Urwah Admin

Tata Communications

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 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
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 Responsible for different aspects of engineering activities to provide differentiated services and solutions. These may also include product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems. This is an operational role, responsible for delivering results that have direct impact on day-to-day engineering operations in the respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT.
 
 
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 Responsibilities
 
 
 
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 Systems engineering for front-end processors, cloud infrastructure, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
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 Ensure timely rollout of system enhancements, migration, deployment, and optimization projects.
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 Involved in planning, architecture designing, developing, and testing solutions and service products riding on network or across multiple network layers.
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 Involved in the development of systems including storage, load balancers, servers, and routers/switches.
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 Manage physical connectivity, hardware &amp; automation tools.
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 Resolve issues based on escalations from the end user.
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 Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team.
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 Direct the assurance team in adopting measures for fault rate &amp; ticket rate reduction.
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 Ensure engineering Projects completed within target dates within budget and agreed scope.
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 Performance tuning and automation of application.
 
 
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 Desired Skill sets
 
 
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 Experience in system and platform deployment over the network layers
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 Experience of managing systems including systems including storage, load balancers, servers, and routers/switches
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 Knowledge of new and upcoming network system, application, and technologies
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 Knowledge of network security and its applications
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 Experience of network and cloud Infrastructure (Compute, Storage, backup, network, security) and application architecture and deployment
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 Experience in Backup implementation and Operations
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Manager - Systems & Service Engineering

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 As a Manager &ndash; Global Strategic Sourcing, you will be at the forefront of sourcing new and emerging technologies. The role also demands leadership in New Product Introduction (NPI) and Development (NPD) sourcing, enabling Tata Communications to launch differentiated products on time. You will engage globally with suppliers, collaborate cross-functionally, and take end-to-end ownership of sourcing from early supplier engagement to contract finalization&mdash;ensuring speed, compliance, and value. Participate in various stages of supply chain processes, in area of procurement/vendor management/logistics/ inventory/quality management to ensure service availability to the customers and at the same time driving cost efficiencies, quality management and timely delivery of orders. This is an operational role which is responsible for delivering results.
 
 
 
 Responsibilities
 
 
 
 Review procurement volumes by vendor and product class/type, thereby, identify areas for Rate Contracts/Frame Contracts, and finalize the same.
 
 
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 Act as a sourcing lead in cross-functional NPI/NPD programs, collaborating closely with engineering, product management, and supply chain teams to ensure supplier readiness for new product launches.
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 Own the sourcing lifecycle of new technologies or products from concept through mass production, ensuring supplier onboarding, cost targets, lead times, and quality metrics are achieved..
 
 
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 Lead end-to-end sourcing processes including RFx creation, bid evaluations, supplier selection, negotiations, and award recommendation, ensuring compliance with corporate procurement policies and ethical standards.
 
 
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 Should be conversant with global EXIM matters/ Incoterms
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 Must have exposure to international purchasing or global trading
 
 
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 Engage with internal user teams for understanding requirements of new projects / Operations requirements &amp; deals.
 
 
 Collaborate with key persons including demand &amp; delivery manager to ensure clarity of specifications &amp; SLAs.
 
 
 Managing sourcing &amp; procurement
 
 
 Work with vendors /Planning team - to expedite deliveries and support delivery related challenges.
 
 
 Review logistics to make sure they run smoothly.
 
 
 Analyze data from delivery processes to find bottlenecks and other issues.
 
 
 Manage procurement negotiations, order processing and maintaining the supply of required services.
 
 
 Ensure vendor compliance to Supply Management Policy and Procedures
 
 
 
 Minimum Qualification &amp; Experience
 
 
 
 Education: Telecommunications/ Electronics/ Electrical/ Computers engineering or equivalent graduate
 
 
 and preferably, business graduate (non-mandatory).
 
 
 
 Experience
 
 
 
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 5 - 11 years of experience in procurement function
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 3 to 4 years of experience in procurement of telecom equipment and services domain
 
 
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 Desired Skill sets
 
 
 Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
 
 
 Expertise in Service procurement before on-boarding vendor.
 
 
 Expertise in contracting management &amp; ensuring risk coverage in contract.
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Manager - Supply Chain Management

<div>
 
 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
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 Responsible for managing day to day network operations and maintenance governance, in the respective areas of Network DWDM/OTN backbone network. Responsible to track the team the action items based on improvement areas by analyzing the current performance of the network and present management and customer with actionable and track the progress. As a part of responsibility, he is expected to cordination with O&amp;M team in NOC and field for improving network health. The person is required to work on collecting, processing, taking approvals and track the deliveries. Partner governance to be done as per agreed terms to improve the performance against defined service level agreements.
 
 
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 Responsibilities
 
 
 
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 Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
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 Manage new enhancements/issue resolution.
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 Work with NOC and equipment vender for fixing the repeat issues.
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 Create reports on performance management as per defined SLAs with customer. Highlight to management if there is deviation.
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 Identify day to day manual activities, repeat tasks and leading the effort to automate them.
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 Escalate internally in case there is timeline miss from cross functional team
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 Track and monitor the environment performance to ensure minimal interruption to network transmission nodes and site.
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 Manage network equipment maintenance and security operations for all sites.
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 Guide FO team in terms of technical aspects related to network
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 Performing repair and maintenance and restoring service for optimal customer satisfaction
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 The role may be an individual contributor or may lead a small team.
 
 
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 Desired Skill sets
 
 
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 &Oslash; Very Good knowledge of Transmission technologies like SDH/DWDM/Ethernet. Understanding of OSNR upkeep, fiber loss reasons and good understanding of impacts due to fiber reflection
 
 
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 &Oslash; Good knowledge of Infrastructure set-ups in Transmission POP&rsquo;s.
 
 
 Good knowledge of fiber and maintenance practices.
 
 
 &Oslash; Familiar in troubleshooting OSP/ISP and Infra Issues.
 
 
 Troubleshooting experience of network, equipment and service level faults
 
 
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 Ability to write and present a comprehensive vulnerability assessment report.
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 Understanding of domain and related technologies
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 Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
 
 
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 handling spare management, vender management
 
 
 coordinating skills, negotiation skills
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Lead

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
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General Manager - Global Travel & Mobility Services

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 General Manager &ndash; Global Virtual Private Network Services (GVPN)
 
 
 
 
 
 Lead the end-to-end product management and development of Tata Communications&rsquo; Global Virtual Private Network (GVPN) Services to achieve strategic, financial, and customer satisfaction goals. This role is accountable for global P&amp;L ownership, driving product strategy, roadmap execution, and lifecycle management. Key responsibilities include developing innovative solutions, expanding network capabilities, and enhancing customer experience across diverse markets. The Position will also spearhead go-to-market initiatives, support sales enablement, and ensure GVPN remains competitive and profitable by addressing evolving customer needs and market dynamics.
 
 
 
 
 
 Major Responsibilities &amp; Key Role Deliverables
 
 
 
 
 
 &bull; Product P&amp;L Ownership: Accountable for driving and achieving the product's financial targets: To drive product strategy, roadmap and execution to achieve GVPN P&amp;L objectives (Gross revenue, Net revenue, EBITDA and EBIT),
 
 
 &bull; Product Development: Lead &amp; Drive end to product conceptualization, development, enhancement &amp; life cycle management of GVPN Services portfolio.
 
 
 &bull; Business Processes: Development of Business processes for new product/features, enhancement of business processes for existing service/features and alignment with overall organization technology/OSS and BSS roadmap.
 
 
 &bull; Product Strategy &amp; Market Development: Create new value proposition, market strategy, pricing and positioning of the product with the sales &amp; marketing teams. Engage and partner with technology providers to introduce new features in existing products or new products. Review &amp; drive enhancements in product documentation, sales kit, collaterals etc.
 
 
 &bull; Sales &amp; Solutions Enablement: Support Sales, Channels, Solutions and Commercial teams around customized solutioning, pricing and provisioning for services. Guide teams around new ways of selling/ approaching new opportunities. Participate in meetings along with Sales for specific customers.
 
 
 &bull; Annual Operating Plan: Drive AOP process to define strategy &amp; roadmap of the product portfolio to meet the revenue &amp; costs (Network/IT) forecast. Conduct capex and opex forecasting for the product, track and meet the AOP plan.
 
 
 &bull; Regulatory and Legal Compliance: Provide and lead input for policy/regulatory matters concerning the Product and ensure regulatory and legal compliance
 
 
 
 
 
 Bachelor of Engineering / Bachelor of Technology.
 
 
 &bull; A Management Degree in marketing is preferable.
 
 
 &bull; 15-20 years of experience in Product Management &amp; Product Development including GVPN Services. &bull; Knowledge and experience in B2B market including Enterprises and Service Providers.
 
 
 &bull; Experience and knowledge in GVPN Services and market.
 
 
 &bull; Strong techno commercial and analytical skill set.
 
</div>

General Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
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 Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Hybrid Network Services domain with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit
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 s overall results.
 
 
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 Responsibilities
 
 
 
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 Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
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 Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
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 Plan support needs for the customer
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 ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT)
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 Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
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 Monitor spikes in escalation of tickets.
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 Devise mechanism to track all escalations &amp; identify root cause of the escalations.
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 Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions.
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 Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
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 Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
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 The role will lead a large team.
 
 
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 Desired Skill sets
 
 
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 Excellent customer handling ability.
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 Should have dealt with large team sizes.
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 Experience on building process efficiency
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 Expertise on implementation, installation, integration troubleshooting and overall functionalities.
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Deputy General Manager - Global Service Operations

Join Tata Communications and explore 24   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.