Qureos Mentor

TBO.COM

<div>
 
 
 Key Account Manager, Location: Manama, Bahrain
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first, and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveller in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;. Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Onboarding, training, and building confidence with new partners on the TBO.COM B2B platform.
 </li>
 <li>
 Maintain existing business, developing strong commercial and personal relationships between partners at all levels and negotiate commercial/financial conditions.
 </li>
 <li>
 Win new business opportunities, open doors to achieve team's sales targets.
 </li>
 <li>
 Regular site visits minimum 4 days a week, supporting agents on site and online, trainings/webinars, introduce new products to increase sales.
 </li>
 <li>
 Follow up daily client&rsquo;s and team's preferments using BI tool to drive better results.
 </li>
 <li>
 Coordination with support department to solve problems promptly.
 </li>
 <li>
 Regular reporting to the Regional Manager
 </li>
 </ul>
 
 
 
 
 
 Why Check-In to This Role:
 
 
 
 
 
 <ul>
 <li>
 Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
 </li>
 <li>
 Close working with senior leadership
 </li>
 <li>
 Potential to learn and grow at rapid pace.
 </li>
 <li>
 Once -in-a-career time opportunity to deploy cutting edge processes from grounds-up. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation, and end user business results.
 </li>
 <li>
 Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.
 </li>
 </ul>
 
 
 
 
 
 Do You have it in You Take the Voyage (&lsquo;Must-Haves&rsquo;):
 
 
 
 
 
 <ul>
 <li>
 Previous background in Travel industry is a must (Minimum 3 years' experience in similar position) Data driven with ability to understand data and use BI tools.
 </li>
 <li>
 Ambitious, self-motivated, and goal-oriented work style, excellent business communication skills Strong experience in Business-to-Business negotiations and sales management
 </li>
 <li>
 Strong experience developing new/existing sales in Bahrain preferably with an online travel platform or a global hotel chain as part of reservation, revenue, or sales team.
 </li>
 <li>
 Strong sales skills and a proven track record in the local travel industry
 </li>
 <li>
 Ability to adapt quickly to new technologies, products, and procedures.
 </li>
 <li>
 Ability to travel on duty trips regularly. Have a driving license and a car.
 </li>
 <li>
 Complete fluency in English and local language
 </li>
 </ul>
</div>

Key Account Manager(Travel Industry)

<div>
 
 
 Contract Loading Executive
 
 
 
 
 
 
 We are seeking a meticulous and efficient Contract Loading Executive to join our dynamic operations team. In this crucial role, you will be responsible for the accurate and timely loading, updating, and maintenance of travel product data on our B2B platform. Your work will directly impact the user experience of our partners and the commercial success of our business. This is an excellent contract opportunity for a detail-oriented individual with a passion for travel and data.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Data Entry &amp; Management:
 
 Accurately load and configure new travel products (hotels, rates, allocations, offers) into our backend system.
 </li>
 <li>
 
 Content Quality Assurance:
 
 Ensure all loaded content is complete, accurate, and adheres to company standards.
 </li>
 <li>
 
 Rate &amp; Availability Updates:
 
 Proactively monitor and update pricing, availability, and special offers from suppliers to ensure our platform reflects the most current information.
 </li>
 <li>
 
 Troubleshooting:
 
 Identify, investigate, and resolve data discrepancies, loading errors, or system issues in collaboration with the product and tech teams.
 </li>
 <li>
 
 Process Improvement:
 
 Suggest and help implement improvements to data loading processes to enhance efficiency and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Proven experience in a data entry, content loading, or operations role, preferably within the travel industry (B2B Travel, OTA, Tour Operator, Hotel Chain).
 </li>
 <li>
 Exceptional attention to detail and a commitment to 100% accuracy.
 </li>
 <li>
 Tech-savvy with the ability to learn new software and proprietary systems quickly.
 </li>
 <li>
 Strong organizational and time-management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 A self-starter attitude with the ability to work independently and as part of a team.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications (Nice-to-Haves):
 
 
 <ul>
 <li>
 Experience with travel industry experience.
 </li>
 <li>
 Knowledge of a English and Arabic language.
 </li>
 </ul>
</div>

Contract Loading Executive

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships.
 </li>
 <li>
 We stand by our eco system of suppliers and buyers to service the end customer
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking.
 </li>
 <li>
 Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth.
 </li>
 <li>
 Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
 </li>
 <li>
 Manage and resolve issues and complaints with high quality resolution.
 </li>
 <li>
 Document and classify customer interactions and issues accurately in the appropriate systems.
 </li>
 <li>
 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
 <li>
 Report on emerging and recurring issues promptly
 </li>
 <li>
 Adhere to internal processes and policies when interacting with customers.
 </li>
 <li>
 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
 <li>
 Provide high quality resolution and service recovery.
 </li>
 <li>
 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
 <li>
 Document case details accurately and track issues promptly
 </li>
 <li>
 Keep customers and stakeholders updated on case progress.
 </li>
 <li>
 Build firm knowledge on product, processes, and policies.
 </li>
 <li>
 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
 <li>
 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

Join TBO.COM and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TBO.COM

ABOUT_COMPANY

Key Account Manager(Travel Industry)

Contract Loading Executive

Executive - Operations (Travel Industry)