Qureos Mentor

TAWANTECH

<div><ul><li>Review carefully new issued RFP in order to ensure that tender is within scope and approved budget.</li><li>
Issuing and finalizing required initial and final memos for project initiation.</li></ul><ul>
<li>Follow up on issuing required POs, NDA, and contract submissions.</li>
<li>Projects' cash flow review with management and to provide alternative solutions that can achieve budget saving.</li>
<li>Initiate regular weekly report showing the status of the projects on hand.</li>
<li>Management of both internal resources and a variety of external vendors and service providers.</li>
<li>Manage vendors, delivery schedules and follow up with vendors on related issues.</li>
<li>Handle all assigned customer requests within the agreed project plan.</li>
<li>Manage escalations related to projects.</li>
<li>Ensure customer satisfaction in all assigned tasks.</li>
<li>On-time notification &amp; problems escalation / project incidents to management.</li>
<li>Communicate in cross-function groups and committees as may be required to handle cross projects or issues.</li>
<li>Meet with projects stakeholders as a group and as individual to follow up on project progress, give direction and feedback.</li>
<li>Project delivery is within planned time frames and allocated budget.</li>
<li>Ensure that project documentation are fulfilled and maintained.</li>
<li>Proper handover project to concerned stakeholders.</li>
<li>Follow Bank/team processes.</li>
</ul>Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Banking, Finance, Computer Science, or a related field.</li></ul><ul>
<li>(MBA or PMP certification is a strong plus)</li>
<li>Availability to relocate to Saudi Arabia.</li>
<li>5+ years of Private Banking experience required, ideally in project management at large financial services organization</li>
<li>Experience across diverse private banking functions including sales, product, service and technology</li>
<li>Proven expertise with workflow and operating model design</li>
<li>Results-oriented, self-starter &ndash; able to identify areas to add value and execute efficiently</li>
<li>Prior process improvement, business analysis, and project management experience</li>
<li>Excellent communication skills to communicate key messages, simplify complex business situations and secure smooth business adoption of new solutions implemented</li>
<li>Experience defining business requirements and managing and executing testing activities</li>
<li>Develops strong relationships and personal credibility with the user community and understands how their needs/requirements can be incorporated into the delivery of the solution</li>
<li>Strong communication skills - articulate and comfortable being assertive in communication to a range of different groups / levels</li>
<li>Working knowledge/understanding of FATCA, French/Italian Transaction Tax, CRS</li>
<li>Proven track record of project management or COO/business management experience within the investment banking front office environment, middle office / operations, or Legal/Compliance</li>
<li>Sound understanding of the macro investment banking environment and industry initiatives.</li></ul></div>

Banking Project Manager

<div><ul><li>Elicit and Analyze Business Requirements:</li>
<li><ul><li>Conduct thorough needs assessments and gather detailed business requirements from stakeholders, including customers, internal departments, and executives.</li>
<li>Analyze business processes, identify pain points, and define opportunities for improvement through the implementation of Conversational AI solutions.</li>
<li>Translate business needs into clear, concise, and actionable user stories and use cases.</li>
</ul></li><li>Design and Document Conversational Flows:</li>
<li><ul><li>Design and document complex conversational flows for chatbots and IVR systems, considering user journeys, decision trees, and potential user inputs.</li>
<li>Create and maintain comprehensive documentation of all business requirements, design specifications, and test cases.</li>
</ul></li><li>Collaborate with Development Teams:</li>
<li><ul><li>Work closely with developers, engineers, and other stakeholders to ensure that the final solution meets business requirements and user expectations.</li>
<li>Provide ongoing support and guidance to the development team throughout the project lifecycle.</li>
</ul></li></ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.</li>
<li>5+ years of experience as a Business Analyst in the banking or financial services industry.</li>
<li>Proven experience in eliciting, analyzing, and documenting business requirements for Conversational AI solutions (chatbots, IVR, voice assistants).</li>
<li>Strong understanding of conversational design principles, user experience (UX) best practices, and user interface (UI) design.</li>
<li>Experience with Agile methodologies and project management tools (e.g., Jira, Confluence).</li>
<li>Excellent communication, interpersonal, and presentation skills.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
</ul><ul><li>Preferred Qualifications:</li>
<li>Experience with AI/ML technologies and their application in conversational AI.</li>
<li>Knowledge of industry-standard chatbot platforms and development tools.</li>
<li>Experience with data analysis and reporting.</li>
<li>Certification in Business Analysis or related fields.</li></ul></div>

Banking Business Analyst - Conversational AI (Chatbot & IVR) System

Join TAWANTECH and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.