Urwah Admin

Tata Communications

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 Tata Communications is a leading global digital infrastructure provider, enabling enterprises to thrive in a hyperconnected world. As a trusted partner in digital transformation, the company delivers solutions in network, cloud, security, mobility, IoT, and collaboration to businesses worldwide.
 
 
 
 
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 Global Reach: Serving over 7,000 customers globally, including 300 of the Fortune 500 companies.
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 Network Leadership: Our global network carries 24% of the worlds internet routes, with over 7,600 petabytes of internet traffic traveling across it each month.
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 Industry Recognition: Named a Leader for the tenth consecutive year in the 2023 Gartner Magic Quadrant for Network Services (Global).
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 Great Place to Work: Certified as a Great Place to Work in America, Canada, Greater China, India, UK, Hong Kong &amp; Singapore.
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 Infrastructure: We own 710,000 km of subsea fiber (over 17 times around the equator) and 210,000 km of terrestrial fiber.
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 Voice Traffic Leadership: Carry 53 billion minutes of wholesale voice traffic annually.
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 Official F1 Connectivity Provider: Powering millions of users on Formula1.com and delivering cutting-edge connectivity for the F1 experience.
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 About the Role:
 
 
 
 This is a high-impact, individual contributor role within the Tata Communications BFSI Centre of Excellence (COE), focused on driving a new revenue stream by strategically acquiring new financial services clients and building a robust ecosystem of Independent Software Vendors (ISVs).
 
 
 
 
 
 You will be the key driver for connecting Tata Communications' secure, compliant, and scalable infrastructure with innovative BFSI technology solutions. Your success will be measured by your ability to close new client logos, onboard strategic ISV partners, accelerate pipeline growth, and drive ecosystem-led deals, with a significant target revenue contribution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Strategic Client Acquisition &amp; Revenue Generation (Direct &amp; Ecosystem-led):
 
 
 
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 New Logo Acquisition:
 
 Identify, target, and acquire high-potential clients across the BFSI spectrum, including large/mid-size Private Banks, NBFCs, SFBs, Co-op Banks, Insurance, and Capital Markets.
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 C-Level Engagement:
 
 Lead and drive consultative discussions with CXO-level stakeholders focusing on infrastructure modernization, regulatory compliance (RBI, IRDAI, SEBI), digital resilience, and digital transformation.
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 Deal Acceleration:
 
 Collaborate with internal sales teams to embed ecosystem-led solutions into account strategies, accelerate deal closure, and contribute to achieving a significant new revenue stream (target
 
 US$ 6M
 
 in the first year).
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 ISV Partnership &amp; Joint Proposition Development:
 
 
 
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 ISV Scouting &amp; Onboarding:
 
 Proactively identify and engage best-in-class ISVs (FinTech, RegTech, RiskTech, InsurTech, etc.) whose applications (e.g., core banking, fraud analytics, digital lending) are critical for large BFSI clients.
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 Due Diligence:
 
 Conduct thorough evaluation of ISV capabilities, compliance posture, integration feasibility, and market relevance.
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 Joint GTM Strategy:
 
 Partner with internal product, cloud, and compliance teams to
 
 co-create and define joint offerings
 
 that combine Tata Communications' secure infrastructure with ISV applications and the necessary regulatory stack.
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 Sales Enablement:
 
 Develop solution briefs, GTM playbooks, and client showcases to enable the direct sales force to effectively sell these joint propositions.
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 Partnership Governance &amp; Performance:
 
 
 
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 Process Management:
 
 Own the end-to-end ISV onboarding process, including contracting, SLA alignment, and solution mapping.
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 Performance Tracking:
 
 Maintain rigorous governance, ensuring all ISV engagements and pipeline opportunities are accurately tracked in SFDC.
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 KPI Reporting:
 
 Monitor and report on key performance indicators (KPIs) such as accounts acquired, ISVs onboarded, pipeline influenced, deal velocity, and GTM campaign effectiveness.
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 Key Qualifications Required:
 
 
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 Experience:
 
 6&ndash;10 years of proven success in BFSI sales, strategic business development, or technology partnership /alliances roles.
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 Domain Expertise:
 
 Demonstrated track record in acquiring BFSI clients and managing complex deals in a regulated, compliance-driven environment.
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 Ecosystem Knowledge:
 
 Strong exposure to the BFSI SaaS/ISV/FinTech ecosystem and an understanding of their infrastructure, cloud adoption, and risk/compliance needs.
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 Mandatory Skills:
 
 Exceptional client engagement, consultative selling, and partnership-building skills. Deep understanding of BFSI transformation priorities (e.g., digital lending, data sovereignty, resilience).
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 Soft Skills:
 
 Proven ability to balance strategic planning with execution and successfully influence cross-functional teams.
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 Perks and benefits:
 
 
 
 
 We offer a competitive salary and a comprehensive benefits package that includes:
 
 
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 Family healthcare
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 Attractive Bonus &amp; Rewards program
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 Flexible benefits program
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 Mobile allowance &amp; Business Travel Reimbursement
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 Paid time off (including annual leave, medical leave, and other forms of leave)
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 We are an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We celebrate differences and ensure that all qualified applicants receive fair consideration for employment, regardless of race, colour, religion, gender, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity drives innovation, and we are dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
 
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Senior Manager - BFSI Strategic Alliances & Sales

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities �Technical administration or troubleshooting to ensure the efficient functionality of the solution. �Incident Validation, Incident Analysis, Solution recommendation �Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions �Act as a point of escalation for Level-1 customer service analysts �Coordinate with IT teams on escalations, tracking, performance issues, and outages. �Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. �Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. �Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. �Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets �Good knowledge on implementation, installation, integration troubleshooting and overall functionalities �Experience in troubleshooting platform related issues, data backup, restoration, retention �Maintains awareness of latest technologies in the domain
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Manager - Customer Service Operations

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities �Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. �Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. �Building sales pipeline and manage sales projections and revenue forecasts. �Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. �Building account ownership through understanding of customer�s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. �Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations � The role may be an individual contributor or may lead a small team. Minimum qualification &amp; experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets �Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build �Extensive experience in building executive relationships with key customer stakeholders. �Expertise in drafting a Go to market plan/ customer acquisition strategy.
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General Manager - Sales- India

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation &amp; Maintenance of wet plant and dry plant equipment&rsquo;s at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling &amp; Complaints management, Planned and unplanned activities management and timely &amp; regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC &amp; vendors to resolve system related problems, Circuit provisioning, activation, De-activation and testing and Coordination with cross-functional teams to adhere to the defined processes.
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Customer Service Executive - Network Operations & Support

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
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 Strong hands-on Microsoft excel, dashboard, MIS
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 Employee &amp; Office Administrative Support
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 Office Space Management.
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 Communication &ndash; Data Card/Broadband/Voice
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 Office supplies and Inventory management.
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 Soft services, Repair &amp; Maintenance and new initiatives for facility development.
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 Events/Workshops/Training/CSR &ndash; Onsite &amp; Offsite.
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 Internal/External Audit preparedness and documentation.
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 AMC/ARC &amp; Local purchases. Contract management. Sourcing/Procure to Pay.
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 BOQ/BOM/SOW/SLA for R&amp;M Projects and Safety compliances.
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 Vendor Management and arranging periodically review meetings and recording MOM&rsquo;s and closures.
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 Bills processing &amp; reconciliation of all Vendors/Govt./Association Payments.
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 Support for SAP Process to raise Demand ID&rsquo;s &amp; PR and SRN/GRN (SAP View Access for reports)
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 Verifying Statutory Compliances
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 Budget and AOP Management and Driving OPEX &amp; CAPEX projects effectively
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 Periodical MIS reporting.
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Team Member - Workplace support services

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Maintaining, administering, upgrading, and troubleshooting network tools and equipment �Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. �Ensure SLA are achieved &amp; work proactively to maintain the same. �Conduct vulnerability assessments for networks, Servers, applications, and operating systems �Conduct network security audits and scanning on a predetermined basis. �Compile and track vulnerabilities over time for metrics purposes. �Timely upgradation of all the tools used and their related documents like SOP�s etc. Desired Skill sets �Demonstration of problem-solving skills �Prior experience in providing technical support in fast paced, high availability, 24X7 environments. �Knowledge of network, operation systems
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Sr. Customer Service Executive - Media Enabled Services

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 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations. Responsibilities �Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization �Provide assistance to customers and information on product features. �Data Monitoring &amp; Reporting �Track customer SLAs, customer feedback, governance meeting outcomes etc Desired Skill sets �NIL
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Sr. Customer Service Executive - Sales- India

Join Tata Communications and explore 41   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.