Qureos Mentor

TBO.COM

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 Inside Sales (Account Management)
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Inside Sales Representative is responsible for managing and growing our portfolio of longtail accounts. This role focuses on building relationships, driving revenue, and ensuring customer satisfaction for smaller-scale, high-potential accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and a proven ability to deliver results in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Manage a portfolio of longtail accounts, ensuring regular engagement through calls, emails, and meetings.
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 Act as the primary point of contact for client inquiries, ensuring timely resolution of issues.
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 Foster strong relationships to retain and grow accounts.
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 Drive adoption of digital tools or platforms relevant to the travel industry.
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 Oversee smooth onboarding processes for new accounts by providing training and handholding.
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 Educate clients on products, tools, and best practices to optimize their experience.
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 Provide ongoing training or workshops tailored to longtail partners.
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 Regularly share client feedback and insights with internal teams to inform product or service enhancements.
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 Address the lost and churned accounts and understand the reasons behind it to fix it.
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 Conduct needs assessments to understand client requirements.
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 Close sales by building rapport with new and existing clients and addressing client objections.
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 Train travel agents on calls, meetings &amp; webinars.
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 Provide excellent customer service and post-sales support.
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 Meet or exceed monthly, quarterly, and annual sales targets as per the KPIs.
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 Work closely with the marketing and product teams to align sales strategies with product launches and campaigns. Find ways to approach clients and motivate them to book.
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 Qualifications:
 
 
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 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
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 Experience:
 
 Minimum 1-3 years of inside sales experience, preferably in the travel industry.
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 Skills:
 
 
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 Strong communication and interpersonal skills.
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 Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office.
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 Ability to work in a fast-paced environment and adapt to changing targets.
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 Customer-focused with excellent problem-solving skills.
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 Excellent written and verbal communication skills
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 Strong organizational and multitasking skills with high attention to detail
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 Analytical skills for generating insights from sales and booking data
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 Key Competencies:
 
 
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 Self-motivated and results-oriented
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 Team player with a positive attitude
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 Strong negotiation and persuasion skills
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 Goal-driven with the ability to meet sales targets
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Assistant Manager - Inside Sales

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
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 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
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 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
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 Physical Presence in 47 countries with business in 110 countries.
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 We are reputed for our-long lasting trusted relationships.
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 We stand by our eco system of suppliers and buyers to service the end customer
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 An open &amp; informal start-up environment which cares.
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 What TBO offers to a Life Traveler in You:
 
 
 
 
 
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 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
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 Challenge Yourself to do something path breaking.
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 Be Empowered. The only thing to stop you will be your imagination.
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 Post pandemic: travel space is likely to see significant growth.
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 Witness and shape this space. It will be one exciting journey.
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 As a fastest growing B2B platform our priority is purpose-building scalable systems.
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 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
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 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
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 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
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 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
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 Manage and resolve issues and complaints with high quality resolution.
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 Document and classify customer interactions and issues accurately in the appropriate systems.
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 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
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 Report on emerging and recurring issues promptly
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 Adhere to internal processes and policies when interacting with customers.
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 Maintain a positive, empathetic, and professional attitude in all customer interactions.
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 Triage case escalations and engage with our partner on phone and email.
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 Provide high quality resolution and service recovery.
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 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
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 Document case details accurately and track issues promptly
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 Keep customers and stakeholders updated on case progress.
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 Build firm knowledge on product, processes, and policies.
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 Participate in VOC&rsquo;s and provide feedback on customer experience.
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 Share information and knowledge with team members through clear documentation and reports
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 Contribute actively to meetings and discussions to improve operation efficiency.
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 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
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 Have at least 2 years of experience in hotel operations support
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 Resolve conflicts and manage negotiations with tact and diplomacy.
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 Manage time efficiently to deal with multiple type of tasks.
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 Resourceful and thrive on challenges.
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 Self-starter and comfortable with ambiguity
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 Work proactively with manager to meet targets and goals.
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 Able to work shifts that span weekends and public holidays.
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Executive - Operations (Travel Industry)

Join TBO.COM and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TBO.COM

ABOUT_COMPANY

Assistant Manager - Inside Sales

Executive - Operations (Travel Industry)