 Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations
 </li>
 <li>
 The role may be an individual contributor or may lead a small team.
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Experience in sales motion cadence associated with forecasting, Zoho CRM management, pipeline/funnel build
 </li>
 <li>
 Extensive experience in building executive relationships with key customer stakeholders.
 </li>
 <li>
 Expertise in drafting a Go to market plan/ customer acquisition strategy.
 </li>
 </ul>
</div>

Sr Manager - IoT and Private Networks

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintaining, administering, upgrading, and troubleshooting network tools and equipment
 </li>
 <li>
 Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
 </li>
 <li>
 Ensure SLA are achieved &amp; work proactively to maintain the same.
 </li>
 <li>
 Conduct vulnerability assessments for networks, Servers, applications, and operating systems
 </li>
 <li>
 Conduct network security audits and scanning on a predetermined basis.
 </li>
 <li>
 Compile and track vulnerabilities over time for metrics purposes.
 </li>
 <li>
 Timely upgradation of all the tools used and their related documents like SOP
 </li>
 <li>
 s etc.
 
 
 </li>
 </ul>
 Experience in provisioning of Versa, Fortinet, Viptela SDWAN, OnPrem &amp; Cloud based deployments.
 
 
  Expert level understanding &amp; hands-on SDWAN Major release Versa 20.2.3 &amp; beyond, FortiOS 6.4 &amp; beyond, Viptela 19.2 &amp; beyond.
 
 
  Versa VXN100,300, Fortinet NSE5/6/7, Cisco Viptela ENSDWI, certifications will be preferred.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Demonstration of problem-solving skills
 </li>
 <li>
 Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
 </li>
 <li>
 Knowledge of network, operation systems
 </li>
 </ul>
</div>

Sr Engineer - Global Network Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Responsible for all aspects of project management associated with the implementation of assigned external customer-facing projects and internal non-customer facing projects.
 
 
 Consult with various stakeholders to review
 
 project proposals
 
 to determine goals; time-frame, and procedures for accomplishing tasks; allotment of resources.
 
 
 Carry out kick off calls with the customer to understand their exact requirement, priority and site readiness status.
 
 
 Managing multiple
 
 small to mid-size
 
 projects simultaneously, coordinate with all levels of internal and external stakeholders who will benefit from comprehensive solutions with the projects
 
 
 Able to
 
 proactively
 
 identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 Manage the delivery of different data products like internet lease line, local loop, IPLC, MPLS and data center service within Service level agreement ( SLA ) for the corporate customers.
</div>

Sr Customer Service Executive - Program Management

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 About Tata Communications
 
 
 
 At Tata Communications, we are building next-generation digital infrastructure
 
 
 solutions that power today&rsquo;s businesses and tomorrow&rsquo;s innovations. Our global network, cloud platform, and strategic services are designed to help enterprises unlock value, scale with agility, and stay competitive in an ever-evolving technological landscape.
 
 
 
 Role
 
 
 Overview
 
 
 
 We are seeking passionate and skilled
 
 Backend Developers
 
 to join our
 
 
 growing engineering team. You will play a critical role in designing, developing, and maintaining highly available and scalable backend systems that power mission-critical applications. Working within an Agile framework, you will collaborate with cross-functional teams to deliver reliable, performant, and maintainable software solutions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, and maintain robust backend services
 </li>
 <li>
 Work with MongoDB and MySQL to build efficient and secure data models.
 </li>
 <li>
 Implement caching and data optimization strategies using Redis.
 </li>
 <li>
 Integrate with messaging systems like RabbitMQ (or other broker platforms).
 </li>
 <li>
 Write and consume REST APIs and services
 </li>
 <li>
 Deploy, monitor, and scale applications on AWS infrastructure.
 </li>
 <li>
 Collaborate with DevOps, QA, and frontend teams to ensure smooth development cycles.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Knowledge on any of the programming language in this list : NodeJs, .NET, Java, Spring, C++
 </li>
 <li>
 Front End Experience is a plus
 </li>
 <li>
 Building REST APIs, microservices
 </li>
 <li>
 Experience with SQL (MySQL/Postgres) and NoSQL (MongoDB).
 </li>
 <li>
 Familiarity with Docker, Kubernetes, and CI/CD pipelines.
 </li>
 <li>
 Basic knowledge of AWS/GCP/Azure.
 </li>
 </ul>
</div>

Node.JS Developer

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 technical role involving user deployment and solution validation
</div>

Manager - Service Delivery & Management

Join Tata Communications and explore 30   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.